Data Breach Today

NOVEMBER 13, 2020

These are the results that banking institutions can receive by shifting security to the cloud, says David Vergara of OneSpan. At a time when multi-channel fraud is surging and the customer experience is paramount, cloud needs serious consideration, he says. "Better, cheaper, faster."

Cloud 202

Cloud Customer Experience Security 202

Data Breach Today

DECEMBER 4, 2020

Experian's David Britton on Identity Governance and Security Organizations can enhance security while maintaining a good customer experience by leveraging data for authentication, says David Britton of Experian.

Customer Experience 176

Customer Experience Security Authentication Government 176

CGI

SEPTEMBER 9, 2022

Energy and utilities companies are increasingly moving to the cloud to gain a number of business advantages, including enhanced data security and access. Migrating data to the cloud is not only a more secure way to store data, but also makes it easier to access the data.

Energy and Utilities 105

Energy and Utilities Customer Experience Cloud Access 105

HID Global

MARCH 5, 2024

Learn how fingerprint biometrics transformed a Singaporean bank's security and improved the customer experience with HID Lumidigm V-Series readers.

Customer Experience 52

Customer Experience Security 52

Rocket Software

MAY 11, 2020

Securing Their Future. Leaning on our values of empathy, humanity, trust, and love is more important than ever, as we work with our customers to navigate the shifting economic environment. The post Legendary Help: Ensuring positive customer experiences amid a global pandemic appeared first on The Rocket Software Blog.

Customer Experience 59

Customer Experience IT Security 59

WIRED Threat Level

DECEMBER 8, 2021

Unless you manually opt out of the program, Verizon will store personal information and create user interest profiles.

Customer Experience 104

Customer Experience Privacy Security 104

Data Breach Today

FEBRUARY 6, 2023

Trusona's Kevin Goldman on Why People Work Around Security Tools That Aren't Usable Security practitioners are putting cognitive psychology and customer experience at the forefront of new product development in a push for usability, says Trusona's Kevin Goldman.

Authentication 144

Authentication Customer Experience Security 144

HID Global

OCTOBER 30, 2023

Discover how biometric technology helped maximize security, prevent fraud and increase the customer experience across banking & finance institutions in Nepal.

Customer Experience 52

Customer Experience Security 52

Information Management Resources

MAY 29, 2019

The focus on cloud IT solutions to boost the customers’ experience often overlooks the serious challenges of ensuring your network infrastructure also contributes to that goal.

Customer Experience 37

Customer Experience Cloud IT Security 37

The Last Watchdog

MARCH 13, 2023

So how will this affect chief information security officers (CISOs) and security programs? Given the perennial skills and staffing shortage in security, it’s unlikely that CISOs will be asked to make deep budget or staffing cuts, yet they may not come out of this period unscathed. Demonstrate secure practices to customers.

Security 195

Security Insurance Cybersecurity Customer Experience 195

HID Global

APRIL 10, 2023

Learn how biometrics helps safeguard banking information while delivering exceptional customer experience.

Customer Experience 96

Customer Experience Security 96

The Last Watchdog

MARCH 8, 2023

Related: It’s all about attack surface management APIs help digital transformation by enabling faster and more efficient business processes, improving customer experience, and providing new ways to interact with your business. So, how can you ensure your API security is effective and enable your digital transformation?

Digital transformation 158

Digital transformation Security Data breaches Customer Experience 158

Krebs on Security

MARCH 20, 2023

Image: Shutterstock Telecommunications giant AT&T disclosed this month that a breach at a marketing vendor exposed certain account information for nine million customers. On the privacy preferences page, web users can choose “Don’t use” under the Custom Experience section.

Customer Experience 274

Customer Experience Privacy Data collection Marketing 274

The Last Watchdog

JANUARY 13, 2022

Last month’s $125 million Security and Exchange Commission (SEC) fine combined with the $75 million U.S. Commodity Futures Trading Commission (CFTC) fine against JPMorgan sent shockwaves through financial and other regulated customer-facing industries. Related: Why third-party risks are on the rise.

