IBM Big Data Hub

JANUARY 19, 2023

They go to great lengths to integrate trust, transparency and risk management into the DNA of the company culture and the customer experience. These efforts must be supported by integrating data privacy and data ethics into an organization’s culture and customer experiences.

Data Privacy 62

Data Privacy Customer Experience Privacy Compliance 62

Thales Cloud Protection & Licensing

SEPTEMBER 27, 2023

As well as October’s Cybersecurity Awareness Month, there are many planned events to help educate on the emerging trends around cybersecurity and privacy. Gregory Vigroux, Senior Product Manager, will share good practices and our customers’ experience of overcoming the challenge of Going Passwordless: from Passkeys to Biometric.

Authentication 83

Authentication Cloud Cybersecurity Data Privacy 83

IBM Big Data Hub

FEBRUARY 23, 2024

It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. Conversational AI is also making significant strides in other industries such as education, insurance and travel. billion by 2030.

Analytics 104

Analytics Artificial Intelligence Marketing Education 104

AIIM

JULY 22, 2019

She will profile how IIM success can achieve any one of these digital transformation attributes: Understanding, anticipating, and redefining internal and external customer experiences. Achieving organizational optimization and efficiency. Digitalizing Information-Intensive Processes. Process efficiency.

Digital transformation 82

Digital transformation Customer Experience Education Compliance 82

OpenText Information Management

MARCH 26, 2024

AI is also being leveraged to anonymize patient studies used to feed Large Language Models (LLMs) for clinical insights, peer collaboration, education, and teaching rounds. Advanced AI algorithms greatly increase accuracy, leading to perhaps earlier and more precise interventions.

Digital transformation 57

Digital transformation Communications Education Analytics 57

Thales Cloud Protection & Licensing

MARCH 20, 2023

The concept of decentralized digital identities, where people maintain sovereignty over their data, presents several advantages, including: Higher level of security Individuals are in control of their privacy Enhanced customer experience Inclusiveness How does SSI work?

Privacy 71

Privacy Blockchain Customer Experience Access 71

Collibra

JANUARY 6, 2020

It also would support important competitive demands, such as using personal data in new products or services, to improve customer experience, and within innovative technologies such as artificial intelligence (AI) and machine learning (ML). This is sustainable compliance. .

Compliance 52

Compliance Artificial Intelligence Data Privacy Personal data 52

erwin

JUNE 11, 2020

Businesses in the travel industry can analyze historical trends on travel peak travel seasons and customer Key Performance Indicators (KPI) and can adjust services, amenities, and packages to match customer needs. Educators can provide a more valuable learning experience and environment for students.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

IBM Big Data Hub

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Today, customers are more likely to switch to different products or cancel a membership than any other time in recent memory.

Customer Experience 68

Customer Experience Artificial Intelligence Communications Digital transformation 68

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 87

Artificial Intelligence Retail Unstructured data Insurance 87

OpenText Information Management

FEBRUARY 26, 2020

While the not-for-profit supplies power and water to more than a million customers in the greater Phoenix area, it also educates and empowers the same customers through outreach programs. The Salt River Project (SRP) is a public utility that serves users and the environment by going beyond the essentials.

Education 81

Education Customer Experience IT 81

IBM Big Data Hub

FEBRUARY 13, 2024

Design content, ad campaigns and innovative products that build better customer experiences. Healthcare, insurance and education are more hesitant due to the legal and compliance efforts to which they must adhere—and the lack of insight, transparency and regulation in generative AI.

Artificial Intelligence 124

Artificial Intelligence Marketing Sales Communications 124

IBM Big Data Hub

JULY 5, 2022

An Oxford-educated mathematician working at the IBM San Jose Research Lab, Edgar “Ted” Codd, published a paper in 1970 showing how information stored in large databases could be accessed without knowing how the information was structured or where it resided in the database. Exxon transforms customer experiences .

