IBM Big Data Hub
JANUARY 15, 2024
While digital transformation has been a trend for some years, emerging technologies have made this movement even more important. Companies are rethinking their business models to become more digital and competitive. Digital transformation is an important component of a modern organization’s business operations.
AIIM
MAY 12, 2020
In this day and age, digital transformations are integral for a growing business's future, as technology changes the advancements and operations of every company. What is Digital Transformation? This results in newer, more valuable ways to deliver to customers. 1) Budgeting for Digital Transformation.
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IBM Big Data Hub
JANUARY 19, 2024
The future of customer experience (CX) is more : more data, more technology, more surprising and delighting. It’s also more pressure to retain those customers, whether those interactions happen online or in-store. As customer expectations and habits change, so too must the CX that organizations provide.
IBM Big Data Hub
FEBRUARY 12, 2024
An evolution of customer experience (CX) was to be expected. Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Customer needs changed. Customer retention is difficult to keep high.
IBM Big Data Hub
JANUARY 25, 2024
Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2 percent, according to McKinsey. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.
AIIM
APRIL 21, 2022
Next-level customer service. Because I had a remarkable customer experience with Hello Fresh, and now I expect to have just as good an experience with your organization. If Hello Fresh has an easy-to-use website and home run customer service, your shared customers are going to expect the same from you.
IBM Big Data Hub
JANUARY 8, 2024
Organizations are increasingly investing in digital transformation as a way to maintain or grow a competitive advantage. A tried-and-true way to approach digital transformation is to understand the relationship customers have with the product and the brand, where that relationship currently falls short, and how it can be improved.
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