Compliance 227

Compliance Customer Experience Communications Archiving 227

Dark Reading

NOVEMBER 30, 2022

New protective measures work behind the scenes, with little impact on the customer experience.

Customer Experience 87

Customer Experience Security 87

Thales Cloud Protection & Licensing

DECEMBER 28, 2018

Retailers are looking to address these demands with interconnected experiences to give customers more personalized and immediate experiences both in-stores and online. But do these connected experiences actually live up to the hype? Retail is competitive and the customer experience is an important differentiator.

Retail 100

Retail Customer Experience Security Data breaches 100

The Last Watchdog

APRIL 1, 2024

Related: Data privacy vs data security However, this remains a novel concept at most companies. The report, titled “ Embed Cybersecurity And Privacy Everywhere To Secure Your Brand And Business ,” argues for a paradigm shift. Your ability to comply with partner’s or B2B customer’s security requirements will be critical.

Cybersecurity 221

Cybersecurity Privacy B2B Risk 221

Dark Reading

SEPTEMBER 15, 2021

There's a scarcity of customers using managed security services who are willing to talk to others about their experiences. Here's how to work with your vendor(s) to leverage their customers' experiences and hard-won wisdom.

Customer Experience 64

Customer Experience Security 64

IBM Big Data Hub

APRIL 1, 2024

Now, enterprises can adopt the foundational principles of this technology and apply them within their operations, further enriched by contextualization and security. With IBM watsonx™ Assistant, companies can build large language models and train them using proprietary information, all while helping to ensure the security of their data.

Customer Experience 81

Customer Experience Analytics Marketing Sales 81

Thales Cloud Protection & Licensing

NOVEMBER 20, 2022

How to Secure Access for your Seasonal Workers. To cope with the continuous flow of personnel, businesses need to establish a robust and effective Identity and Access Management policy to reduce potential security risks and enable seamless and instant access to digital systems. Mon, 11/21/2022 - 05:36.

Access 71

Access Retail Security Authentication 71

Thales Cloud Protection & Licensing

JUNE 8, 2023

Fine-grained Authorization: Protecting and controlling user access in a digital-first world madhav Fri, 06/09/2023 - 05:22 Strong and flexible customer authentication is a key driver for adopting a customer identity & access management (CIAM) solution, with customer experience and security being the apparent benefits.

Access 87

Access Customer Experience Authentication Security 87

AIIM

MARCH 9, 2021

Metadata offers significant benefits in terms of understanding information in new ways and in being able to leverage that intelligence to drive innovation and the customer experience. Information Security - Metadata can be used to flag a security setting, validating access and edit rights, and thus controlling distribution.

Metadata 224

Metadata IT Customer Experience Records Management 224

HID Global

AUGUST 22, 2023

Enhance security, efficiency & customer experience for passengers. Learn how to simplify biometric identity verification in air travel with a modular approach.

Customer Experience 52

Customer Experience Security 52

IBM Big Data Hub

JANUARY 16, 2024

From reshaping the customer experience to bringing forth wealth management tools, the financial services sector will be at the helm of managing the lasting impact artificial intelligence (AI) will have on organizations and people. Trend: Customer experience One true benefit of AI-powered technology is the customer experience , or CX.

Financial Services 51

Financial Services Customer Experience Cloud Digital transformation 51

Thales Cloud Protection & Licensing

JANUARY 26, 2021

The Future of Payments Security. Even when banking organizations are upgrading security posture to safeguard sensitive financial information, hackers can steal the data intelligently by tying known vulnerabilities together, and making it turn out to be a potential attack. Securing digital transactions. Tue, 01/26/2021 - 09:17.

Security 143

Security Retail Authentication Big data 143

IBM Big Data Hub

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. cloud service providers use cloud technologies to maintain uptime and security, so organizations can focus on their core businesses.

