AIIM

MARCH 19, 2019

In today's world, where the consumer is king, excellent customer experience is imperative for the success of your business. This can be expensive as resources on storing, protecting, and securing information are costly. FREE Webinar: Learn more from this Case Study on Leveraging Data to Transform Customer Experience].

Customer Experience 108

Customer Experience Metadata Financial Services IT 108

IBM Big Data Hub

MAY 8, 2024

For true transformation to begin, we believe it is key to understand the unique challenges organizations are facing—whether it is keeping data secured, addressing data sovereignty requirements or speeding time to market to satisfy consumers. The security of our client’s data is at the heart of everything we do.

Cloud 67

Cloud Customer Experience Artificial Intelligence Compliance 67

IBM Big Data Hub

SEPTEMBER 13, 2023

The global digital payments ecosystem continues to evolve as new and incumbent financial institutions, payment networks, central banks, governmental agencies, businesses and other market players push for innovation. They all work toward the common goal of creating secure, compliant, real-time, ubiquitous and low-cost payment rails.

Cloud 80

Cloud Financial Services Compliance Marketing 80

IBM Big Data Hub

DECEMBER 18, 2023

For organizations of all types—and especially those in highly regulated industries such as financial services, government, healthcare and telco—considerations including the rise of generative AI, evolving regulations and data sovereignty laws and ongoing security challenges must be top of mind.

Cloud 69

Cloud Financial Services Compliance Digital transformation 69

IBM Big Data Hub

AUGUST 1, 2023

We are bringing the power of foundation models with the availability of a GPU as a service on IBM Cloud offering to help organizations tap into artificial intelligence (AI) in a secured environment while aiming to mitigate third- and fourth-party risk.

Financial Services 67

Financial Services Computer and Electronics Cloud Digital transformation 67

Thales Cloud Protection & Licensing

JANUARY 26, 2021

The Future of Payments Security. Even when banking organizations are upgrading security posture to safeguard sensitive financial information, hackers can steal the data intelligently by tying known vulnerabilities together, and making it turn out to be a potential attack. Securing digital transactions.

Security 143

Security Retail Authentication Big data 143

IBM Big Data Hub

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. cloud service providers use cloud technologies to maintain uptime and security, so organizations can focus on their core businesses.

Digital transformation 76

Digital transformation Customer Experience Artificial Intelligence IoT 76

IBM Big Data Hub

JANUARY 10, 2024

Hybrid cloud has become the dominant approach for enterprise cloud strategies , but it comes with complexity and concerns over integration, security and skills. Hybrid cloud is also forcing a significant rethinking of how to secure and protect data and assets.

Security 76

Security Cloud Data Privacy Financial Services 76

IBM Big Data Hub

JULY 12, 2023

As a leading financial group in Spain, CaixaBank has long been an innovator by taking a technology-first approach by placing innovation, digital transformation, customer experience and sustainable banking at the forefront of its strategy. CaixaBank is continuing its initiative to increase cloud absorption.

Digital transformation 51

Digital transformation Financial Services Cloud Customer Experience 51

Info Source

JULY 6, 2023

The deployment of an IDP solution and its capabilities to seamlessly ingest all omnichannel inputs and automate validation and augmentation of data elements has a key impact on the experience of customers involved in this transaction. All Onboarding use cases are characterised by similar customer requirements.

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

Thales Cloud Protection & Licensing

NOVEMBER 22, 2021

Consumers have come to expect a hyper-personalized experience that is fast, convenient and secure. Banks have adopted technologies to enable: Secure, remote, multi-device banking transactions. Secure digital payments leveraging biometrics, tokens, and context-based security. Data security.

Digital transformation 71

Digital transformation Financial Services Customer Experience Risk 71

IBM Big Data Hub

MAY 19, 2023

According to the research, organizations are adopting cloud ERP models to identify the best alignment with their strategy, business development, workloads and security requirements. These issues started impacting their customer experience and eventually led to customer retention challenges. billion in 2022 to USD 130.0

Cloud 79

Cloud Unstructured data Customer Experience Manufacturing 79

Thales Cloud Protection & Licensing

DECEMBER 20, 2023

This strategy addresses security concerns related to intellectual property and sensitive data in large language models (LLMs). This enhances data privacy and security and allows for greater control and efficiency in AI application deployment within the enterprise. This necessitates a shift in cybersecurity strategies.

Cybersecurity 83

Cybersecurity Blockchain Artificial Intelligence Encryption 83

AIIM

OCTOBER 15, 2018

Historically solutions from North America are primarily focused on customer experience. Hence the concept of electronic identification and trust services ( eIDAS ) as defined in EU regulation 910/2014 is centered around trust and security and certificate-based signing.

Compliance 109

Compliance Insurance Digital transformation Authentication 109

IT Governance

JANUARY 10, 2018

Security in the Digital World outlines these tactics in more detail and looks at how you can protect your organisation. New report reveals technology concerns for financial and public sectors in 2018. Traditional security measures such as firewalls and antivirus software are proving inadequate in the evolving threat landscape.

Customer Experience 84

Customer Experience Financial Services GDPR Phishing 84

ARMA International

NOVEMBER 7, 2019

The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.

Financial Services 52

Financial Services Communications Compliance Risk 52

Rocket Software

NOVEMBER 16, 2021

Especially during a time when the IT industry is experiencing a talent shortage , modernizing these workflows can mean the difference between securing new hires and losing them to other IT sectors. This prioritizes the personal interactions that make a real impact on customer experiences.

