Customer Experience Related Topics 
OpenText Information Management
FEBRUARY 23, 2023
According to IDC, governments are the world’s largest service providers, and every interaction with the public is an opportunity to provide a great citizen experience.
OpenText Information Management
FEBRUARY 16, 2023
Many organizations have spent a great deal of focus and technological investments to improve overall customer experience. The practice of customer experience (CX) management focuses on designing and delivering a positive customer experience throughout their interactions with a company.
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OpenText Information Management
AUGUST 4, 2020
Customer experience has increasingly been focused on digital for several years, but the events of 2020 have drastically accelerated that change. Today, digital engagement has become the … The post The customer experience is now digital appeared first on OpenText Blogs.
OpenText Information Management
FEBRUARY 10, 2020
In today’s world, customer experience determines success. Regardless of your organization’s size, products, service or industry, providing your customers with a consistently great experience only means good things for your bottom line.
Advertiser: Datadog
Service Level Indicators (SLIs) and Service Level Objectives (SLOs) are a key pillar of Site Reliability Engineering (SRE) and are the principal tool for eliminating needless alerts and focusing on what really matters to the business.
OpenText Information Management
JANUARY 18, 2023
It’s not a new phenomenon in traditional customer communications management (CCM) for an individual to wear multiple hats – performing more than one role to provide the most value to a business. The modern workplace expects more “jack of all trades” than specialists.
Data Breach Today
JULY 1, 2020
Modern Identity Customer Identity Zero Trust View this panel discussion about deployment strategies and real case studies surrounding identity modernization initiatives
OpenText Information Management
AUGUST 15, 2022
The world has changed and so have customers’ expectations. Today, customers want—and expect—the relevant, personal, consistent, and seamless experiences they get from leaders like Amazon and Netflix.
OpenText Information Management
AUGUST 31, 2021
Delivering an excellent digital customer experience is no longer a nice-to-have, it’s essential for business health. Today, personalization lies at the heart of every excellent experience. The 2020 COVID-19 pandemic was the ‘moment that everything changed’ for business.
OpenText Information Management
FEBRUARY 22, 2022
Reach your customers wherever they are with OpenText Notifications Mobile devices are deeply embedded in modern life. … The post Introducing push notifications to power personalized customer experiences at scale appeared first on OpenText Blogs.
Advertiser: ZoomInfo
This eBook highlights how data-driven strategies empower marketing campaigns through personalization tactics.
WIRED Threat Level
DECEMBER 8, 2021
Unless you manually opt out of the program, Verizon will store personal information and create user interest profiles. Security Security / Privacy
Thales Cloud Protection & Licensing
MARCH 22, 2023
5 Ways CIAM Ensures a Seamless and Secure Customer Experience divya Thu, 03/23/2023 - 05:27 In today's digital-first world, providing customers with trustworthy, hassle-free interactions is critical to business success.
Reltio
JANUARY 9, 2020
Customer experience trends might change from time to time, but the central component remains steady: The customer must be at the heart of every business decision that you make. Customer Experience Trends: The Rise of the Consumer.
OpenText Information Management
JANUARY 21, 2021
Increasingly, companies are running the numbers and discovering that they ignore customer experience at their peril. It’s more cost-effective to keep the customers you have, compared to the effort needed to attract more.
OpenText Information Management
AUGUST 13, 2019
The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within retail banking this year. For companies across finance to succeed, this focus on the customer must be matched with a focus on employees. How do you make yourself attractive to Millennials and … The post Employee experience drives customer experience appeared first on OpenText Blogs.
Krebs on Security
MARCH 20, 2023
A new breach involving data from nine million AT&T customers is a fresh reminder that your mobile provider likely collects and shares a great deal of information about where you go and what you do with your mobile device — unless and until you affirmatively opt out of this data collection.
OpenText Information Management
JANUARY 27, 2020
In not the too distant past, companies carried out business the old fashion way, where paper was the norm and customers walked into a brick and mortar buildings to obtain and buy a product or service. is profoundly impacting the customer experience appeared first on OpenText Blogs.
OpenText Information Management
JANUARY 17, 2018
There was a time when content almost entirely flowed one way – from enterprises to customers. Customers’ responses were effectively measured in sales and occasional surveys. But in today’s digital world, customers demand a two-way omnichannel customer experience. They expect a customer experience that delights or they will go looking at your competitors. Customer Experience Management
OpenText Information Management
MAY 16, 2018
In my previous blog, I took a look at some of the major areas Financial Services needs to address to deliver the experience their customers demand. This time round I’m going to focus on the most fundamental change that you need to make to fully benefit from your customer experience investments: the move from a … The post Event oriented customer experience appeared first on OpenText Blogs.
Adapture
JULY 7, 2022
Cisco certifies leading reseller as one of nation’s few CXEA experts ATLANTA, July 7, 2022– ADAPTURE, a leader in networking, security, and infrastructure consulting, has been awarded the Cisco Customer Experience (CX) Specialization.
RFID Global Solution, Inc.
