IBM Big Data Hub

FEBRUARY 12, 2024

Across arguably every industry, business leaders view a great customer experience strategy as a key differentiator. How we arrived at this CX environment Early days of retail Before mass media, it was harder to know what other products were available outside of the ones offered by the local store.

Customer Experience 97

Customer Experience Retail Artificial Intelligence Manufacturing 97

CGI

SEPTEMBER 3, 2019

‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence. For the past five years, CGI has surveyed retail bank customers to identify what they want from banks, how they view alternative providers, and opportunities for further bank investment to provide banks with a view into the year ahead.

Artificial Intelligence 45

Artificial Intelligence Retail Customer Experience Marketing 45

IBM Big Data Hub

MARCH 8, 2024

Some forecasts suggest online retail might be responsible for half of all retail revenues by next year. In what McKinsey refers to as “the e-commerce catch-22,” many retailers with significant growth in ecommerce sales through 2020 and 2021 saw their margins decline.

Retail 83

Retail e-Discovery Artificial Intelligence Marketing 83

Thales Cloud Protection & Licensing

OCTOBER 10, 2022

We live in a digital world in which we engage with significant social, government, retail, business and entertainment services now delivered without any direct human service management. Given this, it is hardly surprising that respondents to the Thales survey did not trust social media companies. Tue, 10/11/2022 - 06:46.

Personal data 71

Personal data Data breaches Government Authentication 71

Collibra

APRIL 11, 2023

Retail is a dynamic and competitive market. In addition to the traditional brick-and mortar-stores, the retail business today includes online and mobile stores. And the role of data is getting bigger in supply chain management, omnichannel customer experiences, and target marketing strategies. What if they do not match?

Retail 73

Retail Sales Compliance Marketing 73

Thales Cloud Protection & Licensing

AUGUST 31, 2022

At 10 percentage points higher than the overall survey base, this speaks well for the financial services industry focus on access control security. Only 27% of financial services respondents have a formal Zero Trust strategy and have actively embraced Zero Trust policies. However, MFA is not universally deployed.

Financial Services 62

Financial Services Cybersecurity Computer and Electronics Cloud 62

Reltio

MAY 4, 2020

Get a Fast Start to a More Responsive Data Strategy in Less than 90 Days. Third, support new business models, like curbside pick up in the retail and restaurant industries. Watch this 30-minute on-demand webinar, The Data Leader’s Priority: Pivot Faster with a More Responsive Data Strategy. Check out this report on CIO.com.

Customer Experience 52

Customer Experience Digital transformation MDM Sales 52

Security Affairs

SEPTEMBER 3, 2023

ransomware builder used by multiple threat actors Cisco fixes 3 high-severity DoS flaws in NX-OS and FXOS software Cybercrime Unpacking the MOVEit Breach: Statistics and Analysis Cl0p Ups The Ante With Massive MOVEit Transfer Supply-Chain Exploit FBI, Partners Dismantle Qakbot Infrastructure in Multinational Cyber Takedown U.S.

Security 104

Security Ransomware Data breaches IoT 104

IBM Big Data Hub

APRIL 24, 2024

An online retailer always gets users’ explicit consent before sharing customer data with its partners. Example A digital retailer catalogs all the different kinds of customer data it holds, like names, email addresses, and saved payment information. The agency does not collect any PII from the households it surveys.

Data Privacy 82

Data Privacy Privacy GDPR Personal data 82

IBM Big Data Hub

MAY 17, 2024

Disapproval of brands or retailers that use AI is as high as 38% among older generations, requiring businesses to work harder to gain their trust. Only 14% of surveyed consumers described themselves as “satisfied” with their experience purchasing goods online.

B2C 67

B2C B2B Customer Experience e-Delivery 67

Reltio

MAY 26, 2020

In order for retailers to sell flour to consumers, the bags are generally 500g or 1kg in size. For many, this has driven them to rethink their strategy and team up with complementary – even competitive – offers in order to provide a compelling proposition. They have had to completely re-think their routes to market.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

Krebs on Security

DECEMBER 18, 2018

“Marketing and digital strategy roles drive top line revenue for firms—the latter is particularly important in retail and banking businesses as so much commerce moves online,” Conroy said. “Some companies are even moving the cybersecurity function to report up through the CFO,” Knight said.

