Expert insights. Personalized for you.
This plays to the strengths of B2B and B2C information-based products; consumers are generally unwilling to pay for information while businesses will do so if there is a commercial value to it. Data-Driven Business Models. Although we are awash with data, making money from it is not always straightforward. Low barriers to entry and the commoditization of many data sources mean that creating and then sustaining a profitable data-driven business model is a considerable challenge. MORE
It’s early days, but what is clear is that value-based rather than product-based pricing will be an integral part of IoT and the new business models it creates , both on a B2B and B2C front. IoT and the pricing conundrum. p.butler@cgi.com. Tue, 04/19/2016 - 04:00. Price is what you pay. Value is what you get." - Warren Buffett. The Internet of Things (IoT) is having a profound effect on the role of marketing. MORE
EIM capabilities can also be integrated directly into the Action step, through customer communications capabilities, allowing B2B and B2C marketing and customer service to take place directly off the back of decision steps made with current information directly available to decision-makers, or published out through websites controlled and branded through Web Content Management. Enabling Enterprise Manoeuvrability with EIM. narmada.devarajan. Thu, 11/07/2013 - 00:18. The Agility Challenge. MORE
For background, our agency manages search for over 100 clients, mostly online retailers, mostly B2C. A reader sent me this : In September, we reported online sales were holding steady across our client base. As November begins, the situation has become bleaker. Across much of our client base, we see significant signs of the economic slowdown. Our clients spend about $100 million combined on paid search clicks annually. MORE
Let’s get one step ahead of the next threat, TEAM CYBER DEFENSE MAGAZINE NOW ONLINE: OUR SISTER PUBLICATION Cyber Security Magazine with a Consumer Focus (B2C) NEW Don’t miss out: June 17, 2020 at 2pm EDT – a breaktrhough Cyber Defense Webinar Game Changing Breach Defense by Dramatically Improving Endpoint Security Cyber Defense Webinars THINK YOU HAVE WHAT IT TAKES, WE HAVE A NEW UPCOMING GAME SHOW, WEBINARS AND OUR ANNUAL AWARDS NOW LAUNCHING: www.cyberdefenseawards.com. MORE
B2B, B2C or B2B2C: B2B. Name: Charles Joseph. Title: Founder & Data Governance Consultant. Company: DataZed. 1 sentence company description: DataZed is a consultancy that works with organizations to improve their data quality, data governance and data strategy. Years in Position: Over 10 years. 1-2 Previous Roles & Companies: Worked as a consultant with general insurers, Lloyd’s market firms, brokers and reinsurers, including Beazley Group and RSA. MORE
Thus, what we’re experiencing today is the blossoming of B2B and B2C commerce transacted digitally. Cyber criminals are deploying the very latest in automated weaponry, namely botnets, to financially plunder corporate networks. The attackers have a vast, pliable attack surface to bombard: essentially all of the externally-facing web apps, mobile apps and API services that organizations are increasingly embracing, in order to stay in step with digital transformation. MORE
Complete, accurate customer data can help improve customer service, customer experience, and inform offline decisions,” said Joe Stanhope, Vice President and Principal Analyst at Forrester and an expert in B2C marketing. 3 Things Data Innovators at Retail & Luxury Brands Have in Common. Retail and luxury brand leaders may use different terms to describe customers, including “clients” or “guests.” MORE
Think through the following: B2C: Who hasn’t gone to Amazon and looked up past orders or otherwise looked their history. This is a continuation of my Data As Experience Series. The last post was on the Executive Role. The Customer. Many companies tend to overlook customers. Most salespeople actually provide a range of reports but nine times out of ten, it seems that these are custom built report based on a lot of hoops the salesperson needed to jump through. MORE
About the essayist: Postan is the former SEO and Content Director of Outbrain, and previously worked in the gaming, B2C and B2B industries for more than a decade. One legacy of the ongoing global pandemic is that companies now realize that a secured and well-supported remote workforce is possible. Recently, the University of Illinois and the Harvard Business School conducted a study, and 16% of companies reported switching their employees to work at home from offices at least twice a week. MORE
Connected Customer 360 Profiles are enriched with 1000s of attributes including: Relationships: among B2C and B2B customers, between customers and employees (eg. It’s so exciting to be working with data innovators at Global 2000 companies with visionary leadership teams who are committed to winning in the experience economy. . I remember reading the Gartner prediction that by 2020, 86% of companies will be competing on customer experience. How accurate was that prediction? . MORE
