IBM Big Data Hub

FEBRUARY 23, 2024

Predictive analytics integrates with NLP, ML and DL to enhance decision-making capabilities, extract insights, and use historical data to forecast future behavior, preferences and trends. ML and DL lie at the core of predictive analytics, enabling models to learn from data, identify patterns and make predictions about future events.

Analytics 95

Analytics Artificial Intelligence Marketing Education 95

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 82

Artificial Intelligence Retail Unstructured data Insurance 82

Reltio

APRIL 1, 2020

This post offers a look at the topic of scalability, outlining what the concept means and how it applies to customer data management, with some customer examples. However, delivering consistent and engaging customer experiences at scale and making an impact at the point of engagement, in the real-time, present significant challenges.

Retail 68

Retail MDM Cloud Customer Experience 68

Thales Cloud Protection & Licensing

JANUARY 26, 2021

As such, it introduces enhanced security measures and requires that Strong Customer Authentication (SCA) is applied to all electronic payments - including proximity, remote and m-payments - within the European Economic Area (EEA). Paul Hampton | Data Protection and Cloud Security Expert. Encryption. Data security. Data Breach.

Security 143

Security Retail Authentication Big data 143

CGI

FEBRUARY 21, 2017

As financial services organizations are learning, defences against financial crime must be joined up and layered, bringing together both operational and intelligence resources. Customer experience (balancing against risk). Know your customer capabilities (for stronger identity management). Identity theft .

Customer Experience 40

Customer Experience Financial Services Analytics Risk 40

Reltio

JULY 31, 2019

Michele is also a speaker, author and evangelist for the use of analytics to drive better business decision-making. What was your route into technology, data and analytics? I then worked on a large-scale BI project at Coca-Cola, which was where I really started to understand the importance of analytics. I grew up in St.

Analytics 49

Analytics Blockchain Cloud Artificial Intelligence 49

ARMA International

NOVEMBER 7, 2019

The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.

Financial Services 52

Financial Services Communications Compliance Risk 52

Reltio

JULY 2, 2019

Martin Squires is a leader with extensive experience in customer insight, marketing analytics & data science. Selected for the last 5 years as a member of the Data IQ Data 100 , Martin has considerable experience helping organisations drive value from building a deeper understanding of their customers.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

Reltio

MAY 14, 2024

Growing demand for cloud-based data unification solutions, essential for leveraging AI and unleashing digital transformation, has raised the stakes for companies in nearly every industry. Data is becoming even more siloed as businesses continue to add more cloud and specialized applications across every department, such as ERP, HR and CRM.

Marketing 52

Marketing Cloud MDM Digital transformation 52

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

CGI

MAY 2, 2016

That doesn’t leave much for digital insight initiatives and other innovations for transforming customer experience, bank operations and overall performance. Also, to learn more about our data and analytics capabilities, and also can request a free copy of our new Data to Diamonds book. Business case.

Customer Experience 40

Customer Experience Financial Services Analytics Cloud 40

IBM Big Data Hub

JUNE 2, 2023

In the rapidly evolving landscape of financial services, embracing AI and digital innovation at scale has become imperative for banks to stay competitive. By embedding financial services into everyday activities, banks can deliver hyper-personalized and convenient experiences, enhancing customer satisfaction and loyalty.

Financial Services 59

Financial Services Customer Experience Cloud Digital transformation 59

Reltio

DECEMBER 10, 2021

Yet, these days with the proliferation of apps and data stores across cloud and on-premises environments, managing your data is not a trivial task. At Reltio, we know what is at stake and what type of simplifications and sophisticated data practices customers require to accelerate value from their data.

MDM 98

MDM Analytics Digital transformation Cloud 98

Info Source

FEBRUARY 14, 2018

“We have now purpose-built it for analytics for ECM and capture. Reveille 8 comes pre-packaged with seven analytics dashboards and there is also the ability for users to modify those and even create their own. Operations: These dashboards help organizations manage tasks like capacity planning, upgrades, and moving to a private cloud.

Analytics 40

Analytics ECM Marketing Cloud 40

Reltio

JULY 15, 2020

In May 2020, I sat down with Rob Fuller , Customer Data Orchestration Practice Lead at Accenture Interactive, for a conversation about a timely topic: Customer Experience. Jakki: What impact has COVID-19 had on your clients' digital transformation initiatives focused on customer experience? Full steam ahead.

Customer Experience 52

Customer Experience MDM Digital transformation Sales 52

eDiscovery Daily

OCTOBER 21, 2019

It has provided a framework for the development of software and services. In the increasingly non-linear and fast-moving legal technology world in which we now live and work, where cloud-based solutions, analytics, machine learning, and AI are impacting the data-driven decisions being made, is it time to rethink the EDRM?

e-Discovery 45

e-Discovery e-Delivery GDPR Education 45

Info Source

SEPTEMBER 15, 2023

The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic. From an end customer decision maker perspective, we predict an acceleration of demand caused by lower barriers for adoption.

Information capture 52

Information capture Marketing Records Management Customer Experience 52

Reltio

JULY 6, 2018

Reltio Cloud delivered an Account 360 solution to manage complex relationships and hierarchies among their business units, customers, and partners. Reltio Cloud was deployed to replace the client’s 67 MDM on-premises instances with just 3 regional cloud tenants. Enabling Connected Experiences.

MDM 60

MDM Insurance Retail Cloud 60

Thales Cloud Protection & Licensing

MARCH 14, 2024

Keeping Customer Data Safe: AI's Privacy Paradox andrew.gertz@t… Thu, 03/14/2024 - 17:38 AI's appeal lies in its ability to personalize and streamline customer experiences in ways previously unimaginable. However, AI is set to alter the way customers interact with brands even further. To Err is Human?

Privacy 71

Privacy Data Privacy Analytics Risk 71

IBM Big Data Hub

AUGUST 15, 2023

Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day. Companies can create automated customer service workflows with customized AI models built on customer data.

Artificial Intelligence 75

Artificial Intelligence IT Customer Experience Government 75

Collibra

JULY 21, 2021

Financial services are highly regulated and maintain a strong focus on compliance and risk management. Considering that major financial organizations handle enormous amounts of data today, they require data accuracy and integrity at all times to minimize risks. What is data quality in financial services?

Financial Services 59

Financial Services Analytics Compliance Risk 59