AIIM

OCTOBER 20, 2020

Well, what we’re going to cover today will show you that you ARE, in fact, in the business of selling when it comes to Information Governance – it’s just a slightly different model than we’re all used to. How to Sell Information Governance to the C-Suite. So, what’s all this have to do with Information Governance?

Information governance 123

Information governance Government Records Management Customer Experience 123

AIIM

APRIL 15, 2019

The rising volume of information and its potential value to customer experiences is changing what is needed from records management and information governance. Organizations clearly understand that they have an information governance problem but are struggling with solutions as the tide of information chaos rises.

Content services 80

Content services Information governance Records Management Government 80

CGI

FEBRUARY 28, 2018

Digital Customer Experience is becoming the deciding battlefield on the insurance landscape. Who should set the agenda for transforming your Customer Experience is something I have seen change over recent years. p.butler@cgi.com. Wed, 02/28/2018 - 10:36. Although respective remits often tend to be company specific.

Customer Experience 40

Customer Experience Insurance Artificial Intelligence Retail 40

OpenText Information Management

MAY 2, 2024

It fuels our decision-making, helps us enhance customer experiences, and drives innovation. For large Fortune 500 companies, I’ve found it’s vital to apply an additional layer of governance and integration on top of solutions like Teams. Today’s businesses run on data. However, all this data has a big downside: content sprawl.

ECM 57

ECM Paper Government Customer Experience 57

Collibra

APRIL 11, 2022

Data governance is a very intricate field, so implementing and sustaining data governance comes with a suite of challenges. Luckily, thousands, if not millions, of organizations use data governance to improve their operations, so you can learn from others’ mistakes and successes. What are data governance best practices?

Government 52

Government Communications Insurance Customer Experience 52

Collibra

MARCH 11, 2021

Data governance is a very intricate field, so implementing and sustaining data governance comes with a suite of challenges. Luckily, thousands, if not millions, of organizations use data governance to improve their operations, so you can learn from others’ mistakes and successes. Focus on the operating model.

Government 59

Government Communications Insurance Customer Experience 59

IBM Big Data Hub

APRIL 8, 2024

This ensures a modern customer experience. Gartner has estimated that 80% of organizations fail to scale digital businesses because of outdated governance processes. Data is an asset, but to provide value, it must be organized, standardized and governed.

Government 61

Government Sales Customer Experience Compliance 61

AIIM

FEBRUARY 19, 2019

Even in government , the “Amazon-ing” of customer experiences in the consumer realm revolutionizes what constituents expect from government services and how long they are willing to wait for it. We’ve never before been in a disruptive environment quite like this one, and it demands much more agile approaches to IT.

Customer Experience 161

Customer Experience Government Cloud IT 161

Collibra

MAY 1, 2024

Fortunately, the path to not only surviving but thriving in your role isn’t technical and it doesn’t require large-dollar investments to achieve. To drive value and create lasting impact, the key is fostering cross-collaboration. The importance of cross-collaboration The truth is, it has never been easy to be a CDAO.

Analytics 75

Analytics Government Compliance Customer Experience 75

Info Source

NOVEMBER 10, 2020

INfuse Smart Connected Scanning Solution from Kodak Alaris helps government agencies more efficiently deliver citizen services. November 3, 2020 – Kodak Alaris and Nimble Information Strategies have entered into an agreement with a Canadian Provincial Government agency to streamline the way applications for citizen services are digitized.

Government 52

Government Cloud Information capture Customer Experience 52

AIIM

APRIL 1, 2019

At the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. This primary driver depends on other key transformative aspirations such as 2) business agility/innovation, 3) operational excellence, and 4) automated compliance/governance.

Digital transformation 164

Digital transformation Content services Customer Experience Records Management 164

IBM Big Data Hub

NOVEMBER 14, 2023

IBM received the highest scores among all vendors in the Market presence category and the highest ranked scores in AI-led process transformation tools, tooling for process automation and among the highest scores in the ability to meet and govern use cases criteria in the Current offering category.

Cloud 119

Cloud Customer Experience Marketing Government 119

AIIM

JANUARY 25, 2019

The purpose of this journey, the reason for Digital Transformation, is a drive to understand, anticipate, and redefine internal and external customer experiences. These are the capabilities that enable us to work smarter, decide faster, and think bigger in order to unlock the potential of truly meaningful customer engagement.

