Customer Experience Insurance Marketing Sales 
Info Source
OCTOBER 21, 2022
Business use cases that involve unstructured inputs are increasingly addressed by RPA vendors, which is leading to a convergence of the traditional Capture and the Capture-related part of the RPA market. We saw a continued strong demand for Case Management use cases as part of the digitalisation of end customer facing processes.
Info Source
FEBRUARY 20, 2023
CAPTURE & IDP MARKET FRAMEWORK Infosource has covered the Capture market for over two decades. For example, an auto insurance claim often involves an e-form for the FNOL, plus paper based or digital documents covering the police report and the assessment of the repair shop but also photos or video documentation of the damage.
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OpenText Information Management
APRIL 13, 2023
Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more profitable than others. Why is that?
IBM Big Data Hub
JANUARY 18, 2024
AI analyzes customer interactions to provide recommendations and suggest next steps. Higher customer satisfaction can increase your customer value. Interact when and where customers are Conversational marketing can be deployed across a wide variety of platforms and tools to meet your customers where and how they prefer.
Info Source
MARCH 16, 2022
The other market dynamic is the shift to communicating via multiple input channels using a wide range of formats often related to the same “case.” For example, when submitting an insurance claim for a damaged item, inputs will be provided through a variety of channels including eforms, fax, scanned documents, voice, or video.
Info Source
MARCH 16, 2022
The other market dynamic is the shift to communicating via multiple input channels using a wide range of formats often related to the same “case.” For example, when submitting an insurance claim for a damaged item, inputs will be provided through a variety of channels including eforms, fax, scanned documents, voice, or video.
OpenText Information Management
APRIL 4, 2024
More customers are focusing on the latter half of the journey There’s a growing appreciation in business of the importance of the post-sale customer journey. Depending on the industry, acquiring a new customer is anywhere from five to 35 times more expensive than retaining an existing one. Forbes , 2022.
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