Adapture

AUGUST 17, 2022

The team is highly trained and educated on the latest Cisco offerings. Earlier this summer, ADAPTURE was awarded Cisco’s Customer Experience Specialization, a program designed to enable a specialized team to work closely with clients to recover the most value possible from their investments in Cisco technology.

Customer Experience 52

Customer Experience Analytics Education Marketing 52

Thales Cloud Protection & Licensing

SEPTEMBER 27, 2023

As well as October’s Cybersecurity Awareness Month, there are many planned events to help educate on the emerging trends around cybersecurity and privacy. Gregory Vigroux, Senior Product Manager, will share good practices and our customers’ experience of overcoming the challenge of Going Passwordless: from Passkeys to Biometric.

Authentication 83

Authentication Cloud Cybersecurity Data Privacy 83

Collibra

FEBRUARY 11, 2022

In his book Getting in Front on Data , Tom Redman states, “Data is of high quality if it is fit for its intended use (by customers) in operations, analytics, decision-making, and planning. Customer experience – Creating a personalized experience for customers requires fresh and complete data about the individual recipient.

IT 52

IT Analytics Sales Metadata 52

AIIM

JULY 22, 2019

She will profile how IIM success can achieve any one of these digital transformation attributes: Understanding, anticipating, and redefining internal and external customer experiences. That’s what we’ll be discussing when I host AIIM’s next virtual event on Thursday, July 25th, from 1pm-3pm. Process efficiency.

Digital transformation 82

Digital transformation Customer Experience Education Compliance 82

Thales Cloud Protection & Licensing

MARCH 20, 2023

Self-Sovereign Identities, The Next Step in Privacy-First User Experience divya Tue, 03/21/2023 - 06:10 There is a growing momentum around Self-Sovereign Identities (SSI) with real value to be captured by individuals, countries, and businesses. When privacy is at stake, SSI puts individuals back in control of their personal data.

Privacy 71

Privacy Blockchain Customer Experience Access 71

OpenText Information Management

MARCH 26, 2024

AI is also being leveraged to anonymize patient studies used to feed Large Language Models (LLMs) for clinical insights, peer collaboration, education, and teaching rounds. Agent experience in healthcare Healthcare transformational paradigms are also impacting agent experience and contact centers.

Digital transformation 57

Digital transformation Communications Education Analytics 57

CGI

NOVEMBER 29, 2015

This has the effect of slowing innovation adoption and adding to the frustration of organisations that are seeking to engage their customers in new ways or redefine their business model. Have your cake and eat it? p.butler@cgi.com. Mon, 11/30/2015 - 00:59. A common analysis from IT departments is a restatement of the 80:20 rule.

IT 40

IT IoT Customer Experience Cloud 40

erwin

JUNE 11, 2020

Businesses in the travel industry can analyze historical trends on travel peak travel seasons and customer Key Performance Indicators (KPI) and can adjust services, amenities, and packages to match customer needs. Educators can provide a more valuable learning experience and environment for students.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

IBM Big Data Hub

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Today, customers are more likely to switch to different products or cancel a membership than any other time in recent memory.

Customer Experience 69

Customer Experience Artificial Intelligence Communications Digital transformation 69

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 89

Artificial Intelligence Retail Unstructured data Insurance 89

Collibra

JANUARY 6, 2020

It also would support important competitive demands, such as using personal data in new products or services, to improve customer experience, and within innovative technologies such as artificial intelligence (AI) and machine learning (ML). This is sustainable compliance. .

Compliance 52

Compliance Artificial Intelligence Data Privacy Personal data 52

IBM Big Data Hub

FEBRUARY 13, 2024

Design content, ad campaigns and innovative products that build better customer experiences. Innovators who want a custom AI can pick a “foundation model” like OpenAI’s GPT-3 or BERT and feed it their data. Remember how cool it felt when you first held a smartphone in your hand?

Artificial Intelligence 127

Artificial Intelligence Marketing Sales Communications 127

OpenText Information Management

FEBRUARY 26, 2020

While the not-for-profit supplies power and water to more than a million customers in the greater Phoenix area, it also educates and empowers the same customers through outreach programs. The Salt River Project (SRP) is a public utility that serves users and the environment by going beyond the essentials.

