IBM Big Data Hub

SEPTEMBER 18, 2023

Through this period of rapid transformation, financial institutions must also deliver frictionless experiences to help maintain long-lasting client relationships and gain new market share. These pain points can pose a challenge for both banking institutions and payments companies to meet performance and growth ambitions.

Customer Experience 78

Customer Experience Financial Services Cloud Compliance 78

IBM Big Data Hub

AUGUST 2, 2023

Chatbots and the customer service experience As the world shifts to a more fast-paced lifestyle, there is a status quo of fast and efficient customer support services. To meet customers wants and needs, businesses need to provide around the clock support. 
 How do customer service chatbots work?

Customer Experience 55

Customer Experience Artificial Intelligence Retail Marketing 55

IBM Big Data Hub

SEPTEMBER 8, 2023

Brands that deliver an excellent customer experience (CX) will always be more resilient than those that don’t. Giving our customers personalized support at every stage of their journey is proven to earn their longtime loyalty—and keep them from switching to a competitor. It’s a win/win!

Customer Experience 127

Customer Experience Artificial Intelligence Authentication Communications 127

Thales Cloud Protection & Licensing

MARCH 22, 2023

5 Ways CIAM Ensures a Seamless and Secure Customer Experience divya Thu, 03/23/2023 - 05:27 In today's digital-first world, providing customers with trustworthy, hassle-free interactions is critical to business success. Finally, as these customers become savvier, their data privacy and control expectations are growing.

Customer Experience 71

Customer Experience Security Authentication Privacy 71

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Reltio

APRIL 14, 2020

In this new paradigm, connecting with customers is more critical than ever. Companies still have to compete based on customer experiences, but it’s about much more too. Connecting with customers truthfully, honestly and sincerely is more critical than ever. The Evolving Role of Data in the Experience Economy.

Customer Experience 52

Customer Experience Communications IT Access 52

Reltio

MAY 1, 2020

Building personalized and connected customer experiences is more important than ever. They want to be there for their customers through good times and bad and they are focused on serving, protecting and retaining their customers. But delivering personalized, connected customer experiences across all touchpoints is hard.

Customer Experience 80

Customer Experience Marketing Sales Communications 80

CGI

JANUARY 28, 2020

Using the online marketplace to enhance customer experience. Justifiably, these brands often prefer to initially invest in the omni-channel nature of their e-commerce platform to sell their own products and meet the needs of their customers and network of physical stores. Tue, 01/28/2020 - 05:20.

Customer Experience 80

Customer Experience Retail e-Delivery Sales 80

Reltio

MARCH 18, 2021

It’s no surprise that businesses are focused on providing excellent customer experiences more than ever before. Customer satisfaction based on great customer experience management is more important each and every day. This has led to the ever-growing importance of a great customer experience strategy.

Customer Experience 52

Customer Experience Artificial Intelligence Sales Analytics 52

OpenText Information Management

JULY 10, 2020

In a 2017 State of Global Customer Service Report by Microsoft, 98% of respondents said customer service was important in their brand choices and loyalty. Statistics like that one are probably why 39% of CEOs surveyed in a Walker report rated customer experience as the most effective method for beating their competitors.

Customer Experience 64

Customer Experience IT Communications Cloud 64

OpenText Information Management

APRIL 15, 2024

Instead of optimizing each isolated touchpoint, businesses should embrace a comprehensive view of the customer journey , spanning across all channels. OpenText™ Experience Cloud Edition 24.2 continues to innovate with a holistic approach to customer experiences and customer success.

Cloud 59

Cloud Customer Experience Communications Sales 59

Reltio

SEPTEMBER 9, 2019

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. Kate Tickner, Reltio. The D.O.M.O.R.E.

