IBM Big Data Hub

DECEMBER 20, 2023

Customer experience strategy (CX strategy) is when organizations optimize customer engagements to create happy customers, drive customer loyalty and help to recruit new customers. Providing a better customer experience takes into consideration the entire customer journey and every customer touch-point.

Customer Experience 70

Customer Experience Artificial Intelligence Sales Marketing 70

OpenText Information Management

AUGUST 3, 2023

In the context of the current landscape, what should customer experience leaders focus on in 2023? We’ve partnered with Aspire to produce a nuanced perspective on the state of the customer … The post Uncovering trends in customer experience management appeared first on OpenText Blogs.

Customer Experience 52

Customer Experience Digital transformation Communications Marketing 52

OpenText Information Management

FEBRUARY 10, 2020

In today’s world, customer experience determines success. Regardless of your organization’s size, products, service or industry, providing your customers with a consistently great experience only means good things for your bottom line. Many organizations are already realizing the benefits of customer experience.

Customer Experience 95

Customer Experience Marketing 95

Adapture

JULY 7, 2022

Cisco certifies leading reseller as one of nation’s few CXEA experts ATLANTA, July 7, 2022– ADAPTURE, a leader in networking, security, and infrastructure consulting, has been awarded the Cisco Customer Experience (CX) Specialization. Several customer references were also gathered and evaluated.

Customer Experience 59

Customer Experience Digital transformation Marketing Risk 59

IBM Big Data Hub

AUGUST 2, 2023

However, with some support teams handling thousands of calls from customers daily, meeting these needs in real-time has become increasingly challenging. That raises the question, how can business owners keep all customers satisfied with their customer experience? 
 How do customer service chatbots work?

Customer Experience 55

Customer Experience Artificial Intelligence Retail Marketing 55

Reltio

JANUARY 9, 2020

Customer experience trends might change from time to time, but the central component remains steady: The customer must be at the heart of every business decision that you make. Customer Experience Trends: The Rise of the Consumer. Every facet of business has changed to adapt to the Experience Economy.

Customer Experience 109

Customer Experience Digital transformation Healthcare Communications 109

IBM Big Data Hub

SEPTEMBER 18, 2023

It is clear to us that change remains a constant within financial services, and organizations must be prepared to adapt to evolving compliance requirements on the safety, soundness, efficiency and resiliency of payment market infrastructures put forth by regulators.

Customer Experience 78

Customer Experience Financial Services Cloud Compliance 78

Thales Cloud Protection & Licensing

MARCH 5, 2023

In the fragmented insurance landscape, let’s unify customer experience divya Mon, 03/06/2023 - 06:13 You may think of an insurance company as a singularly-focused entity, offering protection for one product. has a long history of providing customer-friendly insurance products in the Dutch market.

Customer Experience 71

Customer Experience Insurance B2C B2B 71

IBM Big Data Hub

MAY 16, 2023

To help companies better deliver on their marketing vision and scale their marketing business processes, managed marketing services (MMS) offshore has become a fast growing trend. What are managed marketing services (MMS)? Traditionally, business processes tied to marketing are manual tasks completed in-house and onshore.

Marketing 75

Marketing Customer Experience Financial Services Retail 75

OpenText Information Management

JANUARY 18, 2023

The roles and responsibilities around data normalization, programming communications layouts and adding … The post Empower business users in financial services to elevate customer experience appeared first on OpenText Blogs.

Customer Experience 62

Customer Experience Financial Services Communications Insurance 62

Thales Cloud Protection & Licensing

MARCH 22, 2023

5 Ways CIAM Ensures a Seamless and Secure Customer Experience divya Thu, 03/23/2023 - 05:27 In today's digital-first world, providing customers with trustworthy, hassle-free interactions is critical to business success. Finally, as these customers become savvier, their data privacy and control expectations are growing.

Customer Experience 71

Customer Experience Security Authentication Privacy 71

OpenText Information Management

AUGUST 23, 2021

Conventional marketing wisdom dictates that acquisition is where you focus all your efforts. After all, you need new customers to sell to! CX Index: What is it, and … The post Focus on customer experience to stand out from your retail banking competitors appeared first on OpenText Blogs.

