IBM Big Data Hub

FEBRUARY 14, 2024

Customer-facing AI use cases Deliver superior customer service Customers can now be assisted in real time with conversational AI. Voice-based queries use natural language processing (NLP) and sentiment analysis for speech recognition so their conversations can begin immediately.

Artificial Intelligence 86

Artificial Intelligence Retail Unstructured data Insurance 86

Reltio

JULY 2, 2019

“As we move into a more automated age – where things are delivered by black-box techniques, deep learning and AI – it is even more important for the data to be correct because otherwise it will impact the customer experience. It would be interesting to know how far we are from the Star Trek computer!”.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

Reltio

MAY 26, 2020

Learn from industries that have already had to digitally transform the customer experience. The What: Personalization – Data and the analysis of it gives CPGs the opportunity to personalize customer experiences more accurately, as well as target consumers with the right advertising.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

IBM Big Data Hub

MARCH 29, 2024

Organizations that succeed at customer retention will benefit by encouraging customer loyalty. Those that understand the importance of customer retention will invest in the necessary customer experience management. Some of the steps to building an effective customer retention strategy are: 1.

Customer Experience 63

Customer Experience Artificial Intelligence Marketing Communications 63

IBM Big Data Hub

FEBRUARY 23, 2024

In addition, ML techniques power tasks like speech recognition, text classification, sentiment analysis and entity recognition. It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience.

Analytics 102

Analytics Artificial Intelligence Marketing Education 102

erwin

JUNE 11, 2020

Data Intelligence is the analysis of multifaceted data to be used by companies to improve products and services offered and better support investments and business strategies in place. Enhance customer experience. Businesses are also able to use such information to provide customers with user-centric customer experience.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

Info Source

JULY 16, 2019

The retail industry and banking are the biggest spenders on AI in the region, with use cases such as fraud analysis and customer-facing process automation enabling self-service and improving customer experience. According to IDC , the spending on AI systems in Asia-Pacific is expected to reach $5.5 billion in 2022.

Customer Experience 40

Customer Experience Financial Services Marketing Retail 40

DLA Piper Privacy Matters

FEBRUARY 1, 2019

Share their analysis in the evolution of the legal and regulatory consumer and data protection framework. An annual report will be produced to monitor the outcomes of this cooperation between the CNIL and DGCCRF. A new era of consumer and data protection litigation is therefore up and running!

GDPR 40

GDPR Personal data B2C Retail 40

CGI

JANUARY 9, 2019

The customers that federal agencies serve—which include other federal, state and local government agencies and commercial businesses, as well as individuals—all expect a digital experience just as sophisticated as they get from their banks or online retailers.

Digital transformation 40

Digital transformation Customer Experience Government Retail 40

IBM Big Data Hub

NOVEMBER 24, 2023

skills and infrastructure) Duplicative capabilities (including data) resulting in duplication of business rules and the like give rise to inconsistent customer experience. retail banking, wholesale banking, open banking and corporate banking).

Cloud 96

Cloud Customer Experience Mining Marketing 96

eDiscovery Daily

SEPTEMBER 9, 2022

As an experienced business consultant, Arnold Rogers has advised businesses across many industries in areas of lead generation, customer experience, service development, and small business cash flow and financial management. For instance, you may not need data analysis tools or CRM immediately when you’re a startup.

Cloud 41

Cloud Customer Experience Retail Access 41

Info Source

OCTOBER 21, 2022

Our analysis highlights continued strong growth in Case Management type solutions, which include use cases like onboarding and claims management, i.e., the automation of transactional business processes which relate to the processing of a “case.” CAPTURE INPUT SOURCES. Infosource Capture Software Division.

Marketing 52

Marketing Digital transformation Sales Paper 52

Info Source

DECEMBER 8, 2023

We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. For example, organisations in the Legal and Retail sector may see impressive ROIs.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

Collibra

JANUARY 25, 2019

Collibra organized a Data Governance and Business Transformation seminar in Paris recently, bringing together data managers from the financial, retail, transportation, and logistics industries. goes beyond the customer-centric model and regulatory constraints. What Forrester describes as “Data Governance 2.0”

Government 40

Government Digital transformation Customer Experience Metadata 40

IBM Big Data Hub

JANUARY 29, 2024

A recent analysis from the IBM Institute for Business Value asked company executives “[…] how they use data to create performance baselines and to understand how applying technologies—for example, cloud, AI, generative AI—might materially improve performance in the parts of the business that generate income.”

