IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 85

Artificial Intelligence Retail Unstructured data Insurance 85

Reltio

MAY 26, 2020

The move to direct-to-consumer (D2C) sales by Consumer Packaged Goods (CPG) companies is already a recognizable trend but it’s widely acknowledged that the global pandemic has accelerated its adoption. Learn from industries that have already had to digitally transform the customer experience.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

Rocket Software

MARCH 11, 2022

Improve experiences. According to research by Aberdeen, the industries with the strongest need for terminal emulation are business services (accounting, HR and consulting, for example), manufacturing, retail, education, healthcare, finance and insurance. When employee experiences are improved, customer experiences benefit as a result.

Retail 52

Retail Manufacturing Compliance Access 52

Thales Cloud Protection & Licensing

JANUARY 18, 2022

Understanding Changing Software Delivery Trends and Key Strategies for Growth. In it, we survey over 500 independent software and device vendors to discover how organizations are navigating digital transformation, evolving customer expectations, business intelligence, and more. Customer self service. Wed, 01/19/2022 - 07:23.

Customer Experience 93

Customer Experience Cloud Access Compliance 93

CGI

FEBRUARY 25, 2019

Traditionally, banks have manufactured, distributed and managed all of their own products and services. New regulation is stimulating innovation and competition, driving new banking models, products, services and customer experiences. Do you want to be a product manufacturer, distributor or both? Mon, 02/25/2019 - 23:59.

Manufacturing 45

Manufacturing Customer Experience Compliance Marketing 45

Thales Cloud Protection & Licensing

JANUARY 18, 2022

Understanding Changing Software Delivery Trends and Key Strategies for Growth. In it, we survey over 500 independent software and device vendors to discover how organizations are navigating digital transformation, evolving customer expectations, business intelligence, and more. Customer self service. Wed, 01/19/2022 - 07:23.

Customer Experience 79

Customer Experience Cloud Access Compliance 79

CGI

MAY 27, 2016

Much of what customers do in their everyday life has become the standard by which they measure companies - digital, instant response, great customer experience and services that are tailored to their needs.

Insurance 40

Insurance IoT Marketing Manufacturing 40

CGI

FEBRUARY 25, 2019

Traditionally, banks have manufactured, distributed and managed all of their own products and services. New regulation is stimulating innovation and competition, driving new banking models, products, services and customer experiences. Do you want to be a product manufacturer, distributor or both? Mon, 02/25/2019 - 23:59.

Manufacturing 40

Manufacturing Customer Experience Compliance Marketing 40

Reltio

FEBRUARY 20, 2020

These services follow three main buying patterns to support a new customer experience: product curation, replenishment or access. Manufacturers and retailers are now trying to harness the power of crowds to close the R&D as well as the initial and continuing demand gap.

Retail 52

Retail Customer Experience Sales Manufacturing 52

ARMA International

SEPTEMBER 13, 2021

Here, Part 1 discusses the key DT business drivers, concepts, and technology trends, how they are transforming organizations and society, and how the trends are affecting business users and customers. Some technology trends such as real-time data analytics are on-going, while others are more recent, such as blockchain.

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

Info Source

OCTOBER 21, 2022

The Manufacturing sector recovered strongly in 2021. These input types correlate strongly with expanding input channels, a trend that has accelerated during the pandemic. In 2021 Federal / National Government investments continued to stall based on their focus on compensation for the pandemic.

Marketing 52

Marketing Digital transformation Sales Paper 52

IBM Big Data Hub

OCTOBER 16, 2023

Such chatbots ensure that customers don’t have to wait, and even large numbers of simultaneous customers can get immediate attention around the clock and, hopefully, a more positive customer experience. AI and ML use decades of stock market data to forecast trends and suggest whether to buy or sell.

Marketing 49

Marketing Data science e-Discovery Analytics 49

Info Source

SEPTEMBER 15, 2023

The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic. The Healthcare and Manufacturing segments reflect major industry sectors related to demand for Capture & IDP Solutions in 2022.

Information capture 52

Information capture Marketing Records Management Customer Experience 52

Reltio

JULY 2, 2019

“As we move into a more automated age – where things are delivered by black-box techniques, deep learning and AI – it is even more important for the data to be correct because otherwise it will impact the customer experience.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

Reltio

JULY 31, 2019

Now businesses are acquiring as much data as they can, trying to exploit it to drive innovation and new customer experiences. What trends or changes do you predict to the data management arena in the next few years? Business moved faster than our ability to change the technology based on these relational database models.

Analytics 49

Analytics Blockchain Cloud Artificial Intelligence 49

IBM Big Data Hub

JUNE 29, 2023

Manufacturing has undergone a major digital transformation in the last few years, with technological advancements, evolving consumer demands and the COVID-19 pandemic serving as major catalysts for change. Here, we’ll discuss the major manufacturing trends that will change the industry in the coming year. Industry 4.0

Manufacturing 57

Manufacturing Artificial Intelligence Energy and Utilities Digital transformation 57

Reltio

JANUARY 28, 2021

It also powers your real-time operations across digital channels and human interactions such as call center and sales so you can deliver omnichannel connected customer experiences and boost NPS scores. With that said, modern master data management best practices power business transformation and the customer experiences of the future.

MDM 98

MDM Customer Experience Marketing Government 98

Reltio

JUNE 12, 2020

One reason is that it is a very big market opportunity as shown in McKinsey’s healthcare systems and services 2020 trends report : “ It has become clear that social, non-medical factors (…) play a major role in individual and population health.

Healthcare 52

Healthcare Access IoT Manufacturing 52

Reltio

JULY 10, 2019

Much of background is what we now call customer experience and its predecessors of CRM and eCommerce applications in Retail and CPG as well as PLM, ERP and supply chain. They then have the trust and credentials to win more of their customers’ business so they can build and maintain long-term relationships.

MDM 40

MDM Sales Digital transformation Cloud 40

Reltio

SEPTEMBER 9, 2019

Thanks to the effort of that group there are now standards across master data fields in most of the manufacturing related items. For example, if you take the same bottle of shampoo, the weight could vary greatly based on different stages of product research, product development and manufacturing.

Digital transformation 40

Digital transformation Retail Manufacturing Blockchain 40

KnowBe4

MAY 23, 2023

CyberheistNews Vol 13 #21 | May 23rd, 2023 [Double Trouble] 78% of Ransomware Victims Face Multiple Extortions in Scary Trend New data sheds light on how likely your organization will succumb to a ransomware attack, whether you can recover your data, and what's inhibiting a proper security posture.

Ransomware 78

Ransomware Phishing Security awareness Risk 78

Reltio

OCTOBER 9, 2022

Marketers can effectively generate customer profiles and touchpoints for hyper-personalized messaging. Manufacturers can monitor and manage the performance of different components and the overall infrastructure in their facilities. Improved customer experience due to better understanding of customer needs and preferences.

Big data 52

Big data MDM Unstructured data Analytics 52

IBM Big Data Hub

AUGUST 15, 2023

Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day. For example, data opens opportunities for more personalized customer experiences and, in turn, a competitive edge.

Artificial Intelligence 78

Artificial Intelligence IT Customer Experience Government 78