OpenText Information Management

JANUARY 17, 2018

Customers’ responses were effectively measured in sales and occasional surveys. But in today’s digital world, customers demand a two-way omnichannel customer experience. They expect a customer experience that delights or they will go looking at your competitors. appeared first on OpenText Blogs.

Customer Experience 77

Customer Experience Sales 77

OpenText Information Management

JANUARY 17, 2018

Customers’ responses were effectively measured in sales and occasional surveys. But in today’s digital world, customers demand a two-way omnichannel customer experience. They expect a customer experience that delights or they will go looking at your competitors. appeared first on OpenText Blogs.

Customer Experience 70

Customer Experience Sales 70

CGI

JANUARY 28, 2020

Using the online marketplace to enhance customer experience. On the contrary, the marketplace should serve as a springboard for developing new opportunities to bolster customer experience. Selecting the right third-party dealers therefore remains key to protecting the brand’s image in the eye of customers.

Customer Experience 80

Customer Experience Retail e-Delivery Sales 80

Rocket Software

JUNE 1, 2020

Special considerations need to be taken to reopen these spaces, re-establish public trust in the businesses, and help them increase customer retention. For retail, this means capitalizing on online sales to ensure a positive customer experience. . A global luxury retail brand, and Rocket client, was no exception.

Customer Experience 52

Customer Experience Retail Data structuring Sales 52

Reltio

MAY 1, 2020

Building personalized and connected customer experiences is more important than ever. They want to be there for their customers through good times and bad and they are focused on serving, protecting and retaining their customers. But delivering personalized, connected customer experiences across all touchpoints is hard.

Customer Experience 80

Customer Experience Marketing Sales Communications 80

Rocket Software

JULY 27, 2020

With more industries relying on online sales, the need for modern and user-friendly software solutions is expected to increase. During the pandemic, online sales are contributing significantly to companies’ bottom lines, but they’re also contributing to the wellbeing of people around the world. Supporting Modernization.

Customer Experience 73

Customer Experience Retail Sales Access 73

Info Source

DECEMBER 9, 2019

“Ephesoft is able to meet our requirements and is versatile to scale with us as we continue to transform our business processes to deliver faster, simpler and more responsive customer experience to our clients,” said Mr. Joel Kornreich, group chief executive officer of Alliance Bank.

Customer Experience 52

Customer Experience Financial Services Digital transformation Sales 52

OpenText Information Management

NOVEMBER 23, 2022

An omnichannel communications strategy can help win hearts and open wallets during a crucial time for your business or … The post Drive holiday season sales with omnichannel communications appeared first on OpenText Blogs.

Communications 62

Communications Sales Customer Experience Marketing 62

IBM Big Data Hub

APRIL 25, 2024

This reality means that every brand in every industry with every business model needs to optimize the commerce experience, and thus the customer experience , to drive conversion rates and revenues. Can the customer trust a business to make it easy to control their own data?

Customer Experience 87

Customer Experience Retail Marketing Sales 87

IBM Big Data Hub

APRIL 1, 2024

Conversational AI solutions can have several product applications that drive revenue and improve customer experience. For instance, an intelligent chatbot can address common customer concerns regarding bill explanations. This empowers sales teams to increase speed to value while offering customers top-tier service.

Customer Experience 85

Customer Experience Analytics Marketing Sales 85

Reltio

JULY 21, 2021

How an increased focus on first-party data could be the recipe for success in delivering an amazing omnichannel customer experience. Why master data management should be the icing on that cake to enhance your customers’ experiences across all channels – not just digital. First-party data and cookies. Omnichannel: Y/N.

Customer Experience 52

Customer Experience B2C MDM B2B 52

OpenText Information Management

NOVEMBER 16, 2021

Modern customer experiences are personalized experiences. Customers expect you to tailor your communications, websites, support, and even in-person interactions to suit their needs, preferences, and interests. appeared first on OpenText Blogs.

Cloud 57

Cloud Customer Experience Sales Communications 57

IBM Big Data Hub

APRIL 8, 2024

This ensures a modern customer experience. Siloed business units Now, imagine a company where the order management team owns order data and the sales team owns sales data. PLM delivers value by standardizing product-related processes, from ideation to product development to go-to-market to enhancements and maintenance.

