IBM Big Data Hub

FEBRUARY 14, 2024

Customer-facing AI use cases Deliver superior customer service Customers can now be assisted in real time with conversational AI. Voice-based queries use natural language processing (NLP) and sentiment analysis for speech recognition so their conversations can begin immediately.

Artificial Intelligence 82

Artificial Intelligence Retail Unstructured data Insurance 82

Info Source

DECEMBER 8, 2023

We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. The newer players in the ecosystem are advantaged by digital first processes that have been designed to provide a superior customer experience.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

ARMA International

SEPTEMBER 13, 2021

ARMA defines information as “Data that has been given value through analysis, interpretation, or compilation in a meaningful form” (ARMA 2016, p 28). Digital Experience Platforms (DXP). A good digital experience can underpin a good customer experience. Cryptocurrency, Strategy & Education, Investopedia.

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

IBM Big Data Hub

JUNE 29, 2023

Manufacturing has undergone a major digital transformation in the last few years, with technological advancements, evolving consumer demands and the COVID-19 pandemic serving as major catalysts for change. Here, we’ll discuss the major manufacturing trends that will change the industry in the coming year. Industry 4.0

Manufacturing 55

Manufacturing Artificial Intelligence Energy and Utilities Digital transformation 55