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Retailers can tap into generative AI to enhance support for customers and employees

IBM Big Data Hub

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. Retailers recognize the need to build their strategies around AI, integrating it into many aspects of their operations.

Retail 94
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Streamlining supply chain management: Strategies for the future

IBM Big Data Hub

The pandemic and its aftermath highlighted the importance of having a robust supply chain strategy , with many companies facing disruptions due to shortages in raw materials and fluctuations in customer demand. Here’s how companies are using different strategies to address supply chain management and meet their business goals.

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Data is essential: Building an effective generative AI marketing strategy

IBM Big Data Hub

In a May 2023 survey carried out by IBM and Momentive.ai , 67% of CMOs reported that they plan on implementing generative AI in the next 12 months and 86% plan to do so within 24 months. With the right generative AI strategy, marketers can mitigate these concerns.

Marketing 119
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Create a lasting customer retention strategy

IBM Big Data Hub

An effective customer retention strategy should support the company to maintain a healthy stable of loyal customers and bring in new customers. Steps to create an effective customer retention strategy Effective customer retention strategies begin the moment a first-time customer makes a purchase. The calculation is that simple.

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CGI-sponsored GTNews survey reveals major challenge for corporate banks—declining client satisfaction (part 2)

CGI

CGI-sponsored GTNews survey reveals major challenge for corporate banks—declining client satisfaction (part 2). In my first blog in this two-part series, I shared a key finding of The Global Treasurer’s Transaction Banking Survey (GTNews survey) for 2019—declining corporate client satisfaction. ravi.kumarv@cgi.com.

Retail 90
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The customer experience evolution: Today’s data-driven, real-time discipline

IBM Big Data Hub

Across arguably every industry, business leaders view a great customer experience strategy as a key differentiator. How we arrived at this CX environment Early days of retail Before mass media, it was harder to know what other products were available outside of the ones offered by the local store.

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The challenge ahead for water retailers

CGI

The challenge ahead for water retailers. Before we all breathe a collective sigh of relief, let’s take a quick look at other markets to get a glimpse of what my lay in store for retailers in this market. To increase margins retailers are increasingly looking to digital transformation. premanath.puch…. Thu, 12/07/2017 - 15:43.

Retail 40