OpenText Information Management

JULY 12, 2023

What about incorporating other business drivers such as improved business efficiency or enhanced customer experience? The paper problem Financial services workflows have always been heavily paper-based. For example, in … The post Three use cases for cloud fax in financial services appeared first on OpenText Blogs.

Financial Services 52

Financial Services Cloud Customer Experience Paper 52

OpenText Information Management

JANUARY 12, 2021

What about incorporating other business drivers such as improved business efficiency or enhanced customer experience? The paper problem Financial services workflows have always been heavily paper-based.

Financial Services 89

Financial Services Cloud Customer Experience Paper 89

OpenText Information Management

NOVEMBER 22, 2023

All of these elements have put pressure on the financial … The post Predictions for the financial services industry in 2024 appeared first on OpenText Blogs.

Financial Services 57

Financial Services Artificial Intelligence Customer Experience Content services 57

OpenText Information Management

OCTOBER 25, 2021

Every financial services organization today understands the importance of data maturity. Data maturity is about maximizing the value of your data to answer business questions, empower employees and deliver an improved customer experience. But there’s a major gap between where banks are and where they want to be.

Financial Services 62

Financial Services Customer Experience Insurance 62

CGI

SEPTEMBER 15, 2023

AI provides an opportunity to retrain the workforce on more complex and challenging work, including additional AI tool applications to further increase efficiency and improve the customer experience. The magnitude of near-term impact will vary by operational area.

Artificial Intelligence 98

Artificial Intelligence Financial Services Customer Experience 98

OpenText Information Management

MARCH 15, 2018

With 63% of Financial Services organizations either planning or formally engaged in digital transformation initiatives, how does a financial brand drive conversion, create loyalty and maintain a competitive edge?

Digital transformation 75

Digital transformation Customer Experience Financial Services 75

OpenText Information Management

MAY 16, 2018

In my previous blog, I took a look at some of the major areas Financial Services needs to address to deliver the experience their customers demand.

Customer Experience 45

Customer Experience Financial Services Analytics 45

IBM Big Data Hub

JULY 31, 2023

Financial services companies are considered institutions because they manage and move the core aspects of our global economic system. And the beating heart of financial institutions is the IBM mainframe.

Financial Services 53

Financial Services Digital transformation Computer and Electronics Analytics 53

OpenText Information Management

FEBRUARY 6, 2023

To start, the length of a car lease … The post Customer first: New U.K. consumer duty for the financial services industry appeared first on OpenText Blogs. This often happens to consumers when, for example, reviewing details about a new car lease or opening a new investment account.

Financial Services 57

Financial Services Customer Experience Retail Cloud 57

Rocket Software

MARCH 14, 2022

Analyst firm IDC recently published a Vendor Spotlight report featuring ASG Mobius Content Services (Mobius) and its applications in the financial service and insurance industries. With Mobius, teams can focus on higher-value tasks, like enhancing the customer experience. Read the full IDC Vendor Spotlight here.

Financial Services 82

Financial Services Insurance Digital transformation Paper 82

OpenText Information Management

JANUARY 31, 2018

While the use of AI has predominantly been applied in heavy industries and financial services, it is now increasingly applied across a gamut of customer-facing industries, including retail and healthcare.

Artificial Intelligence 77

Artificial Intelligence Customer Experience Financial Services Retail 77

OpenText Information Management

AUGUST 13, 2019

For companies across finance to succeed, this focus on the customer must be matched with a focus on employees. How do you make yourself attractive to Millennials and … The post Employee experience drives customer experience appeared first on OpenText Blogs. Let me explain.

Customer Experience 61

Customer Experience Retail Financial Services Digital transformation 61

OpenText Information Management

FEBRUARY 12, 2019

We recently wrote a blog on how AI in Financial Services can improve customer experience. It came as a bit of a surprise as … The post AI in Financial Services is growing, but there’s a way to go appeared first on OpenText Blogs. It’s funny how the world works. Let me explain.

