Nuance Communications Breach Affected 45,000 Patients

Data Breach Today

Former Employee Allegedly Accessed Personal Data From Several Nuance Clients Speech recognition software vendor Nuance Communications says an unauthorized third party accessed one of its medical transcription platforms, exposing records for 45,000 people.

Consolidating customer communications platforms at NAV with OpenText Exstream

OpenText Information Management

Every year the Norwegian Labour and Welfare Administration (NAV) sends out more than 20 million items of communication to over 3 million citizens in Norway.

Cracking Down on Criminals' Use of Encrypted Communications

Data Breach Today

An analysis of a crackdown on criminals' use of encrypted communications leads the latest edition of the ISMG Security Report. Also: a preview of ISMG's Healthcare Security and Legal & Compliance summits, including expert insights on vendor risk management

CIA Network Exposed Through Insecure Communications System

Schneier on Security

Interesting story of a CIA intelligence network in China that was exposed partly because of a computer-security failure: Although they used some of the same coding, the interim system and the main covert communication platform used in China at this time were supposed to be clearly separated.

DARPA Wants Research into Resilient Anonymous Communications

Schneier on Security

DARPA is funding research into resilient anonymous communications systems. anonymity darpa resilience

3 Steps to Overcoming Communication Barriers

Perficient Data & Analytics

Using these three tips will help ensure your communication quality is at peak performance. Key Questions for Effective Communication. To ensure you are communicating to your full potential, make sure your team has a firm “yes” to these questions.

Telenor boosts customer communications with OpenText

OpenText Information Management

Proposals and agreements are critical … The post Telenor boosts customer communications with OpenText appeared first on OpenText Blogs. Customer Experience Management Customer Communications Management (CCM) customer experience management customer story EMEA Exstream OpenText Elite OpenText ExstreamBrand consistency has a huge impact on brand awareness, which helps to drive understanding and loyalty among customers.

Yet Another FBI Proposal for Insecure Communications

Schneier on Security

Deputy Attorney General Rosenstein has given talks where he proposes that tech companies decrease their communications and device security for the benefit of the FBI.

Google dorks were the root cause of a catastrophic compromise of CIA’s communications

Security Affairs

Google queries allowed Iran Government to dismantle the CIA communication network used by its agents and kill dozens of tens of spies. The alleged hack of the communications network used by CIA agents allowed Iranian intelligence to identify and kill at least 30 spies. News the security breach has happened in 2009, the Iranian intelligence infiltrated a series of websites used by the CIA to communicate with agents worldwide, including Iran and China.

Communicating About Cybersecurity in Plain English

Lenny Zeltser

When cybersecurity professionals communicate with regular, non-technical people about IT and security, they often use language that virtually guarantees that the message will be ignored or misunderstood.

Moving to All IP? Beware of how it will paralyze vital communications

OpenText Information Management

Beware of how it will paralyze vital communications appeared first on OpenText Blogs. Business Network Cloud Fax all ip cloud fax enterprise fax fax communications fax2mail IP fax secure fax swisscom

Nuance Communications Announces Healthcare Workflows

Document Imaging Report

March 5, 2018 – Nuance Communications, Inc. BURLINGTON, Mass. today announced a suite of workflows designed to increase productivity, enhance organizational efficiency and drive document security to aid in the management of information for healthcare organizations.

4 Steps to Effective Change Management Communications

Perficient Data & Analytics

Four steps to effective change management communications: . We sent out three “awareness” communications (“This is coming, and here’s why it’s great!”) Then we sent out a series of what we call “T-minus” communications (e.g., These communications were distributed using a distribution list related to the migration schedule for each wave, so that each user gets customized information before (and after) their specific go-live.

3 Reasons Change Management Isn’t Just Communication and Training

Perficient Data & Analytics

Change management is “just communication and training.” Just communication and training? I’ll grant you that change managers spend nearly 80 percent of our time on any given project performing activities related to communication and training. From communication artifact creation, reviews, edits, more reviews, and then distribution (and the same with training), it takes a lot of time and effort. I hear it all the time.

OpenText fax solutions remain a secure and trusted form of communication

OpenText Information Management

HP has … The post OpenText fax solutions remain a secure and trusted form of communication appeared first on OpenText Blogs. On August 13, 2018, Check Point Research published an article regarding a security flaw in HP all-in-one devices.

