Reltio

MAY 21, 2019

So I decided to take the opportunity and meet her. Martha earlier worked with one of our customers and had recently moved to another company as VP – Customer Innovation and Experience. She was delighted that we could meet in person and suggested an early morning breakfast meet. At a café near my hotel.

Customer Experience 89

Customer Experience Retail B2C Marketing 89

IBM Big Data Hub

DECEMBER 14, 2022

Instances like these are far too common—the debacle ends up being costly for the company, and frustrating for both customer and agent. Conversational AI solutions for customer service have come a long way, helping organizations meet customer expectations while reducing containment rates, complexity, and costs.

Customer Experience 87

Customer Experience Mining Retail Analytics 87

IBM Big Data Hub

NOVEMBER 30, 2022

AI and machine learning enable more self-service answers and actions and help route customers who need live agent support to the right place – continuously analyzing customer interactions to improve response. Ultimately, improved resolution rates mean better customer experiences and improved brand reputation.

Customer Experience 52

Customer Experience Mining Retail Analytics 52

erwin

JUNE 11, 2020

With tools such as Artificial Intelligence, Machine Learning, and Data Mining, businesses and organizations can collate and analyze large amounts of data reliably and more efficiently. Real-time data analytics can be used by businesses to better meet customer needs as it arises and improve customer satisfaction.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103