AIIM

MARCH 9, 2021

This means we need to take full advantage of recognition and analytics technologies to streamline and automate how we develop that context. Metadata offers significant benefits in terms of understanding information in new ways and in being able to leverage that intelligence to drive innovation and the customer experience.

Metadata 225

Metadata IT Customer Experience Records Management 225

Everteam

MARCH 29, 2019

To cut this traditional scenario, and to keep up with the Digital Transformation that’s taking all the spot light today, many industries are evolving their customer experience and implementing the new developed customer service solution: Chatbots. An intent driven Chatbot to enhance customer service experience.

Customer Experience 75

Customer Experience Artificial Intelligence Digital transformation Data collection 75

Reltio

MAY 1, 2020

Building personalized and connected customer experiences is more important than ever. They want to be there for their customers through good times and bad and they are focused on serving, protecting and retaining their customers. But delivering personalized, connected customer experiences across all touchpoints is hard.

Customer Experience 80

Customer Experience Marketing Sales Communications 80

Reltio

JANUARY 23, 2020

Customer experience. If you haven’t come to the conclusion that CX matters, volumes of research quantifies the value of providing an exceptional - or even decent - customer experience, and the perils of getting it wrong. . PwC conducted eye-popping research into the future of customer experience. 88% of U.S.

Customer Experience 71

Customer Experience MDM Healthcare Marketing 71

IBM Big Data Hub

APRIL 1, 2024

We’ll discuss select high-impact product use cases that demonstrate the potential of AI to revolutionize the way we develop, market and deliver products to customers. Stacking strong data management, predictive analytics and GenAI is foundational to taking your product organization to the next level.

Customer Experience 86

Customer Experience Analytics Marketing Sales 86

Krebs on Security

MARCH 20, 2023

” And, ‘If it’s so ‘customer proprietary,’ why is AT&T sharing it with marketers?” AT&T’s disclosure said the information exposed included customer first name, wireless account number, wireless phone number and email address. ” Also maybe, “What can I do about it?”

Customer Experience 286

Customer Experience Privacy Data collection Marketing 286

CGI

OCTOBER 14, 2019

Driving new revenue streams through artificial intelligence and advanced analytics. For more than 50 years, banks have relied on computers and software to manage and secure their data, as well as protect their customers’ interests. Foundational steps in adopting AI and advanced analytics. ravi.kumarv@cgi.com.

Artificial Intelligence 64

Artificial Intelligence Analytics Customer Experience Big data 64

IBM Big Data Hub

MAY 16, 2023

Managed marketing services are the outsourcing of marketing business processes, such as campaign planning and execution, content management and enhancement, marketing analytics and other marketing support (SEO, social listening and loyalty). This leads to stronger customer relationships, which leads to higher customer value.

Marketing 76

Marketing Customer Experience Financial Services Retail 76

IBM Big Data Hub

APRIL 25, 2024

This reality means that every brand in every industry with every business model needs to optimize the commerce experience, and thus the customer experience , to drive conversion rates and revenues. Experience is the North Star of conversion. But the paradigm has shifted.

Customer Experience 93

Customer Experience Retail Marketing Sales 93

IBM Big Data Hub

APRIL 18, 2023

Improved customer experience: The convergence of wire transfers and real-time payments to ISO 20022 improves the customer experience by providing faster, more convenient and more secure payment options. These can help to increase customer satisfaction and loyalty. Real-Time Payments and Wire Transfer).

Analytics 119

Analytics Customer Experience Compliance Risk 119

Thales Cloud Protection & Licensing

MAY 7, 2024

Read on to explore how Customer Identity and Access Management (CIAM) solutions empower companies to navigate these complex requests, aligning with regulatory compliance while enhancing operational efficiency and strategic positioning. This efficiency not only reduces operational costs but also enhances the customer experience.

Compliance 71

Compliance GDPR Personal data Customer Experience 71

Micro Focus

JULY 29, 2022

In the second installment of his “How to Run and Transform” blog series, Achmad Chadran reviews how Value Stream Management brings the customer experience perspective into key software development and delivery processes and resources to better align operations with business objectives. View Article.

