Reltio

JULY 2, 2019

Particularly the data governance side is beginning to be seen as really important. As we move into a more automated age – where things are delivered by black-box techniques, deep learning and AI – it is even more important for the data to be correct because otherwise it will impact the customer experience.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

IBM Big Data Hub

DECEMBER 20, 2023

By giving machines the growing capacity to learn, reason and make decisions, AI is impacting nearly every industry, from manufacturing to hospitality, healthcare and academia. Establish a data governance framework to manage data effectively. Commit to ethical AI initiatives, inclusive governance models and actionable guidelines.

Artificial Intelligence 71

Artificial Intelligence Customer Experience Cloud Government 71

Info Source

NOVEMBER 13, 2023

For the Capture & IDP Software market in the EMEA region, Infosource predicts an accelerated growth of end customer investments in the next 5 years. AI-based solutions and subscription-based services will lower the barrier to entry for process automation and meet requirements for improved customer experience and employee satisfaction.

Information capture 52

Information capture Marketing Records Management Paper 52

Info Source

OCTOBER 21, 2022

Our analysis highlights continued strong growth in Case Management type solutions, which include use cases like onboarding and claims management, i.e., the automation of transactional business processes which relate to the processing of a “case.” The Manufacturing sector recovered strongly in 2021.

Marketing 52

Marketing Digital transformation Sales Paper 52

Info Source

DECEMBER 8, 2023

The lack of Telecoms infrastructure and digital skill development presents a hurdle; however, where investments by local government or overarching organisations close the gap, they will enable in particular economies with young populations. The Public Sector, which consists of Federal, State and Local Government (incl.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

IBM Big Data Hub

OCTOBER 16, 2023

Customer service use cases Not only can ML understand what customers are saying, but it also understands their tone and can direct them to appropriate customer service agents for customer support. Voice-based queries use Natural Language Processing (NLP) and sentiment analysis for speech recognition.

Marketing 48

Marketing Data science e-Discovery Analytics 48

ARMA International

SEPTEMBER 13, 2021

ARMA defines information as “Data that has been given value through analysis, interpretation, or compilation in a meaningful form” (ARMA 2016, p 28). Digital Experience Platforms (DXP). A good digital experience can underpin a good customer experience. Information and Content Explosion.

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59