Enabling Effective Communication

Data Breach Today

Why building sound communication and documentation practices is critical to construction projects. In a previous article, we discussed three important areas of project management and ended by briefly discussing project communication. How do you prevent communication break downs?

A 'Scarily Simple' Bug Put Millions of Cox Communications Customers at Risk

WIRED Threat Level

The most straightforward insecurities can sometimes be the riskiest. Security

Brazilian Banking Trojan Communicates Via Microsoft SQL Server


Researchers have discovered a banking trojan making waves in Brazil with an array of tricks up its sleeve, including using an unusual command and control (C&C) server. Malware Vulnerabilities banking trojan Microsoft SQL Server MnuBot Overlay Form RAT remote access Trojan social engineering Trojan


DLA Piper Privacy Matters

On October 2nd 2018, the European Court of Justice (ECJ) held a decision confirming the conditions of access to personal data retained by providers of electronic communications services by the police in the context of a criminal investigation. by Denise Lebeau-Marianna & Tiphaine Caulier.

From DevOps to DevSecOps: Structuring Communication for Better Security

Dark Reading

A solid approach to change management can help prevent problems downstream

Court Sanctions Plaintiff After Jury Verdict for Failing to Disclose Third Party Communications: eDiscovery Case Law

eDiscovery Daily

In its response, plaintiff asserted that it did not violate the Court’s orders, did not violate the spirit of the Court’s orders, did not violate the letter or spirit of the discovery code and contended that the majority of the communications would fall under the work product doctrine.

Even with Bad Communication and Unfulfilled Discovery Obligations, Sanctions Still Not Granted: eDiscovery Case Law

eDiscovery Daily

After taking into consideration FRCP 26 and 37, as well as previous case law, Judge Mills ruled: “In some respects, it appears that the parties are having communication problems. eDiscovery Case Week concludes today!

EU Commission Releases Communication on Remaining Issues for GDPR Preparation

Hunton Privacy

On January 24, 2018, the European Commission issued a communication to the European Parliament and the Council (the “Communication”) on the direct application of the EU General Data Protection Regulation (“GDPR”). The second section of the Communication details actions taken by the European Commission and the Article 29 Working Party (“Working Party”) to date in preparing for the GDPR.

Shortage of communication, analytical skills part of widening cybersecurity talent gap

Information Management Resources

Technical expertise is essential and in-demand for many positions in IT security, but ultimately may not be a good predictor of the value that a candidate might bring. Data security Cyber security Cyber attacks

Defendant Sanctioned for “Deliberately” Altering a Skype Communication: eDiscovery Case Law

eDiscovery Daily

The post Defendant Sanctioned for “Deliberately” Altering a Skype Communication: eDiscovery Case Law appeared first on CloudNine. In GoPro, Inc. 360Heros, Inc., 16-cv-01944-SI (N.D.

Nuance Communications’ Power PDF Now Available on Ingram Micro Cloud Marketplace

Document Imaging Report

January 9, 2018 – Nuance Communications, Inc. BURLINGTON, Mass.

Targeted social communication comes of age

Collaboration 2.0

With Facebook's first earnings call post IPO the digitally connected business world came of age, with hype to be replaced by alignment with the financial world's demand for demonstrated effectiveness. Cloud Collaboration

Broadcast or communicate? | ZDNet

Collaboration 2.0

Broadcast or communicate? A fascinating example for me is that while most of the world was busy building out telephone communications infrastructure, the Soviets chose to focus on installing loudspeakers everywhere. Communication, Collaboration and Coordination.

Glitch in the Matrix – The Vital Role of Communication Between All Stakeholders in eDiscovery: eDiscovery Best Practices

eDiscovery Daily

Jim’s post below highlights the importance of communications between all stakeholders in the discovery process. Here’s an example of what can happen when communications break down. For more information on how CloudNine manages communications for our clients, contact us at So this is why it’s important to create communication protocols surrounding technology changes ahead of time, so that things like this aren’t missed.

