IBM Big Data Hub

MAY 16, 2024

It can also help clients simplify their data compliance requirements as organizations to fuel their AI and data-intensive workloads. This has led to improved productivity and , which ultimately enhances the customer experience. At IBM, security and compliance is at the heart of everything we do. Watch “What is XaaS?”

Compliance 56

Compliance Security Cloud Digital transformation 56

Reltio

MAY 1, 2020

Building personalized and connected customer experiences is more important than ever. They want to be there for their customers through good times and bad and they are focused on serving, protecting and retaining their customers. But delivering personalized, connected customer experiences across all touchpoints is hard.

Customer Experience 80

Customer Experience Marketing Sales Communications 80

Reltio

JANUARY 23, 2020

Customer experience. If you haven’t come to the conclusion that CX matters, volumes of research quantifies the value of providing an exceptional - or even decent - customer experience, and the perils of getting it wrong. . PwC conducted eye-popping research into the future of customer experience. 88% of U.S.

Customer Experience 71

Customer Experience MDM Healthcare Marketing 71

OpenText Information Management

JANUARY 31, 2022

The rising demand to personalize customer interactions with customer data has driven the demand for SaaS solutions, further enticing enterprises to move to the cloud. size exceeded USD 35 billion in 2020 … The post Europe invests in cloud computing, yet compliance is a barrier appeared first on OpenText Blogs.

Compliance 117

Compliance Cloud Marketing Government 117

The Last Watchdog

APRIL 1, 2024

Forrester’s report lays out a roadmap for CIOs, CISOs and privacy directors to drive this transformation – by weaving informed privacy and security practices into every facet of their business; this runs the gamut from physical and information assets to customer experiences and investment strategies.

Cybersecurity 235

Cybersecurity Privacy B2B Risk 235

Thales Cloud Protection & Licensing

MAY 7, 2024

Read on to explore how Customer Identity and Access Management (CIAM) solutions empower companies to navigate these complex requests, aligning with regulatory compliance while enhancing operational efficiency and strategic positioning. For businesses, GDPR compliance is not merely a legal obligation.

Compliance 71

Compliance GDPR Personal data Customer Experience 71

Collibra

JANUARY 6, 2020

Now that the January 1, 2020 deadline for California Consumer Privacy Act (CCPA ) compliance passed, organizations are looking to create long-term sustainable compliance programs. It can be tempting to look at CCPA as “just another” compliance project, but that would be a real mistake. This is sustainable compliance. .

Compliance 52

Compliance Artificial Intelligence Data Privacy Personal data 52

OpenText Information Management

JUNE 5, 2024

From predictive analytics that help in fraud detection to intelligent automation that streamline routine tasks, AI is playing a critical role in reducing operational costs and improving customer experiences. Enhanced security and fraud prevention As digital payments become more prevalent, so do concerns about security and fraud.

Artificial Intelligence 57

Artificial Intelligence Customer Experience Financial Services Compliance 57

OpenText Information Management

MAY 25, 2023

End of life, performance issues, compliance concerns, lack of cloud roadmap. Has your customer communications management (CCM) solution reached the end of the road? Customer experience is evolving at a breakneck pace. If you’re feeling unsure about the future, you’re not alone.

Customer Experience 52

Customer Experience Communications Compliance Cloud 52

OpenText Information Management

JUNE 20, 2022

And it’s changing yet … The post Powerful new capabilities for data, rich media, and compliance appeared first on OpenText Blogs. With retail shops closed, many businesses had to switch to curbside pickup.

Compliance 57

Compliance Retail Marketing Customer Experience 57

OpenText Information Management

MAY 19, 2023

Many Utilities now realize that a poor customer experience (CX) can put their organizations at risk, whether it’s reputational risk, or regulatory, financial or compliance risks. In a recent webinar with … The post The total experience imperative for Utilities appeared first on OpenText Blogs.

Customer Experience 52

Customer Experience Risk Compliance Content services 52

AIIM

OCTOBER 15, 2018

In a recent AIIM webinar, Craig Le Clair, Forrester VP and Principle Analyst, and Florian Vondal, Allianz Solution Architect, took a closer look at the “esign of the times” and what must be considered when attempting to accelerate e-signature adoption enterprise-wide and meet global compliance.

