AIIM

APRIL 15, 2019

This is part 3 of a four-part series based on our new State of the Industry – Content Services market research study. The rising volume of information and its potential value to customer experiences is changing what is needed from records management and information governance.

Content services 80

Content services Information governance Records Management Government 80

Info Source

OCTOBER 21, 2022

Business use cases that involve unstructured inputs are increasingly addressed by RPA vendors, which is leading to a convergence of the traditional Capture and the Capture-related part of the RPA market. In the 5-year forecast period, Infosource expects the Capture & IDP market to grow to almost 8.5 Billion US$ in 2026.

Marketing 52

Marketing Digital transformation Sales Paper 52

IBM Big Data Hub

FEBRUARY 2, 2022

Amidst this era of digital reinvention, IBM lays claim to an impressive streak of AI market leadership. In the latest IDC market share report, IBM was ranked #1 in AI Life-Cycle Software , with the largest 2020 market share at 13.7% and +46.6% y/y based on the most recent data available. [1] and +46.6% Explainability.

Marketing 52

Marketing Digital transformation Artificial Intelligence Cloud 52

IBM Big Data Hub

NOVEMBER 14, 2023

IBM named a Leader In the report, Forrester Research evaluated 15 digital process automation (DPA) providers against 26 criteria in three categories: Current offering, Strategy and Market presence. ” In addition, Forrester says that “IBM has one of the stronger DPA governance solutions in the field.”

Cloud 108

Cloud Customer Experience Marketing Government 108

Thales Cloud Protection & Licensing

MARCH 14, 2023

Driven by Consumers International and accredited by the United Nations, World Consumer Rights Day is an opportunity to raise awareness for the respect and protection of all consumers, and to protest social injustices and market abuses. Privacy and data protection are not the only things consumers expect from a retailer.

Privacy 71

Privacy Retail Customer Experience B2C 71

IBM Big Data Hub

APRIL 8, 2024

PLM delivers value by standardizing product-related processes, from ideation to product development to go-to-market to enhancements and maintenance. This ensures a modern customer experience. Gartner has estimated that 80% of organizations fail to scale digital businesses because of outdated governance processes.

Government 55

Government Sales Customer Experience Compliance 55

AIIM

APRIL 1, 2019

This is part 1 of a four-part series based on our new State of the Industry – Content Services market research study. At the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences.

Digital transformation 165

Digital transformation Content services Customer Experience Records Management 165

Collibra

MARCH 11, 2021

Data governance is a very intricate field, so implementing and sustaining data governance comes with a suite of challenges. Luckily, thousands, if not millions, of organizations use data governance to improve their operations, so you can learn from others’ mistakes and successes. Focus on the operating model.

Government 59

Government Communications Insurance Customer Experience 59

Collibra

APRIL 11, 2022

Data governance is a very intricate field, so implementing and sustaining data governance comes with a suite of challenges. Luckily, thousands, if not millions, of organizations use data governance to improve their operations, so you can learn from others’ mistakes and successes. What are data governance best practices?

Government 52

Government Communications Insurance Customer Experience 52

IBM Big Data Hub

MAY 8, 2024

For true transformation to begin, we believe it is key to understand the unique challenges organizations are facing—whether it is keeping data secured, addressing data sovereignty requirements or speeding time to market to satisfy consumers. The security of our client’s data is at the heart of everything we do.

Cloud 61

Cloud Customer Experience Compliance Artificial Intelligence 61

Info Source

MARCH 16, 2022

The other market dynamic is the shift to communicating via multiple input channels using a wide range of formats often related to the same “case.” They have been able to secure impressive amounts of VC funding and valuation levels that were unheard of in the Information Capture market.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Info Source

MARCH 16, 2022

The other market dynamic is the shift to communicating via multiple input channels using a wide range of formats often related to the same “case.” They have been able to secure impressive amounts of VC funding and valuation levels that were unheard of in the Information Capture market.

Information capture 52

Information capture Marketing Digital transformation Cloud 52

erwin

JUNE 14, 2019

Netflix’s origins were similar – annihilating its former rival Blockbuster and the entire DVD rental market to become a dominant streaming platform and media publisher. Netflix decimated the DVD rental market while Amazon continues to play a role in “high-street” shopping’s decline. Disruption is the common theme. Data can tell you.