However, one of the biggest changes that businesses and government currently face is the change in business models for both B2B and B2C. Enabling Data Driven Business Models. p.butler@cgi.com. Thu, 11/13/2014 - 04:06. The business world is changing at a rate we would not have believed ten years ago. MORE
Download the white paper: Customer Data Management in B2C: What We Learned from World’s Largest Retail & Consumer Brands. Ankur Gupta, Sr. Product Marketing Manager, Reltio. I was in Boston last week. Coincidently, Martha had dropped a mail and wanted to talk. So I decided to take the opportunity and meet her. Martha earlier worked with one of our customers and had recently moved to another company as VP – Customer Innovation and Experience. MORE
Respondents to the survey were typically working in a B2B industry rather than B2C and may have different expectations of the potential number of SARs. Automating SAR fulfilment: The decision to automate SAR processing may have depended on your estimate of requests and whether you are primarily in B2B or B2C. Have you forgotten the right to be forgotten? shobana.lv@cgi.com. Thu, 09/27/2018 - 06:35. MORE
Self-help is the best help. It reduces reliance on others, making one self-sufficient – one of the major reasons why customers today prefer self-help more than anything else to address. Guest Post MORE
Our insight comes from many places, though primarily from the experiences of our long list of DC area clients - ranging from IT and B2B service companies, to retail, B2C and startup businesses. At KME (a DC SEO Company and Digital Technology Agency ), we cover a lot of ground among client types, industry segments and technology services, with a heavy emphasis on area DC SEO business requirements for online, interactive marketing and advertising. MORE
My candidate from here is Bruce Chizen , former CEO of Adobe, who has successfully competed with Microsoft and gets the B2C software/Internet as platform space (at left, and in conversation at Web 2 last year ). Lots of speculation continues around who might be the right CEO for Yahoo, both on my original post here (I am honored by the readers who suggested it but, come on, guys, I am not the right person for the job), as well as across the 'sphere. MORE
The CNIL also decided to publish this decision due to the importance and severity of the infringement concerning the employees and the nature of the concerned data, and given that SPARTOO is involved in a B2C e-commerce activity. By Denise Lebeau-Marianna and Yaël Hirsch. MORE
While B2C marketers have for years clamored for the flexibility and time-to-value offered by B2B2C platforms such as Marketo, never before has Marketers been able to truly execute on that vision regardless of customer origin. Today’s customer demands completely seamless omni-channel experiences, and such customer demands are forcing Marketers to pursue advanced analytics and first-party data strategies at an unprecedented rate. MORE
Both B2C and B2B companies need effective customer relationship management systems. However, the content and features of these CRMs will be different, as each business type has its specifics. Thus, Guest Post MORE
Maybe the issue is that Textract is more of an AWS/B2B play than a B2C play like you get more commonly with the Amazon marketplace. I was doing an interview recently with a scanner vendor which was planning on introducing a new SOHO model, for which they expected Amazon to serve as the primary marketplace. Amazon sells a lot of document scanners. This got me thinking, why not bundle some AWS Textract services with scanners being sold through Amazon? MORE
Instead of thinking about B2B or B2C, think H2H: Human to Human. Do you find yourself wondering how to win customers in this hyper-competitive, always-on era? You're not alone. In a day and age when it's incredibly easy for customers to switch providers or change loyalties, only customer experience can save you. But how do you create a CX that's unique and meaningful to your customers - and potential customers? The answer is in the data. MORE
Such a framework will enable you to look at each element of the entire process, whether it is M2M, machine-to-person (M2P), person-to-machine (P2M), or B2C to optimize each of the separate steps, while still maintaining a view of the whole chain. Humanizing utility assets: A new approach to using assets to drive automation. pallavi.m@cgi.com. Wed, 12/05/2018 - 00:35. MORE
The shift to online commerce since the start of the pandemic in the US - both in B2C and B2B - has been dizzying. Have a moment? That’s exactly what your customers want. Customers expect companies with which they do business to be quick, timely, and helpful in the precise moment of interaction. Your ability to make that happen relies on identifying and understanding individual customers to provide well-timed, relevant value across any channel, device, or touchpoints to the consumer. MORE