Analytics 95

Analytics Cloud Access Paper 95

IBM Big Data Hub

JANUARY 18, 2024

Speak customers’ language Your customers can contact your chatbot from almost any country globally. Offer self-service options Customers often prefer to complete simple tasks independently. They can eliminate prolonged wait times in phone-based customer support and email or live chat support.

Sales 95

Sales Artificial Intelligence Communications Marketing 95

The Last Watchdog

SEPTEMBER 4, 2019

Is the customer experience with the application good?’ You’ve got to go down to a fundamental level, which is educating your developers. Applications are now being recognized as store fronts; they are what’s driving business. Are the applications performing well enough? Kulkarni : Yes, absolutely.

Security 130

Security Customer Experience Access Security awareness 130

IBM Big Data Hub

SEPTEMBER 26, 2022

In B2B or B2C circles, a 360-degree view of customers or citizens offers a holistic, comprehensive picture of a person based on data collected from all touch points. This drives business value by creating more effective outcomes as well as more personalized customer experiences.

B2C 52

B2C Analytics B2B Digital transformation 52

IBM Big Data Hub

JULY 17, 2023

They can comprehend complex customer queries, including nuanced intent, sentiment and context, leading to more accurate and relevant responses. Generative AI can also leverage customer data to provide personalized answers and recommendations and offer tailored suggestions and solutions to enhance the customer experience.

Search queries 57

Search queries Customer Experience Cloud Risk 57

Collibra

APRIL 9, 2021

Internally, business leaders see cloud technologies as offering the potential to collaborate more effectively, transform products and services, improve customer experience, manage channel interactions and drive advanced analytics.

Insurance 59

Insurance Cloud Data science Analytics 59

OpenText Information Management

JUNE 12, 2018

“Great education is a combination of a supporting environment, dedicated teachers and students who take joy in learning.”

Education 45

Education Customer Experience Analytics 45

Rocket Software

MARCH 11, 2022

According to research by Aberdeen, the industries with the strongest need for terminal emulation are business services (accounting, HR and consulting, for example), manufacturing, retail, education, healthcare, finance and insurance. When employee experiences are improved, customer experiences benefit as a result.

Retail 52

Retail Manufacturing Compliance Access 52

CGI

FEBRUARY 21, 2017

Customer experience (balancing against risk). Education and attitude (in terms of regulatory compliance and encouraging whistle blowers). The first and most obvious benefit is an enhanced customer experience. Cyber threats (at an international level with state-sponsored crime growing). Identity theft .

Customer Experience 40

Customer Experience Financial Services Analytics Risk 40

AIIM

MAY 20, 2021

It creates an environment that encourages the impartation of education to staff members who need it to do their jobs better. Here’s how to promote knowledge sharing and collaboration in your company: Run mentorship programs where senior staff members advise and share their rich experiences with new workers.

Sales 137

Sales Data breaches Marketing Access 137

Thales Cloud Protection & Licensing

JUNE 23, 2021

solution, access, value, and education. model, you lead your customers to think of your products as a set of solutions that provide business value. Never have customer expectations, customer experience, and price been more important to your business than now. With the S.A.V.E But more often, by using the S.A.V.E

Digital transformation 71

Digital transformation Energy and Utilities Agriculture Customer Experience 71

ChiefTech

SEPTEMBER 27, 2012

Incidentally, the NSW Department of Education is also a Socialtext customer (see below). NSW Department of Education - put the effort in to get great results. Getting out into the conference scene doesn't hurt either - e.g. Department of Education, Coca-Cola Enterprises, Judge Group. I2012 decinsight from Karina Smith.

Education 76

Education Customer Experience Government IT 76

Reltio

OCTOBER 22, 2020

shows how in demand data management technology is as a foundation for connected customer experiences. While Segment has done really well in the SMB market segments, they don’t have a track record selling to Global 2000 enterprise customers. . POV on the Customer Data Platform Market . The premium valuation at $3.2B

Personal data 59

Personal data Marketing Customer Experience Retail 59

CGI

NOVEMBER 29, 2015

Collecting and then analysing data from assets can deliver operational efficiency, improved employee and customer experiences and deliver a range of innovative services. The new business insights that can be obtained can bring value and start to educate the business about the potential focus for new business orientated IT investments.