Financial Services 53

Financial Services Customer Experience Digital transformation IT 53

Info Source

DECEMBER 9, 2019

“Ephesoft is able to meet our requirements and is versatile to scale with us as we continue to transform our business processes to deliver faster, simpler and more responsive customer experience to our clients,” said Mr. Joel Kornreich, group chief executive officer of Alliance Bank.

Customer Experience 52

Customer Experience Financial Services Digital transformation Sales 52

OpenText Information Management

APRIL 14, 2023

When it comes to getting ahead in the Financial Services industry today, organizations must understand that customer experience is key. It’s also important to recognize that improving the customer experience requires improving the employee experience.

Customer Experience 57

Customer Experience Financial Services Insurance Content services 57

Reltio

JANUARY 23, 2020

Customer experience. If you haven’t come to the conclusion that CX matters, volumes of research quantifies the value of providing an exceptional - or even decent - customer experience, and the perils of getting it wrong. . PwC conducted eye-popping research into the future of customer experience. 88% of U.S.

Customer Experience 71

Customer Experience MDM Healthcare Marketing 71

OpenText Information Management

APRIL 13, 2023

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more profitable than others.

Financial Services 57

Financial Services Customer Experience Insurance Retail 57

Info Source

OCTOBER 12, 2018

For example, ChatBot technology is becoming particularly popular in banking for customer service, by cutting down handling times and accelerating payments processing, enabling better customer interaction by eliminating errors and increasing efficiency. per share, a net interest margin at 22.7 ” Tweet.

Financial Services 40

Financial Services Customer Experience Retail Insurance 40

IBM Big Data Hub

MAY 16, 2023

Benefits include improved market performance and reduced costs, revenue growth through deep customer understanding and actionable insights, and exceptional experiences for customers and marketers. This leads to stronger customer relationships, which leads to higher customer value.

Marketing 74

Marketing Customer Experience Financial Services Retail 74

Info Source

APRIL 25, 2019

From the business standpoint, the inability to automate data input not only slows down transactions but also creates inaccurate and unreliable onboarding processes and poor customer experiences, impedes transparency and operational visibility.

Customer Experience 40

Customer Experience Digital transformation Insurance Financial Services 40

AIIM

MARCH 19, 2019

In today's world, where the consumer is king, excellent customer experience is imperative for the success of your business. FREE Webinar: Learn more from this Case Study on Leveraging Data to Transform Customer Experience]. To achieve this, your data cannot be fragmented, redundant, obsolete, or inaccessible.

Customer Experience 108

Customer Experience Metadata Financial Services IT 108

OpenText Information Management

FEBRUARY 15, 2024

The compound annual growth rate of healthcare data will reach 36% by 2025 – rising 6% faster than manufacturing, 10% faster than financial services and … The post How digital fax and capture are transforming healthcare appeared first on OpenText Blogs.

Mining 67

Mining Financial Services Manufacturing Customer Experience 67

IBM Big Data Hub

SEPTEMBER 13, 2023

There’s a huge opportunity for banks to work together to reinvent the way that payments operate across the financial infrastructure. IBM Cloud for Payments offers end-to-end, as-a-Service solutions for check payments, cross-border payments and real-time payments.

Cloud 80

Cloud Financial Services Compliance Marketing 80

IBM Big Data Hub

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. Financial services providers increased their usage of APIs to be able to tap into greater ecosystems and connect with more partners.

Digital transformation 77

Digital transformation Customer Experience Artificial Intelligence IoT 77

IBM Big Data Hub

AUGUST 1, 2023

With IBM Cloud for Financial Services , a first-of-its-kind cloud with built-in controls informed by the industry, we are working to help clients on their missions to mitigate this risk, positioning financial services and other regulated industries to host applications and workloads in the cloud in a secured environment.

Financial Services 67

Financial Services Computer and Electronics Cloud Digital transformation 67

IBM Big Data Hub

DECEMBER 18, 2023

For organizations of all types—and especially those in highly regulated industries such as financial services, government, healthcare and telco—considerations including the rise of generative AI, evolving regulations and data sovereignty laws and ongoing security challenges must be top of mind.