Customer Experience 52

Customer Experience Financial Services Insurance Compliance 52

OpenText Information Management

DECEMBER 6, 2018

It seems that every week companies are trying to secure my loyalty with great discounts and vouchers. They would be great if they reflected my interests and lifestyle, but too often they don’t – which makes you wonder if the companies understand their customer at all.

Financial Services 51

Financial Services Security Customer Experience Digital transformation 51

Rocket Software

MARCH 11, 2022

For businesses that rely on mainframes, secure access to the data stored there is simply a business requirement. Terminal emulation and host access to these critical resources is key to enabling a range of business processes from serving customers more efficiently to ensuring regulatory compliance. Unify and simplify IT environments.

Retail 52

Retail Manufacturing Compliance Access 52

CGI

FEBRUARY 21, 2017

As financial services organizations are learning, defences against financial crime must be joined up and layered, bringing together both operational and intelligence resources. Defence is no longer just an IT security issue. Customer experience (balancing against risk). The answer is layered defence.

Customer Experience 40

Customer Experience Financial Services Analytics Risk 40

IBM Big Data Hub

FEBRUARY 23, 2024

It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. In e-commerce, this capability can significantly reduce cart abandonment by helping customers make informed decisions quickly.

Analytics 104

Analytics Artificial Intelligence Marketing Education 104

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 87

Artificial Intelligence Retail Unstructured data Insurance 87

IBM Big Data Hub

JUNE 2, 2023

In the rapidly evolving landscape of financial services, embracing AI and digital innovation at scale has become imperative for banks to stay competitive. By embedding financial services into everyday activities, banks can deliver hyper-personalized and convenient experiences, enhancing customer satisfaction and loyalty.

Financial Services 61

Financial Services Customer Experience Cloud Digital transformation 61

CGI

JULY 10, 2018

This focus on innovation is echoed in our 2017 CGI Client Global Insights , where retail banking executives listed their top two business priorities as improving the end-to-end customer experience, and accelerating customer-facing digital transformation programs.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

CGI

MAY 15, 2018

This focus on innovation is echoed in our 2017 CGI Client Global Insights , where retail banking executives listed their top two business priorities as improving the end-to-end customer experience, and accelerating customer-facing digital transformation programs.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

IBM Big Data Hub

DECEMBER 1, 2023

They must comply with an increasing regulatory burden, and they compete with a broad range of financial services companies that offer investment products that have potential for better returns than traditional life insurance and annuity products.

Insurance 105

Insurance Digital transformation Customer Experience Cloud 105

Info Source

MARCH 16, 2022

They have been able to secure impressive amounts of VC funding and valuation levels that were unheard of in the Information Capture market. Prior to the start of the pandemic, organizations that relied on manual process steps were somewhat disadvantaged regarding operational costs and potentially customer experience.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Info Source

MARCH 16, 2022

They have been able to secure impressive amounts of VC funding and valuation levels that were unheard of in the Information Capture market. Prior to the start of the pandemic, organizations that relied on manual process steps were somewhat disadvantaged regarding operational costs and potentially customer experience.

Information capture 52

Information capture Marketing Digital transformation Cloud 52

IBM Big Data Hub

MAY 26, 2023

Consider large financial services organization going through core banking modernization. The core banking application landscape involves multiple applications (both legacy and custom off-the-shelf) that are integrated and surfaced across multiple customer experiences, including mobile.

Cloud 78

Cloud Energy and Utilities Financial Services Digital transformation 78

Reltio

MAY 14, 2024

Additionally, enterprises recognize the growing need for real-time data to support agile decision-making and personalized customer experiences in the digital age. Data fragmentation and silos are common challenges faced by various industries, including financial services, insurance, B2B, and retail.

Marketing 52

Marketing Cloud MDM Digital transformation 52

Reltio

DECEMBER 10, 2021

Reltio scored well in matching, context, governance, business templates, deployment, security, and scalability. Reference customers liked its capabilities around user-friendly search, ease to manage, and reliability, as well as its well-managed software-as-a-service (SaaS) platform.”.

MDM 98

MDM Analytics Digital transformation Cloud 98

eDiscovery Daily

OCTOBER 21, 2019

Find out: How they really feel about security? How law firms can provide more valuable services? Mobile Data Best Practices: Legal, Business, and Security Considerations. Managing Director, FTI; Clair Atkins – Team Lead, Customer Experience, RelativityOne, Relativity; Rose Jones – Partner / Dir.

e-Discovery 45

e-Discovery e-Delivery GDPR Education 45

Info Source

DECEMBER 8, 2023

The Finance sector, led by Banks and Financial Institutions, has been at the forefront of embracing technologies. We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. The vision of Industry 5.0

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

Info Source

FEBRUARY 14, 2018

Reveille 8’s pre-packaged dashboards fall into three categories: Customer Experience : This includes the performance management that Reveille has historically been known for, as well as new areas like measuring application adoption. Behavior: This category focus on security and auditing capabilities.

Analytics 40

Analytics ECM Marketing Cloud 40

IBM Big Data Hub

AUGUST 15, 2023

Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day. Companies can create automated customer service workflows with customized AI models built on customer data.

Artificial Intelligence 80

Artificial Intelligence IT Customer Experience Government 80