Rocket Software

MARCH 14, 2022

Analyst firm IDC recently published a Vendor Spotlight report featuring ASG Mobius Content Services (Mobius) and its applications in the financial service and insurance industries. With Mobius, teams can focus on higher-value tasks, like enhancing the customer experience. Read the full IDC Vendor Spotlight here.

Financial Services 82

Financial Services Insurance Digital transformation Compliance 82

Collibra

JULY 21, 2021

Financial services are highly regulated and maintain a strong focus on compliance and risk management. Considering that major financial organizations handle enormous amounts of data today, they require data accuracy and integrity at all times to minimize risks. What is data quality in financial services?

Financial Services 59

Financial Services Compliance Analytics Risk 59

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Data science Financial Services 72

Collibra

JANUARY 18, 2022

The financial services industry has had a longstanding tradition of being at the forefront of adopting new technologies. It is this commitment to drive innovation, improve customer experiences and increase operational agility that has helped the industry weather some of the roughest storms.

Financial Services 52

Financial Services Cloud Government Artificial Intelligence 52

OpenText Information Management

MARCH 15, 2018

With 63% of Financial Services organizations either planning or formally engaged in digital transformation initiatives, how does a financial brand drive conversion, create loyalty and maintain a competitive edge?

Digital transformation 76

Digital transformation Customer Experience Financial Services 76

OpenText Information Management

FEBRUARY 12, 2019

We recently wrote a blog on how AI in Financial Services can improve customer experience. It came as a bit of a surprise as … The post AI in Financial Services is growing, but there’s a way to go appeared first on OpenText Blogs. It’s funny how the world works. Let me explain.

Financial Services 55

Financial Services Customer Experience Digital transformation Insurance 55

OpenText Information Management

APRIL 13, 2023

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more profitable than others.

Financial Services 59

Financial Services Insurance Customer Experience Retail 59

OpenText Information Management

MAY 16, 2018

In my previous blog, I took a look at some of the major areas Financial Services needs to address to deliver the experience their customers demand.

Customer Experience 45

Customer Experience Financial Services Analytics 45

OpenText Information Management

APRIL 14, 2023

When it comes to getting ahead in the Financial Services industry today, organizations must understand that customer experience is key. It’s also important to recognize that improving the customer experience requires improving the employee experience.

Financial Services 59

Financial Services Customer Experience Insurance Content services 59

ARMA International

NOVEMBER 7, 2019

The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.

Financial Services 52

Financial Services Compliance Risk Computer and Electronics 52

OpenText Information Management

JANUARY 31, 2018

While the use of AI has predominantly been applied in heavy industries and financial services, it is now increasingly applied across a gamut of customer-facing industries, including retail and healthcare.

Artificial Intelligence 78

Artificial Intelligence Customer Experience Financial Services Retail 78

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation Data Privacy Compliance 75

IBM Big Data Hub

JUNE 2, 2023

In the rapidly evolving landscape of financial services, embracing AI and digital innovation at scale has become imperative for banks to stay competitive. By embedding financial services into everyday activities, banks can deliver hyper-personalized and convenient experiences, enhancing customer satisfaction and loyalty.

Financial Services 63

Financial Services Cloud Customer Experience Digital transformation 63

OpenText Information Management

AUGUST 13, 2019

For companies across finance to succeed, this focus on the customer must be matched with a focus on employees. How do you make yourself attractive to Millennials and … The post Employee experience drives customer experience appeared first on OpenText Blogs. Let me explain.

Customer Experience 63

Customer Experience Retail Financial Services Digital transformation 63

Info Source

DECEMBER 9, 2019

“Ephesoft is able to meet our requirements and is versatile to scale with us as we continue to transform our business processes to deliver faster, simpler and more responsive customer experience to our clients,” said Mr. Joel Kornreich, group chief executive officer of Alliance Bank.

Customer Experience 52

Customer Experience Financial Services Digital transformation Sales 52

IBM Big Data Hub

MAY 16, 2023

Benefits include improved market performance and reduced costs, revenue growth through deep customer understanding and actionable insights, and exceptional experiences for customers and marketers. This leads to stronger customer relationships, which leads to higher customer value.

Marketing 73

Marketing Customer Experience Financial Services Analytics 73

Info Source

JANUARY 28, 2021

This alliance will provide a premiere AI-based, cloud-native, low-code HyperApp solution for the mortgage and financial services industries. Accessible data is critical to customer insights, performance and sustainability. Having strong partners with a similar vision, like JIFFY.ai, will benefit the entire market.”.

Digital transformation 52

Digital transformation Financial Services Cloud Customer Experience 52

Info Source

OCTOBER 12, 2018

For example, ChatBot technology is becoming particularly popular in banking for customer service, by cutting down handling times and accelerating payments processing, enabling better customer interaction by eliminating errors and increasing efficiency. per share, a net interest margin at 22.7 ” Tweet.

Financial Services 40

Financial Services Customer Experience Insurance Retail 40

Reltio

JANUARY 23, 2020

Customer experience. If you haven’t come to the conclusion that CX matters, volumes of research quantifies the value of providing an exceptional - or even decent - customer experience, and the perils of getting it wrong. . PwC conducted eye-popping research into the future of customer experience. 88% of U.S.

MDM 71

MDM Customer Experience Privacy GDPR 71

IBM Big Data Hub

MAY 26, 2023

Consider large financial services organization going through core banking modernization. The core banking application landscape involves multiple applications (both legacy and custom off-the-shelf) that are integrated and surfaced across multiple customer experiences, including mobile.

