Addressing Privacy, Compliance and Customer Experience in Retail
HID Global
APRIL 25, 2022
Addressing Privacy, Compliance and Customer Experience in Retail. Mon, 04/25/2022 - 12:55.
CGI Client Global Insights: A look at top retail banking trends and priorities
CGI
MARCH 3, 2020
CGI Client Global Insights: A look at top retail banking trends and priorities. Many retail banks have invested in their “plumbing”- implementing digital technologies to deliver the products, services and experiences their customers demand - but many are still running their businesses just as they did before.
Retail 
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Are Data Breaches the New Reality for Retail?
Thales Cloud Protection & Licensing
OCTOBER 18, 2018
As digital transformation takes hold, the retail industry is under siege from cyber criminals and nation states attempting to steal consumers’ personal information, credit card data and banking information. Lines are now blurred between physical and digital experiences. retailers experiencing a breach in the last year.
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Powerful new capabilities for data, rich media, and compliance
OpenText Information Management
JUNE 20, 2022
With retail shops closed, many businesses had to switch to curbside pickup. And it’s changing yet … The post Powerful new capabilities for data, rich media, and compliance appeared first on OpenText Blogs.
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Respecting Privacy and Data Protection: World Consumer Rights Day
Thales Cloud Protection & Licensing
MARCH 14, 2023
It’s estimated that more than 20% of retail sales will come from eCommerce in 2023 (rising to nearly 25% in 2026), illustrating the magnitude of digital transactions. It’s not only consumers and retailers taking notice of this trend, of course. Privacy and data protection are not the only things consumers expect from a retailer.
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Australia: Collection of biometric information via CCTV
DLA Piper Privacy Matters
JULY 25, 2022
Organisations, including retailers, may collect biometric information via CCTV for a variety of reasons, including to build profiles of the individuals entering their stores, identify returning shoppers or to identify specific individuals that have previously been removed from their premises. The OAIC’s full statement is available here.
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Don’t let bad data drag you down: A retailer’s guide
Collibra
APRIL 11, 2023
Retail is a dynamic and competitive market. It needs to work around the fickleness of customers and rapidly evolving trends. In addition to the traditional brick-and mortar-stores, the retail business today includes online and mobile stores. The right kind of data can drive great innovations in retail.
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Providing a superior experience for commercial banking customers
OpenText Information Management
JUNE 7, 2021
The banking industry—which includes retail banks and credit unions, wealth and asset management firms, and corporate and treasury divisions—faces severe challenges. It’s become more important than ever to help optimize banking operations and compliance requirements through seamless digital workflows and elevating customer experiences.
AI in commerce: Essential use cases for B2B and B2C
IBM Big Data Hub
MAY 17, 2024
Disapproval of brands or retailers that use AI is as high as 38% among older generations, requiring businesses to work harder to gain their trust. A report from the IBM Institute of Business Value found that there’s enormous room for improvement in the customer experience.
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How to Secure Access for your Seasonal Workers
Thales Cloud Protection & Licensing
NOVEMBER 20, 2022
As the holiday season approaches, many retail, hospitality, logistics, and food manufacturing organizations hire seasonal workers to meet increasing demand. The Bureau of Labor Statistics reports a 7% job rise in the retail industry. How to Secure Access for your Seasonal Workers. Mon, 11/21/2022 - 05:36.
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‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence
CGI
SEPTEMBER 3, 2019
‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence. For as long as there have been banks, there have been bank customers expecting banks to know all about them the moment they call, log in, or walk through the door. Wed, 09/04/2019 - 00:02. A checking account?), The data opportunity.
T-Mobile unlocks marketing efficiency with Adobe Workfront
IBM Big Data Hub
JUNE 13, 2024
Executive visibility is key for T-Mobile To ensure the best customer experience, T-Mobile’s C-suite participates in all overarching marketing strategy and marketing campaign decisions. Scaling Adobe Workfront activation throughout the organization T-Mobile started implementing Adobe Workfront on the creative side of the house.
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What is a Customer API?
Reltio
AUGUST 10, 2020
APIs play a key role in digital and customer experience initiatives. For example, APIs allow you to build new experiences that enable your customers to order online and do curbside pick up. What common APIs are used to build new experiences? What other preferences are important to deliver a great experience?
Open the Gates for Next-Gen Loyalty
Reltio
MAY 21, 2019
Oh, you want us to leverage customer experience for loyalty?” In the modern connected age, customer expectations have changed. Millennials in particular, place a premium on experience and at times are ready to forego financial rewards of loyalty. Especially for CPG, retail, or hospitality business.