Education 81

Education Customer Experience IT 81

The Last Watchdog

SEPTEMBER 4, 2019

That’s one of the key revelations in the 2019 WhiteHat Application Security Statistics Report , which I’d place in the category of reports that bear close scrutiny because it is based on the actual in-the-field experiences of WhiteHat’s global customer base. Is the customer experience with the application good?’

Security 170

Security Customer Experience Access Security awareness 170

ARMA International

SEPTEMBER 13, 2021

This includes defining the product scope of the DT journey and the digital products and services that will deliver transformative change for a new future. Part 3 will discuss how to manage the various DT risks. One essential step is developing the DT business case and connecting it with the critical success factors (CSFs) and the product scope.

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

IBM Big Data Hub

JULY 5, 2022

An Oxford-educated mathematician working at the IBM San Jose Research Lab, Edgar “Ted” Codd, published a paper in 1970 showing how information stored in large databases could be accessed without knowing how the information was structured or where it resided in the database. Exxon transforms customer experiences .

Analytics 98

Analytics Cloud Access Paper 98

AIIM

MAY 20, 2021

It creates an environment that encourages the impartation of education to staff members who need it to do their jobs better. Here’s how to promote knowledge sharing and collaboration in your company: Run mentorship programs where senior staff members advise and share their rich experiences with new workers. Low-value assets).

Sales 137

Sales Data breaches Marketing Access 137

IBM Big Data Hub

JANUARY 18, 2024

Speak customers’ language Your customers can contact your chatbot from almost any country globally. Offer self-service options Customers often prefer to complete simple tasks independently. They can eliminate prolonged wait times in phone-based customer support and email or live chat support.

Sales 97

Sales Artificial Intelligence Communications Marketing 97

IBM Big Data Hub

JULY 17, 2023

They can comprehend complex customer queries, including nuanced intent, sentiment and context, leading to more accurate and relevant responses. Generative AI can also leverage customer data to provide personalized answers and recommendations and offer tailored suggestions and solutions to enhance the customer experience.

Search queries 59

Search queries Customer Experience Cloud Risk 59

IBM Big Data Hub

SEPTEMBER 26, 2022

It also provides a strong foundation for 360-degree views of customers , or in this case citizens rather than customers. In B2B or B2C circles, a 360-degree view of customers or citizens offers a holistic, comprehensive picture of a person based on data collected from all touch points. Keeping the citizen front and center.

B2C 52

B2C Analytics B2B Digital transformation 52

Collibra

APRIL 9, 2021

Internally, business leaders see cloud technologies as offering the potential to collaborate more effectively, transform products and services, improve customer experience, manage channel interactions and drive advanced analytics. Mobilizing data governance programs.

Insurance 59

Insurance Cloud Data science Analytics 59

Rocket Software

MARCH 11, 2022

According to research by Aberdeen, the industries with the strongest need for terminal emulation are business services (accounting, HR and consulting, for example), manufacturing, retail, education, healthcare, finance and insurance. When employee experiences are improved, customer experiences benefit as a result.

Retail 52

Retail Manufacturing Compliance Access 52

Thales Cloud Protection & Licensing

JUNE 23, 2021

Similarly, subscriptions make it easy to bundle offerings and provide flexibility that can help you quickly scale as both your product and your customers’ needs grow. . Customers now want to use a product when they need it, without paying to own it forever. solution, access, value, and education. With the S.A.V.E

Digital transformation 71

Digital transformation Energy and Utilities Agriculture Customer Experience 71

ChiefTech

SEPTEMBER 27, 2012

Very few social business platform vendors featured in the awards, but it was good to catch this winner in the list, who are a SocialText customer. Incidentally, the NSW Department of Education is also a Socialtext customer (see below). NSW Department of Education - put the effort in to get great results.

Education 76

Education Customer Experience Government IT 76

Reltio

OCTOBER 22, 2020

Segment is a Customer Data Platform (CDP) player that focuses exclusively on person data. shows how in demand data management technology is as a foundation for connected customer experiences. Gartner published a report to help address the confusion: Gartner: Choose Between CDP and MDM Solutions for 360-Degree Customer Insights.

