OpenText Information Management

JANUARY 17, 2018

Customers’ responses were effectively measured in sales and occasional surveys. But in today’s digital world, customers demand a two-way omnichannel customer experience. They expect a customer experience that delights or they will go looking at your competitors. appeared first on OpenText Blogs.

Customer Experience 70

Customer Experience Sales 70

Reltio

JANUARY 23, 2020

Customer experience. If you haven’t come to the conclusion that CX matters, volumes of research quantifies the value of providing an exceptional - or even decent - customer experience, and the perils of getting it wrong. . PwC conducted eye-popping research into the future of customer experience. 88% of U.S.

Customer Experience 71

Customer Experience MDM Healthcare Marketing 71

OpenText Information Management

SEPTEMBER 13, 2022

Independent research firm IDG has published a white paper based on surveys of ad agency executives. Entitled “Meeting the Challenges of Marketing Communications Delivery,” it provides insights into how the ad business is evolving their infrastructure to meet customer communication requirements.

Communications 52

Communications Marketing Paper Customer Experience 52

Information Management Resources

DECEMBER 10, 2019

The findings of a new survey show that many field agents think the technology tools provided by their organizations are not evolving as quickly as their needs are.

Customer Experience 50

Customer Experience Artificial Intelligence 50

CGI

FEBRUARY 27, 2020

CGI-sponsored GTNews survey reveals major challenge for corporate banks—declining client satisfaction (part 2). In my first blog in this two-part series, I shared a key finding of The Global Treasurer’s Transaction Banking Survey (GTNews survey) for 2019—declining corporate client satisfaction.

Retail 90

Retail Marketing Blockchain Customer Experience 90

Reltio

JULY 21, 2021

How an increased focus on first-party data could be the recipe for success in delivering an amazing omnichannel customer experience. Why master data management should be the icing on that cake to enhance your customers’ experiences across all channels – not just digital. First-party data and cookies.

Customer Experience 52

Customer Experience B2C MDM B2B 52

IBM Big Data Hub

APRIL 1, 2024

Conversational AI solutions can have several product applications that drive revenue and improve customer experience. For instance, an intelligent chatbot can address common customer concerns regarding bill explanations. This technology can quickly interpret and summarize large volumes of customer feedback.

Customer Experience 82

Customer Experience Analytics Marketing Sales 82

AIIM

APRIL 21, 2023

Filled with insights and trends that organizations should take note of, the report results from a survey conducted among AIIM members. 79% of survey respondents see information management becoming more important over the next two years. Organizations using 7-10 information management systems or repositories have gone from 3.6%

Digital transformation 104

Digital transformation Artificial Intelligence Customer Experience Records Management 104

OpenText Information Management

SEPTEMBER 21, 2021

Exceptional customer experience (CX) continues to be paramount for any business. In fact, a Gartner survey conducted in 2020 found that 91% of organizations said that CX was one of, or the primary goal of, their top digital business transformation efforts.

Analytics 58

Analytics Customer Experience Artificial Intelligence 58

IBM Big Data Hub

SEPTEMBER 8, 2023

Brands that deliver an excellent customer experience (CX) will always be more resilient than those that don’t. Giving our customers personalized support at every stage of their journey is proven to earn their longtime loyalty—and keep them from switching to a competitor.

Customer Experience 124

Customer Experience Artificial Intelligence Authentication Communications 124

Info Source

JUNE 6, 2018

The 2018 Financial Services Industry Survey Report confirms numerous compliance functions, from initial inquires through customer off-boarding, as key challenges for financial institutions, with 91% citing the “time/cost required from concept to reality” and 86% pointing to “budget constraints” as primary impediments.

Financial Services 40

Financial Services Digital transformation Customer Experience Compliance 40

OpenText Information Management

JULY 10, 2020

In a 2017 State of Global Customer Service Report by Microsoft, 98% of respondents said customer service was important in their brand choices and loyalty. Statistics like that one are probably why 39% of CEOs surveyed in a Walker report rated customer experience as the most effective method for beating their competitors.

Customer Experience 63

Customer Experience IT Communications Cloud 63

IBM Big Data Hub

JANUARY 15, 2024

A recent IBM Institute for Business Value survey found that three out of four CEOs say competitive advantage depends on who has the most advanced generative AI. Emerging technology and social forces are creating new customer experiences that result in changing expectations and demands and disrupt business models.