JANUARY 26, 2021
Large screen televisions in the customer waiting area displayed scheduled appointment times and corresponding service advisors. I presumed this tied into some software system that stored my … Improving customer experience at the auto dealership Read More ».
OpenText Information Management
APRIL 2, 2018
What makes an interaction, a communication, a purchase, or any other kind of customer experience we have in our daily lives, a remarkable one? I can recall some of my more interesting personal experiences; a car rental employee went out of his way to make sure I got to my destination or from a digital … The post Creating remarkable customer experiences appeared first on OpenText Blogs.
AIIM
FEBRUARY 4, 2021
With constantly changing customer experience expectations, it is necessary to put customers at the center of a multichannel strategy rather than letting each line of business (LOB) in an organization decide the communication touchpoint and channel.
Thales Cloud Protection & Licensing
MARCH 5, 2023
In the fragmented insurance landscape, let’s unify customer experience divya Mon, 03/06/2023 - 06:13 You may think of an insurance company as a singularly-focused entity, offering protection for one product.
OpenText Information Management
JANUARY 17, 2018
There was a time when content almost entirely flowed one way – from enterprises to customers. Customers’ responses were effectively measured in sales and occasional surveys. But in today’s digital world, customers demand a two-way omnichannel customer experience. They expect a customer experience that delights or they will go looking at your competitors. Customer Experience Management
OpenText Information Management
MARCH 12, 2019
… The post Pulling an Uber: Customer experience in Financial Services appeared first on OpenText Blogs. Customer Experience Management Digital Transformation Industry bank customer Banking banking industry Customer Experience customer experience in Financial Services customer experience management EIM Enterprise Information Management financial services financial services industry
OpenText Information Management
AUGUST 23, 2021
After all, you need new customers to sell to! CX Index: What is it, and … The post Focus on customer experience to stand out from your retail banking competitors appeared first on OpenText Blogs.
AIIM
APRIL 21, 2022
Next-level customer service. Because I had a remarkable customer experience with Hello Fresh, and now I expect to have just as good an experience with your organization. Customer Experience Is at the Heart of Every Digital Transformation.
OpenText Information Management
JULY 8, 2020
The contact center is at the heart of today’s customer experience. Contact center interactions are critical to customer experience in a digital age, and data from these interactions can be used to create actionable insights to help businesses optimize the customer journey.
Information Management Resources
MAY 21, 2019
From data quality to personalization, to customer acquisition and retention, and beyond, AI and ML will shape the customer experience of the future. Customer data Customer experience Artificial intelligence Machine learning
OpenText Information Management
JUNE 6, 2018
It’s one of the areas I’ll be presenting on at this year’s OpenText™ Enterprise World, our annual customer conference. The other session I’ll be holding is around customer experience. It’s a hot topic that’s topping the agenda of most financial … The post Customer experience in Financial Services appeared first on OpenText Blogs. In a recent blog, I wrote about the increasing prominence of AI in financial services.
Information Management Resources
DECEMBER 7, 2017
Customer data Customer experience Analytics People analyticsMany organizations are harnessing only a fraction of the potential value of analytics and thus missing out on the chance to turn insights into a competitive advantage.
Information Management Resources
APRIL 10, 2019
Customer experience Artificial intelligence Machine learning Data managementSelf-service chatbots, interactive voice response, robotic process automation and intelligent routing are some of the ways organizations can boost satisfaction and loyalty.
OpenText Information Management
JANUARY 15, 2018
The cell had worked out this was a trip … The post Putting AI-enhanced analytics at the heart of retail customer experience appeared first on OpenText Blogs. Analytics Customer Experience Management actionable insights AI AI-enhanced analytics artificial intelligence B2B Big Data Customer Experience deep learning Industry machine learning OpenText retailLast Sunday, my husband and I went to visit our daughter.
DXC Technology
MAY 15, 2019
Analytics Digital Transformation IoT Platform Travel, Transportation & Hospitality airline cargo connected transportation platform customer experience freight shipping travelerFor many companies in the travel, transportation and hospitality industry, success is all about achieving the optimal result. For example, optimize load balances to get passengers and cargo to their destination using less fuel and in the fastest time possible.
Information Management Resources
DECEMBER 10, 2019
Artificial intelligence Customer data Customer experienceThe findings of a new survey show that many field agents think the technology tools provided by their organizations are not evolving as quickly as their needs are.
OpenText Information Management
MARCH 10, 2020
Customers are empowered by voices, choices, and devices. With so many choices, customer experience is the differentiator. Exceptional experience brings loyalty and advocacy but bad experiences will spread virally on social channels.
HID Global
JULY 12, 2021
Compliance and Customer Experience for Age Verification. Anonymous (not verified). Mon, 07/12/2021 - 09:19
Everteam
MARCH 29, 2019
Whenever we face any obstacle with a service or a product purchased, our first instinct is directly getting in touch with the customer service department. To cut this traditional scenario, and to keep up with the Digital Transformation that’s taking all the spot light today, many industries are evolving their customer experience and implementing the new developed customer service solution: Chatbots. An intent driven Chatbot to enhance customer service experience.
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