Let’s get one step ahead of the next threat, TEAM CYBER DEFENSE MAGAZINE NOW ONLINE: OUR SISTER PUBLICATION Cyber Security Magazine with a Consumer Focus (B2C) NEW Don’t miss out: two unique webinars each month… Cyber Defense Webinars THINK YOU HAVE WHAT IT TAKES, WE HAVE A NEW UPCOMING GAME SHOW, WEBINARS AND OUR ANNUAL AWARDS NOW LAUNCHING: www.cyberdefenseawards.com. Cyber Defense Magazine July 2020 Edition has arrived. MORE
If you want to generate B2B leads make sure you are not generating B2C leads. 18 Best 2018 B2B Lead Generation Strategies For Marketers. Have you yet planned your best 2018 B2B lead generation strategies? Well if you have not until now then you should probably know that when it comes to B2B lead Generation, 2018 is going to become the lifeblood of modern sales process. With loads of strategies to choose from, it has become very challenging for businesses to survive the competition. MORE
Cyber Defense Magazine august 2020 Edition has arrived. We hope you enjoy this month’s edition…packed with over 147 pages of excellent content. MORE
Consumer Identity and Access Management (CIAM), also known as B2C IAM, is still relatively new but it is rapidly becoming a ‘must have’ for any customer-focused business. It sets the foundation for an enterprise to deliver great customer experiences while creating the ideal balance between convenience and security. In the first of our CIAM blog … The post The importance of consumer IAM in the world of the ‘digital-savvy’ customer appeared first on OpenText Blogs. MORE
If an organization’s data infrastructure is not set up to collect and anticipate product failures, innovate into new product adaptations and learn from poor service experiences, B2B and B2C customers alike can quickly move on to alternative vendors or more costly channels. One fine day the water dispenser of my two-year-old, French-door refrigerator stopped working. No problem, I thought, as I had enough foresight to sign up for a home warranty policy literally a month prior. MORE
In a large B2B or B2C enterprise, hundreds of thousands of dollars are wasted on redundant third-party data purchase every year. What is third-party data duplication? Most companies are already leveraging their operational and transactional data for generating valuable insights. MORE
In a B2C environment these requirements are driven by the end customer, meaning the bank customer who applies for a mortgage – expectation is to have this completed in 30 minutes. Profitability impact is caused by slow, inefficient processes; a transaction with multiple manual steps consumes labor, impacts order to cash and in a B2C environment also impacts the customer satisfaction due to delays and errors. MORE
B2C businesses will need to be more careful than ever in the way they collect and process consumer personal data, the way they inform them of such processing, etc. By Denise Lebeau-Marianna and Caroline Chancé. MORE
The recent announcement from eBay and Argos regarding their joined up delivery service looks to address one of the most visible obstacles in B2C commerce; The Last Leg. Because of these features the Postal Services are also in pole position to address the second issue with some B2C logistics. Will Postal Services Stand and Deliver? ravi.kumarv@cgi.com. Thu, 10/31/2013 - 08:50. MORE
White Paper: The Golden Path to B2C Customer 360 – What We Learned from World’s Largest Retail & Consumer Brands. Ankur Gupta, Sr. Product Marketing Manager, Reltio. Are your customers demanding and want only the best? I guess the question is redundant. Customers are always demanding and we must deliver to top those expectations. Besides the usual suspects of value for money and best deals, it’s the unique experience that drives today’s customers. MORE
However, one of the biggest challenges faced by business leaders is how to differentiate themselves in the market and this often involves exploring new business models, for both B2B and B2C markets, which ultimately drive profitability and new level of services. Data disruption – new business models. p.butler@cgi.com. Mon, 02/15/2016 - 03:00. MORE
B2C Related Topics Cllax
MARCH 31, 2020
Self-help is the best help. It reduces reliance on others, making one self-sufficient – one of the major reasons why customers today prefer self-help more than anything else to address. Guest Post
Cllax
JUNE 16, 2020
Both B2C and B2B companies need effective customer relationship management systems. However, the content and features of these CRMs will be different, as each business type has its specifics. Thus, Guest Post
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OpenText Information Management
NOVEMBER 29, 2018
Consumer Identity and Access Management (CIAM), also known as B2C IAM, is still relatively new but it is rapidly becoming a ‘must have’ for any customer-focused business. It sets the foundation for an enterprise to deliver great customer experiences while creating the ideal balance between convenience and security. In the first of our CIAM blog … The post The importance of consumer IAM in the world of the ‘digital-savvy’ customer appeared first on OpenText Blogs.