Security 222

Security Marketing Cybersecurity Data breaches 222

Data Protection Report

APRIL 23, 2024

In FS24/1, the FCA explains that it aims to mitigate the risk of competition in retail financial markets evolving in a way that results in some Big Tech firms gaining market power while enabling the potential competition benefits (from Big Tech entry and expansion). The FCA also sets out its next steps.

Financial Services 45

Financial Services IT Marketing Retail 45

Thales Cloud Protection & Licensing

JULY 3, 2023

Regardless of the business you run, whether it’s in retail, insurance, or healthcare, you’re likely to rely on user data to deliver the personalised experiences that individuals demand. Progressive profiling can support your customer strategies in a number of ways, allowing you to: 1. The good news is, there is another way.

IT 62

IT Data collection B2C B2B 62

IT Governance

DECEMBER 6, 2018

A recent survey by Ping Identity shows that customers move away from brands that have suffered data breaches. Ping Identity surveyed more than 3,000 consumers from France, Germany, the UK and the US to examine Attitudes and Behavior in a Post-breach Era. The risk of long-term reputational damage cannot be ignored. Train your staff.

Data breaches 104

Data breaches GDPR Risk Information Security 104

IBM Big Data Hub

FEBRUARY 7, 2024

1 In pursuit of net zero, organizations will focus their sustainability efforts on two paths in 2024: Clean energy : The transition from fossil fuels to renewable energy sources is central to sustainability strategies and net zero initiatives, and was a central issue last year at the United Nations’ COP28 climate summit.

Artificial Intelligence 93

Artificial Intelligence Risk Agriculture Government 93

Thales Cloud Protection & Licensing

JUNE 21, 2018

Then, we see a recent online survey of 10,000 consumers, conducted by the Harris Poll on behalf of IBM ( available here ) which found that: 75 percent will not buy a product from a company – no matter how great the products are – if they don’t trust the company to protect their data. So who will be first to embrace this new world?

Security 54

Security Personal data Retail Marketing 54

IBM Big Data Hub

MARCH 27, 2024

Development costs to survey the land, clear the site and prepare it for construction. There’s even a specific term for when smaller companies make a gradual entry into this market— retail colocation, which allows organizations to start slowly. One structure with at least 10,000 square feet of floor space.

Cloud 103

Cloud Marketing Retail Artificial Intelligence 103

Reltio

FEBRUARY 20, 2020

Within four years, the industry around these consumer product and retail companies grew 890% based on a recent survey by Hitwise. Having said this out loud, it sounds like the gamification of the retail experience. If a company operates both channels, the strategy needs to be fine-tuned to avoid cannibalization of profits.

Retail 52

Retail Customer Experience Sales Manufacturing 52

eSecurity Planet

SEPTEMBER 10, 2021

In addition, 95 percent of survey respondents confirmed that they are extremely to moderately concerned about public cloud security. According to IDC’s 2021 State of Cloud Security Report , 79 percent of surveyed companies reported a cloud data breach in the last 18 months. Encryption is a key part of any cloud security strategy.

Cloud 131

Cloud Security Encryption Risk 131

Preservica

JUNE 26, 2017

The Preservica team helped facilitate a pre-conference workshop on protecting long-term digital information assets, drawing practitioners from several large banking, retail and pharma companies.

Information governance 40

Information governance Records Management Digital preservation Government 40

CGI

SEPTEMBER 8, 2017

The “Demand Side Flexibility in UK Utilities” online survey attracted the second largest number of responses that Utility Week has seen for a survey of this type (interestingly enough, the first largest was last year’s “Energy Flexibility: transforming the power system by 2030” survey!);

Energy and Utilities 40

Energy and Utilities Marketing Retail Communications 40

CGI

JUNE 19, 2017

In March and April, CGI sponsored a survey by the Financial Services Club - a leading European network for senior financial services executives - to solicit input from 360 club members, including bankers, payment processors, corporates, consultancies, academics and government representatives. The results are very interesting.

Financial Services 40

Financial Services Cybersecurity Retail Marketing 40

CGI

JUNE 23, 2017

In March and April of this year, CGI sponsored a survey by the Financial Services Club—a leading European network for senior financial services executives—that solicited input from 360 club members, including bankers, payment processors, corporates, consultancies, academics and government representatives.

Financial Services 40

Financial Services Cybersecurity Retail Marketing 40

eSecurity Planet

JANUARY 21, 2021

Further, managing the short-term and long-term policies and procedures of your organization can be challenging without an effective GRC strategy in place. LogicManager’s GRC solution has specific use cases across financial services, education, government, healthcare, retail, and technology industries, among others. RSA Archer.

