Info Source

NOVEMBER 13, 2023

For the Capture & IDP Software market in the EMEA region, Infosource predicts an accelerated growth of end customer investments in the next 5 years. AI-based solutions and subscription-based services will lower the barrier to entry for process automation and meet requirements for improved customer experience and employee satisfaction.

Information capture 52

Information capture Marketing Records Management Paper 52

IBM Big Data Hub

APRIL 25, 2024

An early case study of BPR was Ford Motor Company, which successfully implemented reengineering efforts in the 1990s to streamline its manufacturing processes and improve competitiveness. Now, Finance of America is primed to deliver enhanced services—such as debt advisory—that will help promote lifetime customer loyalty.

Analytics 60

Analytics Communications Marketing Manufacturing 60

Info Source

DECEMBER 8, 2023

We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. The newer players in the ecosystem are advantaged by digital first processes that have been designed to provide a superior customer experience.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

Info Source

OCTOBER 21, 2022

Our analysis highlights continued strong growth in Case Management type solutions, which include use cases like onboarding and claims management, i.e., the automation of transactional business processes which relate to the processing of a “case.” The Manufacturing sector recovered strongly in 2021.

Marketing 52

Marketing Digital transformation Sales Paper 52

IBM Big Data Hub

MARCH 14, 2024

Apple was one of the first manufacturers to test the appetite for 5G in 2020 by offering its newest iPhone with 5G compatibility. Soon, expect 5G connectivity to play a bigger role in enhancing both the employee and customer experience.

Cloud 61

Cloud IoT Energy and Utilities Artificial Intelligence 61

IBM Big Data Hub

OCTOBER 16, 2023

Customer service use cases Not only can ML understand what customers are saying, but it also understands their tone and can direct them to appropriate customer service agents for customer support. Voice-based queries use Natural Language Processing (NLP) and sentiment analysis for speech recognition.

Marketing 51

Marketing Data science e-Discovery Analytics 51

ARMA International

SEPTEMBER 13, 2021

ARMA defines information as “Data that has been given value through analysis, interpretation, or compilation in a meaningful form” (ARMA 2016, p 28). Digital Experience Platforms (DXP). A good digital experience can underpin a good customer experience. Information and Content Explosion.

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

CGI

FEBRUARY 23, 2016

Inform yourself: Just like generals always prefer to fight the last war, most business analysis comes from the rear-view mirror. What are the touch points – the sequences people go through that make up the total lifecycle of a customer? Customer experience. Here are the steps: Step 1. Can you see change ahead?

Manufacturing 40

Manufacturing Digital transformation Customer Experience Mining 40

Info Source

SEPTEMBER 15, 2023

The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic. In our analysis of use cases, where new Capture & IDP solutions are deployed, Case Management type use cases (e.g.,

Information capture 52

Information capture Marketing Records Management Customer Experience 52

Ascent Innovations

OCTOBER 9, 2020

Safety stock serves as an insurance or a cushion for manufacturers and retailers against possible out of stock situations for an item. So, the right safety stock for an item should strike a balance between the conflicting goals of maximizing customer experience (satisfaction) and the cost of managing additional inventories.

Sales 66

Sales Manufacturing Marketing Customer Experience 66

IBM Big Data Hub

JUNE 29, 2023

Manufacturing has undergone a major digital transformation in the last few years, with technological advancements, evolving consumer demands and the COVID-19 pandemic serving as major catalysts for change. Here, we’ll discuss the major manufacturing trends that will change the industry in the coming year. Industry 4.0

Manufacturing 57

Manufacturing Artificial Intelligence Energy and Utilities Digital transformation 57

Reltio

AUGUST 17, 2018

Platform’s multi-domain data organization capability helps perform deeper analysis to better understand the needs of patients, providers, payers, and relationships among these players. Which interactions matter most for your target physicians, and do you provide a superior customer experience?

MDM 70

MDM Sales Customer Experience Marketing 70

Reltio

OCTOBER 9, 2022

Marketers can effectively generate customer profiles and touchpoints for hyper-personalized messaging. Manufacturers can monitor and manage the performance of different components and the overall infrastructure in their facilities. Improved customer experience due to better understanding of customer needs and preferences.

Big data 52

Big data MDM Unstructured data Analytics 52

Reltio

JULY 6, 2018

A leading PC & printer manufacturer & re-seller created a single global view of accounts. Reltio Cloud delivered an Account 360 solution to manage complex relationships and hierarchies among their business units, customers, and partners. Enabling Connected Experiences. Reduced IT & Operational Cost. Speed to Value.

MDM 60

MDM Insurance Retail Cloud 60

IBM Big Data Hub

AUGUST 15, 2023

Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day. For example, data opens opportunities for more personalized customer experiences and, in turn, a competitive edge.

Artificial Intelligence 78

Artificial Intelligence IT Customer Experience Government 78