Nuance Communications Recognized as Ingram Micro Emerging Vendor of the Year in the United States

Document Imaging Report

Nuance Ingram Micro Emerging Partner. Tweet. Press Releases MPS channel Capture

7 habits of highly overrated people - managing over communicators and self promoters

Collaboration 2.0

Stopping smart self promoters from dominating collaborative processes is far more important than most realize - overcommunicators can wreck workflows and digital commons, causing them to fail. Enterprise 2.0

Comics for Consumer Communication


The rising popularity of the comic as an internal communication device for designers has increased our ability to engage our stakeholders as we build interfaces. In situations where traditional printed matter is a barrier, graphical methods can be used very effectively to communicate with audiences. Yet, social service agencies looking to provide services to hard-to-reach groups like immigrants, cultural minorities, and the poor have taken pride in innovative outreach methods.

Cisco Patches Critical Bug in License Management Tool


Hacks Vulnerabilities Web Security Cisco Cisco Prime License Manager Cisco systems Cisco Unified Communications Manager Cisco Unity Connection HTTP POST request SQLThe vulnerability could allow attacker to execute arbitrary SQL queries.

Tools 70

Are you there? The paradox of 'real time' communication

Collaboration 2.0

Establishing true location is getting harder across multiple ‘presence’ red herrings in online applications

What’s worse than a tweet?


Accuracy Collect Communicate Communications Compliance Compliance (General) Controls Corporation Culture Data quality Duty Duty of Care Governance Internal controls Investor relations Management Oversight To report“FBI Probes Tesla Over Production Figures,” The Wall Street Journal , October 27, 2018 A1. FBI conducts a criminal investigation into whether Tesla knowingly overstated anticipated production figures and thereby misled investors.

Tumblr Privacy Bug Could Have Exposed Sensitive Account Data


Hacks Web Security AOL bug bounty exposed data Facebook Google+ Oath Tumblr Verizon Communication vulnerabilityTumblr stressed that there is no evidence the security bug was being abused or that unprotected account data was accessed.

GAO: Patient access to medical records remains a challenge

Information Management Resources

Patient engagement Patient-physician communication Patient data EHRAdoption of EHRs has resulted in a more complex environment as providers respond to patient requests.

Too much information?


Access Accuracy Communicate Communications Controls Corporation Data quality Duty Duty of Care Governance Information Internal controls Management Risk assessment Third parties“Boeing Withheld Data On Potential Hazards,” The Wall Street Journal , November 13, 2018 A1. Did Boeing fail to disclose potential problems with its new flight-control feature? Was that a factor in the Lion Air crash in Indonesia, killing 189 people?



Governance Communications Controls Third parties Internal controls Compliance Duty Employees Accuracy Communicate Compliance (General “Ex-Salix Official to Pay Fine,” The Wall Street Journal , September 29, 2018 B10. A company’s CFO understated the company’s inventories held by wholesalers; fined $1 million. “Under-reporting,” also known in lay circles as lying, is generally not a good thing, especially for a CFO.

Sunk ship


Communicate Communications Compliance Compliance (General) Duty Employees Governance Information Management“SEC Sues to Oust Musk From Tesla Over Tweets,” The Wall Street Journal , September 28, 2018 A1. The SEC sued to remove Elon Musk as the CEO of Tesla, after Mr. Musk tweeted about funding for taking the company private. See also [link]. So, if the CEO doesn’t follow the rules, how much do the shareholders get hurt? Ten percent (or $5 billion).

IT 28

Creating remarkable customer experiences

OpenText Information Management

What makes an interaction, a communication, a purchase, or any other kind of customer experience we have in our daily lives, a remarkable one? Customer Experience Management Communications Customer Experience customer experience management Customer Loyalty Customer Service Marketing

What is your brand?


Accuracy Communicate Communications Controls Corporation Data quality Duty Governance Internal controls Management“Hundreds of Cryptocurrencies Show Hallmarks of Fraud,” The Wall Street Journal , May 18, 2018 A1. Plagiarism, promises of future returns, and fake executives found in offering materials for cryptocurrency companies. What can investors expect if they invest in these companies?

Cyberattacks on the rise? Time for a client lunch

Information Management Resources

Cyber attacks Cyber security Community banking Client communications Community banks FBI GeorgiaOne community bank decided it can build closer relationships with business clients by hosting events to help them learn how to fortify their cyberdefenses.