The Last Watchdog
DECEMBER 13, 2020
About the essayist: Postan is the former SEO and Content Director of Outbrain, and previously worked in the gaming, B2C and B2B industries for more than a decade. One legacy of the ongoing global pandemic is that companies now realize that a secured and well-supported remote workforce is possible. Recently, the University of Illinois and the Harvard Business School conducted a study, and 16% of companies reported switching their employees to work at home from offices at least twice a week.
Security Affairs
AUGUST 5, 2020
Cyber Defense Magazine august 2020 Edition has arrived. We hope you enjoy this month’s edition…packed with over 147 pages of excellent content.
Security Affairs
JULY 2, 2020
Let’s get one step ahead of the next threat, TEAM CYBER DEFENSE MAGAZINE NOW ONLINE: OUR SISTER PUBLICATION Cyber Security Magazine with a Consumer Focus (B2C) NEW Don’t miss out: two unique webinars each month… Cyber Defense Webinars THINK YOU HAVE WHAT IT TAKES, WE HAVE A NEW UPCOMING GAME SHOW, WEBINARS AND OUR ANNUAL AWARDS NOW LAUNCHING: www.cyberdefenseawards.com. Cyber Defense Magazine July 2020 Edition has arrived.
Document Imaging Report
FEBRUARY 12, 2020
Maybe the issue is that Textract is more of an AWS/B2B play than a B2C play like you get more commonly with the Amazon marketplace. I was doing an interview recently with a scanner vendor which was planning on introducing a new SOHO model, for which they expected Amazon to serve as the primary marketplace. Amazon sells a lot of document scanners. This got me thinking, why not bundle some AWS Textract services with scanners being sold through Amazon?
DLA Piper Privacy Matters
AUGUST 12, 2020
The CNIL also decided to publish this decision due to the importance and severity of the infringement concerning the employees and the nature of the concerned data, and given that SPARTOO is involved in a B2C e-commerce activity. By Denise Lebeau-Marianna and Yaël Hirsch.
AIIM
NOVEMBER 13, 2017
In a B2C environment these requirements are driven by the end customer, meaning the bank customer who applies for a mortgage – expectation is to have this completed in 30 minutes. Profitability impact is caused by slow, inefficient processes; a transaction with multiple manual steps consumes labor, impacts order to cash and in a B2C environment also impacts the customer satisfaction due to delays and errors.
The Last Watchdog
NOVEMBER 13, 2018
Thus, what we’re experiencing today is the blossoming of B2B and B2C commerce transacted digitally. Cyber criminals are deploying the very latest in automated weaponry, namely botnets, to financially plunder corporate networks. The attackers have a vast, pliable attack surface to bombard: essentially all of the externally-facing web apps, mobile apps and API services that organizations are increasingly embracing, in order to stay in step with digital transformation.
Perficient Data & Analytics
MARCH 10, 2020
While B2C marketers have for years clamored for the flexibility and time-to-value offered by B2B2C platforms such as Marketo, never before has Marketers been able to truly execute on that vision regardless of customer origin. Today’s customer demands completely seamless omni-channel experiences, and such customer demands are forcing Marketers to pursue advanced analytics and first-party data strategies at an unprecedented rate.
Collibra
AUGUST 7, 2020
In a large B2B or B2C enterprise, hundreds of thousands of dollars are wasted on redundant third-party data purchase every year. What is third-party data duplication? Most companies are already leveraging their operational and transactional data for generating valuable insights.
DLA Piper Privacy Matters
FEBRUARY 1, 2019
B2C businesses will need to be more careful than ever in the way they collect and process consumer personal data, the way they inform them of such processing, etc. By Denise Lebeau-Marianna and Caroline Chancé.
