IBM Big Data Hub

MAY 17, 2024

Disapproval of brands or retailers that use AI is as high as 38% among older generations, requiring businesses to work harder to gain their trust. A report from the IBM Institute of Business Value found that there’s enormous room for improvement in the customer experience.

B2C 64

B2C B2B Customer Experience e-Delivery 64

IBM Big Data Hub

FEBRUARY 14, 2024

Customer-facing AI use cases Deliver superior customer service Customers can now be assisted in real time with conversational AI. Voice-based queries use natural language processing (NLP) and sentiment analysis for speech recognition so their conversations can begin immediately.

Artificial Intelligence 82

Artificial Intelligence Retail Unstructured data Insurance 82

Reltio

JULY 2, 2019

“As we move into a more automated age – where things are delivered by black-box techniques, deep learning and AI – it is even more important for the data to be correct because otherwise it will impact the customer experience. It would be interesting to know how far we are from the Star Trek computer!”.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

Reltio

MAY 26, 2020

Learn from industries that have already had to digitally transform the customer experience. The What: Personalization – Data and the analysis of it gives CPGs the opportunity to personalize customer experiences more accurately, as well as target consumers with the right advertising.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

Info Source

OCTOBER 21, 2022

Our analysis highlights continued strong growth in Case Management type solutions, which include use cases like onboarding and claims management, i.e., the automation of transactional business processes which relate to the processing of a “case.” The Manufacturing sector recovered strongly in 2021. Infosource Capture Software Division.

Marketing 52

Marketing Digital transformation Sales Paper 52

Info Source

DECEMBER 8, 2023

We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. For example, organisations in the Legal and Retail sector may see impressive ROIs.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

Ascent Innovations

OCTOBER 9, 2020

Safety stock serves as an insurance or a cushion for manufacturers and retailers against possible out of stock situations for an item. So, the right safety stock for an item should strike a balance between the conflicting goals of maximizing customer experience (satisfaction) and the cost of managing additional inventories.

Sales 66

Sales Manufacturing Marketing Customer Experience 66