INDUSTRY INSIGHTS YOUR PEERS ARE READING
Proposals and agreements are critical … The post Telenor boosts customer communications with OpenText appeared first on OpenText Blogs. Customer Experience Management Customer Communications Management (CCM) customer experience management customer story EMEA Exstream OpenText Elite OpenText ExstreamBrand consistency has a huge impact on brand awareness, which helps to drive understanding and loyalty among customers. MORE
Interesting story of a CIA intelligence network in China that was exposed partly because of a computer-security failure: Although they used some of the same coding, the interim system and the main covert communication platform used in China at this time were supposed to be clearly separated. MORE
Hacks Web Security AOL bug bounty exposed data Facebook Google+ Oath Tumblr Verizon Communication vulnerabilityTumblr stressed that there is no evidence the security bug was being abused or that unprotected account data was accessed. MORE
The rising popularity of the comic as an internal communication device for designers has increased our ability to engage our stakeholders as we build interfaces. In situations where traditional printed matter is a barrier, graphical methods can be used very effectively to communicate with audiences. Yet, social service agencies looking to provide services to hard-to-reach groups like immigrants, cultural minorities, and the poor have taken pride in innovative outreach methods. MORE
With Facebook's first earnings call post IPO the digitally connected business world came of age, with hype to be replaced by alignment with the financial world's demand for demonstrated effectiveness. Cloud Collaboration MORE
Google queries allowed Iran Government to dismantle the CIA communication network used by its agents and kill dozens of tens of spies. The alleged hack of the communications network used by CIA agents allowed Iranian intelligence to identify and kill at least 30 spies. News the security breach has happened in 2009, the Iranian intelligence infiltrated a series of websites used by the CIA to communicate with agents worldwide, including Iran and China. MORE
Every year the Norwegian Labour and Welfare Administration (NAV) sends out more than 20 million items of communication to over 3 million citizens in Norway. MORE
Researchers have discovered a banking trojan making waves in Brazil with an array of tricks up its sleeve, including using an unusual command and control (C&C) server. Malware Vulnerabilities banking trojan Microsoft SQL Server MnuBot Overlay Form RAT remote access Trojan social engineering Trojan MORE
Governance Communications Controls Third parties Internal controls Compliance Duty Employees Accuracy Communicate Compliance (General “Ex-Salix Official to Pay Fine,” The Wall Street Journal , September 29, 2018 B10. A company’s CFO understated the company’s inventories held by wholesalers; fined $1 million. “Under-reporting,” also known in lay circles as lying, is generally not a good thing, especially for a CFO. MORE
Deputy Attorney General Rosenstein has given talks where he proposes that tech companies decrease their communications and device security for the benefit of the FBI. MORE
On October 2nd 2018, the European Court of Justice (ECJ) held a decision confirming the conditions of access to personal data retained by providers of electronic communications services by the police in the context of a criminal investigation. by Denise Lebeau-Marianna & Tiphaine Caulier. MORE
Stopping smart self promoters from dominating collaborative processes is far more important than most realize - overcommunicators can wreck workflows and digital commons, causing them to fail. Enterprise 2.0 MORE
March 5, 2018 – Nuance Communications, Inc. BURLINGTON, Mass. today announced a suite of workflows designed to increase productivity, enhance organizational efficiency and drive document security to aid in the management of information for healthcare organizations. MORE
January 9, 2018 – Nuance Communications, Inc. BURLINGTON, Mass. MORE
Jim’s post below highlights the importance of communications between all stakeholders in the discovery process. Here’s an example of what can happen when communications break down. For more information on how CloudNine manages communications for our clients, contact us at info@ediscovery.co. So this is why it’s important to create communication protocols surrounding technology changes ahead of time, so that things like this aren’t missed. MORE
The post Defendant Sanctioned for “Deliberately” Altering a Skype Communication: eDiscovery Case Law appeared first on CloudNine. In GoPro, Inc. 360Heros, Inc., 16-cv-01944-SI (N.D. MORE
On January 24, 2018, the European Commission issued a communication to the European Parliament and the Council (the “Communication”) on the direct application of the EU General Data Protection Regulation (“GDPR”). The second section of the Communication details actions taken by the European Commission and the Article 29 Working Party (“Working Party”) to date in preparing for the GDPR. MORE
