IBM Big Data Hub

SEPTEMBER 6, 2023

Generative AI is powering a new world of creative, customized communications, allowing marketing teams to deliver greater personalization at scale and meet today’s high customer expectations. With the right generative AI strategy, marketers can mitigate these concerns. The journey starts with sound data.

Marketing 113

Marketing B2B Customer Experience Communications 113

IBM Big Data Hub

APRIL 25, 2024

This reality means that every brand in every industry with every business model needs to optimize the commerce experience, and thus the customer experience , to drive conversion rates and revenues. Experience is the North Star of conversion. But the paradigm has shifted.

Customer Experience 83

Customer Experience Retail Marketing Sales 83

erwin

FEBRUARY 21, 2019

Much like the hospitality industry , digital transformation in retail has been a huge driver of change. One important fact is getting lost among all of the talk of “the retail apocalypse” and myriad stories about increasingly empty shopping malls: there’s a lot of money to be made in retail.

Digital transformation 69

Digital transformation Retail e-Delivery Customer Experience 69

IBM Big Data Hub

JUNE 30, 2023

Today’s consumers want to know that retailers and brands are aligned with their values. So, while retailers can—and must—use technology as their differentiator, to win the lion’s share of consumer hearts, retail leaders must deliver on promises and purpose. Checking all these boxes is no small feat.

Retail 60

Retail Blockchain Customer Experience Sales 60

IBM Big Data Hub

MARCH 8, 2024

As the ecommerce market grows exponentially, six trends projected to heavily impact the global market are artificial intelligence (AI), augmented reality, live commerce, online-to-offline ecommerce, social commerce and voice assistants. The ecommerce market has grown exponentially over the last decade.

Retail 80

Retail e-Discovery Artificial Intelligence Marketing 80

Thales Cloud Protection & Licensing

MARCH 14, 2023

Driven by Consumers International and accredited by the United Nations, World Consumer Rights Day is an opportunity to raise awareness for the respect and protection of all consumers, and to protest social injustices and market abuses. It’s not only consumers and retailers taking notice of this trend, of course.

Privacy 71

Privacy Retail Customer Experience B2C 71

Collibra

APRIL 11, 2023

Retail is a dynamic and competitive market. It needs to work around the fickleness of customers and rapidly evolving trends. In addition to the traditional brick-and mortar-stores, the retail business today includes online and mobile stores. The right kind of data can drive great innovations in retail.

Retail 73

Retail Sales Compliance Marketing 73

Info Source

OCTOBER 21, 2022

Business use cases that involve unstructured inputs are increasingly addressed by RPA vendors, which is leading to a convergence of the traditional Capture and the Capture-related part of the RPA market. We saw a continued strong demand for Case Management use cases as part of the digitalisation of end customer facing processes.

Marketing 52

Marketing Digital transformation Sales Paper 52

OpenText Information Management

APRIL 13, 2023

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more profitable than others. Why is that?

Financial Services 57

Financial Services Customer Experience Insurance Retail 57

IBM Big Data Hub

MAY 17, 2024

Explore commerce consulting services Creating seamless experiences for skeptical users It’s been a swift shift toward a ubiquitous use of AI. Early iterations of e-commerce used traditional AI largely to create dynamic marketing campaigns , improve the online shopping experience, or triage customer requests.

B2C 64

B2C B2B Customer Experience e-Delivery 64

erwin

JUNE 14, 2019

Netflix’s origins were similar – annihilating its former rival Blockbuster and the entire DVD rental market to become a dominant streaming platform and media publisher. Netflix decimated the DVD rental market while Amazon continues to play a role in “high-street” shopping’s decline. Digital Transformation in Retail.

Digital transformation 111

Digital transformation Retail Government Customer Experience 111

Thales Cloud Protection & Licensing

NOVEMBER 20, 2022

As the holiday season approaches, many retail, hospitality, logistics, and food manufacturing organizations hire seasonal workers to meet increasing demand. The Bureau of Labor Statistics reports a 7% job rise in the retail industry. How to Secure Access for your Seasonal Workers. Mon, 11/21/2022 - 05:36.

