Collibra

JANUARY 14, 2020

75% of organizations consider the safeguarding of customers’ data privacy to be a competitive differentiator, according to a survey by Forrester. These offensive use cases should be based on Data Intelligence to rethink customer engagement. This is the road to digital transformation.

Digital transformation 52

Digital transformation Data Privacy Privacy IoT 52

Thales Cloud Protection & Licensing

MAY 22, 2019

As false predictions of digital transformation fade into the past, we are hurtling into a new era of business. Upwards of 84% of enterprises are using, or planning to use, digitally transformative technologies such as cloud, big data, containers, blockchain and the Internet of Things (IoT).

Digital transformation 66

Digital transformation Security Compliance Blockchain 66

Reltio

JUNE 9, 2022

Insurance carriers have been called to transform customer experience, business offerings, and operations. The stakes are high—successful transformation can bring you new revenue opportunities, stronger customer relationships, and sustained brand relevance. The insurance industry is facing unprecedented disruption.

Digital transformation 52

Digital transformation Insurance MDM Customer Experience 52

Thales Cloud Protection & Licensing

MAY 21, 2019

As false predictions of digital transformation fade into the past, we are hurtling into a new era of business. Upwards of 84% of enterprises are using, or planning to use, digitally transformative technologies such as cloud, big data, containers, blockchain and the Internet of Things (IoT).

Digital transformation 48

Digital transformation Security Compliance Blockchain 48

AIIM

AUGUST 2, 2019

According to AIIM research , 75% of the organizations we surveyed view digital transformation as “important” or “very important” to their organization. Most respondents pointed to operational savings as a result of a more digital and connected workflow. Customers no longer base their loyalty on price or product.

Digital transformation 92

Digital transformation Customer Experience Paper Insurance 92

Thales Cloud Protection & Licensing

NOVEMBER 22, 2021

To compete, financial institutions are investing heavily in digital transformation. Secure digital payments leveraging biometrics, tokens, and context-based security. The full digitization of contracts, subscriptions and consumption of services. Accelerating digital transformation. The challenge.

Digital transformation 71

Digital transformation Financial Services Customer Experience Risk 71

OpenText Information Management

SEPTEMBER 13, 2022

Independent research firm IDG has published a white paper based on surveys of ad agency executives. Entitled “Meeting the Challenges of Marketing Communications Delivery,” it provides insights into how the ad business is evolving their infrastructure to meet customer communication requirements.

Communications 52

Communications Marketing Paper Customer Experience 52

Info Source

JUNE 6, 2018

The 2018 Financial Services Industry Survey Report confirms numerous compliance functions, from initial inquires through customer off-boarding, as key challenges for financial institutions, with 91% citing the “time/cost required from concept to reality” and 86% pointing to “budget constraints” as primary impediments.

Financial Services 40

Financial Services Digital transformation Customer Experience Compliance 40

AIIM

APRIL 15, 2019

Part 1 -- What exactly is the link between IIM and Digital Transformation? The rising volume of information and its potential value to customer experiences is changing what is needed from records management and information governance.

Content services 80

Content services Information governance Records Management Government 80

Reltio

JULY 21, 2021

How an increased focus on first-party data could be the recipe for success in delivering an amazing omnichannel customer experience. There is a huge opportunity to optimise the usage of this first-party information to drive truly omnichannel digital transformation throughout your enterprise. First-party data and cookies.

Customer Experience 52

Customer Experience B2C MDM B2B 52

AIIM

FEBRUARY 22, 2018

AIIM believes that digital preservation needs to be viewed through the prism of a set of Intelligent Information Management capabilities that are integral to delivering upon the Digital Transformation challenge of understanding, anticipating, and redefining internal and external customer experiences.

Digital preservation 93

Digital preservation Insurance Financial Services Digital transformation 93

IBM Big Data Hub

MAY 16, 2024

Recent research from IDC found that 85% of CEOs who were surveyed cited digital capabilities as strategic differentiators that are crucial to accelerating revenue growth. This has led to improved productivity and , which ultimately enhances the customer experience.