IT 40

IT IoT Customer Experience Cloud 40

Information Governance Perspectives

MAY 10, 2020

This is about everybody being on the same page and it’s where a number of these subsequent steps and processes flow from, like the education you’re going to provide, the communications, and so forth. Privacy makes data governance ethical and tangible, and compliance leaders understand that.

Compliance 52

Compliance Information governance Privacy Data Privacy 52

Reltio

AUGUST 12, 2021

The world has faced shifts in global supply chains, healthcare, education, and workplace environments that we did not anticipate in 2019. A New Business Landscape. Businesses have transformed over the past year in ways we never could have imagined. This is true across almost every industry in every part of the globe.

MDM 90

MDM Marketing Compliance Privacy 90

OpenText Information Management

DECEMBER 13, 2023

In many ways, the year 2023 seems like a table-setter for a seismic 2024. We have two escalating regional wars with global impact, an economy that can’t seem to find its footing, and a looming U.S. presidential election that seems inevitably headed toward a rematch of two leaders with historically low levels of popularity.

Customer Experience 62

Customer Experience Digital transformation IT Education 62

AIIM

APRIL 20, 2021

As the AIIM team and I put the finishing touches on AIIM21: a galactic digital experience , our attention is laser-focused on the educational content we bring to this year's participants. In guiding and prepping the event partners and educators, I revisited an article that AIIM21 keynote speaker, Tom Koulopoulos wrote six years ago.

Education 116

Education Artificial Intelligence Healthcare Customer Experience 116

Collibra

FEBRUARY 11, 2022

Customer experience – Creating a personalized experience for customers requires fresh and complete data about the individual recipient. Educating your team members about the purposes the data will be put to can help make sure they complete all the necessary fields, and do so accurately.

IT 52

IT Analytics Sales Metadata 52

Collibra

JANUARY 25, 2019

Customers are no longer only consumers of data, but they contribute through platforms and social networks as well. By adapting to the specific needs of the customer based on the data collected, the customer experience can be enhanced. According to Forrester, Governance 2.0

Government 40

Government Digital transformation Customer Experience Metadata 40

Collibra

MARCH 11, 2021

The firm had difficulty gaining visibility into its data and wanted to gain more insights on its customers. It had a number of requirements, all tied to these business problems; for example, the requirements included: Increase customer experience. Control over validating customer needs. Manage customer usage.

Government 59

Government Communications Insurance Customer Experience 59

eDiscovery Daily

OCTOBER 21, 2019

Speakers Include: David Horrigan – Discovery Counsel and Legal Education Director, Relativity; Greg Buckles – eDiscovery Research Consultant, The eDJ Group Inc.; Managing Director, FTI; Clair Atkins – Team Lead, Customer Experience, RelativityOne, Relativity; Rose Jones – Partner / Dir.

e-Discovery 45

e-Discovery e-Delivery GDPR Education 45

AIIM

MAY 5, 2020

Being aware and educated on the most common obstacles businesses face can help with preliminary strategies and prevention planning. The negative side effects of this tendency are numerous, but the most prominent are a resulting lack of education and further difficulty transforming in the future. 3) Customer Experience.

Digital transformation 177

Digital transformation Customer Experience Insurance Education 177

Collibra

APRIL 11, 2022

The firm had difficulty gaining visibility into its data and wanted to gain more insights on its customers. It had a number of requirements, all tied to these business problems; for example, the requirements included: Increase customer experience. Control over validating customer needs. Manage customer usage.

Government 52

Government Communications Insurance Customer Experience 52

The Last Watchdog

JUNE 27, 2023

is The Trusted Government IT Solutions Provider ® , supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. About Carahsoft: Carahsoft Technology Corp.

Big data 100

Big data Artificial Intelligence Sales Marketing 100