Access 71

Access Retail Security Authentication 71

Reltio

MAY 26, 2020

The move to direct-to-consumer (D2C) sales by Consumer Packaged Goods (CPG) companies is already a recognizable trend but it’s widely acknowledged that the global pandemic has accelerated its adoption. Learn from industries that have already had to digitally transform the customer experience.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

IBM Big Data Hub

MARCH 29, 2024

Those that understand the importance of customer retention will invest in the necessary customer experience management. Retention is best achieved by overcoming barriers to switching, maximizing the value of products and services, meeting customer expectations and solving customers’ pain points.

Customer Experience 58

Customer Experience Artificial Intelligence Marketing Communications 58

CGI

SEPTEMBER 3, 2019

‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence. For as long as there have been banks, there have been bank customers expecting banks to know all about them the moment they call, log in, or walk through the door. Wed, 09/04/2019 - 00:02. A checking account?), The data opportunity.

Artificial Intelligence 45

Artificial Intelligence Retail Customer Experience Marketing 45

Reltio

AUGUST 10, 2020

APIs play a key role in digital and customer experience initiatives. For example, APIs allow you to build new experiences that enable your customers to order online and do curbside pick up. What common APIs are used to build new experiences? What other preferences are important to deliver a great experience?

Customer Experience 90

Customer Experience Digital transformation Analytics Sales 90

IBM Big Data Hub

JANUARY 16, 2024

A finely tuned product development strategy is a holistic, cross-collaborative endeavor with the capacity to help any organization weather unforeseen events or market changes. With new markets and functionalities appearing almost overnight, product development can’t be a blind process.

Marketing 75

Marketing Manufacturing Sales Customer Experience 75

Reltio

APRIL 1, 2020

This post offers a look at the topic of scalability, outlining what the concept means and how it applies to customer data management, with some customer examples. However, delivering consistent and engaging customer experiences at scale and making an impact at the point of engagement, in the real-time, present significant challenges.

Retail 68

Retail MDM Cloud Customer Experience 68

Reltio

MAY 15, 2020

In the face of recessionary behavior driven by the total collapse of consumer confidence, CPG companies may find hyper-personalizing customer experience is the key to unlocking their competitive edge and long-term sustainability. Consumers expect a consistent experience across channels. Lack of customer segmentation.

Retail 72

Retail Customer Experience Manufacturing Sales 72

Reltio

MAY 21, 2019

Product Marketing Manager, Reltio. Martha earlier worked with one of our customers and had recently moved to another company as VP – Customer Innovation and Experience. “I think we don’t really have a good hold on customer data. Oh, you want us to leverage customer experience for loyalty?”

Customer Experience 89

Customer Experience Retail B2C Marketing 89

erwin

JUNE 11, 2020

Data intelligence has provided useful and insightful information to numerous markets and industries. The retail industry has also employed data intelligence in developing tools to better forecast and plan according to supply and demand trends and consumer Key Performance Indicators (KPI). Apply real-time data in marketing strategies.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

IBM Big Data Hub

FEBRUARY 23, 2024

In conversational AI, this translates to organizations’ ability to make data-driven decisions aligning with customer expectations and the state of the market. The value of conversational AI According to Allied market research (link resides outside IBM.com), the conversational AI market is projected to reach USD 32.6

Analytics 95

Analytics Artificial Intelligence Marketing Education 95

OpenText Information Management

JULY 29, 2021

If you rely on others to market and sell your products, your brand is your most valuable asset. Whether customers are browsing a retail outlet, an online marketplace or a distributor’s catalog, they need to instantly recognize your product as the one they should buy.

Retail 57

Retail Marketing Customer Experience Sales 57

Info Source

AUGUST 16, 2023

COVID had a large impact on the scanning hardware market, shifting purchases to smaller scanners that could be used by workers suddenly barred from the office. In this Two Question Tuesday, Barbara Richards , Senior Analyst, Hardware, Infosource, discusses this shift based on Infosource’s research. Let’s dive right in.

Retail 52

Retail Marketing Sales Customer Experience 52

erwin

OCTOBER 16, 2020

Reimagining business, like moving fitness centers outdoors, or developing new products and services, such as restaurants packaging fruits and vegetables to sell as food bundles, or market expansion, like traditional grocers that are becoming online shopping hubs.