Compliance 109

Compliance Insurance Digital transformation Authentication 109

Information Governance Perspectives

MAY 10, 2020

In May of 2020 I was honored to speak at the MERv conference with John Frost of Box on the topic of Using Information Governance with a Privacy Compliance Plan as the Fulcrum for Data Privacy and Continuous Compliance. Privacy makes data governance ethical and tangible, and compliance leaders understand that.

Compliance 52

Compliance Information governance Privacy Data Privacy 52

IBM Big Data Hub

JANUARY 16, 2024

From reshaping the customer experience to bringing forth wealth management tools, the financial services sector will be at the helm of managing the lasting impact artificial intelligence (AI) will have on organizations and people. Trend: Customer experience One true benefit of AI-powered technology is the customer experience , or CX.

Financial Services 48

Financial Services Customer Experience Cloud Digital transformation 48

AIIM

APRIL 19, 2022

Organizations around the world have embraced the cloud as a way to fundamentally improve the performance of the business and dramatically improve customer experience. How do you use content services in the cloud to improve customer experience, accelerate cycle times, and reduce costs? Content Services in the Cloud.

Content services 174

Content services Cloud Customer Experience Compliance 174

AIIM

FEBRUARY 18, 2021

Traditionally, organizations and professionals have viewed Records Management in terms of compliance. Compliance is important – but it’s not what keeps the CEO up at night. Rather, we need to position Records Management as a business enabler with benefits that extend beyond compliance to open up a world of new business potential.

Records Management 256

Records Management e-Discovery Compliance Digital transformation 256

IBM Big Data Hub

MAY 8, 2024

We first introduced our industry-specific enterprise cloud in collaboration with key partners–including BNP Paribas and CaixaBank–to help clients as they work to address various risks, navigate regulations, demonstrate their compliance and accelerate cloud adoption. Enable data sovereignty.

Cloud 61

Cloud Customer Experience Compliance Artificial Intelligence 61

IBM Big Data Hub

MAY 17, 2024

A report from the IBM Institute of Business Value found that there’s enormous room for improvement in the customer experience. Only 14% of surveyed consumers described themselves as “satisfied” with their experience purchasing goods online.

B2C 64

B2C B2B Customer Experience e-Delivery 64

AIIM

JANUARY 25, 2019

The purpose of this journey, the reason for Digital Transformation, is a drive to understand, anticipate, and redefine internal and external customer experiences. These are the capabilities that enable us to work smarter, decide faster, and think bigger in order to unlock the potential of truly meaningful customer engagement.

Customer Experience 81

Customer Experience Digital transformation ECM Compliance 81

OpenText Information Management

JUNE 7, 2021

It’s become more important than ever to help optimize banking operations and compliance requirements through seamless digital workflows and elevating customer experiences.

Customer Experience 67

Customer Experience Retail Compliance Content services 67

IBM Big Data Hub

APRIL 18, 2023

Improved customer experience: The convergence of wire transfers and real-time payments to ISO 20022 improves the customer experience by providing faster, more convenient and more secure payment options. These can help to increase customer satisfaction and loyalty.

Analytics 110

Analytics Customer Experience Compliance Risk 110

AIIM

APRIL 15, 2019

The rising volume of information and its potential value to customer experiences is changing what is needed from records management and information governance. AIIM, 2018, Automating Governance and Compliance, Overall N = 275). Part 1 -- What exactly is the link between IIM and Digital Transformation?

Content services 80

Content services Information governance Records Management Government 80

Thales Cloud Protection & Licensing

MAY 29, 2024

One significant change is how we approach identity verification, using AI to enhance security, streamline processes, and improve customer experience. A Technological Revolution As the digital landscape evolves, artificial intelligence (AI) is sparking a technological revolution with far-reaching effects across various industries.

B2B 62

B2B Insurance B2C Customer Experience 62

Info Source

SEPTEMBER 1, 2020

The new solution, built on Kodak Alaris’ INfuse Smart Connected Scanning Solution and integrated with CAPSYS CAPTURE ONLINE, provides real-time acknowledgment if an application is in compliance with REAL ID document requirements, right at the point of scanning. Traditional, on-premise deployment is also available.

