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7 customer experience trends in 2024

IBM Big Data Hub

Customer experience (CX) defines a customer’s journey with a company, including both direct and indirect touchpoints. Businesses that place the emotional needs of the buyer persona at the forefront of the customer experience strategy fosters great relationships.

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Uncovering trends in customer experience management

OpenText Information Management

In the context of the current landscape, what should customer experience leaders focus on in 2023? We’ve partnered with Aspire to produce a nuanced perspective on the state of the customer … The post Uncovering trends in customer experience management appeared first on OpenText Blogs.

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Exploring the hyper-competitive future of customer experience

IBM Big Data Hub

The future of customer experience (CX) is more : more data, more technology, more surprising and delighting. It’s also more pressure to retain those customers, whether those interactions happen online or in-store. As customer expectations and habits change, so too must the CX that organizations provide.

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Customer Experience Trends: How To Stand Out From the Crowd

Reltio

Customer experience trends might change from time to time, but the central component remains steady: The customer must be at the heart of every business decision that you make. Customer Experience Trends: The Rise of the Consumer. Every facet of business has changed to adapt to the Experience Economy.

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Unlocking value: Top digital transformation trends

IBM Big Data Hub

While digital transformation has been a trend for some years, emerging technologies have made this movement even more important. They face an ever-increasing cadre of startups and established organizations, all of whom are also trying to keep up to date on digital transformation trends to achieve a competitive edge.

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Top financial services trends of 2024

IBM Big Data Hub

While high interest rates and inflation concerns are carrying over into the new year, financial services trends signal to prepare for major changes in real-time by staying up-to-date on all financial services-related matters, including in banking and capital markets sectors. One example of this is in insurance.

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6 ecommerce trends to watch

IBM Big Data Hub

As the ecommerce market grows exponentially, six trends projected to heavily impact the global market are artificial intelligence (AI), augmented reality, live commerce, online-to-offline ecommerce, social commerce and voice assistants. The ecosystem has become more complex as business models advance and new ecommerce trends appear.

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