OpenText Information Management

JANUARY 15, 2018

The cell had worked out this was a trip … The post Putting AI-enhanced analytics at the heart of retail customer experience appeared first on OpenText Blogs. I hadn’t told it where we were going – there wasn’t an appointment on my calendar.

Customer Experience 72

Customer Experience Retail Analytics IT 72

IBM Big Data Hub

AUGUST 2, 2023

However, with some support teams handling thousands of calls from customers daily, meeting these needs in real-time has become increasingly challenging. That raises the question, how can business owners keep all customers satisfied with their customer experience? 
 How do customer service chatbots work?

Customer Experience 53

Customer Experience Artificial Intelligence Retail Marketing 53

IBM Big Data Hub

DECEMBER 5, 2023

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. Retailers recognize the need to build their strategies around AI, integrating it into many aspects of their operations.

Retail 94

Retail Unstructured data Artificial Intelligence Sales 94

Reltio

JANUARY 9, 2020

Customer experience trends might change from time to time, but the central component remains steady: The customer must be at the heart of every business decision that you make. Customer Experience Trends: The Rise of the Consumer. Every facet of business has changed to adapt to the Experience Economy.

Customer Experience 109

Customer Experience Digital transformation Healthcare Communications 109

CGI

JANUARY 28, 2020

Using the online marketplace to enhance customer experience. Building an online marketplace provides retailers with an opportunity to strengthen their DNA and offer customers a seamless and complementary product and service offering with limited risk. Tue, 01/28/2020 - 05:20. Protecting the brand’s image.

Customer Experience 80

Customer Experience Retail e-Delivery Sales 80

CGI

FEBRUARY 7, 2022

In the last two years, the retail industry has focused on fulfillment and rightly so. Since the onset of the pandemic, retailers have needed to find innovative ways to deliver goods while keeping customers and employees safe. Now the focus will be on the quality of engagement with customers.

Retail 52

Retail Customer Experience 52

OpenText Information Management

AUGUST 13, 2019

The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within retail banking this year. For companies across finance to succeed, this focus on the customer must be matched with a focus on employees. Let me explain.

Customer Experience 63

Customer Experience Retail Financial Services Digital transformation 63

Rocket Software

JUNE 1, 2020

Unfortunately, for many industries that were forced to close during the first wave of the pandemic—such as retail, restaurants and hotels—business as usual no longer exists. Special considerations need to be taken to reopen these spaces, re-establish public trust in the businesses, and help them increase customer retention.

Customer Experience 52

Customer Experience Retail Data structuring Sales 52

Thales Cloud Protection & Licensing

DECEMBER 28, 2018

As the retail industry follows suit with today’s digital transformation, customer expectations are at an all-time high. Retailers are looking to address these demands with interconnected experiences to give customers more personalized and immediate experiences both in-stores and online.

Retail 100

Retail Customer Experience Security Data breaches 100

OpenText Information Management

DECEMBER 1, 2023

The retail industry has always been at the forefront of technological innovation, constantly adapting to meet the evolving needs of consumers. As we step into 2024, retailers are poised for yet another transformative year, driven by cutting-edge technologies that promise to reshape the shopping experience.

Retail 59

Retail Artificial Intelligence Security Customer Experience 59

IBM Big Data Hub

JUNE 30, 2023

Today’s consumers want to know that retailers and brands are aligned with their values. So, while retailers can—and must—use technology as their differentiator, to win the lion’s share of consumer hearts, retail leaders must deliver on promises and purpose. Checking all these boxes is no small feat.

Retail 61

Retail Blockchain Customer Experience Sales 61

CGI

MARCH 3, 2020

CGI Client Global Insights: A look at top retail banking trends and priorities. Many retail banks have invested in their “plumbing”- implementing digital technologies to deliver the products, services and experiences their customers demand - but many are still running their businesses just as they did before.

Retail 104

Retail Digital transformation Customer Experience GDPR 104

OpenText Information Management

JANUARY 5, 2023

The retail and consumer goods industries continue to evolve at a rapid rate. Overall, 2022 retail holiday spending grew 7. … The post 2023 retail and consumer goods industry predictions appeared first on OpenText Blogs. 6%, according to Mastercard SpendingPulse.