5 Ways You Can Get More from Your Terminal Emulator
Rocket Software
MARCH 11, 2022
Terminal emulation and host access to these critical resources is key to enabling a range of business processes from serving customers more efficiently to ensuring regulatory compliance. Further, many vendors rigorously pursue license compliance, auditing their users over each additional seat. Increase mobility and access.
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Don’t Follow the Money; Follow the Customer!
Bill Schmarzo - Dell EMC
FEBRUARY 14, 2018
eBay: One of the world’s most valuable retailer has no inventory. However this infatuation with following the money can actually lead organizations astray, and make the vulnerable to disruption and disintermediation from more nimble, more customer-focused organizations. Customer experiences are unsatisfactory.
The most valuable AI use cases for business
IBM Big Data Hub
FEBRUARY 14, 2024
There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.
Self-Sovereign Identities, The Next Step in Privacy-First User Experience
Thales Cloud Protection & Licensing
MARCH 20, 2023
Identity is evolving in the changing global business environment Although privacy regulations are constantly changing, businesses are still responsible for protecting employee and customer information. a bank), a retailer, or an individual’s employer. Doing so is much easier said than done.
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Get a Fast Start to A More Responsive Data Strategy in 90 Days or Less
Reltio
MAY 4, 2020
Do you need to deliver a real-time understanding of customers to power digital engagement at scale ? How important are customer preferences from transactions and interactions for marketing segmentation, sales, customer experience, customer analytics, or compliance reporting? . Customer-experience.
What Makes a Data Genius?
Reltio
MARCH 15, 2019
When this high-tech company was aiming for GDPR compliance , they decided to treat compliance not as an afterthought but as a key part of their data management strategy. Whether it is retail, CPG, or auto industry, unlocking the value of customer data is always challenging.
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Don’t Follow the Money; Follow the Customer!
Bill Schmarzo - Dell EMC
FEBRUARY 14, 2018
eBay: One of the world’s most valuable retailer has no inventory. However this infatuation with following the money can actually lead organizations astray, and make the vulnerable to disruption and disintermediation from more nimble, more customer-focused organizations. Customer experiences are unsatisfactory.
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Attention all businesses: Data security is the way to your customers? hearts (and wallets)!
Thales Cloud Protection & Licensing
JUNE 21, 2018
Imagine there was a race to see who could deliver the best customer experience around data protection. As security becomes increasingly recognised as a profit and customer loyalty driver for businesses in all verticals we can watch as fear around compliance stops driving business decisions and market forces take over.
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Is Your Customer Experience Future-Ready?
Reltio
APRIL 25, 2019
Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”
Data Innovator Spotlight - Interview with Charles Joseph, DataZed
Reltio
JUNE 12, 2020
I started with a high-street retailer which was going through the enormous challenge of connecting its customer data from millions of records sitting on legacy systems. Of knowing how and what to do with it to drive great customer experiences. How can insurance firms deliver outstanding customer experiences?
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These 3 GDPR Requirements You Must Support Today are Nothing Compared With What’s Coming
Reltio
AUGUST 16, 2018
Your organization may be considering master data management (MDM) solutions to address various data management needs including compliance challenges. AUDIT & LINEAGE – The new GDPR legal framework requires your company to support the ability to demonstrate the deletion of your customer’s private information.
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FRANCE: New cooperation agreement between the CNIL and DGCCRF
DLA Piper Privacy Matters
FEBRUARY 1, 2019
The DLA Piper Paris Data Protection, Commercial & Litigation Teams are experienced in handling consumer and data protection litigation in front of both administrative (such as the CNIL and DGCCRF) and judicial authorities.
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Connected Customer 360 Profiles for Retail & Luxury Brands
Reltio
JUNE 22, 2020
3 Things Data Innovators at Retail & Luxury Brands Have in Common. Retail and luxury brand leaders may use different terms to describe customers, including “clients” or “guests.” Therefore, they use connected customer 360 profiles to power connected, hyper-personalized experiences across digital and human interactions.
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Safely adopting technology in the hospitality industry
IT Governance
DECEMBER 20, 2018
The operational efficiencies and enhanced customer experiences supported by these developments create a competitive advantage. Beyond the baseline of regulatory compliance in relevant areas there isn’t a one-size-fits-all approach that can be applied to organisations. The operational challenge. Penetration testing.
The Role of Master Data Management in Enabling Omnichannel Connected Customer Experiences
Reltio
NOVEMBER 9, 2020
At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.