Customer Experience 78

Customer Experience Analytics Digital transformation Artificial Intelligence 78

IBM Big Data Hub

OCTOBER 30, 2023

IBM, a pioneer in data analytics and AI, offers watsonx.data, among other technologies, that makes possible to seamlessly access and ingest massive sets of structured and unstructured data. Real-time data analytics helps in quick decision-making, while advanced forecasting algorithms predict product demand across diverse locations.

Analytics 86

Analytics Retail Cloud Insurance 86

Info Source

OCTOBER 6, 2020

NYSE: AYX), a leader in analytic process automation (APA ), to deliver process intelligence capabilities that complement the Alteryx Analytic Process Automation Platform. The Alteryx APA Platform unifies analytics, data science and data-centric process automation in one self-service platform. MILPITAS, Calif.,

Analytics 40

Analytics Digital transformation Mining Data science 40

IBM Big Data Hub

MAY 31, 2023

Smart components (phones, tablets, sensors, microprocessors and analytics). Fueled by data, a product can be connected interactively with a broader ecosystem, offering an enhanced customer experience (CX), optimized product performance and services, and an agile supply chain that can deliver new sources of value to the customer.

Manufacturing 99

Manufacturing Cloud Customer Experience Analytics 99

Collibra

MAY 1, 2024

As a Chief Data and Analytics Officer (CDAO) or Chief Data Officer (CDO), you stand at the forefront of transforming data into a strategic asset. By applying advanced analytics and machine learning techniques, they can uncover new opportunities and drive innovation. And all this before the introduction of generative AI.

Analytics 74

Analytics Government Compliance Customer Experience 74

IBM Big Data Hub

DECEMBER 7, 2023

Organizations have always used some degree of technology to provide an excellent customer experience , but the future of customer service will demand even more advancements to meet customers’ growing expectations. AI-powered customer service does not necessarily mean that all interactions will be self-serve.

Customer Experience 86

Customer Experience Artificial Intelligence Analytics Marketing 86

Reltio

AUGUST 10, 2020

APIs play a key role in digital and customer experience initiatives. For example, APIs allow you to build new experiences that enable your customers to order online and do curbside pick up. What common APIs are used to build new experiences? What other preferences are important to deliver a great experience?

Customer Experience 90

Customer Experience Digital transformation Analytics Sales 90

IBM Big Data Hub

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. Digital transformation is an important component of a modern organization’s business operations.

Digital transformation 78

Digital transformation Customer Experience Artificial Intelligence IoT 78

AIIM

APRIL 1, 2019

At the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. ANALYTICS SERVICES – automated tools to prepare ALL of its information – both structured and unstructured – for machine learning.

Digital transformation 164

Digital transformation Content services Customer Experience Records Management 164

IBM Big Data Hub

JANUARY 3, 2024

Enormous strides are taking place to adopt this technology to positively impact daily experiences as individuals and consumers. Enormous strides are taking place to adopt this technology to positively impact daily experiences as individuals and consumers. But what about in the world of voice? But there’s more.

Analytics 110

Analytics Customer Experience IT Artificial Intelligence 110

Collibra

SEPTEMBER 9, 2022

Duplication of contact details, for example, affects customer experience significantly. Duplicate data increases the probability of skewed analytical results. If your customer data is not accurate, personalized customer experiences disappoint, and marketing campaigns underperform. . Inaccurate data.

Analytics 92

Analytics Customer Experience Marketing Unstructured data 92

The Last Watchdog

MARCH 8, 2023

Related: It’s all about attack surface management APIs help digital transformation by enabling faster and more efficient business processes, improving customer experience, and providing new ways to interact with your business. So, how can you ensure your API security is effective and enable your digital transformation?

Digital transformation 200

Digital transformation Security Data breaches Customer Experience 200

OpenText Information Management

APRIL 17, 2024

From the many customers I have worked with since the beginning of the pandemic, when digital transformation accelerated, I learned that keeping up speed, while staying relevant, hugely depends on insight. Any person will measure their experience based on whether the right service is provided to them, at the right time, for the right price.

Unstructured data 62

Unstructured data Customer Experience Digital transformation Mining 62

AIIM

MARCH 16, 2021

customer number vs. customer ID). For example, a customer field on a contract may be composed of a mandatory customer number, mandatory customer name of up to 75 characters, and optional numeric credit limit field. Make sure to assess how business users categorize, file, or otherwise organize their content today.