Retail 59

Retail Customer Experience 59

OpenText Information Management

JANUARY 31, 2018

While the use of AI has predominantly been applied in heavy industries and financial services, it is now increasingly applied across a gamut of customer-facing industries, including retail and healthcare.

Artificial Intelligence 78

Artificial Intelligence Customer Experience Financial Services Retail 78

DXC Technology

SEPTEMBER 1, 2020

Following this year’s extraordinary events, our retail bank partners have been asking to rapidly implement contactless solutions that minimize touch points for customers. Current circumstances aside, research indicates that contactless is just one part of the future retail banking landscape.

Retail 128

Retail Customer Experience Marketing 128

CGI

DECEMBER 9, 2019

Data monetization: driving the new competitive edge in retail. Retailers are fully aware that their future relies largely on their ability to use data efficiently. However, in today’s dynamic and highly competitive retail sector, retailers need to accelerate their plans and commit resolutely to the path of data monetization.

Retail 96

Retail Sales Customer Experience Artificial Intelligence 96

OpenText Information Management

OCTOBER 11, 2018

According to Meeker, technology has changed consumer expectations, creating demands for modern retail experiences, more digital engagement, on-demand access, transparency, and simple payments. Healthcare is no exception.

Customer Experience 72

Customer Experience Retail Access 72

erwin

FEBRUARY 21, 2019

Much like the hospitality industry , digital transformation in retail has been a huge driver of change. One important fact is getting lost among all of the talk of “the retail apocalypse” and myriad stories about increasingly empty shopping malls: there’s a lot of money to be made in retail.

Digital transformation 69

Digital transformation Retail e-Delivery Customer Experience 69

OpenText Information Management

MARCH 30, 2021

2020 is proving to have been a sea change for the retail industry. All those investments in the brick-and-mortar experience… and then nobody came. Forward-looking retailers are using this opportunity to develop and update their online … The post Maximizing online delivery with DAM for retail appeared first on OpenText Blogs.

Retail 80

Retail Customer Experience 80

OpenText Information Management

FEBRUARY 13, 2018

In my previous blog, I looked at how quickly Artificial Intelligence (AI) is rapidly becoming a part of the retail experience. So, where can AI most help retailers? Here’s four questions I think a combination … The post Four important questions that AI can help retailers answer appeared first on OpenText Blogs.

Retail 98

Retail Artificial Intelligence Customer Experience Analytics 98

Thales Cloud Protection & Licensing

OCTOBER 18, 2018

As digital transformation takes hold, the retail industry is under siege from cyber criminals and nation states attempting to steal consumers’ personal information, credit card data and banking information. Lines are now blurred between physical and digital experiences. retailers experiencing a breach in the last year.

Retail 66

Retail Data breaches Digital transformation Encryption 66

OpenText Information Management

OCTOBER 3, 2018

The battle is called retail execution. Securing shelf space is not cheap and persuading retailers to take your products means convincing them your product is … The post Retail execution with SAP DAM appeared first on OpenText Blogs. It affects the products and options available to you and what you buy.

Retail 58

Retail Customer Experience Security IT 58

CGI

FEBRUARY 28, 2018

Digital Customer Experience is becoming the deciding battlefield on the insurance landscape. Who should set the agenda for transforming your Customer Experience is something I have seen change over recent years. p.butler@cgi.com. Wed, 02/28/2018 - 10:36. Although respective remits often tend to be company specific.

Customer Experience 40

Customer Experience Insurance Artificial Intelligence Retail 40

OpenText Information Management

APRIL 13, 2023

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more profitable than others. Why is that?

Financial Services 59

Financial Services Customer Experience Insurance Retail 59

Thales Cloud Protection & Licensing

OCTOBER 23, 2018

So before the shopping frenzy begins, we thought this would be an opportune time to outline some best practices that both retailers and consumers should follow in order to protect consumer data. As convenience technologies evolve, look for more risks to consumers and retailers. Protecting Consumer Data is Priority #1. Back to basics.

