IBM Big Data Hub
FEBRUARY 12, 2024
An evolution of customer experience (CX) was to be expected. Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Customer needs changed. Customer retention is difficult to keep high.
IBM Big Data Hub
FEBRUARY 12, 2024
Customer experience (CX) defines a customer’s journey with a company, including both direct and indirect touchpoints. Businesses that place the emotional needs of the buyer persona at the forefront of the customer experience strategy fosters great relationships.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
OpenText Information Management
JUNE 16, 2023
In the modern era of intense business competition, ensuring outstanding customer experiences has become crucial for long-term prosperity. The primary task at hand is to enhance call centers in a way that boosts customer satisfaction and loyalty.
OpenText Information Management
FEBRUARY 16, 2023
Many organizations have spent a great deal of focus and technological investments to improve overall customer experience. The practice of customer experience (CX) management focuses on designing and delivering a positive customer experience throughout their interactions with a company.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. 💡 That’s where the Voice of the Customer (VoC) comes in. Are you excited to actually start making sense of customer analytics? If you can’t identify it, you can’t fix it!
OpenText Information Management
JANUARY 15, 2018
The cell had worked out this was a trip … The post Putting AI-enhanced analytics at the heart of retail customer experience appeared first on OpenText Blogs. I hadn’t told it where we were going – there wasn’t an appointment on my calendar.
IBM Big Data Hub
SEPTEMBER 18, 2023
However the payment is being made, the payment system’s IT architecture needs to securely manage the key functions, including payments processing, clearing and settlement, risk management, integration and connectivity, and analytics and reporting.
Speaker: Anthony Roach, Director of Product Management at Tableau Software, and Jeremiah Morrow, Partner Solution Marketing Director at Dremio
Tableau works with Strategic Partners like Dremio to build data integrations that bring the two technologies together, creating a seamless and efficient customer experience. As a result, these two solutions come together to deliver: Lightning-fast BI and interactive analytics directly on data wherever it is stored.
Expert insights. Personalized for you.
100 
Let's personalize your content