Optimizing transportation runs and customer experience

DXC Technology

Analytics Digital Transformation IoT Platform Travel, Transportation & Hospitality airline cargo connected transportation platform customer experience freight shipping traveler

How AI and machine learning are improving customer experience

Information Management Resources

From data quality to personalization, to customer acquisition and retention, and beyond, AI and ML will shape the customer experience of the future. Customer data Customer experience Artificial intelligence Machine learning

Creating remarkable customer experiences

OpenText Information Management

What makes an interaction, a communication, a purchase, or any other kind of customer experience we have in our daily lives, a remarkable one? Customer Experience Management Communications Customer Experience customer experience management Customer Loyalty Customer Service Marketing

Event oriented customer experience

OpenText Information Management

In my previous blog, I took a look at some of the major areas Financial Services needs to address to deliver the experience their customers demand. Customer Experience Management Industry Posts Analytics Banking Customer Experience financial services

Pulling an Uber: Customer experience in Financial Services

OpenText Information Management

… The post Pulling an Uber: Customer experience in Financial Services appeared first on OpenText Blogs.

Chatbots | Technologically Redefining Customer experience

Everteam

Whenever we face any obstacle with a service or a product purchased, our first instinct is directly getting in touch with the customer service department. On the other hand, Support chatbots and assistant chatbots are involved with the enhanced and developed customer service.

What is Customer Experience Management (CEM)?

OpenText Information Management

There was a time when content almost entirely flowed one way – from enterprises to customers. Customers’ responses were effectively measured in sales and occasional surveys. But in today’s digital world, customers demand a two-way omnichannel customer experience.

Is your network lagging on customer experience?

Information Management Resources

The focus on cloud IT solutions to boost the customersexperience often overlooks the serious challenges of ensuring your network infrastructure also contributes to that goal.

Leveraging data to elevate the customer experience

Information Management Resources

Customer data Customer experience Analytics People analyticsMany organizations are harnessing only a fraction of the potential value of analytics and thus missing out on the chance to turn insights into a competitive advantage.

8 ways to enhance the customer experience using AI

Information Management Resources

Customer experience Artificial intelligence Machine learning Data managementSelf-service chatbots, interactive voice response, robotic process automation and intelligent routing are some of the ways organizations can boost satisfaction and loyalty.

What is Customer Experience Management (CEM)?

OpenText Information Management

There was a time when content almost entirely flowed one way – from enterprises to customers. Customers’ responses were effectively measured in sales and occasional surveys. But in today’s digital world, customers demand a two-way omnichannel customer experience.

Customer experience in Financial Services

OpenText Information Management

It’s one of the areas I’ll be presenting on at this year’s OpenText™ Enterprise World, our annual customer conference. The other session I’ll be holding is around customer experience. It’s a hot topic that’s topping the agenda of most financial … The post Customer experience in Financial Services appeared first on OpenText Blogs. In a recent blog, I wrote about the increasing prominence of AI in financial services.

Putting AI-enhanced analytics at the heart of retail customer experience

OpenText Information Management

The cell had worked out this was a trip … The post Putting AI-enhanced analytics at the heart of retail customer experience appeared first on OpenText Blogs. Last Sunday, my husband and I went to visit our daughter.

Three ways OpenText and Quest Diagnostics are modernizing customer experience in healthcare

OpenText Information Management

According to Meeker, technology has changed consumer expectations, creating demands for modern retail experiences, more digital engagement, on-demand access, transparency, and simple payments.

Customer experience, AI on insurance CIO agendas

Information Management Resources

Tech leaders note, however, that technology can't succeed without organizational incentives that focus on customer engagement. Customer experience Artificial intelligence Machine learning

7 digital customer experience trends in insurance

Information Management Resources

Customer experience Insurance technology Property and casualty insurance Investment strategies Customer-centricity Core systems Artificial intelligence Strategy Meets ActionSMA sees significant spending and shifts in personal lines projects that are aimed at aligning insurers’ strategies to transformation and growth.

The stepping stones of the customer experience journey

OpenText Information Management

For meals or lights-out, … The post The stepping stones of the customer experience journey appeared first on OpenText Blogs. Customer Experience Management AI artificial intelligence connected customers Customer Experience customer journeys cx deanna laufer Forrester Journey mapping Journey orchestrationI love to hear my parents tell stories from their younger days.

Customer experience as a catalyst for digital transformation

OpenText Information Management

Customer experience is a catalyst in many digital transformation projects, as businesses invest in new digital technologies and processes to more effectively engage customers, partners or … The post Customer experience as a catalyst for digital transformation appeared first on OpenText Blogs.

Customer experience is driving change in data management

Information Management Resources

Customer data Customer experience Data managementMany firms have a long way to go to reach the optimum level of information maturity needed to support business initiatives, says new study.

Artificial Intelligence: a new frontier to customer experience

OpenText Information Management

Facing heightened competition and increasing demands from customers, many organisations are now leveraging Artificial Intelligence (AI) to stay ahead of the curve. According to the … The post Artificial Intelligence: a new frontier to customer experience appeared first on OpenText Blogs.

'Where everyone is going': How analytics is changing the customer experience

Information Management Resources

Citigroup, Synchrony and other banks are using so-called "journey analytics" to spot weaknesses along the entirety of a customer's interactions with the bank. Customer experience Customer data Bank technology Citigroup Synchrony

ABBYY Introduces New Mobile Capture SDK to Transform Customer Experience

Document Imaging Report

Businesses can dramatically improve customer retention and accelerate digital transformation by engaging customers via their preferred channel. The AI-enabled SDK frees the mobile user from manual data entry, which improves customer growth and retention for the business.