Personal data 59

Personal data Marketing Customer Experience Retail 59

CGI

FEBRUARY 21, 2017

Customer experience (balancing against risk). Education and attitude (in terms of regulatory compliance and encouraging whistle blowers). The first and most obvious benefit is an enhanced customer experience. Defence is no longer just an IT security issue. Identity theft . Lack of employee training and awareness.

Customer Experience 40

Customer Experience Financial Services Analytics Risk 40

Reltio

AUGUST 12, 2021

The world has faced shifts in global supply chains, healthcare, education, and workplace environments that we did not anticipate in 2019. New customer engagement models. A New Business Landscape. Businesses have transformed over the past year in ways we never could have imagined. New marketing programs. New partnerships.

MDM 90

MDM Marketing Compliance Privacy 90

Information Governance Perspectives

MAY 10, 2020

This is about everybody being on the same page and it’s where a number of these subsequent steps and processes flow from, like the education you’re going to provide, the communications, and so forth. Privacy makes data governance ethical and tangible, and compliance leaders understand that. People tend to forget that.

Compliance 52

Compliance Information governance Privacy Data Privacy 52

OpenText Information Management

DECEMBER 13, 2023

In many ways, the year 2023 seems like a table-setter for a seismic 2024. We have two escalating regional wars with global impact, an economy that can’t seem to find its footing, and a looming U.S. presidential election that seems inevitably headed toward a rematch of two leaders with historically low levels of popularity.

Customer Experience 62

Customer Experience Digital transformation IT Education 62

Collibra

MARCH 11, 2021

The firm had difficulty gaining visibility into its data and wanted to gain more insights on its customers. It had a number of requirements, all tied to these business problems; for example, the requirements included: Increase customer experience. Control over validating customer needs. Manage customer usage.

Government 59

Government Communications Insurance Customer Experience 59

AIIM

MAY 20, 2020

It’s likely that your organization is planning to grow in the future – new customer acquisition goals, new sales territories, etc. If your organization achieves its goals and experiences this growth, will you be prepared to scale with it? All of which results in cost and time. Multiple formats? And vice versa.

IT 135

IT Unstructured data ECM Customer Experience 135

Collibra

APRIL 11, 2022

Data governance best practices are a set of recommendations that we’ve identified based on the successes we’ve seen with our customers. Our best practices can help ensure that your business gets the most out of its data governance program. We’ll discuss what we think are the six best practices for a data governance strategy below.

Government 52

Government Communications Insurance Customer Experience 52

Collibra

JANUARY 25, 2019

Customers are no longer only consumers of data, but they contribute through platforms and social networks as well. By adapting to the specific needs of the customer based on the data collected, the customer experience can be enhanced. According to Forrester, Governance 2.0

Government 40

Government Digital transformation Customer Experience Metadata 40

AIIM

APRIL 20, 2021

As the AIIM team and I put the finishing touches on AIIM21: a galactic digital experience , our attention is laser-focused on the educational content we bring to this year's participants. In guiding and prepping the event partners and educators, I revisited an article that AIIM21 keynote speaker, Tom Koulopoulos wrote six years ago.

Education 116

Education Artificial Intelligence Healthcare Customer Experience 116

eDiscovery Daily

OCTOBER 21, 2019

Whether it’s an aggrieved employee, an unhappy customer, or someone who just wants to know how much information an organization has about her, data subject access requests (DSAR) have been a focus of Europe’s General Data Protection Regulation (GDPR). It has provided a framework for the development of software and services.

e-Discovery 45

e-Discovery e-Delivery GDPR Education 45

eDiscovery Daily

MARCH 15, 2018

E-discovery luminary and recipient of the Masters Conference Educator of the Year 2016, Mary provides ACEDS and its membership more than a decade of strong credibility and sound leadership within the e-discovery community. Mary is the Executive Director of the Association of Certified eDiscovery Specialists (ACEDS).

e-Discovery 40

e-Discovery Education Data Privacy GDPR 40

AIIM

MAY 5, 2020

Being aware and educated on the most common obstacles businesses face can help with preliminary strategies and prevention planning. The negative side effects of this tendency are numerous, but the most prominent are a resulting lack of education and further difficulty transforming in the future. 3) Customer Experience.

Digital transformation 178

Digital transformation Customer Experience Insurance Education 178