IBM Big Data Hub

FEBRUARY 14, 2024

Customer-facing AI use cases Deliver superior customer service Customers can now be assisted in real time with conversational AI. Voice-based queries use natural language processing (NLP) and sentiment analysis for speech recognition so their conversations can begin immediately.

Artificial Intelligence 82

Artificial Intelligence Retail Unstructured data Insurance 82

Reltio

JULY 2, 2019

“As we move into a more automated age – where things are delivered by black-box techniques, deep learning and AI – it is even more important for the data to be correct because otherwise it will impact the customer experience. It would be interesting to know how far we are from the Star Trek computer!”.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

IBM Big Data Hub

FEBRUARY 23, 2024

In addition, ML techniques power tasks like speech recognition, text classification, sentiment analysis and entity recognition. It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience.

Analytics 95

Analytics Artificial Intelligence Marketing Education 95

Info Source

JULY 16, 2019

The retail industry and banking are the biggest spenders on AI in the region, with use cases such as fraud analysis and customer-facing process automation enabling self-service and improving customer experience. According to IDC , the spending on AI systems in Asia-Pacific is expected to reach $5.5 billion in 2022.

Customer Experience 40

Customer Experience Financial Services Marketing Retail 40

Info Source

OCTOBER 21, 2022

Our analysis highlights continued strong growth in Case Management type solutions, which include use cases like onboarding and claims management, i.e., the automation of transactional business processes which relate to the processing of a “case.” The largest verticals in the Capture & IDP markets are the Finance and Public Sectors.

Marketing 52

Marketing Digital transformation Sales Paper 52

Info Source

DECEMBER 8, 2023

We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. For example, organisations in the Legal and Retail sector may see impressive ROIs.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

Ascent Innovations

OCTOBER 9, 2020

Safety stock serves as an insurance or a cushion for manufacturers and retailers against possible out of stock situations for an item. So, the right safety stock for an item should strike a balance between the conflicting goals of maximizing customer experience (satisfaction) and the cost of managing additional inventories.

Sales 66

Sales Manufacturing Marketing Customer Experience 66