Perficient Data & Analytics
MARCH 11, 2019
Think through the following: B2C: Who hasn’t gone to Amazon and looked up past orders or otherwise looked their history. This is a continuation of my Data As Experience Series. The last post was on the Executive Role. The Customer. Many companies tend to overlook customers. Most salespeople actually provide a range of reports but nine times out of ten, it seems that these are custom built report based on a lot of hoops the salesperson needed to jump through.
Reltio
JUNE 25, 2020
The shift to online commerce since the start of the pandemic in the US - both in B2C and B2B - has been dizzying. Have a moment? That’s exactly what your customers want. Customers expect companies with which they do business to be quick, timely, and helpful in the precise moment of interaction. Your ability to make that happen relies on identifying and understanding individual customers to provide well-timed, relevant value across any channel, device, or touchpoints to the consumer.
John Battelle's Searchblog
NOVEMBER 3, 2008
For background, our agency manages search for over 100 clients, mostly online retailers, mostly B2C. A reader sent me this : In September, we reported online sales were holding steady across our client base. As November begins, the situation has become bleaker. Across much of our client base, we see significant signs of the economic slowdown. Our clients spend about $100 million combined on paid search clicks annually.
Data Breach Today
DECEMBER 27, 2017
If you want to generate B2B leads make sure you are not generating B2C leads. 18 Best 2018 B2B Lead Generation Strategies For Marketers. Have you yet planned your best 2018 B2B lead generation strategies? Well if you have not until now then you should probably know that when it comes to B2B lead Generation, 2018 is going to become the lifeblood of modern sales process. With loads of strategies to choose from, it has become very challenging for businesses to survive the competition.
Reltio
JANUARY 9, 2020
Instead of thinking about B2B or B2C, think H2H: Human to Human. Do you find yourself wondering how to win customers in this hyper-competitive, always-on era? You're not alone. In a day and age when it's incredibly easy for customers to switch providers or change loyalties, only customer experience can save you. But how do you create a CX that's unique and meaningful to your customers - and potential customers? The answer is in the data.
Reltio
JANUARY 29, 2020
If an organization’s data infrastructure is not set up to collect and anticipate product failures, innovate into new product adaptations and learn from poor service experiences, B2B and B2C customers alike can quickly move on to alternative vendors or more costly channels. One fine day the water dispenser of my two-year-old, French-door refrigerator stopped working. No problem, I thought, as I had enough foresight to sign up for a home warranty policy literally a month prior.
Reltio
FEBRUARY 3, 2020
Connected Customer 360 Profiles are enriched with 1000s of attributes including: Relationships: among B2C and B2B customers, between customers and employees (eg. It’s so exciting to be working with data innovators at Global 2000 companies with visionary leadership teams who are committed to winning in the experience economy. . I remember reading the Gartner prediction that by 2020, 86% of companies will be competing on customer experience. How accurate was that prediction? .
Information Matters
MAY 14, 2018
This plays to the strengths of B2B and B2C information-based products; consumers are generally unwilling to pay for information while businesses will do so if there is a commercial value to it. Data-Driven Business Models. Although we are awash with data, making money from it is not always straightforward. Low barriers to entry and the commoditization of many data sources mean that creating and then sustaining a profitable data-driven business model is a considerable challenge.
CGI
SEPTEMBER 27, 2018
Respondents to the survey were typically working in a B2B industry rather than B2C and may have different expectations of the potential number of SARs. Automating SAR fulfilment: The decision to automate SAR processing may have depended on your estimate of requests and whether you are primarily in B2B or B2C. Have you forgotten the right to be forgotten? shobana.lv@cgi.com. Thu, 09/27/2018 - 06:35.
CGI
DECEMBER 4, 2018
Such a framework will enable you to look at each element of the entire process, whether it is M2M, machine-to-person (M2P), person-to-machine (P2M), or B2C to optimize each of the separate steps, while still maintaining a view of the whole chain. Humanizing utility assets: A new approach to using assets to drive automation. pallavi.m@cgi.com. Wed, 12/05/2018 - 00:35.