In its response, plaintiff asserted that it did not violate the Court’s orders, did not violate the spirit of the Court’s orders, did not violate the letter or spirit of the discovery code and contended that the majority of the communications would fall under the work product doctrine. MORE
Broadcast or communicate? A fascinating example for me is that while most of the world was busy building out telephone communications infrastructure, the Soviets chose to focus on installing loudspeakers everywhere. Communication, Collaboration and Coordination. MORE
What makes an interaction, a communication, a purchase, or any other kind of customer experience we have in our daily lives, a remarkable one? Customer Experience Management Communications Customer Experience customer experience management Customer Loyalty Customer Service Marketing MORE
Nuance Ingram Micro Emerging Partner. Tweet. Press Releases MPS channel Capture MORE
Access Accuracy Communicate Communications Controls Corporation Data quality Duty Duty of Care Governance Information Internal controls Management Risk assessment Third parties“Boeing Withheld Data On Potential Hazards,” The Wall Street Journal , November 13, 2018 A1. Did Boeing fail to disclose potential problems with its new flight-control feature? Was that a factor in the Lion Air crash in Indonesia, killing 189 people? MORE
An analysis of a crackdown on criminals' use of encrypted communications leads the latest edition of the ISMG Security Report. Also: a preview of ISMG's Healthcare Security and Legal & Compliance summits, including expert insights on vendor risk management MORE
A solid approach to change management can help prevent problems downstream MORE
DARPA is funding research into resilient anonymous communications systems. anonymity darpa resilience MORE
Beware of how it will paralyze vital communications appeared first on OpenText Blogs. Business Network Cloud Fax all ip cloud fax enterprise fax fax communications fax2mail IP fax secure fax swisscom MORE
After taking into consideration FRCP 26 and 37, as well as previous case law, Judge Mills ruled: “In some respects, it appears that the parties are having communication problems. eDiscovery Case Week concludes today! MORE
Accuracy Communicate Communications Controls Corporation Data quality Duty Governance Internal controls Management“Hundreds of Cryptocurrencies Show Hallmarks of Fraud,” The Wall Street Journal , May 18, 2018 A1. Plagiarism, promises of future returns, and fake executives found in offering materials for cryptocurrency companies. What can investors expect if they invest in these companies? MORE
Accuracy Collect Communicate Communications Compliance Compliance (General) Controls Corporation Culture Data quality Duty Duty of Care Governance Internal controls Investor relations Management Oversight To report“FBI Probes Tesla Over Production Figures,” The Wall Street Journal , October 27, 2018 A1. FBI conducts a criminal investigation into whether Tesla knowingly overstated anticipated production figures and thereby misled investors. MORE
Four steps to effective change management communications: . We sent out three “awareness” communications (“This is coming, and here’s why it’s great!”) Then we sent out a series of what we call “T-minus” communications (e.g., These communications were distributed using a distribution list related to the migration schedule for each wave, so that each user gets customized information before (and after) their specific go-live. MORE
Establishing true location is getting harder across multiple ‘presence’ red herrings in online applications MORE
Patient engagement Patient-physician communication Patient data EHRAdoption of EHRs has resulted in a more complex environment as providers respond to patient requests. MORE
Cyber attacks Cyber security Community banking Client communications Community banks FBI GeorgiaOne community bank decided it can build closer relationships with business clients by hosting events to help them learn how to fortify their cyberdefenses. MORE
Change management is “just communication and training.” Just communication and training? I’ll grant you that change managers spend nearly 80 percent of our time on any given project performing activities related to communication and training. From communication artifact creation, reviews, edits, more reviews, and then distribution (and the same with training), it takes a lot of time and effort. I hear it all the time. MORE
Communicate Communications Compliance Compliance (General) Duty Employees Governance Information Management“SEC Sues to Oust Musk From Tesla Over Tweets,” The Wall Street Journal , September 28, 2018 A1. The SEC sued to remove Elon Musk as the CEO of Tesla, after Mr. Musk tweeted about funding for taking the company private. See also [link]. So, if the CEO doesn’t follow the rules, how much do the shareholders get hurt? Ten percent (or $5 billion). MORE
The most straightforward insecurities can sometimes be the riskiest. Security MORE
Hacks Vulnerabilities Web Security Cisco Cisco Prime License Manager Cisco systems Cisco Unified Communications Manager Cisco Unity Connection HTTP POST request SQLThe vulnerability could allow attacker to execute arbitrary SQL queries. MORE
Technical expertise is essential and in-demand for many positions in IT security, but ultimately may not be a good predictor of the value that a candidate might bring. Data security Cyber security Cyber attacks MORE
