Data Matters

AUGUST 24, 2018

The National Association of Insurance Commissioners (NAIC) held its Summer 2018 National Meeting in Boston, Massachusetts, from August 4 to 7, 2018. This post summarizes the highlights from this meeting. NAIC Continues its Evaluation of Insurers’ Use of Big Data .

Insurance 60

Insurance Big data e-Delivery Risk 60

HL Chronicle of Data Protection

MAY 13, 2019

In the past two years, multiple state bills that have been introduced in the US to provide for cybersecurity requirements and standards to the insurance sector, with recent legislative activity taking place in particular within the States of Ohio, South Carolina, and Michigan. NYDFS: Setting a new bar for state cybersecurity regulation.

Insurance 40

Insurance Cybersecurity Data breaches Financial Services 40

Collibra

JANUARY 27, 2022

The long awaited International Financial Reporting Standard (IFRS-17) is finally upon us – coming into effect on January 1, 2023. IFRS-17 is one of the most consequential accounting standards enacted in decades for the recognition, measurement, presentation and disclosure of insurance contracts. Why is IFRS-17 important?

Compliance 52

Compliance Cloud Insurance Metadata 52

Info Source

JULY 6, 2023

For example, if your experience as an end customer in an interaction with your bank, insurance carrier, car dealer etc. For example, if your experience as an end customer in an interaction with your bank, insurance carrier, car dealer etc. is negative, your satisfaction with this organisation is going to suffer.

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

The Last Watchdog

JANUARY 30, 2019

Turn the corner into 2019 and we find Citigroup, CapitalOne, Wells Fargo and HSBC Life Insurance among a host of firms hitting the crisis button after their customers’ records turned up on a database of some 24 million financial and banking documents found parked on an Internet-accessible server — without so much as password protection.

Risk 147

Risk Financial Services Insurance Cybersecurity 147

Data Protection Report

FEBRUARY 8, 2022

According to the settlement agreement, the AG concluded that EyeMed’s security practices did not meet the requirements of the SHIELD Act with respect to four requirements: authentication, password management, logging and monitoring, and data retention in the email account. In total, information for approximately 2.1 SHIELD Act.

Passwords 98

Passwords Financial Services Authentication Insurance 98

DLA Piper Privacy Matters

FEBRUARY 28, 2022

Most incidents reported originate from the private sector ( 3,667 ), with 2,707 incidents reported from public sector organisations in Ireland such as public sector bodies, banks, insurance and telecom companies. By John Magee, Eilis McDonald, Nicole Fitzpatrick, Sarah Dunne & Laoise McMahon. Complaints Handling.

Financial Services 97

Financial Services Data breaches Personal data Compliance 97

Thales Cloud Protection & Licensing

APRIL 1, 2021

Microsoft DKE using Thales Luna HSMs makes it easy for organizations to follow security and key management best practices to meet compliance needs, while still realizing the benefits that hosting data in Microsoft Azure has to offer. Enhanced control and security over sensitive data in Microsoft Azure with Luna HSMs.

Encryption 79

Encryption Compliance Cloud GDPR 79

Reltio

FEBRUARY 23, 2023

Health insurance companies need an accurate view of providers to enable better patient experience, such as a best-in-class physician finder. Under these models, providers and insurance companies have incentives to save money and improve patient outcomes. Data lies at the center of those efforts. The best part?

MDM 98

MDM Sales Insurance Marketing 98

IT Governance

MARCH 11, 2024

Source 1 ; source 2 (Update) IT services Taiwan Yes 2,451,197 RMH Franchise Corporation Source (New) Hospitality USA Yes 1.5 Source 1 ; source 2 (Update) IT services Taiwan Yes 2,451,197 RMH Franchise Corporation Source (New) Hospitality USA Yes 1.5 Source (New) Professional services Netherlands Yes 28.3 TB Paysign, Inc.

Data Privacy 87

Data Privacy Privacy Security Data breaches 87

IBM Big Data Hub

JANUARY 18, 2024

Interact when and where customers are Conversational marketing can be deployed across a wide variety of platforms and tools to meet your customers where and how they prefer. Offer self-service options Customers often prefer to complete simple tasks independently. Higher customer satisfaction can increase your customer value.

