Customer Experience Manufacturing Retail Trends 
Reltio
JANUARY 9, 2020
Customer experience trends might change from time to time, but the central component remains steady: The customer must be at the heart of every business decision that you make. Customer Experience Trends: The Rise of the Consumer. Every facet of business has changed to adapt to the Experience Economy.
CGI
DECEMBER 9, 2019
Data monetization: driving the new competitive edge in retail. Retailers are fully aware that their future relies largely on their ability to use data efficiently. However, in today’s dynamic and highly competitive retail sector, retailers need to accelerate their plans and commit resolutely to the path of data monetization.
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IBM Big Data Hub
FEBRUARY 14, 2024
There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.
Reltio
MAY 15, 2020
As the crisis unfolds, consumer packaged goods (CPG) manufacturers have found themselves in an essential role. In the face of recessionary behavior driven by the total collapse of consumer confidence, CPG companies may find hyper-personalizing customer experience is the key to unlocking their competitive edge and long-term sustainability.
Reltio
MAY 26, 2020
The move to direct-to-consumer (D2C) sales by Consumer Packaged Goods (CPG) companies is already a recognizable trend but it’s widely acknowledged that the global pandemic has accelerated its adoption. Learn from industries that have already had to digitally transform the customer experience.
Rocket Software
MARCH 11, 2022
According to research by Aberdeen, the industries with the strongest need for terminal emulation are business services (accounting, HR and consulting, for example), manufacturing, retail, education, healthcare, finance and insurance. When employee experiences are improved, customer experiences benefit as a result.
Reltio
FEBRUARY 20, 2020
Within four years, the industry around these consumer product and retail companies grew 890% based on a recent survey by Hitwise. These services follow three main buying patterns to support a new customer experience: product curation, replenishment or access.
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