Customer Experience 67

Customer Experience Retail Marketing IT 67

IBM Big Data Hub

SEPTEMBER 6, 2023

Generative AI is powering a new world of creative, customized communications, allowing marketing teams to deliver greater personalization at scale and meet today’s high customer expectations. With the right generative AI strategy, marketers can mitigate these concerns. The journey starts with sound data.

Marketing 122

Marketing B2B Customer Experience Communications 122

OpenText Information Management

NOVEMBER 6, 2023

In the constantly evolving customer experience management (CXM) landscape, OpenTextTM stands tall. Global analyst and research firm Aspire Customer Communications Services recognized OpenText Experience Cloud and OpenTextTM Exstream as Leaders in their latest 2023 Aspire LeaderboardTM update.

Marketing 57

Marketing Customer Experience Communications Cloud 57

Reltio

MAY 1, 2020

Building personalized and connected customer experiences is more important than ever. They want to be there for their customers through good times and bad and they are focused on serving, protecting and retaining their customers. But delivering personalized, connected customer experiences across all touchpoints is hard.

Customer Experience 80

Customer Experience Marketing Sales Communications 80

CGI

JANUARY 28, 2020

Using the online marketplace to enhance customer experience. On the contrary, the marketplace should serve as a springboard for developing new opportunities to bolster customer experience. By offering a broader product line, retailers can attract new customers and keep existing ones. Tue, 01/28/2020 - 05:20.

Customer Experience 80

Customer Experience Retail e-Delivery Sales 80

Everteam

MARCH 29, 2019

To cut this traditional scenario, and to keep up with the Digital Transformation that’s taking all the spot light today, many industries are evolving their customer experience and implementing the new developed customer service solution: Chatbots. Chatbot Family. Everteam.chatbot Explained . So here’s our advice: mix it up!

Customer Experience 75

Customer Experience Artificial Intelligence Digital transformation Data collection 75

Rocket Software

JULY 27, 2020

By applying our deep technical knowledge to global problems, Rocket is able to partner with outstanding businesses to bring these solutions to market faster. The post Legendary Help: Modernizing the retail customer experience appeared first on The Rocket Software Blog.

Customer Experience 73

Customer Experience Retail Sales Access 73

Reltio

JANUARY 23, 2020

Customer experience. If you haven’t come to the conclusion that CX matters, volumes of research quantifies the value of providing an exceptional - or even decent - customer experience, and the perils of getting it wrong. . PwC conducted eye-popping research into the future of customer experience. 88% of U.S.

Customer Experience 71

Customer Experience MDM Healthcare Marketing 71

IBM Big Data Hub

SEPTEMBER 6, 2023

1) But what about AI’s potential specifically in the field of marketing? From customized content creation to task automation and data analysis, AI has seemingly endless applications when it comes to marketing, but also some potential risks. What is AI marketing?

Marketing 86

Marketing Artificial Intelligence Customer Experience Privacy 86

IBM Big Data Hub

OCTOBER 13, 2023

Keeping up with the volatility of the market is no easy task. These shifting dynamics bring about unexpected disruptions—like changes in levels of demand—impacting your ability to effectively manage your inventory, satisfy your customer needs, and ultimately your bottom line.

Marketing 74

Marketing Digital transformation Customer Experience Access 74

IBM Big Data Hub

APRIL 25, 2024

This reality means that every brand in every industry with every business model needs to optimize the commerce experience, and thus the customer experience , to drive conversion rates and revenues. Making trust a priority requires building relationships through transparent commerce experiences.

Customer Experience 87

Customer Experience Retail Marketing Sales 87

Reltio

JUNE 25, 2020

His research focuses on exploring strategies for leveraging technology to deliver relevant and engaging customer experiences. Joe answered questions about the importance of hyper-personalization, digital transformation, and customer data to delivering what Forrester calls “ moments-based marketing.” Makes sense to me.

Marketing 98

Marketing Retail Customer Experience Digital transformation 98

OpenText Information Management

APRIL 2, 2018

What makes an interaction, a communication, a purchase, or any other kind of customer experience we have in our daily lives, a remarkable one?