Sales 95

Sales Artificial Intelligence Communications Marketing 95

Data Protection Report

OCTOBER 24, 2022

On October 18, 2022, the New York Department of Financial Services announced a settlement with EyeMed, a licensed life, accident, and health insurer, with respect to a security incident that occurred in 2020. Those emails came to the attention of EyeMed’s IT department and also its customers, who complained. 23 NYCRR § 500.13.

Cybersecurity 52

Cybersecurity Personal data Risk Financial Services 52

Reltio

NOVEMBER 9, 2020

It's critical that sales, call center, support, field services, and customer-facing operations teams have the data and customer experience processes to deliver connected customer experiences. Enabling Omnichannel Connected Customer Experiences. Data plays a key role in enabling omnichannel connected customer experiences. Jan 8, 2020.

Customer Experience 72

Customer Experience MDM Retail Data science 72

Collibra

MAY 14, 2021

This conference brought together data and analytics leaders from top industries such as government, banking, financial services, insurance, and manufacturing. By adaptation, Gartner means having technologies and practices that easily, or even automatically, shift to meet the changing needs of the business and market.

Analytics 59

Analytics Metadata Financial Services Government 59

KnowBe4

MAY 31, 2023

That's right – the financial services industry, at least according to cybersecurity vendor Armorblox's 2023 Email Security Threat Report. According to the report, the financial services industry as a target has increased by 72% over 2022 and was the single largest target of financial fraud attacks, representing 49% of all such attacks.

Phishing 76

Phishing File names Security awareness Risk 76

ChiefTech

JANUARY 30, 2013

In fact, IKEA's decision to remove self-service checkouts might have more to do with a poor implementation than the technology it self. Some retail firms use self-service to reduce overhead costs; others use it to put more employees on the floor. Self-service can also benefit revenue, not just operating costs.

Retail 74

Retail IT Financial Services Insurance 74

Rocket Software

MARCH 11, 2022

According to research by Aberdeen, the industries with the strongest need for terminal emulation are business services (accounting, HR and consulting, for example), manufacturing, retail, education, healthcare, finance and insurance. Unify and simplify IT environments. Save time and boost operational productivity.

Retail 52

Retail Manufacturing Compliance Access 52

Data Protection Report

MARCH 7, 2024

A medical facility in the United States contracts with a company headquartered in a country of concern to provide IT-related services. The IT services provided under the contract involve access to the medical facility’s systems containing the bulk personal health data. The medical facility has bulk personal health data on its U.S.

Access 58

Access Military Compliance Personal data 58

OpenText Information Management

MAY 16, 2022

I can’t tell you how great it was to meet with people in person again. I recently attended two really amazing events: the MoneyLive Summit in London and the OpenText™ Middle East Summit in Dubai.

Customer Experience 62

Customer Experience Financial Services Digital transformation IT 62

Reltio

JULY 6, 2018

A leading health insurer created a single view of their members across multiple systems to execute a member-centric omnichannel strategy. Reltio Cloud enabled a Member 360 solution, providing visibility into the entire touch-point history for each member and optimizing member experience while meeting HIPAA compliance requirements.

MDM 60

MDM Insurance Retail Cloud 60

Rocket Software

NOVEMBER 16, 2021

Engaging automation can ensure around-the-clock compliance for highly regulated industries such as financial services, insurance, healthcare and cybersecurity that often rely on legacy technology. These tools provide customer support and services that meet the expectations of today’s modern consumers.

Customer Experience 52

Customer Experience Financial Services Insurance Compliance 52

Info Source

APRIL 25, 2019

Businesses understand that they need to meet their customers where they are and engage with them in the most personalized way possible – this will determine their survival in a highly competitive digital transformation market landscape. Specifications and availability.

Customer Experience 40

Customer Experience Digital transformation Insurance Financial Services 40

Rocket Software

FEBRUARY 25, 2022

Organizations can minimize the possibility of conflicts, issues or discrepancies while improving their ability to deliver quality experiences and meet compliance requirements through precise automation. As business needs change, workflows can easily be updated, ensuring processes remain relevant to the evolving landscape.

Compliance 59

Compliance Financial Services Risk Insurance 59

Info Source

DECEMBER 8, 2023

In our vertical market sizing and analysis, we cover horizontal use cases e.g., accounting, HR management, as well as vertical specific use cases e.g., bank account opening, mortgage processing and insurance claims processing. The major Capture & IDP use cases in the Insurance sector also relate to Case Management.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

Info Source

JANUARY 24, 2019

By making traditionally analog data available as digital assets, our customers are achieving dramatically improved processing times and better meeting modern customer expectations, without the time and expense of re-engineering hundreds of manual processes.”.

