Reltio

JANUARY 23, 2020

Customer experience. If you haven’t come to the conclusion that CX matters, volumes of research quantifies the value of providing an exceptional - or even decent - customer experience, and the perils of getting it wrong. . PwC conducted eye-popping research into the future of customer experience. 88% of U.S.

Customer Experience 71

Customer Experience MDM Healthcare Marketing 71

OpenText Information Management

JANUARY 23, 2024

We’ve already taken flight with groundbreaking AI capabilities unveiled in Cloud Editions (CE) 23.4, … The post Reimagine work with Cloud Editions 24.1 The next generation of innovation will be driven by artificial intelligence (AI) and built on information management. appeared first on OpenText Blogs.

Cloud 62

Cloud Digital transformation Artificial Intelligence Customer Experience 62

IBM Big Data Hub

OCTOBER 30, 2023

IBM, a pioneer in data analytics and AI, offers watsonx.data, among other technologies, that makes possible to seamlessly access and ingest massive sets of structured and unstructured data. AWS, on the other hand, provides robust, scalable cloud infrastructure.

Analytics 83

Analytics Retail Cloud Insurance 83

IBM Big Data Hub

MAY 31, 2023

Smart components (phones, tablets, sensors, microprocessors and analytics). Connectivity components (antennae, ports, protocols and networks that can send data to the cloud). One might argue that connected products are just a manifestation of an edge computing use case specifically related to the domain of customer experience (CX).

Manufacturing 95

Manufacturing Cloud Customer Experience Analytics 95

OpenText Information Management

MAY 6, 2021

Many companies today are transitioning from traditional on-premises telephony contact center solutions to cloud telephony solutions—better known as contact center as a service (CCaaS). And what are some of the benefits gained by migrating to the cloud? But why are organizations shifting to CCaaS?

Analytics 62

Analytics Cloud Customer Experience 62

Krebs on Security

MARCH 20, 2023

AT&T said the data exposed on 9 million customers was several years old, and mostly related to device upgrade eligibility. T-Mobile customers can opt out by logging into their account and navigating to the profile page, then to “Privacy and Notifications.” On the My Verizon app, toggle any green sliders to the left.

Customer Experience 286

Customer Experience Privacy Data collection Marketing 286

CGI

OCTOBER 14, 2019

Driving new revenue streams through artificial intelligence and advanced analytics. For more than 50 years, banks have relied on computers and software to manage and secure their data, as well as protect their customers’ interests. Foundational steps in adopting AI and advanced analytics. ravi.kumarv@cgi.com.

Artificial Intelligence 64

Artificial Intelligence Analytics Customer Experience Big data 64

IBM Big Data Hub

JUNE 23, 2023

To accelerate speed-to-market, grow the business with new innovative products and services, gain new and deeper risk insights, and improve customer experience, most companies are also emphasizing digital transformation. Core modernization (processes and technology) is a top priority for every insurer.

Insurance 59

Insurance Cloud Digital transformation Customer Experience 59

OpenText Information Management

OCTOBER 11, 2023

strategy, introduced in August, builds on our decade-plus experience in applying machine learning and AI to our information management solutions to empower our … The post Embrace the cognitive era with OpenText Cloud Editions (CE) 23.4 Our opentext.ai appeared first on OpenText Blogs.

Cloud 78

Cloud Customer Experience IT Content services 78

OpenText Information Management

AUGUST 22, 2023

Google Cloud Next 2023 is back in-person on August 29-31, in San Francisco. This is Google’s largest annual event with more than 15,000 IT, line of business, and developers expected to attend.

Cloud 52

Cloud Content services Customer Experience IT 52

Thales Cloud Protection & Licensing

MAY 7, 2024

This efficiency not only reduces operational costs but also enhances the customer experience. Key features include: User-Centric Design: CIAM systems offer intuitive user interfaces, making it easier for customers to manage their personal data.

Compliance 71

Compliance GDPR Personal data Customer Experience 71

IBM Big Data Hub

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. Trend: Cloud computing Organizations have spent the past few years migrating to the cloud.

Digital transformation 75

Digital transformation Customer Experience Artificial Intelligence IoT 75

OpenText Information Management

OCTOBER 4, 2022

Companies are rapidly adapting to demands for new digital experiences as part of the next normal after two pandemic years. Enhancing customer experience and improving employee productivity are top of mind.