Customer Experience 53

Customer Experience Insurance Digital transformation Analytics 53

Info Source

DECEMBER 9, 2019

Ephesoft is able to meet our requirements and is versatile to scale with us as we continue to transform our business processes to deliver faster, simpler and more responsive customer experience to our clients,” said Mr. Joel Kornreich, group chief executive officer of Alliance Bank. IRVINE, Calif., 9, 2019 – Ephesoft, Inc. ,

Customer Experience 52

Customer Experience Financial Services Digital transformation Sales 52

OpenText Information Management

JANUARY 9, 2024

1 However, … The post Get flexible training options to meet all learning needs appeared first on OpenText Blogs. In order to drive user adoption and realize a return on that investment, you need your users to learn how to use the software. It’s been reported that ineffective training costs companies $13.5

Customer Experience 49

Customer Experience Content services 49

Reltio

NOVEMBER 9, 2019

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. The D.O.M.O.R.E.

Customer Experience 40

Customer Experience Insurance Digital transformation MDM 40

DXC Technology

AUGUST 29, 2019

To earn customer loyalty and respect, we are expected to meet customers’ needs at every interaction. At the same time, it has become increasingly difficult to innovate effectively to meet those needs in today’s complex and […].

Customer Experience 64

Customer Experience IT 64

OpenText Information Management

SEPTEMBER 13, 2022

Entitled “Meeting the Challenges of Marketing Communications Delivery,” it provides insights into how the ad business is evolving their infrastructure to meet customer communication requirements. Independent research firm IDG has published a white paper based on surveys of ad agency executives.

Communications 52

Communications Marketing Paper Customer Experience 52

Reltio

JULY 21, 2021

How an increased focus on first-party data could be the recipe for success in delivering an amazing omnichannel customer experience. Why master data management should be the icing on that cake to enhance your customers’ experiences across all channels – not just digital. First-party data and cookies.

Customer Experience 52

Customer Experience B2C MDM B2B 52

CGI

FEBRUARY 28, 2018

Digital Customer Experience is becoming the deciding battlefield on the insurance landscape. Who should set the agenda for transforming your Customer Experience is something I have seen change over recent years. p.butler@cgi.com. Wed, 02/28/2018 - 10:36. Although respective remits often tend to be company specific.

Customer Experience 40

Customer Experience Insurance Artificial Intelligence Retail 40

CGI

APRIL 22, 2016

Is utopia achievable in digital customer experience? I attended last week’s T-E-N (The Executive Network) Summit in central London on ‘The Customer Journey – Multichannel Customer Engagement. How prepared and committed is your organisation and management to deliver transformational customer engagement?

Customer Experience 40

Customer Experience e-Delivery Digital transformation IT 40

OpenText Information Management

MAY 25, 2023

Has your customer communications management (CCM) solution reached the end of the road? Customer experience is evolving at a breakneck pace. According to Accenture, 64% of consumers wish companies would respond faster to meet … The post Has your CCM solution reached the end of the road?

Customer Experience 52

Customer Experience Communications Compliance Cloud 52

OpenText Information Management

DECEMBER 17, 2020

New research shows that digital transformation and providing positive customer experiences are the top two priorities for banking in a pandemic-impacted world. COVID-19 accelerated digital transformation across every industry sector.

Digital transformation 111

Digital transformation Customer Experience Paper Insurance 111

OpenText Information Management

JUNE 29, 2023

Agent experience management (AXM) is an imperative practice for creating a holistic and exceptional customer experience. If it’s not embraced organizations, it becomes very challenging to achieve a total experience that meets customer expectations.

Customer Experience 52

Customer Experience IT Communications Marketing 52

Info Source

APRIL 25, 2019

It creates a completely new frictionless user experience for all onboarding and data entry scenarios like sign-up, registration, and document input, supports organizations’ digital transformation and robotic process automation (RPA) strategies.

Customer Experience 40

Customer Experience Digital transformation Insurance Financial Services 40

AIIM

OCTOBER 15, 2018

In a recent AIIM webinar, Craig Le Clair, Forrester VP and Principle Analyst, and Florian Vondal, Allianz Solution Architect, took a closer look at the “esign of the times” and what must be considered when attempting to accelerate e-signature adoption enterprise-wide and meet global compliance.