Mastering the Art of Data and Analytics to Transform Customer Experience

Perficient Data & Analytics

It’s no secret that the reason why some companies are more successful than others comes down to one thing: these firms prioritize understanding their customers to meet their rising expectations. According to Salesforce , 75 percent of consumers expect a consistent experience wherever they engage, whether it’s on a website, social media, mobile or in person. These facts illustrate the need to become customer-obsessed or risk disruption. “Art is never finished.

Redefining your customer experience transformation strategy through innovation

CGI

Redefining your customer experience transformation strategy through innovation. What would prompt a customer to leave the comfort of home to shop at a store, instead of buying online? The real challenge, however, lies in persuading customers to actually make the trip.

CMSWire Article: How Information Architecture Improves Customer Experience

JKevinParker

My latest CMSWire article is " How Information Architecture Improves Customer Experience ": Have you ever had a problem finding information on a website or app? Conversely, a great experience with a site or application is only possible with solid IA under the surface. Read more » artificial intelligence CMSWire customer experience Information Architecture User Experience

Bad bots are stealing data and ruining the customer experience

Information Management Resources

Every online customer touchpoint – including websites, mobile apps, and APIs – is being attacked by bots. What are these bad bots doing? Data management Data security Data strategy

Applying Digital Asset Management (DAM) to improve manufacturing operations

OpenText Information Management

Some sections of the manufacturing industries have been slow in adopting a customer-centric approach to their business. Let’s face it.

Is utopia achievable in digital customer experience?

CGI

Is utopia achievable in digital customer experience? I attended last week’s T-E-N (The Executive Network) Summit in central London on ‘The Customer Journey – Multichannel Customer Engagement. Customer Data) and its channels.

Social media analytics takes on critical role in engaging, keeping customers

Information Management Resources

The ongoing focus on engaging existing customers and attracting new ones will drive demand for social media analytics over the coming years. Social media Customer data Customer experience Data strategy

How to beat the creative content crunch

OpenText Information Management

Customer Experience Management Enterprise Content Management customer experience management digital asset management Hightail OpenText Media Management

Leveraging pre-arrears to improve customer experience and reduce debt

CGI

Leveraging pre-arrears to improve customer experience and reduce debt. Lower levels of default for the organisation and a better experience for the customer seem like a good outcome for all. ravi.kumarv@cgi.com. Wed, 07/12/2017 - 06:57.

Creating lifetime customers through CX

OpenText Information Management

Talk to the … The post Creating lifetime customers through CX appeared first on OpenText Blogs. Buying a new car can be a very exciting time. Most of us start online researching the type of car we’re looking for.

Fédérale Assurance implements customer communications strategy with OpenText

OpenText Information Management

Each year, Belgian insurer Fédérale Assurance produces up to 10 million pages of customer communications relating to its financial investment products and insurance offerings, including car, home and life insurance.

Four important questions that AI can help retailers answer

OpenText Information Management

In my previous blog, I looked at how quickly Artificial Intelligence (AI) is rapidly becoming a part of the retail experience. Industry analysts agree that 2018 will be the year that AI brings top and bottom line benefits to innovative companies. So, where can AI most help retailers?

Using virtual reality to reinvent the IndyCar fan experience

DXC Technology

Racing’s digital fan experience of the future was on display during the DXC Technology 600 at Texas Motor Speedway on June 8. Analytics Digital Transformation IoT Workplace augmented reality customer experience DXC 600 virtual realityDXC Labs showcased numerous virtual reality demos, viewed via Facebook’s latest Oculus VR headsets, to give clients and partners attending the event an insider’s view of what it’s like to prepare and drive […].

Demo 79

Cognitive Agents to Improve User Experience

Perficient Data & Analytics

Cognitive agents are a tool that can improve user experience for both advisors and customers alike. This combination of technology assisting humans produces a better user experience for everyone. Advisors get the right information they need to assist customers and customers get their requests resolved faster. This technology can also improve data security, customer and employee experience, and visibility over business processes.

Velocity of change and the digital revolution

OpenText Information Management

We are all customers and we all have experiences. Customer Experience in Practice is a common-sense look at how we want to interact with companies, how we would *like* companies to interact with us vs. how companies want to market to us. Customer Experience Management Digital Transformation Omni-Channel Customer Experience Digital Revolution digital transformation Millennials OpenText Customer Experience Pace of chage

OpenText Media Management uses intelligence to improve the marketer’s life, one task at a time

OpenText Information Management

Customer Experience Management Release 16 Customer Experience dam digital asset management digital transformation enterprise enterprise digital asset management OpenText OpenText Media Management rich media management

Video 69

Strengthening Our Salesforce Capabilities with Sundog Interactive

Perficient Data & Analytics

Today’s customer expects personalized, relevant and exceptional experiences across every possible touch point in their journey. With the addition of Sundog Interactive, we’re thrilled to provide even greater value for our customers and partners.

Experiences made easy in the cloud

OpenText Information Management

At OpenText, the Customer Experience Management (CEM) team is committed to providing organizations with intelligent content services that transform and optimize customer experiences and operations for global enterprises looking to solve complex business requirements.