Customer Experience 57

Customer Experience Analytics Communications Marketing 57

Info Source

FEBRUARY 11, 2020

11, 2020 – Kofax ®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations, today announces its industry-leading accounts payable solution, AP Agility , is now available as a cloud-hosted SaaS offering. Irvine, CA – Feb. Bish , Chief Executive Officer at Kofax. “By

Cloud 52

Cloud Marketing Digital transformation Analytics 52

IBM Big Data Hub

JULY 5, 2022

The fact is that databases are truly the engine driving better outcomes for businesses — they’re running your cloud-native apps, generating returns on your investments in AI, and the backbone supporting your data fabric strategy. Exxon transforms customer experiences . Real-time analytics and ML .

Analytics 93

Analytics Cloud Access Paper 93

IBM Big Data Hub

JULY 31, 2023

Before the internet and cloud computing , and before smartphones and mobile apps, banks were shuttling payments through massive electronic settlement gateways and operating mainframes as systems of record. Complex analytical queries atop huge datasets on the mainframe can eat up compute budgets and take hours or days to run.

Financial Services 52

Financial Services Digital transformation Computer and Electronics Analytics 52

Reltio

AUGUST 10, 2020

APIs play a key role in digital and customer experience initiatives. For example, APIs allow you to build new experiences that enable your customers to order online and do curbside pick up. What common APIs are used to build new experiences? What other preferences are important to deliver a great experience?

Customer Experience 90

Customer Experience Digital transformation Analytics Sales 90

Reltio

JUNE 9, 2022

Insurance carriers have been called to transform customer experience, business offerings, and operations. The stakes are high—successful transformation can bring you new revenue opportunities, stronger customer relationships, and sustained brand relevance. The insurance industry is facing unprecedented disruption.

Digital transformation 52

Digital transformation Insurance MDM Customer Experience 52

Collibra

APRIL 9, 2021

Given the data-intensive nature of their operations, it is natural that many insurance companies are looking towards the cloud as an infrastructure choice to help enable more agile data operations. Drivers for cloud adoption. Bridging this gap in expectations are data leaders, who play a vital role in any successful cloud strategy.

Insurance 59

Insurance Cloud Data science Analytics 59

Thales Cloud Protection & Licensing

FEBRUARY 28, 2022

To enable this revolution, automobile manufacturers and their supply chain partners have rapidly adopted new technologies to better serve customers and win competitive advantages: Embedding high-speed connectivity in vehicles to improve customer experience and entertainment as well as real-time diagnostics and OTA updates.

Data Privacy 71

Data Privacy Privacy Manufacturing Digital transformation 71

AIIM

MAY 12, 2020

In fact, 40% of all business technology spending will go towards these changes, and, as of 2018, advanced analytics was the greatest form of digital investment, and there were plans to increase similar solution investments by 75% over the course of the next several months. What is Digital Transformation?

Digital transformation 238

Digital transformation Customer Experience Artificial Intelligence Communications 238

Reltio

FEBRUARY 12, 2019

If connected and personalized customer experience is your immediate goal, and if you want to know everything about achieving it, look no further. The post Organize Master Data, Personalize Customer 360: Learn from the Top Industry Experts appeared first on Reltio Cloud. Learn more and request an invite at [link].

MDM 53

MDM Customer Experience Digital transformation Analytics 53

Collibra

SEPTEMBER 9, 2022

Modern organizations face an onslaught of data from all directions – local databases, cloud data lakes, and streaming data. Duplication of contact details, for example, affects customer experience significantly. Duplicate data increases the probability of skewed analytical results. Ambiguous data. Hidden data.

Analytics 92

Analytics Customer Experience Marketing Unstructured data 92

IBM Big Data Hub

FEBRUARY 23, 2024

Predictive analytics integrates with NLP, ML and DL to enhance decision-making capabilities, extract insights, and use historical data to forecast future behavior, preferences and trends. ML and DL lie at the core of predictive analytics, enabling models to learn from data, identify patterns and make predictions about future events.

Analytics 102

Analytics Artificial Intelligence Marketing Education 102

erwin

OCTOBER 16, 2020

And this time sensitivity is a massive issue, as taking a proactive and data-driven approach can literally mean life or death to your business or to your customers. And that’s where data analytics can play a huge role.

