Customer Experience Financial Services Retail Security 
Thales Cloud Protection & Licensing
JANUARY 26, 2021
The Future of Payments Security. The Verizon DBIR 2020 report indicates that financially motivated attacks against retailers have moved away from Point of Sale (POS) devices and controllers, towards web applications. Figure 1: Web application breaches in the Retail industry. Securing digital transactions.
Rocket Software
MARCH 11, 2022
For businesses that rely on mainframes, secure access to the data stored there is simply a business requirement. Terminal emulation and host access to these critical resources is key to enabling a range of business processes from serving customers more efficiently to ensuring regulatory compliance. Unify and simplify IT environments.
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IBM Big Data Hub
FEBRUARY 14, 2024
There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.
IBM Big Data Hub
FEBRUARY 23, 2024
It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. In the back end, these platforms enhance inventory management and track stock to help retailers maintain an optimal inventory balance.
ARMA International
NOVEMBER 7, 2019
The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.
Reltio
APRIL 25, 2019
Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”
CGI
JULY 10, 2018
This focus on innovation is echoed in our 2017 CGI Client Global Insights , where retail banking executives listed their top two business priorities as improving the end-to-end customer experience, and accelerating customer-facing digital transformation programs. What’s next for consumer banking.
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