Using these three tips will help ensure your communication quality is at peak performance. Key Questions for Effective Communication. To ensure you are communicating to your full potential, make sure your team has a firm “yes” to these questions. MORE
Former Employee Allegedly Accessed Personal Data From Several Nuance Clients Speech recognition software vendor Nuance Communications says an unauthorized third party accessed one of its medical transcription platforms, exposing records for 45,000 people. MORE
Why building sound communication and documentation practices is critical to construction projects. In a previous article, we discussed three important areas of project management and ended by briefly discussing project communication. How do you prevent communication break downs? MORE
When cybersecurity professionals communicate with regular, non-technical people about IT and security, they often use language that virtually guarantees that the message will be ignored or misunderstood. MORE
Many people, of all ages, still like to get printed bills as a visual reminder to pay their various accounts, or to keep as … The post Deliver even more effective multichannel communications with Exstream 16.3 Customer Experience Management Customer Communications Customer Communications Management (CCM) Customer Experience customer experience management OpenText Exstream MORE
HP has … The post OpenText fax solutions remain a secure and trusted form of communication appeared first on OpenText Blogs. On August 13, 2018, Check Point Research published an article regarding a security flaw in HP all-in-one devices. MORE
Communications Related Topics 
Data Breach Today
MAY 14, 2018
Former Employee Allegedly Accessed Personal Data From Several Nuance Clients Speech recognition software vendor Nuance Communications says an unauthorized third party accessed one of its medical transcription platforms, exposing records for 45,000 people.
OpenText Information Management
NOVEMBER 23, 2018
Every year the Norwegian Labour and Welfare Administration (NAV) sends out more than 20 million items of communication to over 3 million citizens in Norway.
Data Breach Today
NOVEMBER 9, 2018
An analysis of a crackdown on criminals' use of encrypted communications leads the latest edition of the ISMG Security Report. Also: a preview of ISMG's Healthcare Security and Legal & Compliance summits, including expert insights on vendor risk management
Schneier on Security
AUGUST 29, 2018
Interesting story of a CIA intelligence network in China that was exposed partly because of a computer-security failure: Although they used some of the same coding, the interim system and the main covert communication platform used in China at this time were supposed to be clearly separated.
Schneier on Security
JULY 26, 2018
DARPA is funding research into resilient anonymous communications systems. anonymity darpa resilience
Perficient Data & Analytics
JUNE 14, 2018
Using these three tips will help ensure your communication quality is at peak performance. Key Questions for Effective Communication. To ensure you are communicating to your full potential, make sure your team has a firm “yes” to these questions.
OpenText Information Management
NOVEMBER 17, 2017
Proposals and agreements are critical … The post Telenor boosts customer communications with OpenText appeared first on OpenText Blogs. Customer Experience Management Customer Communications Management (CCM) customer experience management customer story EMEA Exstream OpenText Elite OpenText ExstreamBrand consistency has a huge impact on brand awareness, which helps to drive understanding and loyalty among customers.
Schneier on Security
JANUARY 11, 2018
Deputy Attorney General Rosenstein has given talks where he proposes that tech companies decrease their communications and device security for the benefit of the FBI.
Security Affairs
NOVEMBER 5, 2018
Google queries allowed Iran Government to dismantle the CIA communication network used by its agents and kill dozens of tens of spies. The alleged hack of the communications network used by CIA agents allowed Iranian intelligence to identify and kill at least 30 spies. News the security breach has happened in 2009, the Iranian intelligence infiltrated a series of websites used by the CIA to communicate with agents worldwide, including Iran and China.
Lenny Zeltser
MAY 21, 2018
When cybersecurity professionals communicate with regular, non-technical people about IT and security, they often use language that virtually guarantees that the message will be ignored or misunderstood.
OpenText Information Management
APRIL 13, 2018
Beware of how it will paralyze vital communications appeared first on OpenText Blogs. Business Network Cloud Fax all ip cloud fax enterprise fax fax communications fax2mail IP fax secure fax swisscom
Document Imaging Report
MARCH 5, 2018
March 5, 2018 – Nuance Communications, Inc. BURLINGTON, Mass. today announced a suite of workflows designed to increase productivity, enhance organizational efficiency and drive document security to aid in the management of information for healthcare organizations.