Compliance 65

Compliance Risk Government Retail 65

eSecurity Planet

JANUARY 21, 2021

Further, managing the short-term and long-term policies and procedures of your organization can be challenging without an effective GRC strategy in place. LogicManager’s GRC solution has specific use cases across financial services, education, government, healthcare, retail, and technology industries, among others. RSA Archer.

Compliance 57

Compliance Risk Government Retail 57

CGI

DECEMBER 7, 2017

Fifty percent of the insurance executives we interviewed have put in place a digital strategy across their enterprise, with a particular focus on their internal operations. Forty-one percent have extended their enterprise digital strategy to include ecosystem partners. Change approaches, budgets and progress. Change challenges.

Insurance 40

Insurance Digital transformation Blockchain Retail 40

CGI

JULY 31, 2017

Fifty percent of the insurance executives we interviewed have put in place a digital strategy across their enterprise, with a particular focus on their internal operations. Forty-one percent have extended their enterprise digital strategy to include ecosystem partners. Change approaches, budgets and progress. Change challenges.

Insurance 40

Insurance Digital transformation Blockchain Retail 40

MIKE 2.0

JANUARY 27, 2017

In fact, many of the businesses who have made the largest investments, such as some retailers, are actually the ones experiencing the greatest disruption to their operations. What we really need to measure is sustainable strategic change in an environment where the very nature of corporate strategy is changing.

Retail 40

Retail Marketing IT Security 40

IT Governance

JUNE 8, 2023

An Office for National Statistics report revealed that UK organisations have experienced a 57% increase in “consumer and retail fraud” compared to pre-pandemic levels. The UK Government’s Cyber Security Breaches Survey 2022 revealed that 83% of organisations that suffered a cyber attack in the past year said that it was caused by phishing.

Phishing 111

Phishing Data breaches Communications Government 111

CGI

SEPTEMBER 17, 2019

The race for corporate banks to catch up with their retail peers. Corporate and transaction banks (CTBs) face the challenge of delivering services equivalent to those offered by their retail bank peers. Corporates, particularly large corporates, have not experienced the benefits of this evolution in retail banking.

Retail 68

Retail Marketing Consumer Services Access 68

CGI

AUGUST 21, 2018

Many organizations have adopted siloed, bolted-on investments in mobile technologies, yet some executives are taking on a holistic digital customer engagement strategy. We expect this to intensify as more organizations move to execute on their digital transformation strategies. The same trend occurred with omni-channel approaches.

Energy and Utilities 40

Energy and Utilities Digital transformation IoT Customer Experience 40

CGI

JANUARY 10, 2019

Redefining your customer experience transformation strategy through innovation. Recent surveys reveal that shoppers still significantly value interaction with a human sales assistant. Recent surveys reveal that shoppers still significantly value interaction with a human sales assistant. Fri, 01/11/2019 - 00:29.

Customer Experience 58

Customer Experience Retail Sales Digital transformation 58

IT Governance

APRIL 17, 2019

That’s hardly an effective security strategy, because customers aren’t going to turn a blind eye to a data breach just because your organisation has an Internet-enabled mini-fridge. According to a Hospitality Tech survey , the industry’s top two challenges are a lack of IT budget and outdated technology architecture.

IT 75

IT Data breaches Privacy Information Security 75

Elie

MAY 30, 2018

This blog post survey the attacks techniques that target AI (artificial intelligence) systems and how to protect against them. Below are three key design strategies to help with that. Limit probing The goal of this strategy is to slow down attackers by limiting how often many payload they can test against your systems.

Mining 107

Mining Cloud Paper Artificial Intelligence 107

CGI

FEBRUARY 18, 2020

CGI-sponsored GTNews survey reveals major challenge for corporate banks—declining client satisfaction (part 1). The 2019 survey reveals corporate clients’ satisfaction level has dropped to the lowest recorded level and is below 50% for the first time, with only 49% of corporate clients rating their bankers as good or excellent.

Retail 90

Retail Access Customer Experience IT 90

Elie

MAY 30, 2018

This blog post survey the attacks techniques that target AI (artificial intelligence) systems and how to protect against them. Below are three key design strategies to help with that. Limit probing The goal of this strategy is to slow down attackers by limiting how often many payload they can test against your systems.

Mining 91

Mining Cloud Paper Artificial Intelligence 91