Digital transformation 111

Digital transformation Retail Government Customer Experience 111

The Last Watchdog

MARCH 8, 2023

Related: It’s all about attack surface management APIs help digital transformation by enabling faster and more efficient business processes, improving customer experience, and providing new ways to interact with your business. Continually reviewing your API security is a best practice for good governance.

Digital transformation 200

Digital transformation Security Data breaches Customer Experience 200

IBM Big Data Hub

DECEMBER 14, 2023

There has been a lot of recent discussion around the business value of environmental, social and governance (ESG) reporting, and the degree to which it relates to financial performance and other measures of business value.

Customer Experience 66

Customer Experience Marketing Government IT 66

IBM Big Data Hub

MAY 18, 2023

. “What these enterprises need,” the report states, “is a platform that can simultaneously enable them to harness the power of AI while enhancing and governing it with well-proven and trusted human business expertise.”

Data science 87

Data science Customer Experience Marketing Cloud 87

IBM Big Data Hub

JUNE 10, 2024

Cloud-based XaaS solutions provide scalability, flexibility and access to a wide range of AI tools and services, while on-premises XaaS offerings enable greater control over data governance, compliance and security.

Cloud 63

Cloud Data science Customer Experience Access 63

Collibra

MAY 1, 2024

AI experts — including prompt engineers, ML engineers, and AI ethicists — are all involved in developing and deploying safe, transparent and ethical AI applications to market. Fortunately, the path to not only surviving but thriving in your role isn’t technical and it doesn’t require large-dollar investments to achieve.

Analytics 74

Analytics Government Compliance Customer Experience 74

Info Source

MAY 30, 2024

By Petra Beck, Senior Analyst, Software Practice at In fosource Later this year, In fosource will deliver an updated quantitative assessment for the Capture and In telligent Document Processing ( IDP ) market. But in the meantime, I have taken a qualitative look at the major trends expected to shape IDP market dynamics in 2024 and beyond.

B2C 40

B2C Marketing Customer Experience Metadata 40

Info Source

APRIL 4, 2023

Shinydocs has enabled leading organizations within the oil and gas/utilities, government, and financial services verticals to make more accurate, data-driven decisions whilst significantly reducing time searching for files and improving the overall customer and employee experiences. Read more from Jason Cassidy here.

Unstructured data 40

Unstructured data Customer Experience Marketing Financial Services 40

erwin

OCTOBER 16, 2020

And this time sensitivity is a massive issue, as taking a proactive and data-driven approach can literally mean life or death to your business or to your customers. Without automation and the development of a governed data pipeline, you’ll never have enough data scientists in the front office to put the data to work.

Artificial Intelligence 145

Artificial Intelligence Analytics Digital transformation Customer Experience 145

Collibra

FEBRUARY 11, 2022

In his book Getting in Front on Data , Tom Redman states, “Data is of high quality if it is fit for its intended use (by customers) in operations, analytics, decision-making, and planning. Customer experience – Creating a personalized experience for customers requires fresh and complete data about the individual recipient.

IT 52

IT Analytics Sales Metadata 52

Reltio

FEBRUARY 12, 2019

Product Marketing Manager, Reltio. If connected and personalized customer experience is your immediate goal, and if you want to know everything about achieving it, look no further. Ankur Gupta, Sr. Sounds impressive? Don’t just take our word. Discover yourself. Success Stories and Industry Best Practices.

MDM 53

MDM Customer Experience Digital transformation Analytics 53

IBM Big Data Hub

MAY 25, 2023

The Center of Excellence (CoE) already has more than 1,000 consultants with specialized generative AI expertise that are engaging with a global set of clients to drive productivity in IT operations and core business processes like HR or marketing, elevate their customer experiences and create new business models.

Artificial Intelligence 99

Artificial Intelligence Marketing Customer Experience Cloud 99

Info Source

JUNE 7, 2023

Regardless, many have one thing in common: improving the customer experience. But it’s unstructured content coming in for government, for healthcare, for transportation, even logistics companies are having some challenges. Around the world I would say government and healthcare along with insurance and banking.