Reltio
APRIL 25, 2019
White Paper: The Golden Path to B2C Customer 360 – What We Learned from World’s Largest Retail & Consumer Brands. Ankur Gupta, Sr. Product Marketing Manager, Reltio. Are your customers demanding and want only the best? I guess the question is redundant. Customers are always demanding and we must deliver to top those expectations. Besides the usual suspects of value for money and best deals, it’s the unique experience that drives today’s customers.
Reltio
MAY 21, 2019
Download the white paper: Customer Data Management in B2C: What We Learned from World’s Largest Retail & Consumer Brands. Ankur Gupta, Sr. Product Marketing Manager, Reltio. I was in Boston last week. Coincidently, Martha had dropped a mail and wanted to talk. So I decided to take the opportunity and meet her. Martha earlier worked with one of our customers and had recently moved to another company as VP – Customer Innovation and Experience.
CGI
FEBRUARY 15, 2016
However, one of the biggest challenges faced by business leaders is how to differentiate themselves in the market and this often involves exploring new business models, for both B2B and B2C markets, which ultimately drive profitability and new level of services. Data disruption – new business models. p.butler@cgi.com. Mon, 02/15/2016 - 03:00.
CGI
OCTOBER 31, 2013
The recent announcement from eBay and Argos regarding their joined up delivery service looks to address one of the most visible obstacles in B2C commerce; The Last Leg. Because of these features the Postal Services are also in pole position to address the second issue with some B2C logistics. Will Postal Services Stand and Deliver? ravi.kumarv@cgi.com. Thu, 10/31/2013 - 08:50.
Reltio
JUNE 12, 2020
B2B, B2C or B2B2C: B2B. Name: Charles Joseph. Title: Founder & Data Governance Consultant. Company: DataZed. 1 sentence company description: DataZed is a consultancy that works with organizations to improve their data quality, data governance and data strategy. Years in Position: Over 10 years. 1-2 Previous Roles & Companies: Worked as a consultant with general insurers, Lloyd’s market firms, brokers and reinsurers, including Beazley Group and RSA.
CGI
NOVEMBER 13, 2014
However, one of the biggest changes that businesses and government currently face is the change in business models for both B2B and B2C. Enabling Data Driven Business Models. p.butler@cgi.com. Thu, 11/13/2014 - 04:06. The business world is changing at a rate we would not have believed ten years ago.
Reltio
JUNE 22, 2020
Complete, accurate customer data can help improve customer service, customer experience, and inform offline decisions,” said Joe Stanhope, Vice President and Principal Analyst at Forrester and an expert in B2C marketing. 3 Things Data Innovators at Retail & Luxury Brands Have in Common. Retail and luxury brand leaders may use different terms to describe customers, including “clients” or “guests.”
CGI
APRIL 19, 2016
It’s early days, but what is clear is that value-based rather than product-based pricing will be an integral part of IoT and the new business models it creates , both on a B2B and B2C front. IoT and the pricing conundrum. p.butler@cgi.com. Tue, 04/19/2016 - 04:00. Price is what you pay. Value is what you get." - Warren Buffett. The Internet of Things (IoT) is having a profound effect on the role of marketing.
Interactive Information Management
DECEMBER 6, 2013
Our insight comes from many places, though primarily from the experiences of our long list of DC area clients - ranging from IT and B2B service companies, to retail, B2C and startup businesses. At KME (a DC SEO Company and Digital Technology Agency ), we cover a lot of ground among client types, industry segments and technology services, with a heavy emphasis on area DC SEO business requirements for online, interactive marketing and advertising.
John Battelle's Searchblog
NOVEMBER 19, 2008
My candidate from here is Bruce Chizen , former CEO of Adobe, who has successfully competed with Microsoft and gets the B2C software/Internet as platform space (at left, and in conversation at Web 2 last year ). Lots of speculation continues around who might be the right CEO for Yahoo, both on my original post here (I am honored by the readers who suggested it but, come on, guys, I am not the right person for the job), as well as across the 'sphere.
CGI
NOVEMBER 6, 2013
EIM capabilities can also be integrated directly into the Action step, through customer communications capabilities, allowing B2B and B2C marketing and customer service to take place directly off the back of decision steps made with current information directly available to decision-makers, or published out through websites controlled and branded through Web Content Management. Enabling Enterprise Manoeuvrability with EIM. narmada.devarajan. Thu, 11/07/2013 - 00:18. The Agility Challenge.
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