Cloud 69

Cloud Financial Services Compliance Digital transformation 69

Info Source

JULY 6, 2023

The deployment of an IDP solution and its capabilities to seamlessly ingest all omnichannel inputs and automate validation and augmentation of data elements has a key impact on the experience of customers involved in this transaction. All Onboarding use cases are characterised by similar customer requirements.

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

AIIM

FEBRUARY 22, 2018

AIIM believes that digital preservation needs to be viewed through the prism of a set of Intelligent Information Management capabilities that are integral to delivering upon the Digital Transformation challenge of understanding, anticipating, and redefining internal and external customer experiences.

Digital preservation 92

Digital preservation Insurance Financial Services Digital transformation 92

IBM Big Data Hub

JULY 12, 2023

As a leading financial group in Spain, CaixaBank has long been an innovator by taking a technology-first approach by placing innovation, digital transformation, customer experience and sustainable banking at the forefront of its strategy. CaixaBank is continuing its initiative to increase cloud absorption.

Digital transformation 51

Digital transformation Financial Services Cloud Customer Experience 51

Rippleshot

JULY 24, 2020

The push for greater digital transformation across the financial services market isn't just changing the face of the front-end customer experience, it's rapidly-impacting how banks invest in back-end technologies that detect and mitigate emerging fraud threats.

Digital transformation 59

Digital transformation Customer Experience Financial Services Compliance 59

OpenText Information Management

NOVEMBER 29, 2023

How individuals engage with businesses, their evolving expectations, their demand for quicker responses, and recent global events, such as the COVID-19 pandemic, have compelled organizations to re-evaluate how they serve their customers.

Access 57

Access Financial Services Customer Experience Communications 57

OpenText Information Management

OCTOBER 3, 2023

Fax remains a crucial part of business operations in key industries like healthcare and financial services. But it’s no longer your grandparents’ fax. Gone are the days of paper and machines. Fax is now digital and cloud-based. We’re going behind-the-scenes with the team inventing the future of fax.

Financial Services 57

Financial Services Paper Cloud Customer Experience 57

Reltio

FEBRUARY 22, 2024

Product and AI Innovation Last year was marked by our continued success in rapidly delivering tailored solutions to customers across industries. We unveiled the velocity packs in February, featuring pre-built connectors and smooth integrations to speed deployment for clients in sectors like healthcare, financial services, and insurance.

Customer Experience 52

Customer Experience MDM Healthcare Digital transformation 52

Info Source

JUNE 6, 2018

The 2018 Financial Services Industry Survey Report confirms numerous compliance functions, from initial inquires through customer off-boarding, as key challenges for financial institutions, with 91% citing the “time/cost required from concept to reality” and 86% pointing to “budget constraints” as primary impediments.

Financial Services 40

Financial Services Digital transformation Customer Experience Compliance 40

Thales Cloud Protection & Licensing

NOVEMBER 22, 2021

The full digitization of contracts, subscriptions and consumption of services. This drive towards digital transformation allowed financial services to be one of the sectors that better weathered the Covid 19 pandemic. Financial institutions find themselves in a difficult situation. The challenge. How Thales can help.

Digital transformation 71

Digital transformation Financial Services Customer Experience Risk 71

OpenText Information Management

MARCH 24, 2020

As more and more people are instructed to stay at home, it’s impossible to overestimate the importance of seamless and continuous engagements with financial services customers. … The post Nurturing relationships while working remotely appeared first on OpenText Blogs.

Financial Services 82

Financial Services Customer Experience Insurance 82

OpenText Information Management

APRIL 22, 2019

While executives see transformation as essential, achieving success is proving to be much more difficult, with a global report recently published by Cap Gemini suggests that insurance companies are lagging behind other Financial Services organizations.

Digital transformation 92

Digital transformation Insurance Financial Services Customer Experience 92