Customer Experience 81

Customer Experience Digital transformation ECM Compliance 81

AIIM

APRIL 21, 2023

The AIIM 2023 State of Intelligent Information Management Industry report provides an overview of how organizations leverage IIM to drive digital transformation, improve customer experience, and enhance operational efficiency. Consider information governance and interoperability when adding new systems.”

Digital transformation 104

Digital transformation Artificial Intelligence Customer Experience Records Management 104

AIIM

APRIL 19, 2022

Organizations around the world have embraced the cloud as a way to fundamentally improve the performance of the business and dramatically improve customer experience. How do you use content services in the cloud to improve customer experience, accelerate cycle times, and reduce costs? Content Services in the Cloud.

Content services 174

Content services Cloud Customer Experience Compliance 174

CGI

APRIL 10, 2019

Centers for Medicare & Medicaid Services steps up its customer satisfaction game. Improving customer experience (CX) is a key consideration in digital transformation for federal agencies. R ead more about this topic in our fact sheet, “ Customer Experience in a Digital Government.”. . michael.hardy@….

CMS 40

CMS Customer Experience IT Digital transformation 40

IBM Big Data Hub

SEPTEMBER 11, 2023

We are in the midst of an AI revolution where organizations are seeking to leverage data for business transformation and harness generative AI and foundation models to boost productivity, innovate, enhance customer experiences, and gain a competitive edge. Watsonx.data on AWS: Imagine having the power of data at your fingertips.

Customer Experience 114

Customer Experience Cloud Data migration Digital transformation 114

OpenText Information Management

APRIL 2, 2019

Governments are drowning in data. Globally, artificial … The post Global governments have their eye on Artificial Intelligence appeared first on OpenText Blogs. The problem is selecting the relevant information, deriving meaningful insights from it, and using those insights to guide decision-making.

Artificial Intelligence 68

Artificial Intelligence Government Customer Experience Digital transformation 68

Thales Cloud Protection & Licensing

MARCH 14, 2023

They also demand exemplary customer experience, and most are not shy about taking their business elsewhere if their expectations go unmet. In a saturated market, businesses must work hard to find the sweet spot, balancing customer experience, cyber security, and compliance. How can retailers rise to meet these demands?

Privacy 71

Privacy Retail Customer Experience B2C 71

IBM Big Data Hub

DECEMBER 14, 2023

There has been a lot of recent discussion around the business value of environmental, social and governance (ESG) reporting, and the degree to which it relates to financial performance and other measures of business value.

Customer Experience 74

Customer Experience Marketing Government IT 74

Collibra

JANUARY 25, 2019

Collibra organized a Data Governance and Business Transformation seminar in Paris recently, bringing together data managers from the financial, retail, transportation, and logistics industries. What Forrester describes as “Data Governance 2.0” goes beyond the customer-centric model and regulatory constraints.

Government 40

Government Digital transformation Customer Experience Metadata 40

OpenText Information Management

NOVEMBER 13, 2017

There has been a great deal written about Citizen-centric government and the role of personalization in service delivery. Pretty much everyone agrees it requires a fundamental change to the delivery model for government agencies – from delivering services to citizens, to engaging them in the creation and consumption of those services.

Government 75

Government Customer Experience IT 75

erwin

JUNE 14, 2019

The following three examples highlight the extent to which digital transformation is reshaping the nature of business and government and how we – as a society – interact with the world. Four main areas in retail demonstrate digital transformation, with a healthy data governance initiative driving them all. Data can tell you.

Digital transformation 111

Digital transformation Retail Government Customer Experience 111

The Last Watchdog

MARCH 8, 2023

Related: It’s all about attack surface management APIs help digital transformation by enabling faster and more efficient business processes, improving customer experience, and providing new ways to interact with your business. Continually reviewing your API security is a best practice for good governance.

Digital transformation 200

Digital transformation Security Data breaches Customer Experience 200

Collibra

FEBRUARY 11, 2022

In his book Getting in Front on Data , Tom Redman states, “Data is of high quality if it is fit for its intended use (by customers) in operations, analytics, decision-making, and planning. Customer experience – Creating a personalized experience for customers requires fresh and complete data about the individual recipient.