Perficient Data & Analytics
MAY 30, 2018
Four steps to effective change management communications: . We sent out three “awareness” communications (“This is coming, and here’s why it’s great!”) Then we sent out a series of what we call “T-minus” communications (e.g., These communications were distributed using a distribution list related to the migration schedule for each wave, so that each user gets customized information before (and after) their specific go-live.
Perficient Data & Analytics
MAY 14, 2018
Change management is “just communication and training.” Just communication and training? I’ll grant you that change managers spend nearly 80 percent of our time on any given project performing activities related to communication and training. From communication artifact creation, reviews, edits, more reviews, and then distribution (and the same with training), it takes a lot of time and effort. I hear it all the time.
OpenText Information Management
AUGUST 17, 2018
HP has … The post OpenText fax solutions remain a secure and trusted form of communication appeared first on OpenText Blogs. On August 13, 2018, Check Point Research published an article regarding a security flaw in HP all-in-one devices.
Data Breach Today
DECEMBER 3, 2001
Why building sound communication and documentation practices is critical to construction projects. In a previous article, we discussed three important areas of project management and ended by briefly discussing project communication. How do you prevent communication break downs?
WIRED Threat Level
OCTOBER 5, 2018
The most straightforward insecurities can sometimes be the riskiest. Security
Threatpost
MAY 29, 2018
Researchers have discovered a banking trojan making waves in Brazil with an array of tricks up its sleeve, including using an unusual command and control (C&C) server. Malware Vulnerabilities banking trojan Microsoft SQL Server MnuBot Overlay Form RAT remote access Trojan social engineering Trojan
DLA Piper Privacy Matters
OCTOBER 29, 2018
On October 2nd 2018, the European Court of Justice (ECJ) held a decision confirming the conditions of access to personal data retained by providers of electronic communications services by the police in the context of a criminal investigation. by Denise Lebeau-Marianna & Tiphaine Caulier.
Dark Reading
FEBRUARY 15, 2018
A solid approach to change management can help prevent problems downstream
eDiscovery Daily
JUNE 17, 2018
In its response, plaintiff asserted that it did not violate the Court’s orders, did not violate the spirit of the Court’s orders, did not violate the letter or spirit of the discovery code and contended that the majority of the communications would fall under the work product doctrine.
eDiscovery Daily
JULY 26, 2018
After taking into consideration FRCP 26 and 37, as well as previous case law, Judge Mills ruled: “In some respects, it appears that the parties are having communication problems. eDiscovery Case Week concludes today!
Hunton Privacy
JANUARY 24, 2018
On January 24, 2018, the European Commission issued a communication to the European Parliament and the Council (the “Communication”) on the direct application of the EU General Data Protection Regulation (“GDPR”). The second section of the Communication details actions taken by the European Commission and the Article 29 Working Party (“Working Party”) to date in preparing for the GDPR.
Information Management Resources
MAY 21, 2018
Technical expertise is essential and in-demand for many positions in IT security, but ultimately may not be a good predictor of the value that a candidate might bring. Data security Cyber security Cyber attacks
eDiscovery Daily
APRIL 5, 2018
The post Defendant Sanctioned for “Deliberately” Altering a Skype Communication: eDiscovery Case Law appeared first on CloudNine. In GoPro, Inc. 360Heros, Inc., 16-cv-01944-SI (N.D.
Document Imaging Report
JANUARY 9, 2018
January 9, 2018 – Nuance Communications, Inc. BURLINGTON, Mass.
Collaboration 2.0
AUGUST 7, 2012
With Facebook's first earnings call post IPO the digitally connected business world came of age, with hype to be replaced by alignment with the financial world's demand for demonstrated effectiveness. Cloud Collaboration
Collaboration 2.0
JULY 8, 2008
Broadcast or communicate? A fascinating example for me is that while most of the world was busy building out telephone communications infrastructure, the Soviets chose to focus on installing loudspeakers everywhere. Communication, Collaboration and Coordination.
eDiscovery Daily
FEBRUARY 8, 2018
Jim’s post below highlights the importance of communications between all stakeholders in the discovery process. Here’s an example of what can happen when communications break down. For more information on how CloudNine manages communications for our clients, contact us at info@ediscovery.co. So this is why it’s important to create communication protocols surrounding technology changes ahead of time, so that things like this aren’t missed.