Insurance 52

Insurance Marketing Customer Experience Compliance 52

IBM Big Data Hub

OCTOBER 30, 2023

The global AI market is projected to grow to USD 190 billion by 2025, increasing at a compound annual growth rate (CAGR) of 36.62% from 2022, according to Markets and Markets. In today’s digital age where data stands as a prized asset, generative AI serves as the transformative tool to mine its potential.

Analytics 78

Analytics Retail Cloud Insurance 78

Collibra

AUGUST 7, 2020

Aiming to gain a competitive advantage through personalized customer experience and improved efficiency, they often look for third-party data to augment the internal data sets. External data is a big market today. Finance may buy economic forecasts, while production may look for supplier data and market demand forecasts.

Customer Experience 59

Customer Experience B2C Metadata Marketing 59

erwin

FEBRUARY 14, 2019

By now, you probably recognize this recurring pattern in the discussions about digital transformation: An industry set in its ways slowly moves toward using information technology to create efficiencies, automate processes or help identify new customer or product opportunities. Data used to enhance the customer experience.

Digital transformation 75

Digital transformation Customer Experience Data breaches Retail 75

IBM Big Data Hub

MARCH 25, 2024

The global adoption of generative AI is upon us, and it’s essential for marketing organizations to understand and play in this space to stay competitive. With content demands expected to grow in the next few years, organizations need to create more content at a faster pace to meet customer expectations and business needs.

Risk 97

Risk Marketing Customer Experience IT 97

ARMA International

SEPTEMBER 13, 2021

This includes defining the product scope of the DT journey and the digital products and services that will deliver transformative change for a new future. Part 3 will discuss how to manage the various DT risks. One essential step is developing the DT business case and connecting it with the critical success factors (CSFs) and the product scope.

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

IBM Big Data Hub

JANUARY 19, 2023

While this trend is about protecting customer data and maintaining trust amid shifting regulations, it can also be a game changing, competitive advantage for organizations. They go to great lengths to integrate trust, transparency and risk management into the DNA of the company culture and the customer experience.

Data Privacy 60

Data Privacy Customer Experience Privacy Compliance 60

IBM Big Data Hub

MAY 31, 2023

Fueled by data, a product can be connected interactively with a broader ecosystem, offering an enhanced customer experience (CX), optimized product performance and services, and an agile supply chain that can deliver new sources of value to the customer. We assume readers are familiar with Industry 4.0,

Manufacturing 88

Manufacturing Customer Experience Cloud Analytics 88

erwin

JUNE 11, 2020

Data intelligence has provided useful and insightful information to numerous markets and industries. Customer profiling and segmentation enables businesses and marketers to better understand their target consumer and group them together according to common characteristics and behavior.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

Collibra

SEPTEMBER 9, 2022

Incomplete or obsolete information on regional preferences result in failure to unlock new business markets. Data quality significantly influences the organizational efforts in governance and compliance, leading to additional rework and delay. Duplication of contact details, for example, affects customer experience significantly.

Analytics 92

Analytics Customer Experience Marketing Unstructured data 92

Reltio

AUGUST 3, 2023

Consider this: MDM and data governance projects often focus on technical details like APIs and governance policies, with no clear line of sight to business objectives. Set Vision and Context: Understand the market and organizational dynamics, future business vision, and pain points.

MDM 52

MDM Marketing Analytics Government 52

Reltio

JUNE 12, 2020

Title: Founder & Data Governance Consultant. 1 sentence company description: DataZed is a consultancy that works with organizations to improve their data quality, data governance and data strategy. Summary: Charles specializes in data governance, data quality and data strategy for the insurance industry.

Insurance 52

Insurance Customer Experience B2B MDM 52

Collibra

APRIL 11, 2023

Retail is a dynamic and competitive market. It needs to work around the fickleness of customers and rapidly evolving trends. And the role of data is getting bigger in supply chain management, omnichannel customer experiences, and target marketing strategies. It may also include a serial number.

Retail 73

Retail Sales Compliance Marketing 73