IT 52

IT Analytics Sales Metadata 52

erwin

AUGUST 6, 2020

With your employees connected and armed with data that paints a clear picture of the business, your organization is better prepared to turn its attention to whatever your strategic priority may be – i.e. digital transformation, customer experience, or withstanding this current (or future) crisis. So, what is data literacy?

Government 135

Government Digital transformation Customer Experience Mining 135

IBM Big Data Hub

MAY 31, 2023

Fueled by data, a product can be connected interactively with a broader ecosystem, offering an enhanced customer experience (CX), optimized product performance and services, and an agile supply chain that can deliver new sources of value to the customer. We assume readers are familiar with Industry 4.0,

Manufacturing 98

Manufacturing Cloud Customer Experience Analytics 98

erwin

SEPTEMBER 10, 2020

Not Documenting End-to-End Data Lineage Is Risky Busines – Understanding your data’s origins is key to successful data governance. This information is critical to regulatory compliance, change management and data governance not to mention delivering an optimal customer experience.

Digital transformation 131

Digital transformation Metadata Government Compliance 131

IBM Big Data Hub

DECEMBER 20, 2023

Whether it’s deeper data analysis, optimization of business processes or improved customer experiences , having a well-defined purpose and plan will ensure that the adoption of AI aligns with the broader business goals. This alignment is essential for extracting meaningful value from AI and maximizing its impact.

Artificial Intelligence 80

Artificial Intelligence Customer Experience Cloud Government 80

IBM Big Data Hub

MAY 18, 2023

“What these enterprises need,” the report states, “is a platform that can simultaneously enable them to harness the power of AI while enhancing and governing it with well-proven and trusted human business expertise.”

Data science 96

Data science Customer Experience Marketing Cloud 96

AIIM

MARCH 11, 2019

At the heart of this transformation journey is the need to understand, anticipate and redefine internal and external customer experiences. This transformation depends on other important aspirations: business agility and innovation, operational excellence and automated compliance and information governance.

Digital transformation 119

Digital transformation ECM Customer Experience Content services 119

AIIM

APRIL 11, 2019

We believe at the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. At AIIM, we really believe in that statement, so we’ve been practically screaming it from mountain tops. Want more episodes like this?

Digital transformation 82

Digital transformation Customer Experience Records Management Libraries 82

Information Governance Perspectives

MAY 10, 2020

In May of 2020 I was honored to speak at the MERv conference with John Frost of Box on the topic of Using Information Governance with a Privacy Compliance Plan as the Fulcrum for Data Privacy and Continuous Compliance. To provide these things, you must build a strong information governance framework and privacy compliance plan to succeed.

Compliance 52

Compliance Information governance Privacy Data Privacy 52

Information Governance Perspectives

MARCH 20, 2020

I was recently interviewed for an article on Data Governance & Privacy for a number of periodicals including Info Risk Today on “Data Governance: How to Tackle 3 Key Issues: The Importance of Accountability, Data Inventory, and Automation. What are the two main challenges of data governance?

Government 40

Government Privacy Compliance Digital transformation 40

Info Source

APRIL 4, 2023

Shinydocs has enabled leading organizations within the oil and gas/utilities, government, and financial services verticals to make more accurate, data-driven decisions whilst significantly reducing time searching for files and improving the overall customer and employee experiences. Read more from Jason Cassidy here.

Unstructured data 40

Unstructured data Customer Experience Marketing Financial Services 40

Reltio

MAY 20, 2022

Some additional challenges with legacy MDM are: It doesn’t scale to billions of customer records or 1,000s of profile attributes making it difficult to manage big data volumes. Poor customer experience from outdated data, slow business processes, potential downtime, and lack of real-time capabilities. There is a better way.

MDM 75

MDM Customer Experience Cloud Insurance 75

erwin

OCTOBER 16, 2020

And this time sensitivity is a massive issue, as taking a proactive and data-driven approach can literally mean life or death to your business or to your customers. Without automation and the development of a governed data pipeline, you’ll never have enough data scientists in the front office to put the data to work.

Artificial Intelligence 145

Artificial Intelligence Analytics Digital transformation Customer Experience 145