Digital transformation 75

Digital transformation Customer Experience Artificial Intelligence IoT 75

AIIM

AUGUST 2, 2019

According to AIIM research , 75% of the organizations we surveyed view digital transformation as “important” or “very important” to their organization. Beyond the balance sheet, however, is the driving need for organizations today to move the needle when it comes to customer experience.

Digital transformation 92

Digital transformation Customer Experience Paper Insurance 92

AIIM

APRIL 1, 2019

At the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. Every organization is on – or should be on – a Digital Transformation journey.

Digital transformation 163

Digital transformation Content services Customer Experience Records Management 163

AIIM

APRIL 15, 2019

The rising volume of information and its potential value to customer experiences is changing what is needed from records management and information governance. 58% of our survey respondents agree that “Information Governance is better sold indirectly – as a byproduct of automation and customer experience – than head-on.”.

Content services 80

Content services Information governance Records Management Government 80

IBM Big Data Hub

NOVEMBER 30, 2023

Organizations can solicit employee feedback through official employee surveys, such as engagement surveys, and other day-to-day touch points like weekly one-on-ones and creating an open door policy for direct reports. Encouraging employee feedback is the best way to identify new ways to improve employee satisfaction.

Communications 104

Communications Customer Experience Authentication IT 104

IBM Big Data Hub

SEPTEMBER 6, 2023

The potential of this powerful new tool spans the entire end-to-end marketing process, from internal communications and productivity to customer-facing channels and product support. This will ensure that proprietary data is protected, customer experiences are relevant and rewarding, and the marketing process is streamlined and cost effective.

Marketing 119

Marketing B2B Customer Experience Communications 119

IBM Big Data Hub

MAY 25, 2023

The Center of Excellence (CoE) already has more than 1,000 consultants with specialized generative AI expertise that are engaging with a global set of clients to drive productivity in IT operations and core business processes like HR or marketing, elevate their customer experiences and create new business models.

Artificial Intelligence 106

Artificial Intelligence Marketing Customer Experience Cloud 106

DLA Piper Privacy Matters

JULY 25, 2022

7-Eleven captured images of consumer faces via in-store tablets provided for customers to complete surveys regarding their experience with 7-Eleven. One of the retailers in question, Good Guys, commented that facial recognition was used for security and theft prevention, and also for managing/improving customer experiences.

Retail 98

Retail Customer Experience Privacy Compliance 98

IBM Big Data Hub

MARCH 25, 2024

88% said they need an easier way to access approved assets for activation across applications and 79% want to experiment with content, audience, and experience variation to drive customer engagement and the customer experience. The study found 95% of respondents agree that generative AI will be a game changer.

Risk 103

Risk Marketing Customer Experience IT 103

IBM Big Data Hub

MARCH 29, 2024

Organizations that succeed at customer retention will benefit by encouraging customer loyalty. Those that understand the importance of customer retention will invest in the necessary customer experience management. They need a great onboarding strategy to drive customer happiness from day one.

Customer Experience 63

Customer Experience Artificial Intelligence Marketing Communications 63

Info Source

MAY 13, 2020

Global survey results released today found that process knowledge is the primary success factor for robotic process automation (RPA) projects, yet only 31% of US organizations are currently using process mining tools to understand their processes. Improving customer experience. Financial planning & decision-making.

Mining 52

Mining Customer Experience Financial Services Insurance 52

AIIM

FEBRUARY 22, 2018

AIIM believes that digital preservation needs to be viewed through the prism of a set of Intelligent Information Management capabilities that are integral to delivering upon the Digital Transformation challenge of understanding, anticipating, and redefining internal and external customer experiences.

Digital preservation 92

Digital preservation Insurance Financial Services Digital transformation 92

OpenText Information Management

OCTOBER 6, 2023

Some 70% of CMO survey respondents said that their organizations already use GenAI, while another 19% are testing it. Three of the many areas CMOs … The post Soar to new heights with AI-powered Experience Aviator appeared first on OpenText Blogs. The future is here!