Metadata 161

Metadata ECM Customer Experience Analytics 161

Collibra

FEBRUARY 11, 2022

In his book Getting in Front on Data , Tom Redman states, “Data is of high quality if it is fit for its intended use (by customers) in operations, analytics, decision-making, and planning. High-performing AI initiatives – Monitoring data drift helps detect accuracy and performance of analytic models over time.

IT 52

IT Analytics Sales Metadata 52

AIIM

MAY 12, 2020

In fact, 40% of all business technology spending will go towards these changes, and, as of 2018, advanced analytics was the greatest form of digital investment, and there were plans to increase similar solution investments by 75% over the course of the next several months. What is Digital Transformation?

Digital transformation 237

Digital transformation Customer Experience Artificial Intelligence Communications 237

Info Source

FEBRUARY 11, 2020

Kofax AP Agility Cloud combines the power of AI-driven capture, approval and exception workflows, automated general ledger coding, and analytics, delivering all the benefits of AP Agility to accounts payable departments seeking cloud-based solutions. Irvine, CA – Feb. Fully extensible best practice workflows.

Cloud 52

Cloud Marketing Digital transformation Analytics 52

IBM Big Data Hub

JULY 31, 2023

Did someone hack them and lock customers out? Here are some great use cases of banks that went beyond simply restarting modernization initiatives to significantly improve the value of their mainframes in the context of highly distributed software architectures and today’s high customer-experience expectations.

Financial Services 55

Financial Services Digital transformation Computer and Electronics Analytics 55

IBM Big Data Hub

NOVEMBER 29, 2023

We’ve seen examples of this in the latest evolution of chatbots.This canhelp businesses optimize their customer experiences, allowing them to quickly extract insights from interactions in their customers’ journey. Stream analytics can be used to help improve the speed and accuracy of models’ predictions.

Artificial Intelligence 93

Artificial Intelligence Unstructured data Analytics Customer Experience 93

Info Source

JULY 6, 2023

They acquire, classify, and convert unstructured and semi-structured information into enhanced usable data for use in business transactions, analytics, records management, discovery, and compliance applications. THE IMPACT OF CUSTOMER EXPERIENCE ON BUSINESS GROWTH Why is customer experience such a critical aspect for organisations?

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

OpenText Information Management

MARCH 11, 2020

In my last blog, I concluded by saying that a good Voice of the Customer (Voc) program is time, money, and effort well spent. By gathering feedback at key points in your customer’s journey and acting on it, your organization can be a market leader in your respective industry. appeared first on OpenText Blogs.

Customer Experience 93

Customer Experience Marketing IT Artificial Intelligence 93

IBM Big Data Hub

FEBRUARY 23, 2024

Predictive analytics integrates with NLP, ML and DL to enhance decision-making capabilities, extract insights, and use historical data to forecast future behavior, preferences and trends. ML and DL lie at the core of predictive analytics, enabling models to learn from data, identify patterns and make predictions about future events.

Analytics 107

Analytics Artificial Intelligence Marketing Education 107

Bill Schmarzo - Dell EMC

FEBRUARY 14, 2018

Organizations use accounting, auditing, investigative, data and analytic skills to “follow the money” and determine their financial value. However this infatuation with following the money can actually lead organizations astray, and make the vulnerable to disruption and disintermediation from more nimble, more customer-focused organizations.

Artificial Intelligence 102

Artificial Intelligence Analytics Customer Experience Big data 102

IBM Big Data Hub

JULY 5, 2022

From powering the Marriott Bonvoy loyalty program used by 140M+ customers, to enabling AI to assist Via’s riders in 36 million trips per year , Db2 i s the tested, resilient, and hybrid database providing the extreme availability, built-in refined security, effortless scalability, and intelligent automation for systems that run the world.

Analytics 97

Analytics Cloud Access Paper 97

Reltio

FEBRUARY 12, 2019

If connected and personalized customer experience is your immediate goal, and if you want to know everything about achieving it, look no further. Enterprises recognize the value of connected experiences through every stage of customer journey, and want to provide relevant offers to maximize the customer lifetime value.

MDM 53

MDM Customer Experience Digital transformation Analytics 53