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Customer experience examples that drive value

IBM Big Data Hub

As such, more organizations are increasing their dedication to CX strategy and looking towards successful customer experience examples for inspiration. Thankfully, customer-centric organizations have many tools, examples, and use cases at their disposal to meet the growing needs of today’s customers.

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Customer first: New U.K. consumer duty for the financial services industry

OpenText Information Management

Have you ever been presented with stack of financial documents plastered with sticky notes and felt confused about where to sign and overwhelmed by the wording? This often happens to consumers when, for example, reviewing details about a new car lease or opening a new investment account.

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New York Department of Financial Services Issues Guidance Regarding Life Insurers’ Use of External Consumer Data in Underwriting

Data Matters

On January 18, 2019, the New York State Department of Financial Services (NYDFS) issued Circular Letter 2019-1 (the Circular Letter), addressing insurers’ use of external consumer data and information sources in underwriting for life insurance.

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Process Excellence: A transformational lever to extreme automation

IBM Big Data Hub

What do a Canadian energy company, a Dutch coffee retailer and a British multinational consumer packaged goods (CPG) company have in common right now? All are transforming their procurement operations by leveraging state-of-the-art process mining and intelligent automation technology. dollars annually in direct or indirect procurement.

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The Clock is Ticking for PCI DSS 4.0 Compliance

Thales Cloud Protection & Licensing

Virtually every major financial institution, retailer, and scores of payment processors have been the victims of data breaches, incurring both financial and reputational damage. According to the 2022 Thales Data Threat Report – Financial Services Edition , 52% of U.S. million, second only to healthcare.

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How AI is helping companies meet sustainability goals

IBM Big Data Hub

If we think about asset maintenance, for example, the questions are which technicians are available, where, and how should their work be prioritized. This use case shows how AI can help by processing unstructured image and video data in addition to structured data in the previous examples. It’s not about minimizing travel.

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The most valuable AI use cases for business

IBM Big Data Hub

For example, Amazon reminds customers to reorder their most often-purchased products, and shows them related products or suggestions. For example, a supply-chain function can use algorithms to predict future needs and the time products need to be shipped for timely arrival. Routine questions from staff can be quickly answered using AI.