Government 61

Government Sales Customer Experience Compliance 61

IBM Big Data Hub

DECEMBER 8, 2023

This year’s Black Friday sale wasn’t any different. A great customer experience is critical to keep shoppers happy no matter when or how they shop. Or are you worried that incidents—finicky apps, slow page loads or even downtime— might ruin the holiday spirit along with your bottom line?

IT 120

IT Customer Experience Artificial Intelligence Cloud 120

Reltio

AUGUST 10, 2020

APIs play a key role in digital and customer experience initiatives. For example, APIs allow you to build new experiences that enable your customers to order online and do curbside pick up. What common APIs are used to build new experiences? What other preferences are important to deliver a great experience?

Customer Experience 90

Customer Experience Digital transformation Analytics Sales 90

OpenText Information Management

APRIL 13, 2023

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more profitable than others.

Financial Services 57

Financial Services Customer Experience Insurance Retail 57

CGI

DECEMBER 9, 2019

Harnessing data—be it to anticipate future consumption trends, refine sales forecasts, optimize inventory management and replenishment, or improve customer experience —has become crucial to delivering greater value to customers and the business. Learning from pioneers.

Retail 96

Retail Sales Customer Experience Artificial Intelligence 96

The Last Watchdog

MARCH 8, 2023

Related: It’s all about attack surface management APIs help digital transformation by enabling faster and more efficient business processes, improving customer experience, and providing new ways to interact with your business. Continually reviewing your API security is a best practice for good governance.

Digital transformation 200

Digital transformation Security Data breaches Customer Experience 200

OpenText Information Management

APRIL 4, 2024

Brands need to move beyond age, gender, career level and socio-economic segments into crafting seamless and unique experiences for customers. More customers are focusing on the latter half of the journey There’s a growing appreciation in business of the importance of the post-sale customer journey. Forbes , 2022.

Sales 62

Sales B2B Communications Insurance 62

IBM Big Data Hub

JANUARY 18, 2024

They can eliminate prolonged wait times in phone-based customer support and email or live chat support. Chatbots are instantly accessible to multiple users, enhancing the customer experience by promptly addressing their interests and concerns. Boost sales AI-powered chatbots generate leads , encourage conversions and cross-sell.

Sales 96

Sales Artificial Intelligence Communications Marketing 96

Thales Cloud Protection & Licensing

MARCH 14, 2023

It’s estimated that more than 20% of retail sales will come from eCommerce in 2023 (rising to nearly 25% in 2026), illustrating the magnitude of digital transactions. They also demand exemplary customer experience, and most are not shy about taking their business elsewhere if their expectations go unmet.

Privacy 71

Privacy Retail Customer Experience B2C 71

IBM Big Data Hub

MARCH 29, 2024

Organizations that succeed at customer retention will benefit by encouraging customer loyalty. Those that understand the importance of customer retention will invest in the necessary customer experience management. They need a great onboarding strategy to drive customer happiness from day one.

Customer Experience 65

Customer Experience Artificial Intelligence Marketing Communications 65

Reltio

MAY 26, 2020

The move to direct-to-consumer (D2C) sales by Consumer Packaged Goods (CPG) companies is already a recognizable trend but it’s widely acknowledged that the global pandemic has accelerated its adoption. Learn from industries that have already had to digitally transform the customer experience.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

IBM Big Data Hub

MARCH 8, 2024

In what McKinsey refers to as “the e-commerce catch-22,” many retailers with significant growth in ecommerce sales through 2020 and 2021 saw their margins decline. During live commerce events, customers can interact with a host over a live-stream as they purchase products—often by using digital wallets—in real-time.

Retail 87

Retail e-Discovery Artificial Intelligence Marketing 87

IBM Big Data Hub

SEPTEMBER 27, 2023

Improved customer experience: By leveraging observability across all platforms, organizations can continuously monitor user interactions, identify performance bottlenecks and optimize the customer experience, leading to higher satisfaction and retention rates.