Marketing 58

Marketing Customer Experience Digital transformation IT 58

Collibra

SEPTEMBER 9, 2022

Several surveys reveal the extent of cost damages across many verticals due to the problems associated with data quality. Wrongly spelled customer name which leads to missed opportunities to communicate with the customer and generate revenue. Duplication of contact details, for example, affects customer experience significantly.

Analytics 110

Analytics Customer Experience Marketing Unstructured data 110

Info Source

JANUARY 21, 2021

According to the survey, conducted by Enterprise Technology Research (ETR), organizations that either deploy or are planning RPA initiatives said that increasing productivity was their top objective, and an overwhelming majority (78%) have already realized those gains.

Digital transformation 52

Digital transformation Customer Experience Cloud IT 52

The Last Watchdog

NOVEMBER 15, 2018

That’s the upshot of an extensive survey commissioned by global TLS, PKI and IoT security solutions leader DigiCert. Among companies surveyed that are struggling the most with IoT security, 25 percent reported IoT security-related losses of at least $34 million in the last two years. Related: How to hire an IoT botnet — for $20.

IoT 136

IoT Security Encryption Authentication 136

Thales Cloud Protection & Licensing

NOVEMBER 22, 2021

A recent survey by JD Powers showed that US banks successfully navigated an historic transformation in which a record 41% of customers are now digital-only, while increasing overall customer satisfaction. The full digitization of contracts, subscriptions and consumption of services. The challenge.

Digital transformation 71

Digital transformation Financial Services Customer Experience Risk 71

IBM Big Data Hub

DECEMBER 5, 2023

According to IBM’s latest CEO study , industry leaders are increasingly focusing on AI technologies to drive revenue growth, with 42% of retail CEOs surveyed banking on AI technologies like generative AI, deep learning, and machine learning to deliver results over the next three years.

Retail 94

Retail Unstructured data Artificial Intelligence Sales 94

AIIM

AUGUST 21, 2019

As a result, an organization’s information is its most valuable asset; the common denominator in customer experience, business agility, operational excellence, and automation. You’ll find a number of important survey results and statistics throughout the eBook. Moving Forward.

Digital transformation 103

Digital transformation Records Management Customer Experience Big data 103

AIIM

NOVEMBER 23, 2021

The C-suite wants to see governance practitioners and practices deliver tangible value back to the business by using information to support better customer experiences and customer intelligence." - Peggy Winton, CEO of AIIM. More personal and accurate customer service. Customer, customer, customer!

Information governance 115

Information governance Government Customer Experience Archiving 115

Reltio

JUNE 9, 2022

Insurance carriers have been called to transform customer experience, business offerings, and operations. The stakes are high—successful transformation can bring you new revenue opportunities, stronger customer relationships, and sustained brand relevance. The insurance industry is facing unprecedented disruption.

Digital transformation 52

Digital transformation Insurance Customer Experience MDM 52

Reltio

MAY 26, 2020

Learn from industries that have already had to digitally transform the customer experience. The What: Personalization – Data and the analysis of it gives CPGs the opportunity to personalize customer experiences more accurately, as well as target consumers with the right advertising.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

IBM Big Data Hub

NOVEMBER 29, 2023

In 2023, the IBM® Institute for Business Value (IBV) surveyed 2,500 global executives and found that best-in-class companies are reaping a 13% ROI from their AI projects—more than twice the average ROI of 5.9%. Non-symbolic AI can be useful for transforming unstructured data into organized, meaningful information.

Artificial Intelligence 90

Artificial Intelligence Unstructured data Analytics Customer Experience 90

Thales Cloud Protection & Licensing

JANUARY 17, 2022

Thriving in the digital economy means delivering optimized customer experiences by providing a high-quality, rewarding, and consistent experience to satisfy all user expectations. At the same time, 74% of the surveyed organizations are using two or more PaaS vendors, and 56% are using at least two IaaS providers.

Cloud 71

Cloud IT Security Digital transformation 71

AIIM

MARCH 16, 2021

During this step, conduct interviews, surveys, or workshops to gain input from business, IT, and records management stakeholders. Metadata is the tool that offers that understanding of your information and provides new ways to leverage that intelligence to drive innovation and the customer experience.

Metadata 160

Metadata ECM Customer Experience Analytics 160