Compliance 109

Compliance Insurance Digital transformation Authentication 109

IBM Big Data Hub

APRIL 1, 2024

Conversational AI solutions can have several product applications that drive revenue and improve customer experience. For instance, an intelligent chatbot can address common customer concerns regarding bill explanations. GenAI solutions such as IBM watsonx™ Code Assistant meet the core technical needs of enterprises.

Customer Experience 85

Customer Experience Analytics Sales Marketing 85

IBM Big Data Hub

DECEMBER 7, 2023

Organizations have always used some degree of technology to provide an excellent customer experience , but the future of customer service will demand even more advancements to meet customers’ growing expectations.

Customer Experience 86

Customer Experience Artificial Intelligence Analytics Marketing 86

OpenText Information Management

NOVEMBER 16, 2022

Improving the customer experience (CX) is a top priority with senior management in any organization and to keep customer satisfaction high, one must be able to measure and understand the customer interactions that are taking place in your contact centers and at any point of your customer engagement.

Customer Experience 52

Customer Experience Communications Marketing Analytics 52

IBM Big Data Hub

MAY 16, 2023

For big brands across all industries, today’s marketing campaigns are customized for specific audiences. These campaigns often need to be tailored to meet requirements in specific regions, which means navigating various regulations and standards. This leads to stronger customer relationships, which leads to higher customer value.

Marketing 75

Marketing Customer Experience Financial Services Retail 75

IBM Big Data Hub

DECEMBER 15, 2023

Paying attention to the latest customer service trends ensures that an organization is prepared to meet changing customer expectations. Customer loyalty is waning, spurred on by the COVID-19 pandemic, social influences and the ease of switching brands.

Artificial Intelligence 76

Artificial Intelligence Customer Experience Communications Libraries 76

IBM Big Data Hub

JULY 17, 2019

Learn how Sara Hines, an IBM recognized woman leader in AI, rounds-up an “angsty AI teen” to improve the customer experience at Humana.

Customer Experience 70

Customer Experience IT 70

IBM Big Data Hub

NOVEMBER 6, 2023

Service providers need technology systems with a centralized customer journey log that can track interactions, sentiment and next steps across every touchpoint to deliver a seamless customer experience. However, this isolated qualitative customer information is not enough to serve a client’s needs.

Customer Experience 112

Customer Experience Sales Marketing Risk 112

OpenText Information Management

APRIL 15, 2024

In this release, we've strengthened OpenText™ Documentum to meet the growing demand for speed and automation, enabling users to quickly find the information they need to perform their tasks more efficiently. Needless to say, the way we work is changing, and OpenText is here to help keep you ahead of the curve.

Cloud 69

Cloud Analytics Digital transformation Customer Experience 69

Thales Cloud Protection & Licensing

MARCH 14, 2023

They also demand exemplary customer experience, and most are not shy about taking their business elsewhere if their expectations go unmet. How can retailers rise to meet these demands? In a saturated market, businesses must work hard to find the sweet spot, balancing customer experience, cyber security, and compliance.

Privacy 71

Privacy Retail Customer Experience B2C 71

IBM Big Data Hub

MARCH 29, 2024

Generating repeat business is critical: McKinsey’s report on customer acquisition states (link resides outside of ibm.com) that companies need to acquire three new customers to make up the business value of losing one existing customer. They need a great onboarding strategy to drive customer happiness from day one.

Customer Experience 66

Customer Experience Artificial Intelligence Marketing Communications 66

AIIM

APRIL 19, 2022

Organizations around the world have embraced the cloud as a way to fundamentally improve the performance of the business and dramatically improve customer experience. How do you use content services in the cloud to improve customer experience, accelerate cycle times, and reduce costs? Content Services in the Cloud.

Content services 174

Content services Cloud Customer Experience Compliance 174