OpenText Information Management

MAY 3, 2024

We’re well into 2024 now and the channel marketing landscape continues to change, thanks to a blend of innovation and connectivity. In this blog, we aim to provide a comprehensive overview of the key trends that are set to redefine channel marketing in the second half of the year.

Marketing 62

Marketing B2B Communications Customer Experience 62

IBM Big Data Hub

SEPTEMBER 6, 2023

Generative AI is powering a new world of creative, customized communications, allowing marketing teams to deliver greater personalization at scale and meet today’s high customer expectations. With the right generative AI strategy, marketers can mitigate these concerns. The journey starts with sound data.

Marketing 125

Marketing B2B Customer Experience Communications 125

CGI

JANUARY 28, 2020

Using the online marketplace to enhance customer experience. On the contrary, the marketplace should serve as a springboard for developing new opportunities to bolster customer experience. Selecting the right third-party dealers therefore remains key to protecting the brand’s image in the eye of customers.

Customer Experience 80

Customer Experience Retail e-Delivery Sales 80

Reltio

MAY 1, 2020

Building personalized and connected customer experiences is more important than ever. They want to be there for their customers through good times and bad and they are focused on serving, protecting and retaining their customers. But delivering personalized, connected customer experiences across all touchpoints is hard.

Customer Experience 80

Customer Experience Marketing Sales Communications 80

Rocket Software

JULY 27, 2020

With more industries relying on online sales, the need for modern and user-friendly software solutions is expected to increase. During the pandemic, online sales are contributing significantly to companies’ bottom lines, but they’re also contributing to the wellbeing of people around the world. Supporting Modernization.

Customer Experience 73

Customer Experience Retail Sales Access 73

IBM Big Data Hub

APRIL 25, 2024

This reality means that every brand in every industry with every business model needs to optimize the commerce experience, and thus the customer experience , to drive conversion rates and revenues. Making trust a priority requires building relationships through transparent commerce experiences.

Customer Experience 96

Customer Experience Retail Marketing Sales 96

IBM Big Data Hub

APRIL 1, 2024

We’ll discuss select high-impact product use cases that demonstrate the potential of AI to revolutionize the way we develop, market and deliver products to customers. Conversational AI solutions can have several product applications that drive revenue and improve customer experience.

Customer Experience 87

Customer Experience Analytics Marketing Sales 87

IBM Big Data Hub

OCTOBER 13, 2023

Keeping up with the volatility of the market is no easy task. These shifting dynamics bring about unexpected disruptions—like changes in levels of demand—impacting your ability to effectively manage your inventory, satisfy your customer needs, and ultimately your bottom line.

Marketing 78

Marketing Digital transformation Customer Experience Access 78

OpenText Information Management

NOVEMBER 23, 2022

An omnichannel communications strategy can help win hearts and open wallets during a crucial time for your business or … The post Drive holiday season sales with omnichannel communications appeared first on OpenText Blogs.

Communications 62

Communications Sales Customer Experience Marketing 62

Info Source

OCTOBER 21, 2022

Business use cases that involve unstructured inputs are increasingly addressed by RPA vendors, which is leading to a convergence of the traditional Capture and the Capture-related part of the RPA market. We saw a continued strong demand for Case Management use cases as part of the digitalisation of end customer facing processes.

Marketing 52

Marketing Digital transformation Sales Paper 52

Info Source

FEBRUARY 20, 2023

CAPTURE & IDP MARKET FRAMEWORK Infosource has covered the Capture market for over two decades. We consider these Intelligent Capture solutions the start, and an integral part, of the Intelligent Document Processing (IDP) market. Infosource has included these solutions in their Capture market assessment going back to 2018.

Marketing 52

Marketing Artificial Intelligence B2B Paper 52

Reltio

JULY 21, 2021

How an increased focus on first-party data could be the recipe for success in delivering an amazing omnichannel customer experience. Google Chrome, which holds the largest market share, will follow other major browsers and finally cancel third-party cookies at the beginning of 2022. First-party data and cookies. Real-Time: Y/N.

