CGI

DECEMBER 9, 2019

The 2019 CGI Client Global Insights reveals that harnessing the power of data analytics to drive real-time insights and improved personalization for new revenue streams is a top business priority for the retail and consumer services executives interviewed. Learning from pioneers. The growing significance of data in retail is unquestionable.

Retail 96

Retail Sales Customer Experience Artificial Intelligence 96

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 82

Artificial Intelligence Retail Unstructured data Insurance 82

IBM Big Data Hub

APRIL 25, 2024

An early case study of BPR was Ford Motor Company, which successfully implemented reengineering efforts in the 1990s to streamline its manufacturing processes and improve competitiveness. Frustrated customers were left stranded in call lines and Bouygues at risk of being replaced by its competitors. The result?

Analytics 57

Analytics Communications Marketing Manufacturing 57

ARMA International

SEPTEMBER 13, 2021

Here, Part 1 discusses the key DT business drivers, concepts, and technology trends, how they are transforming organizations and society, and how the trends are affecting business users and customers. Some technology trends such as real-time data analytics are on-going, while others are more recent, such as blockchain.

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

IBM Big Data Hub

DECEMBER 8, 2023

A close-up of the SDV architecture The infrastructure layer This layer includes not only the vehicle but also the telco equipment, roadside units, smart city systems and similar components, as well as various backend systems of the original equipment manufacturers (OEMs).

Computer and Electronics 67

Computer and Electronics Manufacturing Cloud Customer Experience 67

Reltio

MAY 26, 2020

Learn from industries that have already had to digitally transform the customer experience. The What: Personalization – Data and the analysis of it gives CPGs the opportunity to personalize customer experiences more accurately, as well as target consumers with the right advertising. And then the flour ran out.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

IBM Big Data Hub

DECEMBER 20, 2023

By giving machines the growing capacity to learn, reason and make decisions, AI is impacting nearly every industry, from manufacturing to hospitality, healthcare and academia. Without an AI strategy, organizations risk missing out on the benefits AI can offer. What is an AI strategy?

Artificial Intelligence 71

Artificial Intelligence Customer Experience Cloud Government 71

IBM Big Data Hub

FEBRUARY 13, 2024

Design content, ad campaigns and innovative products that build better customer experiences. Innovators who want a custom AI can pick a “foundation model” like OpenAI’s GPT-3 or BERT and feed it their data. Remember how cool it felt when you first held a smartphone in your hand?

Artificial Intelligence 119

Artificial Intelligence Marketing Sales Communications 119

Info Source

NOVEMBER 13, 2023

AI-based solutions and subscription-based services will lower the barrier to entry for process automation and meet requirements for improved customer experience and employee satisfaction. Healthcare (which includes Pharma) and Manufacturing continue as the third and fourth largest vertical markets in 2022.

Information capture 52

Information capture Marketing Records Management Paper 52

Reltio

JULY 31, 2019

Michele is also a speaker, author and evangelist for the use of analytics to drive better business decision-making. What was your route into technology, data and analytics? I then worked on a large-scale BI project at Coca-Cola, which was where I really started to understand the importance of analytics. I grew up in St.

Analytics 49

Analytics Blockchain Cloud Artificial Intelligence 49

IBM Big Data Hub

OCTOBER 16, 2023

Marketers use ML for lead generation, data analytics, online searches and search engine optimization (SEO). ML also helps drive personalized marketing initiatives by identifying the offerings that might meet a specific customer’s interests. Then, it can tailor marketing materials to match those interests.

Marketing 48

Marketing Data science e-Discovery Analytics 48

Reltio

JULY 2, 2019

Martin Squires is a leader with extensive experience in customer insight, marketing analytics & data science. Selected for the last 5 years as a member of the Data IQ Data 100 , Martin has considerable experience helping organisations drive value from building a deeper understanding of their customers.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

Info Source

OCTOBER 21, 2022

Data is extracted, validated, and augmented to create the required information for a business process related to an Accounting Workflow, Case Management type applications, to comply with Records Management requirements or to fulfill analytics or discovery needs. The Manufacturing sector recovered strongly in 2021. VERTICAL MARKETS.

Marketing 52

Marketing Digital transformation Sales Paper 52

Reltio

OCTOBER 28, 2021

We had been discussing the recent increase in demand for Data Management technical skills and experience in the marketplace and why enterprise MDM (master data management) specifically is experiencing a revival of interest. For example Customer, Organisation, Product, Location. So why does MDM carry so much baggage from the past?

MDM 98

MDM IT B2B Sales 98

CGI

FEBRUARY 23, 2016

Customer Journey : Now you have your customer segments identified, step 5 is about defining the customer journey. What are the touch points – the sequences people go through that make up the total lifecycle of a customer? Customer experience. But how do you actually achieve that? Can you see change ahead?

Manufacturing 40

Manufacturing Digital transformation Customer Experience Mining 40

Info Source

DECEMBER 8, 2023

We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. The newer players in the ecosystem are advantaged by digital first processes that have been designed to provide a superior customer experience.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

Info Source

SEPTEMBER 15, 2023

The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic. The Healthcare and Manufacturing segments reflect major industry sectors related to demand for Capture & IDP Solutions in 2022.

Information capture 52

Information capture Marketing Records Management Customer Experience 52

Reltio

JANUARY 28, 2021

It also powers your real-time operations across digital channels and human interactions such as call center and sales so you can deliver omnichannel connected customer experiences and boost NPS scores. With that said, modern master data management best practices power business transformation and the customer experiences of the future.

MDM 98

MDM Customer Experience Marketing Government 98

Reltio

OCTOBER 9, 2022

This hasn’t gone unnoticed: A 2020 report by MicroStrategy found that around 94% of companies believe that digital transformation centered around data analytics applications will be essential to their business growth. Marketers can effectively generate customer profiles and touchpoints for hyper-personalized messaging.

Big data 52

Big data MDM Unstructured data Analytics 52

Reltio

AUGUST 17, 2018

It is important to capture unique customer insight to inform drug innovation. A Self-Learning Data Platform breaks down silos among medical affairs, marketing, business intelligence and manufacturing, and helps develop a common understanding of customer data and market insight across all departments. Value Creation (discovery).

MDM 70

MDM Sales Customer Experience Marketing 70

IBM Big Data Hub

JUNE 29, 2023

Manufacturing has undergone a major digital transformation in the last few years, with technological advancements, evolving consumer demands and the COVID-19 pandemic serving as major catalysts for change. Here, we’ll discuss the major manufacturing trends that will change the industry in the coming year. Industry 4.0 Industry 4.0

Manufacturing 55

Manufacturing Artificial Intelligence Energy and Utilities Digital transformation 55

Reltio

JULY 6, 2018

A leading PC & printer manufacturer & re-seller created a single global view of accounts. Reltio Cloud delivered an Account 360 solution to manage complex relationships and hierarchies among their business units, customers, and partners. Reduced IT & Operational Cost. Increased Productivity. Speed to Value.

MDM 60

MDM Insurance Retail Cloud 60

IBM Big Data Hub

AUGUST 15, 2023

Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day. This advancement does not come without its challenges. It’s an approach known as AI first or AI+.

Artificial Intelligence 75

Artificial Intelligence IT Customer Experience Government 75