IBM Big Data Hub
FEBRUARY 14, 2024
There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.
AIIM
APRIL 20, 2021
As the AIIM team and I put the finishing touches on AIIM21: a galactic digital experience , our attention is laser-focused on the educational content we bring to this year's participants. In guiding and prepping the event partners and educators, I revisited an article that AIIM21 keynote speaker, Tom Koulopoulos wrote six years ago.
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