Cloud 81

Cloud Financial Services Energy and Utilities Digital transformation 81

AIIM

MARCH 19, 2019

In today's world, where the consumer is king, excellent customer experience is imperative for the success of your business. FREE Webinar: Learn more from this Case Study on Leveraging Data to Transform Customer Experience]. To achieve this, your data cannot be fragmented, redundant, obsolete, or inaccessible.

Metadata 156

Metadata Customer Experience Financial Services Security 156

Info Source

APRIL 25, 2019

From the business standpoint, the inability to automate data input not only slows down transactions but also creates inaccurate and unreliable onboarding processes and poor customer experiences, impedes transparency and operational visibility.

Customer Experience 40

Customer Experience Digital transformation Insurance Financial Services 40

AIIM

FEBRUARY 22, 2018

AIIM believes that digital preservation needs to be viewed through the prism of a set of Intelligent Information Management capabilities that are integral to delivering upon the Digital Transformation challenge of understanding, anticipating, and redefining internal and external customer experiences.

Digital preservation 137

Digital preservation Insurance Financial Services Digital transformation 137

IBM Big Data Hub

MAY 19, 2023

These issues started impacting their customer experience and eventually led to customer retention challenges. PT Aegis is an IBM partner based in Indonesia that offers cybersecurity and cloud services, serving clients in various industries, including financial services and distribution.

Cloud 82

Cloud Unstructured data Security Customer Experience 82

Rippleshot

JULY 24, 2020

The push for greater digital transformation across the financial services market isn't just changing the face of the front-end customer experience, it's rapidly-impacting how banks invest in back-end technologies that detect and mitigate emerging fraud threats.

Digital transformation 59

Digital transformation Financial Services Compliance Customer Experience 59

Thales Cloud Protection & Licensing

NOVEMBER 22, 2021

The full digitization of contracts, subscriptions and consumption of services. This drive towards digital transformation allowed financial services to be one of the sectors that better weathered the Covid 19 pandemic. Financial institutions find themselves in a difficult situation. The challenge. How Thales can help.

Digital transformation 71

Digital transformation Data breaches Cybersecurity Financial Services 71

Info Source

APRIL 4, 2023

Shinydocs has enabled leading organizations within the oil and gas/utilities, government, and financial services verticals to make more accurate, data-driven decisions whilst significantly reducing time searching for files and improving the overall customer and employee experiences.

Unstructured data 40

Unstructured data Customer Experience Financial Services Government 40

OpenText Information Management

MARCH 24, 2020

As more and more people are instructed to stay at home, it’s impossible to overestimate the importance of seamless and continuous engagements with financial services customers. … The post Nurturing relationships while working remotely appeared first on OpenText Blogs.

Financial Services 83

Financial Services Customer Experience Insurance 83

OpenText Information Management

APRIL 22, 2019

While executives see transformation as essential, achieving success is proving to be much more difficult, with a global report recently published by Cap Gemini suggests that insurance companies are lagging behind other Financial Services organizations.

Digital transformation 93

Digital transformation Insurance Financial Services Customer Experience 93

Info Source

JUNE 6, 2018

The 2018 Financial Services Industry Survey Report confirms numerous compliance functions, from initial inquires through customer off-boarding, as key challenges for financial institutions, with 91% citing the “time/cost required from concept to reality” and 86% pointing to “budget constraints” as primary impediments.

Financial Services 40

Financial Services Digital transformation Compliance Customer Experience 40

Reltio

JULY 15, 2020

In May 2020, I sat down with Rob Fuller , Customer Data Orchestration Practice Lead at Accenture Interactive, for a conversation about a timely topic: Customer Experience. Jakki: What impact has COVID-19 had on your clients' digital transformation initiatives focused on customer experience? Full steam ahead.

MDM 52

MDM Customer Experience Digital transformation GDPR 52

Reltio

JUNE 9, 2022

Insurance carriers have been called to transform customer experience, business offerings, and operations. The stakes are high—successful transformation can bring you new revenue opportunities, stronger customer relationships, and sustained brand relevance. The insurance industry is facing unprecedented disruption.

Digital transformation 52

Digital transformation Insurance MDM Data Privacy 52

AIIM

OCTOBER 15, 2018

Historically solutions from North America are primarily focused on customer experience. Allianz – a global financial services and insurance company – is one of those organizations which had to rethink their approach on e-signatures. This concept also resonates in other common law countries like the UK or Australia.

Compliance 123

Compliance Insurance Digital transformation Authentication 123

Info Source

MAY 13, 2020

For example, US decision makers believe RPA will be most valuable for improving the customer experience (40%) and financial planning and decision making (38%). Financial planning & decision-making. Improving customer experience. IT service management. Streamlining HR onboarding. Process mining .

Mining 52

Mining Customer Experience Financial Services Insurance 52

OpenText Information Management

JUNE 7, 2021

It’s become more important than ever to help optimize banking operations and compliance requirements through seamless digital workflows and elevating customer experiences. The banking industry—which includes retail banks and credit unions, wealth and asset management firms, and corporate and treasury divisions—faces severe challenges.

Compliance 69

Compliance Customer Experience Retail ECM 69

Reltio

DECEMBER 10, 2021

Our largest customer manages about 900 million profiles across their various tenants and deployments, which is one of the largest deployments of MDM in the world. Reltio serves several retail, travel and hospitality, and financial services customers that experience significant seasonal spikes in their usage.

MDM 98

MDM Cloud Digital transformation Analytics 98

Rocket Software

NOVEMBER 16, 2021

Engaging automation can ensure around-the-clock compliance for highly regulated industries such as financial services, insurance, healthcare and cybersecurity that often rely on legacy technology. This prioritizes the personal interactions that make a real impact on customer experiences.

Customer Experience 52

Customer Experience Cybersecurity Financial Services Insurance 52