IBM Big Data Hub

JUNE 30, 2023

Today’s consumers want to know that retailers and brands are aligned with their values. So, while retailers can—and must—use technology as their differentiator, to win the lion’s share of consumer hearts, retail leaders must deliver on promises and purpose. Checking all these boxes is no small feat.

Retail 65

Retail Blockchain Customer Experience Sales 65

erwin

FEBRUARY 21, 2019

Much like the hospitality industry , digital transformation in retail has been a huge driver of change. One important fact is getting lost among all of the talk of “the retail apocalypse” and myriad stories about increasingly empty shopping malls: there’s a lot of money to be made in retail.

Digital transformation 69

Digital transformation Retail e-Delivery Customer Experience 69

Thales Cloud Protection & Licensing

MARCH 14, 2023

It’s estimated that more than 20% of retail sales will come from eCommerce in 2023 (rising to nearly 25% in 2026), illustrating the magnitude of digital transactions. It’s not only consumers and retailers taking notice of this trend, of course. Privacy and data protection are not the only things consumers expect from a retailer.

Privacy 71

Privacy Retail Customer Experience B2C 71

CGI

FEBRUARY 28, 2018

Digital Customer Experience is becoming the deciding battlefield on the insurance landscape. Who should set the agenda for transforming your Customer Experience is something I have seen change over recent years. p.butler@cgi.com. Wed, 02/28/2018 - 10:36. Although respective remits often tend to be company specific.

Customer Experience 40

Customer Experience Insurance Artificial Intelligence Retail 40

IBM Big Data Hub

MAY 16, 2023

For big brands across all industries, today’s marketing campaigns are customized for specific audiences. These campaigns often need to be tailored to meet requirements in specific regions, which means navigating various regulations and standards. This leads to stronger customer relationships, which leads to higher customer value.

Marketing 75

Marketing Customer Experience Financial Services Retail 75

Reltio

MAY 15, 2020

Industry leaders have allocated significant resources to meeting upticks in demand, but they aren’t short-sighted in their approach. For example, two-thirds of consumers that have switched to new brands or retailers intend to stick with them. Meeting the 'new normal' consumer demands. Lack of customer segmentation.

Retail 72

Retail Customer Experience Manufacturing Sales 72

Thales Cloud Protection & Licensing

NOVEMBER 20, 2022

As the holiday season approaches, many retail, hospitality, logistics, and food manufacturing organizations hire seasonal workers to meet increasing demand. The Bureau of Labor Statistics reports a 7% job rise in the retail industry. How to Secure Access for your Seasonal Workers. Mon, 11/21/2022 - 05:36.

Access 71

Access Retail Security Authentication 71

IBM Big Data Hub

MARCH 29, 2024

Generating repeat business is critical: McKinsey’s report on customer acquisition states (link resides outside of ibm.com) that companies need to acquire three new customers to make up the business value of losing one existing customer. They need a great onboarding strategy to drive customer happiness from day one.

Customer Experience 65

Customer Experience Artificial Intelligence Marketing Communications 65

Reltio

MAY 21, 2019

So I decided to take the opportunity and meet her. Martha earlier worked with one of our customers and had recently moved to another company as VP – Customer Innovation and Experience. She was delighted that we could meet in person and suggested an early morning breakfast meet. At a café near my hotel.

Customer Experience 89

Customer Experience Retail B2C Marketing 89

Reltio

AUGUST 10, 2020

APIs play a key role in digital and customer experience initiatives. For example, APIs allow you to build new experiences that enable your customers to order online and do curbside pick up. What common APIs are used to build new experiences? What other preferences are important to deliver a great experience?

Customer Experience 90

Customer Experience Digital transformation Analytics Sales 90

Reltio

APRIL 1, 2020

This post offers a look at the topic of scalability, outlining what the concept means and how it applies to customer data management, with some customer examples. However, delivering consistent and engaging customer experiences at scale and making an impact at the point of engagement, in the real-time, present significant challenges.

