IBM Big Data Hub

FEBRUARY 12, 2024

An evolution of customer experience (CX) was to be expected. Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Customer retention is difficult to keep high.

Customer Experience 94

Customer Experience Retail Artificial Intelligence Manufacturing 94

CGI

DECEMBER 7, 2017

The challenge ahead for water retailers. The market is operating well now because customers are switching. Before we all breathe a collective sigh of relief, let’s take a quick look at other markets to get a glimpse of what my lay in store for retailers in this market. premanath.puch…. Thu, 12/07/2017 - 15:43.

Retail 40

Retail Energy and Utilities Marketing Digital transformation 40

Collibra

APRIL 11, 2023

Retail is a dynamic and competitive market. It needs to work around the fickleness of customers and rapidly evolving trends. In addition to the traditional brick-and mortar-stores, the retail business today includes online and mobile stores. The right kind of data can drive great innovations in retail.

Retail 73

Retail Sales Compliance Marketing 73

IBM Big Data Hub

MAY 17, 2024

Disapproval of brands or retailers that use AI is as high as 38% among older generations, requiring businesses to work harder to gain their trust. A report from the IBM Institute of Business Value found that there’s enormous room for improvement in the customer experience.

B2C 65

B2C B2B Customer Experience e-Delivery 65

Reltio

MAY 26, 2020

Learn from industries that have already had to digitally transform the customer experience. The What: Personalization – Data and the analysis of it gives CPGs the opportunity to personalize customer experiences more accurately, as well as target consumers with the right advertising.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

Reltio

MAY 4, 2020

Do you need to deliver a real-time understanding of customers to power digital engagement at scale ? How important are customer preferences from transactions and interactions for marketing segmentation, sales, customer experience, customer analytics, or compliance reporting? . Customer-experience.

Customer Experience 52

Customer Experience Digital transformation MDM Sales 52

CGI

AUGUST 21, 2018

This series of blog posts builds on the 2018 CGI Client Global Insights, providing insights into how utilities are making progress toward digital transformation. CGI expert Ana Domingues explores the way forward for utilities, notes the focus of other industries, and shares lessons learned from the digital transformation leaders. .

Energy and Utilities 40

Energy and Utilities Digital transformation IoT Customer Experience 40