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Three customer success trends in a post-pandemic world

OpenText Information Management

As B2B SaaS companies gained popularity in the early 2000s, vendors faced a challenge: neglecting customer training and retention led to frustrated users grappling with complex software, resulting in higher churn rates and reduced profitability. What is customer success? Customer success grew out of the boom in SaaS companies. Forbes , 2022.

Sales 62
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Record Retention Policy for Businesses: A Strategic Guide to Compliance and Efficiency

Armstrong Archives

For instance, a small healthcare provider would need to retain patient records for a different duration than a retail business would need to keep sales invoices. Training Staff on Record Retention Policy Employees at all levels should understand the importance of adhering to the company’s record retention policy.

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Generative AI use cases for the enterprise

IBM Big Data Hub

The quality of outputs depends heavily on training data, adjusting the model’s parameters and prompt engineering, so responsible data sourcing and bias mitigation are crucial. Imagine training a generative AI model on a dataset of only romance novels.

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Regulatory Update: NAIC Summer 2021 National Meeting

Data Matters

The National Association of Insurance Commissioners (NAIC) held its Summer 2021 National Meeting (Summer Meeting) August 14-17, 2021. Highlights include, among others, adoption of revised risk-based capital bond factors for life insurers, amendments to SSAP No. NAIC Adopts Revised Risk-Based Capital Bond Factors for Life Insurers.

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Unlocking the power of chatbots: Key benefits for businesses and customers

IBM Big Data Hub

Boost sales AI-powered chatbots generate leads , encourage conversions and cross-sell. For complex purchases with a multi-step sales funnel, chatbots can ask qualification questions and connect customers directly with trained sales agents to lift your conversion rate.

Sales 86
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Federal Banking Regulators Request Comment on Proposed Guidance for Third-Party Risk Management

Hunton Privacy

The Regulators note that relevant third parties can come in a variety of forms, including those that service banking organizations’ business functions, as well as those that offer products and services (such as mobile and point-of-sale payments) to banking organizations’ customers.

Risk 81
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Global October Cybersecurity Events: Where You Can Find Thales

Thales Cloud Protection & Licensing

This year we have a Thales Demo Station where our pre-sales team will showcase our Data Protection and Access Management solutions. Shaun Chen, Sales Engineering Director for APAC, will be the speaker at the security session “Discover, Protect, Control: Data Security for a Zero Trust World.” Les Assises, 12-15 October, Monaco.