Digital transformation 72

Digital transformation Artificial Intelligence Cloud Blockchain 72

erwin

FEBRUARY 28, 2019

If you shop at a retailer that doesn’t deliver a modern, personalized experience, thousands more retailers are just a click away. It’s a direct result of the data-driven customer experiences that are increasingly the norm in the private sector.

Digital transformation 106

Digital transformation Government Retail Data collection 106

Ascent Innovations

OCTOBER 9, 2020

Safety stock serves as an insurance or a cushion for manufacturers and retailers against possible out of stock situations for an item. So, the right safety stock for an item should strike a balance between the conflicting goals of maximizing customer experience (satisfaction) and the cost of managing additional inventories.

Sales 66

Sales Manufacturing Marketing Customer Experience 66

Reltio

DECEMBER 2, 2020

Data leaders and architects want to accelerate their company’s digital transformation and enable connected customer experiences with connected data. Flexible, Extensible, Configurable Data Structure and Services: Business processes, customer insights and data integrations need to be changed and adapt more quickly in a digital future.

MDM 78

MDM Data migration Digital transformation Customer Experience 78

Bill Schmarzo - Dell EMC

APRIL 4, 2018

Just as sobering as the shift of profit pools to customers, is when scale and network effects dominate markets, economic value rises to the top. Think about how Amazon’s market capitalization towers above that of other retailers, or how the iPhone regularly captures over 90 percent of smartphone industry profits.)

Digital transformation 98

Digital transformation Big data Marketing Artificial Intelligence 98

Reltio

DECEMBER 10, 2021

Our largest customer manages about 900 million profiles across their various tenants and deployments, which is one of the largest deployments of MDM in the world. Reltio serves several retail, travel and hospitality, and financial services customers that experience significant seasonal spikes in their usage.

MDM 98

MDM Analytics Digital transformation Cloud 98

CGI

JANUARY 31, 2019

Like all other industries, customer expectations are changing for utilities (as referenced in our prior blog: End of the ”good old” days for utilities ). For example, customers can book a “Genius bar” appointment in the Apple store, request an Uber, or track their pizza through Dominos, all with the same level of speed and personalization.

Customer Experience 40

Customer Experience Compliance Retail Data collection 40

Reltio

JULY 6, 2018

A top used car retailer consolidated data from 155+ store systems in less than 15 weeks to drive omnichannel customer experience. Enabling Connected Experiences. A leading pet specialty retailer leveraged data to tackle Amazon Effect and transform into a customer-centric service company. Speed to Value.

MDM 60

MDM Insurance Retail Cloud 60

Rocket Software

MARCH 8, 2022

This way, they can tap into the data and knowledge accumulated in applications over the years, and use it to drive productivity, spur innovation and improve the customer experience. For example, retailers can leverage these tools to provide customers with answers to questions about a products, services and facilities.

Analytics 52

Analytics Libraries Access Customer Experience 52

CILIP

FEBRUARY 4, 2020

Arrangements such as these mean less back-office handling and lower costs and, moreover, quicker supply and a better customer experience. So, this analysis based approach to content selection needs to step outside of itself, to look forwards and outwards instead of just backwards and in. A major focus of my team?s

Libraries 52

Libraries Customer Experience Retail Risk 52

Reltio

OCTOBER 9, 2022

By processing big data, retailers can get insights into their entire supply chain. Marketers can effectively generate customer profiles and touchpoints for hyper-personalized messaging. Improved customer experience due to better understanding of customer needs and preferences. Data Integration.

Big data 52

Big data MDM Unstructured data Analytics 52

Bill Schmarzo - Dell EMC

APRIL 4, 2018

Just as sobering as the shift of profit pools to customers, is when scale and network effects dominate markets, economic value rises to the top. Think about how Amazon’s market capitalization towers above that of other retailers, or how the iPhone regularly captures over 90 percent of smartphone industry profits.)

Digital transformation 40

Digital transformation Big data Marketing Artificial Intelligence 40

IBM Big Data Hub

AUGUST 15, 2023

Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day. For example, data opens opportunities for more personalized customer experiences and, in turn, a competitive edge.

Artificial Intelligence 78

Artificial Intelligence IT Customer Experience Government 78