Customer Experience 52

Customer Experience B2C MDM B2B 52

OpenText Information Management

NOVEMBER 16, 2021

Modern customer experiences are personalized experiences. Customers expect you to tailor your communications, websites, support, and even in-person interactions to suit their needs, preferences, and interests. appeared first on OpenText Blogs.

Cloud 57

Cloud Customer Experience Sales Communications 57

IBM Big Data Hub

MARCH 8, 2024

As the ecommerce market grows exponentially, six trends projected to heavily impact the global market are artificial intelligence (AI), augmented reality, live commerce, online-to-offline ecommerce, social commerce and voice assistants. The ecommerce market has grown exponentially over the last decade.

Retail 90

Retail e-Discovery Artificial Intelligence Marketing 90

Info Source

MARCH 16, 2022

The other market dynamic is the shift to communicating via multiple input channels using a wide range of formats often related to the same “case.” They have been able to secure impressive amounts of VC funding and valuation levels that were unheard of in the Information Capture market.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Info Source

MARCH 16, 2022

The other market dynamic is the shift to communicating via multiple input channels using a wide range of formats often related to the same “case.” They have been able to secure impressive amounts of VC funding and valuation levels that were unheard of in the Information Capture market.

Information capture 52

Information capture Marketing Digital transformation Cloud 52

IBM Big Data Hub

APRIL 8, 2024

PLM delivers value by standardizing product-related processes, from ideation to product development to go-to-market to enhancements and maintenance. This ensures a modern customer experience. Siloed business units Now, imagine a company where the order management team owns order data and the sales team owns sales data.

Government 64

Government Sales Customer Experience Compliance 64

IBM Big Data Hub

MARCH 29, 2024

Those that understand the importance of customer retention will invest in the necessary customer experience management. Retention is best achieved by overcoming barriers to switching, maximizing the value of products and services, meeting customer expectations and solving customers’ pain points.

Customer Experience 68

Customer Experience Artificial Intelligence Marketing Communications 68

IBM Big Data Hub

JANUARY 18, 2024

AI analyzes customer interactions to provide recommendations and suggest next steps. Higher customer satisfaction can increase your customer value. Interact when and where customers are Conversational marketing can be deployed across a wide variety of platforms and tools to meet your customers where and how they prefer.

Sales 100

Sales Artificial Intelligence Communications Marketing 100

Thales Cloud Protection & Licensing

MARCH 14, 2023

Driven by Consumers International and accredited by the United Nations, World Consumer Rights Day is an opportunity to raise awareness for the respect and protection of all consumers, and to protest social injustices and market abuses. Privacy and data protection are not the only things consumers expect from a retailer.

Privacy 71

Privacy Retail Customer Experience B2C 71

CGI

DECEMBER 9, 2019

Harnessing data—be it to anticipate future consumption trends, refine sales forecasts, optimize inventory management and replenishment, or improve customer experience —has become crucial to delivering greater value to customers and the business. Learning from pioneers. Achieving next-level personalization.

Retail 96

Retail Sales Customer Experience Artificial Intelligence 96

Reltio

AUGUST 10, 2020

APIs play a key role in digital and customer experience initiatives. For example, APIs allow you to build new experiences that enable your customers to order online and do curbside pick up. What common APIs are used to build new experiences? What other preferences are important to deliver a great experience?

Customer Experience 90

Customer Experience Digital transformation Analytics Sales 90

The Last Watchdog

MARCH 8, 2023

Related: It’s all about attack surface management APIs help digital transformation by enabling faster and more efficient business processes, improving customer experience, and providing new ways to interact with your business. However, many of these vendors are providing solutions for managing APIs, not for securing these APIs.

Digital transformation 200

Digital transformation Security Data breaches Customer Experience 200

IBM Big Data Hub

MAY 17, 2024

Explore commerce consulting services Creating seamless experiences for skeptical users It’s been a swift shift toward a ubiquitous use of AI. Early iterations of e-commerce used traditional AI largely to create dynamic marketing campaigns , improve the online shopping experience, or triage customer requests.

40

40

IBM Big Data Hub

JANUARY 16, 2024

A finely tuned product development strategy is a holistic, cross-collaborative endeavor with the capacity to help any organization weather unforeseen events or market changes. With new markets and functionalities appearing almost overnight, product development can’t be a blind process.