Retail 70

Retail Data breaches Phishing Authentication 70

Thales Cloud Protection & Licensing

MARCH 14, 2023

It’s estimated that more than 20% of retail sales will come from eCommerce in 2023 (rising to nearly 25% in 2026), illustrating the magnitude of digital transactions. It’s not only consumers and retailers taking notice of this trend, of course. Privacy and data protection are not the only things consumers expect from a retailer.

Privacy 71

Privacy Retail Customer Experience B2C 71

OpenText Information Management

NOVEMBER 16, 2017

So far, the Retail sector has been slow to embrace IoT but it’s beginning to happen. Buying an Apple … The post How my Apple Watch gave me a window into a world of IoT in Retail appeared first on OpenText Blogs.

Retail 102

Retail IoT Communications Cloud 102

IBM Big Data Hub

MAY 16, 2023

Leveraging MMS for personalization at scale Personalization builds brand loyalty by creating customer experiences (CXs) specifically designed for each audience. This leads to stronger customer relationships, which leads to higher customer value.

Marketing 71

Marketing Customer Experience Financial Services Retail 71

DLA Piper Privacy Matters

JULY 25, 2022

Organisations, including retailers, may collect biometric information via CCTV for a variety of reasons, including to build profiles of the individuals entering their stores, identify returning shoppers or to identify specific individuals that have previously been removed from their premises. The OAIC’s full statement is available here.

Retail 98

Retail Customer Experience Privacy Compliance 98

Collibra

APRIL 11, 2023

Retail is a dynamic and competitive market. It needs to work around the fickleness of customers and rapidly evolving trends. In addition to the traditional brick-and mortar-stores, the retail business today includes online and mobile stores. The right kind of data can drive great innovations in retail.

Retail 95

Retail Sales Compliance Marketing 95

IBM Big Data Hub

MARCH 8, 2024

Some forecasts suggest online retail might be responsible for half of all retail revenues by next year. In what McKinsey refers to as “the e-commerce catch-22,” many retailers with significant growth in ecommerce sales through 2020 and 2021 saw their margins decline.

Retail 85

Retail e-Discovery Artificial Intelligence Marketing 85

CGI

DECEMBER 7, 2017

The challenge ahead for water retailers. The market is operating well now because customers are switching. Before we all breathe a collective sigh of relief, let’s take a quick look at other markets to get a glimpse of what my lay in store for retailers in this market. premanath.puch…. Thu, 12/07/2017 - 15:43.

Retail 40

Retail Energy and Utilities Marketing Digital transformation 40

OpenText Information Management

JULY 27, 2021

But what about customer experience? With spreading deregulation and innovative new energy retailers entering the market, the … The post How utilities can boost engagement, retention, and profits appeared first on OpenText Blogs.

Energy and Utilities 59

Energy and Utilities Customer Experience Retail IoT 59

OpenText Information Management

JUNE 7, 2021

The banking industry—which includes retail banks and credit unions, wealth and asset management firms, and corporate and treasury divisions—faces severe challenges. It’s become more important than ever to help optimize banking operations and compliance requirements through seamless digital workflows and elevating customer experiences.

Customer Experience 69

Customer Experience Retail Compliance Content services 69

IBM Big Data Hub

OCTOBER 11, 2019

Let’s say you’re the Chief Technology Officer of a bank or retailer struggling to infuse AI that aims to improve customer experiences. You likely face three main challenges:

Customer Experience 76

Customer Experience Retail 76

IBM Big Data Hub

APRIL 28, 2020

During these times of uncertainty, all companies are being stressed in new ways; supply chains are being halted with employee sickness, retail store doors are closed to encourage social distancing, and health care facilities are overwhelmed by patient demand.

Data science 81

Data science Customer Experience Retail Cloud 81

Reltio

JANUARY 9, 2020

Do you find yourself wondering how to win customers in this hyper-competitive, always-on era? In a day and age when it's incredibly easy for customers to switch providers or change loyalties, only customer experience can save you. How to Win Customers: Data Unlocks the Door . You're not alone.

Customer Experience 69

Customer Experience MDM Retail B2C 69