Artificial Intelligence 145

Artificial Intelligence Analytics Digital transformation Customer Experience 145

Thales Cloud Protection & Licensing

DECEMBER 20, 2017

We’re now seeing big data play an increasing role in how retail sales and payments are being tailored to individual consumer’s preferences, and providers are adopting and integrating smarter, more efficient ways of completing the path-to-purchase. However, catering to the needs of smaller or emerging markets also has its benefits.

Security 83

Security Retail Marketing Digital transformation 83

IBM Big Data Hub

AUGUST 2, 2023

While live agents have traditionally handled customer experiences, digital marketers are adapting to people’s current expectations while facing reduced marketing budgets. Marketing teams are embracing AI technology to drive more powerful marketing campaigns.

Sales 71

Sales Marketing Artificial Intelligence Customer Experience 71

Reltio

MAY 4, 2020

Do you need to deliver a real-time understanding of customers to power digital engagement at scale ? How important are customer preferences from transactions and interactions for marketing segmentation, sales, customer experience, customer analytics, or compliance reporting? . Customer-experience.

Customer Experience 52

Customer Experience Digital transformation MDM Sales 52

Reltio

MARCH 12, 2020

Virtual conferencing companies like Zoom, food delivery such as DoorDash, Uber Eats, and Green Chef, retailers like Walmart.com, Amazon, and Netflix are better positioned than many of their traditional competitors. . The pressure to move to digital has never been higher.

Sales 85

Sales Marketing Retail Analytics 85

Thales Cloud Protection & Licensing

JULY 16, 2019

This week marks the return of Amazon Prime Day – Amazon’s seasonal retail event which has fast become a masterclass in driving demand and growth through great customer experience. In fact, last year’s event was touted as ‘the biggest shopping event in history’ , with over 100 million products sold.

Digital transformation 73

Digital transformation Customer Experience Encryption Authentication 73

Reltio

OCTOBER 22, 2020

Segment is a Customer Data Platform (CDP) player that focuses exclusively on person data. Its target audience are marketing developers who value Segment’s list of pre-integrated systems. shows how in demand data management technology is as a foundation for connected customer experiences. The premium valuation at $3.2B

Personal data 59

Personal data Marketing Customer Experience Retail 59

Reltio

FEBRUARY 20, 2020

Subscription box services like Dollar Shave Club, Birchbox, Hygge and Blue Apron are continuing to surge in popularity likely due to online sales passing store sales for the first time in mid-2019. Within four years, the industry around these consumer product and retail companies grew 890% based on a recent survey by Hitwise.

Retail 52

Retail Customer Experience Sales Manufacturing 52

Thales Cloud Protection & Licensing

JUNE 23, 2021

Author Karine Ganem, Director of Global Field Marketing. This transformation from ownership to usership started in software but can be applied to almost every industry, from entertainment and retail to agriculture, energy, construction, trade, and transport. INSIGHTS from SENTINEL. Wed, 06/23/2021 - 16:11.

Digital transformation 71

Digital transformation Energy and Utilities Agriculture Customer Experience 71

Reltio

JUNE 22, 2020

3 Things Data Innovators at Retail & Luxury Brands Have in Common. Retail and luxury brand leaders may use different terms to describe customers, including “clients” or “guests.” Therefore, they use connected customer 360 profiles to power connected, hyper-personalized experiences across digital and human interactions.

Retail 78

Retail MDM Customer Experience Analytics 78

Reltio

MAY 14, 2024

Additionally, enterprises recognize the growing need for real-time data to support agile decision-making and personalized customer experiences in the digital age. Data fragmentation and silos are common challenges faced by various industries, including financial services, insurance, B2B, and retail.

Marketing 52

Marketing Cloud MDM Digital transformation 52

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

Info Source

DECEMBER 8, 2023

KEY TAKEAWAYS This vertical market assessment is an integral part of Infosource’s analyst services in the Software practice. We analyse industry sectors in key countries around the world and leverage this knowledge in the regional forecasting of the Capture & IDP market. grade schools), is the second largest group of verticals.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40