Retail 68

Retail MDM Cloud Customer Experience 68

Thales Cloud Protection & Licensing

JANUARY 26, 2021

The Verizon DBIR 2020 report indicates that financially motivated attacks against retailers have moved away from Point of Sale (POS) devices and controllers, towards web applications. Figure 1: Web application breaches in the Retail industry. There are two ways to protect customers’ PAN, encryption and tokenization.

Security 143

Security Retail Authentication Big data 143

IBM Big Data Hub

DECEMBER 14, 2022

Instances like these are far too common—the debacle ends up being costly for the company, and frustrating for both customer and agent. Conversational AI solutions for customer service have come a long way, helping organizations meet customer expectations while reducing containment rates, complexity, and costs.

Customer Experience 86

Customer Experience Mining Retail Analytics 86

Rocket Software

MARCH 11, 2022

According to research by Aberdeen, the industries with the strongest need for terminal emulation are business services (accounting, HR and consulting, for example), manufacturing, retail, education, healthcare, finance and insurance. When employee experiences are improved, customer experiences benefit as a result.

Retail 52

Retail Manufacturing Compliance Access 52

CGI

FEBRUARY 27, 2020

Closely following this priority is enhancing working capital management, along with meeting new and upcoming regulations. . Ultimately, they are focusing on providing best-in-class products and services, as well as rolling out more digital servicing to deliver a more instant—and comprehensive—customer experience. .

Retail 90

Retail Marketing Blockchain Customer Experience 90

IBM Big Data Hub

SEPTEMBER 6, 2023

Generative AI is powering a new world of creative, customized communications, allowing marketing teams to deliver greater personalization at scale and meet today’s high customer expectations. 1 In regard to B2B marketing function, these leaders called out lead generation and sales nurturing as the top use cases.

Marketing 122

Marketing B2B Customer Experience Communications 122

erwin

FEBRUARY 14, 2019

All is going fine until a new kid on the block, born in the age of IT and the internet, quickly starts to create buzz and redefine what customers expect from the industry. ROI doesn’t meet expectations, the customer experience isn’t quite right , and data gets exposed or mishandled. Subscribe to to stay in the loop.

Digital transformation 75

Digital transformation Customer Experience Data breaches Retail 75

IBM Big Data Hub

FEBRUARY 23, 2024

Enterprises can use NLU to offer personalized experiences for their users at scale and meet customer needs without human intervention. It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience.

Analytics 106

Analytics Artificial Intelligence Marketing Education 106

erwin

JUNE 11, 2020

The retail industry has also employed data intelligence in developing tools to better forecast and plan according to supply and demand trends and consumer Key Performance Indicators (KPI). Real-time data analytics can be used by businesses to better meet customer needs as it arises and improve customer satisfaction.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

Thales Cloud Protection & Licensing

JUNE 23, 2021

This transformation from ownership to usership started in software but can be applied to almost every industry, from entertainment and retail to agriculture, energy, construction, trade, and transport. Customers now want to use a product when they need it, without paying to own it forever. But more often, by using the S.A.V.E

Digital transformation 71

Digital transformation Energy and Utilities Agriculture Customer Experience 71

IBM Big Data Hub

NOVEMBER 30, 2022

AI and machine learning enable more self-service answers and actions and help route customers who need live agent support to the right place – continuously analyzing customer interactions to improve response. Ultimately, improved resolution rates mean better customer experiences and improved brand reputation.

Customer Experience 52

Customer Experience Mining Retail Analytics 52

CGI

AUGUST 21, 2018

Higher electricity rates are unpopular, yet keeping the lights on while meeting climate change targets is not up for discussion. Mobile technologies have been a key area of innovation over the past years, used to improve the customer experience and reduce the cost of operations. Mobile solutions are becoming “table stakes”.

Energy and Utilities 40

Energy and Utilities Digital transformation IoT Customer Experience 40

IBM Big Data Hub

JANUARY 16, 2024

Successful companies fuse product development practices with overarching business strategies to ensure sustainable innovations that will resonate efficiently and sustainably with customers—both in existing markets and among new target audiences. Will the proposed product or feature meet an unmet need?