Marketing 87

Marketing Manufacturing Sales Customer Experience 87

AIIM

MAY 20, 2021

Identify the key knowledge you must possess in order to be competitive in the market, but don’t yet have it in your coffers. These classes can include customer profiles, policy documents, suppliers and partners list, business plans, customer purchasing history, sales administration database, source code, and more.

Sales 137

Sales Data breaches Marketing Access 137

IBM Big Data Hub

FEBRUARY 13, 2024

Streamline workflows with personalized content creation, tailored product descriptions and market-ready copy. Design content, ad campaigns and innovative products that build better customer experiences. Many marketing and sales leaders acted rapidly and are already infusing generative AI into their workflows.

Artificial Intelligence 128

Artificial Intelligence Marketing Sales Communications 128

OpenText Information Management

APRIL 13, 2023

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more profitable than others.

Financial Services 57

Financial Services Customer Experience Insurance Retail 57

Info Source

JANUARY 6, 2021

Company Promotes Bill Strogis as Chief Revenue Officer and Appoints Paz Macdonald as Vice President of Marketing, Among Others. Bill Strogis was promoted to CRO, leveraging his extensive sales experience to further drive revenue growth around the globe. NEW YORK, Jan.

Sales 52

Sales Marketing B2B Customer Experience 52

Reltio

MAY 26, 2020

The move to direct-to-consumer (D2C) sales by Consumer Packaged Goods (CPG) companies is already a recognizable trend but it’s widely acknowledged that the global pandemic has accelerated its adoption. Learn from industries that have already had to digitally transform the customer experience.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

Collibra

APRIL 11, 2023

Retail is a dynamic and competitive market. It needs to work around the fickleness of customers and rapidly evolving trends. And the role of data is getting bigger in supply chain management, omnichannel customer experiences, and target marketing strategies. It may also include a serial number.

Retail 73

Retail Sales Compliance Marketing 73

Info Source

APRIL 4, 2023

This investment from First Ascent Ventures and EDC will enable Shinydocs to boost its sales and marketing resources to access a wider customer base and challenge the industry’s assumptions about information management. Our customers are seeing exponential growth in the volume of unstructured data held across the organization.

Unstructured data 40

Unstructured data Customer Experience Marketing Financial Services 40

IBM Big Data Hub

MAY 25, 2023

The Center of Excellence (CoE) already has more than 1,000 consultants with specialized generative AI expertise that are engaging with a global set of clients to drive productivity in IT operations and core business processes like HR or marketing, elevate their customer experiences and create new business models.

Artificial Intelligence 112

Artificial Intelligence Marketing Customer Experience Cloud 112

IBM Big Data Hub

AUGUST 2, 2023

While live agents have traditionally handled customer experiences, digital marketers are adapting to people’s current expectations while facing reduced marketing budgets. Marketing teams are embracing AI technology to drive more powerful marketing campaigns.

Sales 79

Sales Marketing Artificial Intelligence Customer Experience 79

Reltio

APRIL 16, 2020

As the market conditions evolve, Global 2000 companies need to pivot quickly to respond to changing business needs. Political, Environmental, Social, and Technological (PEST) trends frequently put companies in situations where they have to evolve their business models to address customer, competitive, or regulatory requirements.

Sales 75

Sales Marketing Customer Experience GDPR 75

Info Source

JANUARY 24, 2022

Based in Long Beach, CA, Laserfiche is a content services ISV with a strong mid-market presence and VAR channel. Laserfiche launched a SaaS version of its product in 2016 and it now accounts for over half of new sales in North America. She is responsible for document management scanners and MFP market market coverage at Infosource.

Content services 40

Content services Digital transformation Marketing Customer Experience 40

Info Source

JANUARY 24, 2022

Based in Long Beach, CA, Laserfiche is a content services ISV with a strong mid-market presence and VAR channel. Laserfiche launched a SaaS version of its product in 2016 and it now accounts for over half of new sales in North America. She is responsible for document management scanners and MFP market market coverage at Infosource.

Content services 40

Content services Digital transformation Marketing Customer Experience 40