Reltio

JULY 2, 2019

“As we move into a more automated age – where things are delivered by black-box techniques, deep learning and AI – it is even more important for the data to be correct because otherwise it will impact the customer experience. It would be interesting to know how far we are from the Star Trek computer!”.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

IBM Big Data Hub

FEBRUARY 14, 2024

Customer-facing AI use cases Deliver superior customer service Customers can now be assisted in real time with conversational AI. Voice-based queries use natural language processing (NLP) and sentiment analysis for speech recognition so their conversations can begin immediately.

Artificial Intelligence 82

Artificial Intelligence Retail Unstructured data Insurance 82

Info Source

DECEMBER 8, 2023

The Finance sector, led by Banks and Financial Institutions, has been at the forefront of embracing technologies. We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

Info Source

SEPTEMBER 15, 2023

The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic. In our analysis of use cases, where new Capture & IDP solutions are deployed, Case Management type use cases (e.g.,

Information capture 52

Information capture Marketing Records Management Customer Experience 52

Reltio

JULY 6, 2018

A leading PC & printer manufacturer & re-seller created a single global view of accounts. Reltio Cloud delivered an Account 360 solution to manage complex relationships and hierarchies among their business units, customers, and partners. Enabling Connected Experiences. Reduced IT & Operational Cost. Speed to Value.

MDM 60

MDM Insurance Retail Cloud 60

IBM Big Data Hub

AUGUST 15, 2023

Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day. In addition, deeper insights on market and consumer trends can help teams develop new products.

Artificial Intelligence 75

Artificial Intelligence IT Customer Experience Government 75