Marketing 83

Marketing Manufacturing Sales Customer Experience 83

CGI

JANUARY 9, 2019

The customers that federal agencies serve—which include other federal, state and local government agencies and commercial businesses, as well as individuals—all expect a digital experience just as sophisticated as they get from their banks or online retailers.

Digital transformation 40

Digital transformation Customer Experience Government Retail 40

Rocket Software

DECEMBER 9, 2021

To meet the needs of the business, the DBA needs concierge-level assistance to maintain peak effectiveness in expected areas, while expanding for new business demands. Senior App Dev Executive to ensure high quality customer experiences for online banking. Lead Mainframe Software Developer to deliver performance to meet SLAs.

Customer Experience 59

Customer Experience Retail Cloud Digital transformation 59

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Reltio

JUNE 22, 2020

3 Things Data Innovators at Retail & Luxury Brands Have in Common. Retail and luxury brand leaders may use different terms to describe customers, including “clients” or “guests.” Therefore, they use connected customer 360 profiles to power connected, hyper-personalized experiences across digital and human interactions.

Retail 78

Retail MDM Customer Experience Analytics 78

Reltio

MARCH 12, 2020

Virtual conferencing companies like Zoom, food delivery such as DoorDash, Uber Eats, and Green Chef, retailers like Walmart.com, Amazon, and Netflix are better positioned than many of their traditional competitors. . The pressure to move to digital has never been higher.

Sales 85

Sales Marketing Retail Analytics 85

Ascent Innovations

AUGUST 29, 2020

Reduced turnaround time leading to better end-customer experience. At the same time, the consumer (retailer) will be able to launch new product lines with minimal risk. This process helped maintain a smooth production flow, meet the end-customer demand effectively and reduced freight costs.

Customer Experience 98

Customer Experience Risk Retail Manufacturing 98

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

CGI

MARCH 15, 2015

Insights are shared through customer-facing channels to prompt cashiers to invite customers into a dialog with a store service representative, assign a call center agent to contact a customer, or adjust mailings accordingly. These are examples of using omni-channel management to create a better customer experience.

Big data 40

Big data Customer Experience Retail Analytics 40

Reltio

AUGUST 16, 2018

While there are many tools being offered to meet GDPR and other regulatory requirements, companies should use a Modern Data Management platform that supports both offensive (e.g. improve operational efficiencies, deliver better customer experiences) data strategies, and has defensive (e.g.

GDPR 70

GDPR MDM Compliance Personal data 70

Ascent Innovations

AUGUST 29, 2020

Reduced turnaround time leading to better end-customer experience. At the same time, the consumer (retailer) will be able to launch new product lines with minimal risk. This process helped maintain a smooth production flow, meet the end-customer demand effectively and reduced freight costs.

Customer Experience 52

Customer Experience Risk Retail Manufacturing 52

Info Source

OCTOBER 8, 2019

To meet today’s increased front-office demands, we have developed a new compact scanner that handles IDs and passports, plus mixed batches and continuous ADF* 2 document scanning. Fast, reliable, and hassle-free scanning for a better customer experience.

Customer Experience 40

Customer Experience Financial Services Retail IT 40

Reltio

JANUARY 28, 2021

Selling online rather than, or in addition to, retail outlets lets brands interact directly with their customers and retain control over their messaging, customer experience, and consumer data. . MDM’s Role: Aggregating data on customer interactions and personalizing customer experiences is key in D2C.

MDM 98

MDM IoT Customer Experience Unstructured data 98

Thales Cloud Protection & Licensing

MAY 22, 2023

8 Key Components of a CIAM Platform sparsh Tue, 05/23/2023 - 04:15 Customer Identity and Access Management (CIAM) is essentially developed to improve the customer experience (CX), ensure the highest level of security, protect customer data, and support the management of external, non-employee identities.

Customer Experience 71

Customer Experience Authentication Passwords Retail 71

IBM Big Data Hub

DECEMBER 20, 2023

Examples of industries that have switched from monolithic architecture to microservices include subscription-based streaming services like Netflix, which uses microservices to track user activities, their history and other data to make real-time recommendations for enhanced engagement and better customer experiences.

Cloud 104

Cloud Digital transformation Customer Experience Compliance 104