Customer Experience Financial Services Marketing Sales 
IBM Big Data Hub
JANUARY 25, 2024
Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2 percent, according to McKinsey. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.
IBM Big Data Hub
SEPTEMBER 18, 2023
At the same time, we are increasingly seeing regulators more closely monitor the industry’s relationship with non-traditional players (such as fintechs and neobanks), aimed at mitigating the introduction of potential risks into the financial services ecosystem.
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OpenText Information Management
APRIL 13, 2023
Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more profitable than others.
Info Source
MARCH 16, 2022
The other market dynamic is the shift to communicating via multiple input channels using a wide range of formats often related to the same “case.” They have been able to secure impressive amounts of VC funding and valuation levels that were unheard of in the Information Capture market.
Info Source
MARCH 16, 2022
The other market dynamic is the shift to communicating via multiple input channels using a wide range of formats often related to the same “case.” They have been able to secure impressive amounts of VC funding and valuation levels that were unheard of in the Information Capture market.
IBM Big Data Hub
JANUARY 18, 2024
AI analyzes customer interactions to provide recommendations and suggest next steps. Higher customer satisfaction can increase your customer value. Interact when and where customers are Conversational marketing can be deployed across a wide variety of platforms and tools to meet your customers where and how they prefer.
Info Source
APRIL 4, 2023
Shinydocs has enabled leading organizations within the oil and gas/utilities, government, and financial services verticals to make more accurate, data-driven decisions whilst significantly reducing time searching for files and improving the overall customer and employee experiences. Read more from Jason Cassidy here.
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