Digital transformation 74

Digital transformation Customer Experience Artificial Intelligence IoT 74

The Last Watchdog

JANUARY 24, 2022

Related: Deploying human security sensors. The first is customer experience. AI can help to n enable highly personalized customer experiences –by ingesting and collating various customer data to drive customer behavior. Artificial intelligence (AI) is woven into the fabric of today’s business world.

Cybersecurity 225

Cybersecurity Customer Experience Artificial Intelligence Marketing 225

Jamf

AUGUST 23, 2022

Mark Morowczynski and Michael Epping, product managers in the Azure AD product group at Microsoft, use their customer experience to shed light on what customers can do to drive both security and usability improvements on macOS in relation to Microsoft 365 and Azure AD.

Customer Experience 64

Customer Experience Security 64

IBM Big Data Hub

JANUARY 10, 2024

Hybrid cloud has become the dominant approach for enterprise cloud strategies , but it comes with complexity and concerns over integration, security and skills. Hybrid cloud is also forcing a significant rethinking of how to secure and protect data and assets.

Security 75

Security Cloud Data Privacy Financial Services 75

AIIM

MARCH 19, 2019

In today's world, where the consumer is king, excellent customer experience is imperative for the success of your business. This can be expensive as resources on storing, protecting, and securing information are costly. FREE Webinar: Learn more from this Case Study on Leveraging Data to Transform Customer Experience].

Customer Experience 108

Customer Experience Metadata Financial Services IT 108

Thales Cloud Protection & Licensing

MAY 26, 2023

CIAM in insurance: A unified, secure user experience with a single login madhav Fri, 05/26/2023 - 07:33 In recent years, the insurance industry has transformed from a singularly focused entity to a multi-brand or multi-service type of business. How does modern CIAM enhance the user experience?

Insurance 71

Insurance Digital transformation Security Authentication 71

OpenText Information Management

JULY 12, 2023

Fax is so secure that faxed documents and signatures are recognized in the courts as being legally binding. What about incorporating other business drivers such as improved business efficiency or enhanced customer experience? The paper problem Financial services workflows have always been heavily paper-based.

Financial Services 52

Financial Services Cloud Customer Experience Paper 52

Thales Cloud Protection & Licensing

JANUARY 17, 2022

It is your data in their cloud, make sure it is secure! It is your data in their cloud after all - and you need to make sure your most valuable assets are secure! Overall while the infrastructure of a majority of cloud services is considered secure, cybersecurity is not their primary business. 7 steps to robust cloud security.

Cloud 71

Cloud IT Security Digital transformation 71

Data Breach Today

APRIL 5, 2018

So, how can organizations strengthen authentication without harming customer experience? Shaked Vax of IBM Security shares insight. IBM's Shaked Vax on Emerging Technologies to Assure Digital IDs Armed with stolen personal data, cybercriminals can easily bypass traditional identity authentication methods.

Customer Experience 100

Customer Experience Authentication Personal data Security 100

Information Management Resources

SEPTEMBER 24, 2018

Every online customer touchpoint – including websites, mobile apps, and APIs – is being attacked by bots. What are these bad bots doing?

Customer Experience 41

Customer Experience Security 41

The Last Watchdog

SEPTEMBER 4, 2019

Some fresh evidence of this encouraging trend comes to us by way of shared intelligence from WhiteHat Security. Based on 17 million application security scans carried out in 2018, WhiteHat found a 20% increase in vulnerabilities found in the applications that organizations tested for security flaws.

Security 130

Security Customer Experience Access Security awareness 130

ForAllSecure

FEBRUARY 23, 2023

All of these APIs have one thing in common: they need to be secure. Unfortunately, many devs and ops engineers don't view API security as a priority - and that's a mistake. In this blog post, we'll explore why API security is so important, and how you can make sure you're doing it right. Or something else entirely.

IT 52

IT Security Authentication Customer Experience 52