Document Imaging Report
NOVEMBER 8, 2017
Nuance Ingram Micro Emerging Partner. Tweet. Press Releases MPS channel Capture
Collaboration 2.0
JANUARY 16, 2014
Stopping smart self promoters from dominating collaborative processes is far more important than most realize - overcommunicators can wreck workflows and digital commons, causing them to fail. Enterprise 2.0
ChiefTech
JUNE 1, 2008
The rising popularity of the comic as an internal communication device for designers has increased our ability to engage our stakeholders as we build interfaces. In situations where traditional printed matter is a barrier, graphical methods can be used very effectively to communicate with audiences. Yet, social service agencies looking to provide services to hard-to-reach groups like immigrants, cultural minorities, and the poor have taken pride in innovative outreach methods.
Threatpost
NOVEMBER 29, 2018
Hacks Vulnerabilities Web Security Cisco Cisco Prime License Manager Cisco systems Cisco Unified Communications Manager Cisco Unity Connection HTTP POST request SQLThe vulnerability could allow attacker to execute arbitrary SQL queries.
Collaboration 2.0
AUGUST 16, 2011
Establishing true location is getting harder across multiple ‘presence’ red herrings in online applications
InfoGovNuggets
OCTOBER 28, 2018
Accuracy Collect Communicate Communications Compliance Compliance (General) Controls Corporation Culture Data quality Duty Duty of Care Governance Internal controls Investor relations Management Oversight To report“FBI Probes Tesla Over Production Figures,” The Wall Street Journal , October 27, 2018 A1. FBI conducts a criminal investigation into whether Tesla knowingly overstated anticipated production figures and thereby misled investors.
Threatpost
OCTOBER 18, 2018
Hacks Web Security AOL bug bounty exposed data Facebook Google+ Oath Tumblr Verizon Communication vulnerabilityTumblr stressed that there is no evidence the security bug was being abused or that unprotected account data was accessed.
Information Management Resources
MAY 16, 2018
Patient engagement Patient-physician communication Patient data EHRAdoption of EHRs has resulted in a more complex environment as providers respond to patient requests.
InfoGovNuggets
NOVEMBER 19, 2018
Access Accuracy Communicate Communications Controls Corporation Data quality Duty Duty of Care Governance Information Internal controls Management Risk assessment Third parties“Boeing Withheld Data On Potential Hazards,” The Wall Street Journal , November 13, 2018 A1. Did Boeing fail to disclose potential problems with its new flight-control feature? Was that a factor in the Lion Air crash in Indonesia, killing 189 people?
InfoGovNuggets
OCTOBER 1, 2018
Governance Communications Controls Third parties Internal controls Compliance Duty Employees Accuracy Communicate Compliance (General “Ex-Salix Official to Pay Fine,” The Wall Street Journal , September 29, 2018 B10. A company’s CFO understated the company’s inventories held by wholesalers; fined $1 million. “Under-reporting,” also known in lay circles as lying, is generally not a good thing, especially for a CFO.
InfoGovNuggets
SEPTEMBER 28, 2018
Communicate Communications Compliance Compliance (General) Duty Employees Governance Information Management“SEC Sues to Oust Musk From Tesla Over Tweets,” The Wall Street Journal , September 28, 2018 A1. The SEC sued to remove Elon Musk as the CEO of Tesla, after Mr. Musk tweeted about funding for taking the company private. See also [link]. So, if the CEO doesn’t follow the rules, how much do the shareholders get hurt? Ten percent (or $5 billion).
OpenText Information Management
APRIL 2, 2018
What makes an interaction, a communication, a purchase, or any other kind of customer experience we have in our daily lives, a remarkable one? Customer Experience Management Communications Customer Experience customer experience management Customer Loyalty Customer Service Marketing
InfoGovNuggets
MAY 18, 2018
Accuracy Communicate Communications Controls Corporation Data quality Duty Governance Internal controls Management“Hundreds of Cryptocurrencies Show Hallmarks of Fraud,” The Wall Street Journal , May 18, 2018 A1. Plagiarism, promises of future returns, and fake executives found in offering materials for cryptocurrency companies. What can investors expect if they invest in these companies?
Information Management Resources
AUGUST 20, 2018
Cyber attacks Cyber security Community banking Client communications Community banks FBI GeorgiaOne community bank decided it can build closer relationships with business clients by hosting events to help them learn how to fortify their cyberdefenses.
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