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Rocket Software

MARCH 14, 2022

The report illustrates the importance of automated document processes in enabling digital transformation throughout finance and insurance verticals, which are especially document intensive. Read on to learn how Mobius helps customers manage content from capture to distribution, and more of the highlights from IDC’s research.

Financial Services 82

Financial Services Insurance Digital transformation Paper 82

Info Source

JANUARY 21, 2021

Must read report combines data from independent research firm and thousands of Automation Anywhere customers. Study shows RPA expansion fueled by digital transformation and business resiliency requirements. . This is why customers are turning to the cloud for answers,” said Mihir Shukla, CEO and Co-Founder, Automation Anywhere.

Digital transformation 52

Digital transformation Customer Experience Cloud IT 52

Attensa

JUNE 4, 2018

It’s a thoughtful perspective on the intersection of traditional content management and the increased focus of organizations on digital transformation – favorite Attensa themes! The first is that of organizations of various sizes expressed through a survey earlier in the year. a Digital Transformation journey.

Digital transformation 40

Digital transformation ECM Customer Experience Content services 40

ARMA International

SEPTEMBER 22, 2021

Now information technologies and the information revolution are again transforming society. The COVID-19 pandemic further accelerated the transformation from many years to just a couple of years. This 3-part series will discuss digital transformation (DT) from several perspectives. Customer Experience (CX).

Digital transformation 52

Digital transformation Content services IT e-Discovery 52

Thales Cloud Protection & Licensing

JANUARY 17, 2022

For modern organizations, digital transformation is a vital imperative, and cloud services offer a proven path to thrive in the digital economy. Thriving in the digital economy means delivering optimized customer experiences by providing a high-quality, rewarding, and consistent experience to satisfy all user expectations.

Cloud 71

Cloud IT Security Digital transformation 71

AIIM

MAY 5, 2020

The large-scale and lasting impacts of a digital transformation will influence your company for decades to come. Going digital is not merely about adopting present practices - it is a step into the future, aligning your business model and company's methods with the format that is solidifying itself as the new standard.

Digital transformation 178

Digital transformation Customer Experience Insurance Education 178

Reltio

MAY 4, 2020

Do you need to deliver a real-time understanding of customers to power digital engagement at scale ? How important are customer preferences from transactions and interactions for marketing segmentation, sales, customer experience, customer analytics, or compliance reporting? . Customer-experience.

Customer Experience 52

Customer Experience Digital transformation MDM Sales 52

Reltio

MAY 26, 2020

Learn from industries that have already had to digitally transform the customer experience. The What: Personalization – Data and the analysis of it gives CPGs the opportunity to personalize customer experiences more accurately, as well as target consumers with the right advertising.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

OpenText Information Management

OCTOBER 6, 2023

Some 70% of CMO survey respondents said that their organizations already use GenAI, while another 19% are testing it. Three of the many areas CMOs … The post Soar to new heights with AI-powered Experience Aviator appeared first on OpenText Blogs. The future is here!

Marketing 57

Marketing Customer Experience Digital transformation IT 57

CGI

APRIL 10, 2019

CMS targets customer satisfaction with mobile app. Improving customer experience (CX) is a key consideration in digital transformation for federal agencies. Implemented new surveys across Medicare.gov to gather feedback from the public. michael.hardy@…. Wed, 04/10/2019 - 13:05. Add new comment.

CMS 40

CMS Customer Experience Digital transformation Government 40

CGI

APRIL 10, 2019

Centers for Medicare & Medicaid Services steps up its customer satisfaction game. Improving customer experience (CX) is a key consideration in digital transformation for federal agencies. Implemented new surveys across Medicare.gov to gather feedback from the public. michael.hardy@…. Wed, 04/10/2019 - 13:05.

CMS 40

CMS Customer Experience IT Digital transformation 40

CGI

AUGUST 21, 2018

This series of blog posts builds on the 2018 CGI Client Global Insights, providing insights into how utilities are making progress toward digital transformation. CGI expert Ana Domingues explores the way forward for utilities, notes the focus of other industries, and shares lessons learned from the digital transformation leaders. .