Artificial Intelligence 145

Artificial Intelligence Analytics Digital transformation Customer Experience 145

Collibra

JUNE 25, 2021

Modern organizations face an onslaught of data from all directions – local databases, cloud data lakes, and streaming data. Duplication of contact details, for example, affects customer experience significantly. Duplicate data increases the probability of skewed analytical results. Ambiguous data. Hidden data.

Analytics 59

Analytics Customer Experience Unstructured data Metadata 59

OpenText Information Management

APRIL 4, 2024

Depending on the industry, acquiring a new customer is anywhere from five to 35 times more expensive than retaining an existing one. 1 Teams are zeroing in on how customer data can be analyzed to identify emerging trends, potential issues and opportunities for improvements. The State of Customer Success Report, 2023.

Sales 62

Sales B2B Communications Insurance 62

IBM Big Data Hub

JANUARY 8, 2024

Organizations then benefit from looking at industry and technology trends to better decide how to deliver the best possible customer experience to existing and prospective customers. Any successful digital transformation must include a robust data analytics component to accurately track successes.

Digital transformation 65

Digital transformation Customer Experience Artificial Intelligence IoT 65

OpenText Information Management

APRIL 15, 2024

As part of OpenText World Europe 2024, I am pleased to introduce the latest Cloud Editions (CE) 24.2. And, as always, we continue to deliver against our 90-day innovation cycles to bring advancements in our Business Clouds, Business AI, and Business Technology. With this principle in mind, in CE 24.2,

Cloud 94

Cloud Analytics Digital transformation Customer Experience 94

OpenText Information Management

APRIL 15, 2024

As part of OpenText World Europe 2024, I am pleased to introduce the latest Cloud Editions (CE) 24.2. And, as always, we continue to deliver against our 90-day innovation cycles to bring advancements in our Business Clouds, Business AI, and Business Technology. With this principle in mind, in CE 24.2,

Cloud 96

Cloud Analytics Digital transformation Customer Experience 96

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents. See what’s ahead AI can assist with forecasting.

Artificial Intelligence 86

Artificial Intelligence Retail Unstructured data Insurance 86

IBM Big Data Hub

DECEMBER 20, 2023

Whether it’s deeper data analysis, optimization of business processes or improved customer experiences , having a well-defined purpose and plan will ensure that the adoption of AI aligns with the broader business goals. This alignment is essential for extracting meaningful value from AI and maximizing its impact.

Artificial Intelligence 77

Artificial Intelligence Customer Experience Cloud Government 77

Reltio

MARCH 25, 2019

At the Gartner Data & Analytics Summit 2019, Orlando, FL. Well, as is the macrocosm so is the microcosm and it was evident at this week’s Gartner Data and Analytics Summit 2019 at Orlando, FL. Reltio is a cloud-native modern master data management platform built on big data architecture and supported on multiple public clouds.

MDM 40

MDM Digital transformation Analytics Cloud 40

Collibra

FEBRUARY 1, 2023

Supports modern data ecosystems Gartner predicts that by 2024, enterprises leveraging a data and analytics ecosystem will outperform competitors. It spans data sources, enterprise data repositories in the cloud, on-prem, hybrid, tools, applications, infrastructure, and stakeholders. The requirements of these systems are not simple.

Analytics 84

Analytics Customer Experience Marketing Compliance 84

CGI

APRIL 7, 2020

Protecting client data through cybersecurity remained the most impactful trend, followed by the growing use of advanced analytics, automation and new technologies. The trends of business model innovation, stricter compliance and increasing customer expectations for digital services were third, fourth and fifth, respectively.

Marketing 59

Marketing Analytics Digital transformation Compliance 59

IBM Big Data Hub

SEPTEMBER 26, 2022

Thanks to innovations in data analytics and AI, leaders can make smarter, faster and more efficient decisions to improve public health outcomes and advance health equity. A data fabric facilitates the end-to-end integration of various data pipelines and cloud environments by using intelligent and automated systems.

B2C 52

B2C Analytics B2B Digital transformation 52

Everteam

MAY 6, 2019

Everteam.iNSight helps improve the speed and efficiency of the production process which will automatically improve the brand image and provide a positive and enhanced customer experience. Acquiring features: Cloud and On-Premise Connectors. Predictive Analytics tools. How everteam.iNSight does the job. Data Mapper.

Big data 75

Big data Artificial Intelligence Analytics Digital transformation 75