State of the Global Capture & IDP Market
Info Source
OCTOBER 21, 2022
Our market assessment includes Capture & IDP solutions ranging from point solutions for document digitisation, to capturing inputs for compliance, to the end-to-end automation of business processes. The demand from the Retail sector declined for the second year in a row as this sector was struggling to transform itself.
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Application modernization overview
IBM Big Data Hub
NOVEMBER 24, 2023
skills and infrastructure) Duplicative capabilities (including data) resulting in duplication of business rules and the like give rise to inconsistent customer experience. retail banking, wholesale banking, open banking and corporate banking).
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How AI is fueling the growing market for cloud-based data unification
Reltio
MAY 14, 2024
Additionally, enterprises recognize the growing need for real-time data to support agile decision-making and personalized customer experiences in the digital age. Data fragmentation and silos are common challenges faced by various industries, including financial services, insurance, B2B, and retail.
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Data Governance and Business Transformation
Collibra
JANUARY 25, 2019
Collibra organized a Data Governance and Business Transformation seminar in Paris recently, bringing together data managers from the financial, retail, transportation, and logistics industries. Customers are no longer only consumers of data, but they contribute through platforms and social networks as well.
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Master? ?Data? ?Management? ?Trends? ?to? ?Get? ?Ahead? ?With?
Reltio
JANUARY 28, 2021
As Forrester puts it in a 2019 report on master data management, second-generation MDMs prioritize agility over compliance. Selling online rather than, or in addition to, retail outlets lets brands interact directly with their customers and retain control over their messaging, customer experience, and consumer data. .
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#ModernDataMasters: Martin Squires, The Analysis Foundry
Reltio
JULY 2, 2019
“As we move into a more automated age – where things are delivered by black-box techniques, deep learning and AI – it is even more important for the data to be correct because otherwise it will impact the customer experience.
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Everyone Needs Master Data Management (MDM), But Don’t Call It That
Reltio
OCTOBER 28, 2021
We had been discussing the recent increase in demand for Data Management technical skills and experience in the marketplace and why enterprise MDM (master data management) specifically is experiencing a revival of interest. A journey that delivers value in stages across the enterprise. Conclusion – should we keep calling it MDM?
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#ModernDataMasters: Michele Chambers, AWS
Reltio
JULY 31, 2019
Now businesses are acquiring as much data as they can, trying to exploit it to drive innovation and new customer experiences. Business moved faster than our ability to change the technology based on these relational database models. You need flexibility and fluidity because the landscape is constantly shifting around you.
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Reltio Named a Leader in the 2021 Forrester Wave™ Report for MDM
Reltio
DECEMBER 10, 2021
Our largest customer manages about 900 million profiles across their various tenants and deployments, which is one of the largest deployments of MDM in the world. Reltio serves several retail, travel and hospitality, and financial services customers that experience significant seasonal spikes in their usage.
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How to build a successful hybrid cloud strategy
IBM Big Data Hub
DECEMBER 20, 2023
Examples of industries that have switched from monolithic architecture to microservices include subscription-based streaming services like Netflix, which uses microservices to track user activities, their history and other data to make real-time recommendations for enhanced engagement and better customer experiences.
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94 Is customer engagement the answer to the ‘existential threat’ facing Utility companies?
OpenText Information Management
APRIL 6, 2018
Enhanced customer engagement was shown to be the top outcome that UK Utility companies looked for from their digital transformation initiatives. That’s according to research that has just been completed by Utility Week and OpenText™.
Summary – “Industry in One: Financial Services”
ARMA International
NOVEMBER 7, 2019
Designing RIM programs in financial services requires a pragmatic and consistent approach that supports balancing the requirements of regulatory compliance with the goals of growing the business. Non-compliance no longer results in just fines and bad publicity; it can take firms out of business. History of Financial System.
Reltio Supports Apple CEO Tim Cook’s Clarion Call for Stronger US Customer Data Privacy Laws
Reltio
OCTOBER 24, 2018
Virtually all companies have customer data scattered across multiple networks and lines of business — the only way to manage this data sprawl so that customer data privacy compliance is assured is to discover, organize and control all customer data from internal, external and third-party sources.
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74 Infosource Global Capture & IDP Vertical Market Analysis 2022-2023 Update
Info Source
DECEMBER 8, 2023
We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. For example, organisations in the Legal and Retail sector may see impressive ROIs. The vision of Industry 5.0
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How AWS Partners are Helping Transform Travel and Hospitality
Reltio
JANUARY 20, 2020
If we look at what is taking place in T&H, the industry is notorious with technology buzzwords and shiny objects such as next-generation retailing, artificial intelligence, and machine learning or big data and predictive analytics. How can an airline optimize turnaround time at the gate or optimize the flight path”?
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