Customer Experience 78

Customer Experience Cloud Libraries Sales 78

AIIM

MAY 20, 2021

These classes can include customer profiles, policy documents, suppliers and partners list, business plans, customer purchasing history, sales administration database, source code, and more. A 10-year sales vet knows more about selling than anyone in the marketing department will ever know in their lifetime.

Sales 137

Sales Data breaches Marketing Access 137

IBM Big Data Hub

NOVEMBER 6, 2023

Service providers need technology systems with a centralized customer journey log that can track interactions, sentiment and next steps across every touchpoint to deliver a seamless customer experience. However, this isolated qualitative customer information is not enough to serve a client’s needs.

Customer Experience 111

Customer Experience Sales Marketing Risk 111

IBM Big Data Hub

JANUARY 8, 2024

Organizations then benefit from looking at industry and technology trends to better decide how to deliver the best possible customer experience to existing and prospective customers. Find the right partner Digital transformations are complex, time consuming and often require an organization to step out of its comfort zone.

Digital transformation 67

Digital transformation Customer Experience Artificial Intelligence IoT 67

Collibra

APRIL 11, 2023

And the role of data is getting bigger in supply chain management, omnichannel customer experiences, and target marketing strategies. SKU data helps understand sales trends and customer preferences. You may get a customer phone number from a brick-and-mortar store and an email id from the online store.

Retail 86

Retail Sales Compliance Marketing 86

Reltio

MAY 4, 2020

Do you need to deliver a real-time understanding of customers to power digital engagement at scale ? How important are customer preferences from transactions and interactions for marketing segmentation, sales, customer experience, customer analytics, or compliance reporting? . Customer-experience.

Customer Experience 52

Customer Experience Digital transformation MDM Sales 52

Info Source

APRIL 4, 2023

This investment from First Ascent Ventures and EDC will enable Shinydocs to boost its sales and marketing resources to access a wider customer base and challenge the industry’s assumptions about information management. Our customers are seeing exponential growth in the volume of unstructured data held across the organization.

Unstructured data 40

Unstructured data Customer Experience Marketing Financial Services 40

Armstrong Archives

APRIL 1, 2022

Deliver Better Customer Experiences. Many companies digitize records in order to deliver better customer experiences. As of 2020 , the departments that used digital documentation tools the most were sales (62%) and marketing (57%). Supports Digitalization Efforts.

Customer Experience 52

Customer Experience Paper Records Management Archiving 52

Thales Cloud Protection & Licensing

APRIL 4, 2022

If the customer wants to change the quantities or the package, they usually need to return and redeploy licenses. Instead of helping customers use the products and features most valuable to them, the customer experience is jagged and time-consuming. Token licensing redefines how a customer buys a product.

B2B 71

B2B Sales Customer Experience IT 71

OpenText Information Management

JULY 4, 2023

By prioritizing enhancement of the agent experience, call centers can unlock their potential to deliver outstanding customer service, drive sales, and achieve revenue growth.

Sales 52

Sales Customer Experience 52

Reltio

MAY 21, 2019

” “So you like the whole experience.” Oh, you want us to leverage customer experience for loyalty?” In the modern connected age, customer expectations have changed. Millennials in particular, place a premium on experience and at times are ready to forego financial rewards of loyalty.

Customer Experience 89

Customer Experience Retail B2C Marketing 89

Reltio

APRIL 16, 2020

Invariably these companies have a better understanding of the forces that impact their business from operational factors to the customer experience. If your customers are moving to digital channels for shopping and support, can you promptly realign your workforce? These organizations are digitally savvy and are data-driven.

Sales 75

Sales Marketing Customer Experience GDPR 75

Info Source

JANUARY 6, 2021

Bill Strogis was promoted to CRO, leveraging his extensive sales experience to further drive revenue growth around the globe. Bill Strogis joined Hyperscience in 2019 as VP of Worldwide Sales with over 25 years of sales and leadership experience and has been promoted following the company’s 300% year-over-year revenue growth.

Sales 52

Sales Marketing B2B Customer Experience 52