IBM Big Data Hub

FEBRUARY 23, 2024

It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. This improves the shopping experience and positively influences customer engagement, retention and conversion rates.

Analytics 101

Analytics Artificial Intelligence Marketing Education 101

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 85

Artificial Intelligence Retail Unstructured data Insurance 85

IBM Big Data Hub

JANUARY 18, 2024

Speak customers’ language Your customers can contact your chatbot from almost any country globally. Offer self-service options Customers often prefer to complete simple tasks independently. They can eliminate prolonged wait times in phone-based customer support and email or live chat support.

Sales 92

Sales Artificial Intelligence Communications Marketing 92

CGI

FEBRUARY 21, 2017

As financial services organizations are learning, defences against financial crime must be joined up and layered, bringing together both operational and intelligence resources. Customer experience (balancing against risk). Education and attitude (in terms of regulatory compliance and encouraging whistle blowers).

Customer Experience 40

Customer Experience Financial Services Analytics Risk 40

Rocket Software

MARCH 11, 2022

According to research by Aberdeen, the industries with the strongest need for terminal emulation are business services (accounting, HR and consulting, for example), manufacturing, retail, education, healthcare, finance and insurance. When employee experiences are improved, customer experiences benefit as a result.

Retail 52

Retail Manufacturing Compliance Access 52

Collibra

MARCH 11, 2021

Here is an example of a financial services firm that overcame its data challenges and followed the data governance best practice of identifying data domains. . The firm had difficulty gaining visibility into its data and wanted to gain more insights on its customers. Control over validating customer needs.

Government 59

Government Communications Insurance Customer Experience 59

Collibra

APRIL 11, 2022

Here is an example of a financial services firm that overcame its data challenges and followed the data governance best practice of identifying data domains. . The firm had difficulty gaining visibility into its data and wanted to gain more insights on its customers. Control over validating customer needs.

Government 52

Government Communications Insurance Customer Experience 52