Artificial Intelligence 40

Artificial Intelligence Healthcare Marketing Financial Services 40

Info Source

MAY 13, 2020

The most popular reason why processes were not always strictly followed was that employees may deviate to meet customer needs (58%). For example, US decision makers believe RPA will be most valuable for improving the customer experience (40%) and financial planning and decision making (38%). Financial planning & decision-making.

Mining 52

Mining Customer Experience Financial Services Insurance 52

Everteam

APRIL 2, 2019

ImageFast is an award-winning consulting and technical services company that has been delivering information governance solutions to the insurance and finance markets for over 20 years. “We With fully defined and applied governance policies, you reduce risks, save money and meet privacy and data retention regulations.

Information governance 40

Information governance Marketing Government Digital transformation 40

IBM Big Data Hub

FEBRUARY 23, 2024

Enterprises can use NLU to offer personalized experiences for their users at scale and meet customer needs without human intervention. Customer service: Conversational AI enhances customer service chatbots on the front line of customer interactions, achieving substantial cost savings and enhancing customer engagement.

Analytics 105

Analytics Artificial Intelligence Marketing Education 105

IBM Big Data Hub

APRIL 18, 2024

This is the potential of artificial general intelligence (AGI), a hypothetical technology that may be poised to revolutionize nearly every aspect of human life and work. Imagine a self-driving car piloted by an AGI. It cannot only pick up a passenger from the airport and navigate unfamiliar roads but also adapt its conversation in real time.

Artificial Intelligence 95

Artificial Intelligence Marketing e-Delivery Manufacturing 95

eSecurity Planet

JANUARY 21, 2021

LogicManager’s GRC solution has specific use cases across financial services, education, government, healthcare, retail, and technology industries, among others. LogicManager’s GRC solution has specific use cases across financial services, education, government, healthcare, retail, and technology industries, among others.

Compliance 67

Compliance Risk Government Retail 67

Info Source

SEPTEMBER 15, 2023

AI-based solutions and subscription-based services will lower the barrier to entry for process automation and meet requirements for improved customer experience and employee satisfaction. We expect strong demand in established economies that is increasingly fulfilled with solutions that involve RPA and AI technologies.

Information capture 52

Information capture Marketing Records Management Customer Experience 52

eSecurity Planet

JANUARY 21, 2021

LogicManager’s GRC solution has specific use cases across financial services, education, government, healthcare, retail, and technology industries, among others. LogicManager’s GRC solution has specific use cases across financial services, education, government, healthcare, retail, and technology industries, among others.

Compliance 57

Compliance Risk Government Retail 57

Collibra

MARCH 11, 2021

Here is an example of how an insurance company working with Collibra set up its operating model: The insurance company is cross-functional, frequently requiring collaboration among different lines of business, such as finance, sales, marketing and IT. This, in turn, affects how workflows and processes function. Operating model example.

Government 59

Government Communications Insurance Customer Experience 59

Info Source

MARCH 20, 2019

Kofax is the only vendor that delivers a broad set of AI with RPA to meet enterprise automation ambitions including cognitive document automation. Kofax provides a rapid return on investment for over 20,000 customers in financial services, insurance, government, healthcare, supply chain, business process outsourcing, and other markets.

Digital transformation 56

Digital transformation Unstructured data Compliance Financial Services 56

Shoreline Records Management

AUGUST 21, 2023

It involves housing physical records in secure, external facilities managed by specialized vendors or services. HIPAA Compliance In healthcare data management, the Health Insurance Portability and Accountability Act (HIPAA) protects patient privacy and the security of medical records.

Records Management 26

Records Management Paper Compliance Access 26

CGI

JANUARY 12, 2017

This last blog shares some key recommendations for both banks and FinTechs as they compete to meet evolving consumer expectations and position themselves for growth. Many robo-advisors are FinTechs, but some incumbent players, like Schwab, have innovated internally to develop their own robo-advisory services to meet market demand.

Financial Services 40

Financial Services Education Marketing Risk 40

Hunton Privacy

NOVEMBER 10, 2016

Telecommunication and technology companies were the most represented respondents, followed by insurance and financial services companies, as well as pharmaceutical and healthcare companies. and less than half operate in South America and Asia.

GDPR 45

GDPR Data Privacy Compliance Privacy 45