erwin

AUGUST 6, 2020

With your employees connected and armed with data that paints a clear picture of the business, your organization is better prepared to turn its attention to whatever your strategic priority may be – i.e. digital transformation, customer experience, or withstanding this current (or future) crisis. So, what is data literacy?

Government 135

Government Digital transformation Customer Experience Mining 135

OpenText Information Management

MARCH 11, 2020

In my last blog, I concluded by saying that a good Voice of the Customer (Voc) program is time, money, and effort well spent. By gathering feedback at key points in your customer’s journey and acting on it, your organization can be a market leader in your respective industry. appeared first on OpenText Blogs.

Customer Experience 93

Customer Experience Marketing IT Artificial Intelligence 93

CGI

DECEMBER 9, 2019

The 2019 CGI Client Global Insights reveals that harnessing the power of data analytics to drive real-time insights and improved personalization for new revenue streams is a top business priority for the retail and consumer services executives interviewed. Learning from pioneers. The growing significance of data in retail is unquestionable.

Retail 96

Retail Sales Customer Experience Artificial Intelligence 96

ARMA International

SEPTEMBER 13, 2021

Here, Part 1 discusses the key DT business drivers, concepts, and technology trends, how they are transforming organizations and society, and how the trends are affecting business users and customers. Some technology trends such as real-time data analytics are on-going, while others are more recent, such as blockchain.

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

IBM Big Data Hub

DECEMBER 14, 2022

Conversational AI solutions for customer service have come a long way, helping organizations meet customer expectations while reducing containment rates, complexity, and costs. It starts with bringing AI into the mix and ends with more cost-efficient operations and more satisfied customers. Advanced analytics.

Customer Experience 79

Customer Experience Mining Retail Analytics 79

CGI

MAY 16, 2018

Digital connectedness dominates the customer experience. As digital customers, we use devices, functioning in a myriad of ways to research, shop and purchase basic necessities, including consumer healthcare products like sunscreen, vitamins and toothpaste. Fast data applies big data analytics to smaller data sets in real time.

Customer Experience 40

Customer Experience Big data Mining Analytics 40

IBM Big Data Hub

SEPTEMBER 20, 2022

In this relationship, we use IBM’s advanced analytics and AI capabilities to analyze the massive amount of data produced by fantasy football. Just like IBM’s other clients, ESPN is operating in a highly competitive market, and requires constant innovation to improve the customer experience. Let me explain.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Mining Analytics 52

Info Source

JANUARY 28, 2021

Signavio’s process modeling and management functionalities, and its process governance and collaboration solution, are among the market leaders in the industry and are the missing component for providing our customers an end-to-end process transformation suite.”. It includes support for an accelerated move of core ERP processes to the cloud.

Mining 52

Mining Customer Experience Marketing Cloud 52

IBM Big Data Hub

JULY 24, 2023

An increase in devices connecting to individual applications, the rise of cloud computing and the development of new products have led companies to invest in digital services to meet customer needs. Organizations strive to minimize downtime as it interrupts their services and jeopardizes their reputation with customers and partners.

Analytics 54

Analytics IT Big data Cloud 54

ARMA International

SEPTEMBER 22, 2021

Part 1 discussed the key DT business drivers, concepts, and technology trends, how they are transforming organizations and society, and how they are affecting business users and customers. Some technology trends such as real-time data analytics are on-going, while others are more recent, such as blockchain. Enabling CS for DT.

Digital transformation 52

Digital transformation Content services IT e-Discovery 52

Bill Schmarzo - Dell EMC

FEBRUARY 14, 2018

Organizations use accounting, auditing, investigative, data and analytic skills to “follow the money” and determine their financial value. However this infatuation with following the money can actually lead organizations astray, and make the vulnerable to disruption and disintermediation from more nimble, more customer-focused organizations.

Analytics 40

Analytics Artificial Intelligence Customer Experience Big data 40

IBM Big Data Hub

NOVEMBER 30, 2022

Instances like these are far too common—the debacle ends up being costly for the company, and frustrating for both customer and agent. Luckily, the AI solutions for customer service available now mean that customer care doesn’t have to be complicated. 81% of customers say they want more self-service options.

Customer Experience 52

Customer Experience Mining Retail Analytics 52

ChiefTech

MARCH 17, 2013

My BarCamp Canberra 2013 presentation, "Pragmatic Ethnography" tried to capture a little of my own professional experience of working in the field. I'm not a ethnographer by training and its not on my CV, but I realise that I have often (and increasingly) employed methods that are common to ethnography in my work. Is it always appropriate?

Customer Experience 49

Customer Experience Mining Analytics Marketing 49

CGI

FEBRUARY 23, 2016

Customer Journey : Now you have your customer segments identified, step 5 is about defining the customer journey. What are the touch points – the sequences people go through that make up the total lifecycle of a customer? Customer experience. If all we have are opinions, let’s go with mine.”.

Manufacturing 40

Manufacturing Digital transformation Customer Experience Mining 40

CGI

OCTOBER 31, 2018

Utilities Digital Journey Insights (Part 3): Data, the new “digital capital” - Going beyond the hype of advanced analytics and AI. Yet, they also indicate that utilities are still in the early stages of exploiting advanced analytics and intelligent automation. Advanced analytics and automation: The business focus.

Energy and Utilities 40

Energy and Utilities Analytics Digital transformation Customer Experience 40

IBM Big Data Hub

SEPTEMBER 11, 2023

Built on decades of innovation in data security, scalability and availability, IBM Db2 keeps business applications and analytics protected, highly performant, and resilient, anywhere. For the past three decades, Db2 has provided stability and dependability for customers’ data management solutions. launched on MVS in 1985.

Analytics 86

Analytics Cloud IoT Paper 86

IBM Big Data Hub

APRIL 4, 2024

Ultimately, the successful implementation of BPM tools can lead to increased customer satisfaction, competitive advantage and improved business outcomes. Notifications can be generated to update customers about the status of their requests. This reduces response times and improves customer experience by making service more consistent.

Compliance 55

Compliance Mining Risk Marketing 55

Information Management Resources

NOVEMBER 21, 2017

Military insurer will predominantly be looking to hire software engineers and applications developers, it says.

Military 32

Military Insurance Customer Experience IT 32

Collibra

JULY 21, 2021

These data quality issues in financial services directly impact customer experience, interactions, and transactions, resulting in higher costs and lost revenue. Financial services also use the same data in reporting, analytics, and forecasting. Added applications and new data sources may not get reconciled correctly. .

Financial Services 59

Financial Services Analytics Compliance Risk 59