Compliance 52

Compliance ECM Information capture Cloud 52

OpenText Information Management

JUNE 11, 2024

As the CIO for customer experience platforms, I’m responsible for everything relating to customer communications—from account statements to the latest information on our products and services. The aim is to deliver personalized, relevant and consistent experiences to each of our 16 million members.

Communications 62

Communications Customer Experience Financial Services Paper 62

OpenText Information Management

MAY 22, 2024

At OpenText, we recognize that as the industry evolves, so do the demands for interoperability, compliance, and seamless communication across borders. At The Summit, we're bringing our AI experts to discuss the latest innovations and explore how AI can streamline your operations and enhance customer experiences.

Artificial Intelligence 67

Artificial Intelligence IT Financial Services Customer Experience 67

IBM Big Data Hub

JANUARY 19, 2023

Use a data protection strategy to maintain your brand image and customer trust How a company collects, stores and protects consumer data goes beyond cutting data storage costs—it is a central driving force of its reputation and brand image. A lot of organizations aren’t as mature in this area of data ethics.

Data Privacy 60

Data Privacy Customer Experience Privacy Compliance 60

AIIM

APRIL 1, 2019

At the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. This primary driver depends on other key transformative aspirations such as 2) business agility/innovation, 3) operational excellence, and 4) automated compliance/governance.

Digital transformation 165

Digital transformation Content services Customer Experience Records Management 165

Thales Cloud Protection & Licensing

MARCH 14, 2023

They also demand exemplary customer experience, and most are not shy about taking their business elsewhere if their expectations go unmet. In a saturated market, businesses must work hard to find the sweet spot, balancing customer experience, cyber security, and compliance.

Privacy 71

Privacy Retail Customer Experience B2C 71

IBM Big Data Hub

JUNE 10, 2024

What SLA metrics to monitor SLAs contain different terms depending on the vendor, type of service provided, client requirements, compliance standards and more and metrics vary by industry and use case. Availability Service disruptions, or downtime, are costly, can damage enterprise credibility and can lead to compliance issues.

e-Delivery 59

e-Delivery Cloud Compliance Sales 59

IBM Big Data Hub

JUNE 13, 2024

Executive visibility is key for T-Mobile To ensure the best customer experience, T-Mobile’s C-suite participates in all overarching marketing strategy and marketing campaign decisions. Scaling Adobe Workfront activation throughout the organization T-Mobile started implementing Adobe Workfront on the creative side of the house.

Marketing 65

Marketing Customer Experience Analytics Retail 65

Reltio

AUGUST 10, 2020

APIs play a key role in digital and customer experience initiatives. For example, APIs allow you to build new experiences that enable your customers to order online and do curbside pick up. What common APIs are used to build new experiences? What other preferences are important to deliver a great experience?

Customer Experience 90

Customer Experience Digital transformation Analytics Sales 90

IBM Big Data Hub

JUNE 10, 2024

Cloud-based XaaS solutions provide scalability, flexibility and access to a wide range of AI tools and services, while on-premises XaaS offerings enable greater control over data governance, compliance and security.

Cloud 63

Cloud Data science Customer Experience Access 63

AIIM

DECEMBER 7, 2018

Mark Patrick, Chair of the AIIM Board of Directors will share his experience in tackling these transformative goals: enhanced customer experience, agility to change/innovate, greater operational efficiency, & regulatory and legal compliance.

Digital transformation 80

Digital transformation Customer Experience Compliance IT 80

CGI

MARCH 3, 2020

Driving a better customer experience and agile IT delivery. Improving the end-to-end customer experience is the top business priority cited by retail banking executives, followed by accelerating digital customer-facing transformation programs and protecting the bank and its customers.

Retail 104

Retail Digital transformation Customer Experience GDPR 104

AIIM

APRIL 21, 2023

The AIIM 2023 State of Intelligent Information Management Industry report provides an overview of how organizations leverage IIM to drive digital transformation, improve customer experience, and enhance operational efficiency. 79% of survey respondents see information management becoming more important over the next two years.

Digital transformation 104

Digital transformation Artificial Intelligence Customer Experience Records Management 104

Rippleshot

JULY 24, 2020

The push for greater digital transformation across the financial services market isn't just changing the face of the front-end customer experience, it's rapidly-impacting how banks invest in back-end technologies that detect and mitigate emerging fraud threats.

Digital transformation 59

Digital transformation Customer Experience Financial Services Compliance 59