Customer Experience 40

Customer Experience Communications Marketing 40

Data Breach Today

DECEMBER 5, 2022

Nayyar Is First Female CEO, Longtime CEO Ends 12-Year Run Securonix has snagged longtime Ivanti, BMC Software and SAP executive Nayaki Nayyar as CEO to strengthen product capabilities and customer experience.

Customer Experience 130

Customer Experience Marketing 130

Info Source

NOVEMBER 13, 2023

The market growth, however, was driven primarily by digital business inputs, in particular email inputs with attachments and secondarily mobile devices. For the Capture & IDP Software market in the EMEA region, Infosource predicts an accelerated growth of end customer investments in the next 5 years.

Information capture 52

Information capture Marketing Records Management Paper 52

IBM Big Data Hub

APRIL 1, 2024

We’ll discuss select high-impact product use cases that demonstrate the potential of AI to revolutionize the way we develop, market and deliver products to customers. Conversational AI solutions can have several product applications that drive revenue and improve customer experience.

Customer Experience 85

Customer Experience Analytics Marketing Sales 85

Info Source

FEBRUARY 20, 2023

CAPTURE & IDP MARKET FRAMEWORK Infosource has covered the Capture market for over two decades. We consider these Intelligent Capture solutions the start, and an integral part, of the Intelligent Document Processing (IDP) market. Infosource has included these solutions in their Capture market assessment going back to 2018.

Marketing 52

Marketing Artificial Intelligence B2B Paper 52

Krebs on Security

MARCH 20, 2023

A new breach involving data from nine million AT&T customers is a fresh reminder that your mobile provider likely collects and shares a great deal of information about where you go and what you do with your mobile device — unless and until you affirmatively opt out of this data collection. This should bother you.”

Customer Experience 279

Customer Experience Privacy Data collection Marketing 279

OpenText Information Management

SEPTEMBER 7, 2023

The excitement of the in-person Google Cloud Next event might be winding down, but the buzz around AI, personalization and customer experience is just getting started. Unpack the announcements and what was showcased for OpenTextTM Experience Cloud with these four game-changers ahead for marketing: 1.

Cloud 67

Cloud Customer Experience Marketing Communications 67

Info Source

OCTOBER 21, 2022

Business use cases that involve unstructured inputs are increasingly addressed by RPA vendors, which is leading to a convergence of the traditional Capture and the Capture-related part of the RPA market. In the 5-year forecast period, Infosource expects the Capture & IDP market to grow to almost 8.5 Billion US$ in 2026.

Marketing 52

Marketing Digital transformation Sales Paper 52

Reltio

JULY 21, 2021

How an increased focus on first-party data could be the recipe for success in delivering an amazing omnichannel customer experience. Google Chrome, which holds the largest market share, will follow other major browsers and finally cancel third-party cookies at the beginning of 2022. Customer 360: Y/N. Real-Time: Y/N.

Customer Experience 52

Customer Experience B2C MDM B2B 52

OpenText Information Management

SEPTEMBER 13, 2022

Entitled “Meeting the Challenges of Marketing Communications Delivery,” it provides insights into how the ad business is evolving their infrastructure to meet customer communication requirements.

Communications 52

Communications Marketing Paper Customer Experience 52

OpenText Information Management

MAY 23, 2018

Customer Experience Management (CEM) has become a key point of differentiation in many industries today. Forrester Research has shown that customer experience leaders achieve over five times the year-on-year revenue growth of laggards.

Marketing 45

Marketing Customer Experience 45

Info Source

APRIL 25, 2019

Businesses understand that they need to meet their customers where they are and engage with them in the most personalized way possible – this will determine their survival in a highly competitive digital transformation market landscape.

Customer Experience 40

Customer Experience Digital transformation Insurance Financial Services 40

OpenText Information Management

APRIL 25, 2019

Most effective marketing strategies engage a plurality of channels to reach their target audience. Channels such as email, websites, microsites, mobile apps, social media, video ads and webinars are now the pivotal elements for an effective and compelling multi-faceted marketing strategy.

Marketing 80

Marketing Customer Experience Compliance 80