Energy and Utilities 40

Energy and Utilities Digital transformation IoT Customer Experience 40

IBM Big Data Hub

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Today, customers are more likely to switch to different products or cancel a membership than any other time in recent memory.

Customer Experience 69

Customer Experience Artificial Intelligence Communications Digital transformation 69

IBM Big Data Hub

OCTOBER 13, 2023

These shifting dynamics bring about unexpected disruptions—like changes in levels of demand—impacting your ability to effectively manage your inventory, satisfy your customer needs, and ultimately your bottom line. In addition, digital transformation initiatives have created the proliferation of applications, creating data siloes.

Marketing 75

Marketing Digital transformation Customer Experience Access 75

CGI

JULY 10, 2018

As a consulting executive, I help clients in the banking industry on everything from their vision for digital transformation, to the nitty-gritty of implementation and execution. This allows humans to focus on creative problem-solving or high-touch customer engagement. Open banking – an opportunity for digital transformation.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

CGI

MAY 15, 2018

As a consulting executive, I help clients in the banking industry on everything from their vision for digital transformation, to the nitty-gritty of implementation and execution. This allows humans to focus on creative problem-solving or high-touch customer engagement. Open banking – an opportunity for digital transformation.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

Info Source

MARCH 5, 2019

This unique approach seamlessly brings full digitization to both front and back office processes, enabling organizations to more comprehensively achieve their digital transformation goals. More than 50% of those surveyed 1 in the same report say invoice-processing delays affect their financial operations.

Unstructured data 53

Unstructured data Artificial Intelligence Digital transformation Customer Experience 53

IT Governance

APRIL 8, 2019

According to the EY Global Information Security Survey 2018–19 , organisations are forced to focus on the fundamentals of defence and neglect more advanced processes. This isn’t a surprise because, according to the survey, more than half of organisations don’t make protecting their organisation an integral part of business operations.

Security 110

Security Artificial Intelligence Digital transformation Data breaches 110

Collibra

APRIL 11, 2023

And the role of data is getting bigger in supply chain management, omnichannel customer experiences, and target marketing strategies. Siloed customer data Customer data is collected at multiple points of customer interactions. You can build rich customer profiles and get insights into customer choices.

Retail 73

Retail Sales Compliance Marketing 73

Reltio

FEBRUARY 26, 2020

The state of digital transformation: what does it look like in 2020? The State of Digital Transformation report makes it clear that companies see digital transformation as a priority and it has expanded beyond IT. Transformation efforts focus mostly on customer experience and a more robust infrastructure.

Digital transformation 80

Digital transformation Customer Experience Big data Compliance 80

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

CGI

DECEMBER 7, 2017

CGI has recently sponsored a survey, covering over 200 retailers in European energy markets, that suggests that there are major challenges ahead. To increase margins retailers are increasingly looking to digital transformation. Yet only 36% of water retailers see themselves as digital innovators. Low cost operations.

Retail 40

Retail Energy and Utilities Marketing Digital transformation 40

Thales Cloud Protection & Licensing

OCTOBER 8, 2019

Businesses are vigorously adopting digital transformation to provide higher quality services, operate more efficiently and deliver better customer experiences. The engine that is powering this transformation is the cloud and the vast array of on demand services it provides.

Cloud 63

Cloud Security Encryption Digital transformation 63

CGI

DECEMBER 19, 2017

The series is based on our 2017 CGI Client Global Insights , which includes findings from face-to-face interviews with more than 1,300 business and IT leaders, as well as research we conducted in partnership with IDC in which more than 200 business leaders were surveyed on the topic of organizational design. Add new comment.

Marketing 40

Marketing Artificial Intelligence Analytics Digital transformation 40

CGI

JANUARY 10, 2019

Redefining your customer experience transformation strategy through innovation. What would prompt a customer to leave the comfort of home to shop at a store, instead of buying online? Recent surveys reveal that shoppers still significantly value interaction with a human sales assistant. Fri, 01/11/2019 - 00:29.

Customer Experience 58

Customer Experience Retail Sales Digital transformation 58